Counterman

Photo caption: Devonte Wilson, a Congressional aide for U.S. Rep. Jeff Jackson, visits MANN+HUMMEL’s manufacturing plant in Gastonia, North Carolina. MANN+HUMMEL’s North American aftermarket brands – WIX Filters, Purolator Filters and MANN-FILTER – announced support for the Right-to-Repair campaign. Spearheaded by the Auto Care Association, the initiative is focused on the passage of H.R. 906, the “Right to Equitable and Professional Auto Industry Repair (REPAIR) Act.” This bipartisan legislation provides the right for independent repair shops and aftermarket businesses to access critical information, tools and equipment needed to maintain and repair vehicles at a fair and reasonable cost. Ultimately, the bill helps ensure the preservation of consumer choice, a fair marketplace and the continued safe operation of the nation’s 292 million registered passenger and commercial motor vehicles, 70% of which are maintained by independent repair facilities. To support the campaign, representatives from MANN+HUMMEL’s North American leadership recently met with the legislative staff for U.S. Rep. Jeff Jackson of North Carolina’s 14th Congressional District to encourage passage of the legislation, which currently has 49 sponsors. “Consumer choice is the pounding heartbeat of the aftermarket industry, and competition in the marketplace drives improved service and affordability,” said Daryl Benton, VP of sales & marketing – Aftermarket North America for MANN+HUMMEL. “The Right to Repair maintains a level playing field for independent repair shops and do-it-yourselfers as vehicle systems become increasingly complex and the cost of regular service and maintenance escalates.” The Right-to-Repair movement has gained momentum in recent years. In November 2020, Massachusetts voters approved a ballot measure supporting a Right-to-Repair initiative with 75% of the vote, and Maine voters approved a similar ballot measure in November 2023 with over 80% of the vote. In May 2021, the Federal Trade Commission published its “Nixing the Fix” report, which supported reinvigorated regulatory options and consumer education to provide consumers and independent repair shops with appropriate access to replacement parts, instructions, and diagnostic software. Additionally, President Joe Biden issued an executive order on “Promoting Competition in the American Economy” in July 2021 to encourage the FTC to use its statutory authority in addressing anti-competitive repair restrictions. To learn more about the Right-to-Repair campaign and access tools to engage with elected officials, visit repairact.com. The post MANN+HUMMEL’s NA Aftermarket Brands Support Right to Repair appeared first on Counterman Magazine. View the full article

Super Bowl Sunday is as much about the commercials as the game itself – and Valvoline was part of it. Valvoline Global featured its new Restore & Protect full-synthetic motor oil in a 30-second commercial that aired during the pre-game coverage of the big game. Valvoline Global recently announced the global launch of the premium full-synthetic motor oil. The “first-of-its-kind innovation” removes up to 100% of engine-killing deposits with continuous use, restoring engines to run like factory clean while protecting against future damage, according to the company. “This latest addition to the Valvoline product portfolio is a paradigm shift in motor oil performance and challenges traditional thinking about the category,” the company said. “With a history steeped in trust and innovation, Valvoline has consistently been at the forefront of the automotive lubricant category.” You can watch the Super Bowl Sunday commercial below: The post Valvoline Restore & Protect Ad Runs on Super Bowl Sunday appeared first on Counterman Magazine. View the full article

BBB Industries on Feb. 12 announced two strategic leadership changes. BBB has appointed John Boyer as president of BBB’s undercar division. Boyer has been with BBB since 2015 and has served in various roles, most recently as president of TERREPOWER, BBB’s solar-system and EV-battery lifecycle-management division. “Boyer’s product/market insights and hands-on approach are ideally suited to lead BBB’s undercar team,” the company said in a news release. Boyer has more than 30 years of experience leading automotive parts manufacturing, distribution and retail businesses to higher levels of performance and growth, including more than 10 years with AutoZone, BBB noted. Maria Caballero has been appointed president of TERREPOWER, a division of BBB Industries. Caballero brings more than 30 years of experience and a record of outstanding leadership and achievements to this position, the company said. Prior to joining BBB, Caballero led the Visteon Electronics OE service group. She also worked for Ford’s automotive component division where she held various roles in manufacturing, business planning and program management. “Her unique blend of technical expertise, detailed executional excellence and dedication to the company’s core values make her the right executive to lead TERREPOWER through the next stage in its evolution,” the company said. “BBB is deeply committed to exceeding the expectations of our customers, colleagues and investors,” added Duncan Gillis, CEO of BBB Industries. “These key changes within our senior leadership team reflect our relentless pursuit of innovation, growth and competitive excellence.” The post BBB Industries Announces Leadership Changes appeared first on Counterman Magazine. View the full article

Dayco has become a partner brand for the industry’s eXtra loyalty program. eXtra is a multi-brand loyalty offering geared toward automotive repair shop owners that allows them to buy, earn and redeem points without cutting box tops or tracking sales. It currently has 17,000 participating shop owners in the United States and Canada, and is growing rapidly. Shops that are registered in the eXtra program now have access to eligible Dayco products and can earn points for purchases that can be redeemed for more than a million items, including everything from high-end merchandise, apparel and electronics from major retailers to travel vouchers, gift certificates and business solutions. In addition, there are giveaways and incentives for shops as well as daily promotions and regular communication on new products, training information and educational content from the program’s brand partners. Dayco products offered through the eXtra program include serpentine-belt kits, timing-belt water-pump kits, timing-chain kits and water pumps. “This program has been well-received in the industry and is growing quickly,” said Tom Tecklenburg, VP of Dayco N.A. sales & marketing. “It’s extremely easy for shops to participate and we love that it offers Dayco a way to reward those repair shops who purchase from us. Plus it gives us an opportunity to educate eXtra shop members on the quality and effectiveness of all of our kits and system solutions and what sets the Dayco brand apart from competitive products.” U.S. repair shops interested in the eXtra program can visit extra-awards.com/, and Canadian shops can visit www.extra-awards.ca. For more information about Dayco’s aftermarket products or access to the company’s full library of technical information and repair videos, visit the Dayco Tech Hub. The post Dayco Teams Up With eXtra Loyalty Program appeared first on Counterman Magazine. View the full article

Standard Motor Products (SMP) announced the introduction of 208 new part numbers in its January new-number announcement. This most recent release provides new coverage in 72 distinct product categories and 115 part numbers for 2022, 2023 and 2024 model-year vehicles. Standard’s emission-control program sees expansion with the introduction of vapor canister purge pumps for popular General Motors SUVs such as the 2023-2021 Chevrolet Trailblazer, and multiple EGR tubes covering 6.2 million vehicles. The Standard gas fuel-injection program also has grown with the release of new fuel injectors for GDI and MFI applications, as well as fuel-pressure regulators, fuel-pressure sensors, fuel-pump camshaft followers, high-pressure fuel pumps and more. Pentastar 3.6-liter engine oil filter housings may all look similar, but they feature distinct differences from year to year. Standard now offers coverage for the latest generation with coverage through 2024. Standard’s oil filter housing kits come completely assembled from the factory and include multiple design improvements over the original to address OE weak points. For powertrain-neutral categories, Standard has added 13 new ABS sensors, several parking brake actuators and Brake Pad Wear Sensors for vehicles like the 2023-21 Cadillac CT4 and heavy-duty General Motors trucks through the 2024 model-year. All-new QWIK-SENSOR TPMS multipacks of 25 are now available with rubber or metal valve stems. The kits include 25 individually packaged and protected QWIK-SENSOR multi-frequency TPMS sensors. Standard’s ADAS program continues to grow with the addition of 17 new park-assist cameras and 16 new park-assist sensors. Standard’s hybrid- and electric-vehicle program continues to expand with this release. Park-assist sensors are new for the 2023-2022 Mazda MX-30 EV, and ABS sensors are now available for the 2022-2019 Kia Niro EV, 2022-2019 Toyota Prius Prime and 2023-2019 Hyundai Nexo. Park-assist cameras are now available for the all-electric 2022 Ford E-Transit. Additionally, oil-pressure light switches are new for the hybrid 2023-2019 Lexus UX250h. “We’re starting the year strong, with 208 new numbers added to our best-in-industry product lines,” said Jack Ramsey, senior vice president of sales and marketing, SMP. “Standard and Four Seasons are committed to carrying this momentum throughout the new year, expanding our coverage for gas, diesel, hybrid and electric import and domestic vehicles.” All new applications are listed in the catalogs found at StandardBrand.com and 4S.com, and in electronic-catalog providers. The post SMP Introduces 208 New Part Numbers in January appeared first on Counterman Magazine. View the full article

A “road earring” is a term that can be used to describe a single coil found on the side of the road. These bits of broken spring have become more common in recent years. A spring on a vehicle is an energy-storage and energy-transfer device. As the wheel and tire follow the road, the spring reacts to undulations in the road and movements of the body and chassis. Spring Rate Spring rate refers to the amount of weight that’s needed to compress a spring 1 inch. Some spring rates are linear, and their rate increases as the spring is compressed. For example, if you have a 100-pound-per-inch spring, the first inch of compression requires 100 pounds. For 2 inches of compression, it will require 200 pounds. For progressive spring rates, the first inch of compression might require only 100 pounds. But, as the springs compress, the spring rate increases progressively. The next inch of compression might require 300 pounds. To make a progressive spring, the windings on the spring change in diameter and pitch in specific areas of the spring. The softer spring rates that might handle small bumps in the road are placed at the ends of the spring. The coils in the center of the spring will have a stiffer spring rate to counteract larger movements of the suspension and body. But, this can induce fatigue in the areas designed to give a softer spring rate because it always yields to the forces in the suspension. Spring Steel Springs are made of steel called spring steel. This steel is medium- or low-carbon steel. It is engineered and forged, so it has no large inclusions or scale. As a result, the steel has a high yield point and can return to its original shape quickly when it does yield. Once the spring steel has been delivered to the spring factory, the steel can be drawn, bent and heated into springs. The engineers can change the spacing and pitch of the coils to generate different spring rates. They also can change the geometry of the spring by making it a barrel shape that affects how side loads are absorbed. How the spring is formed and treated can influence the spring rate as well. Unfortunately, progressive spring designs have one disadvantage: They can fatigue in specific areas. When this happens, the spring can break. A spring’s design is tuned to many factors. Engineers will use terms like frequency and amplitude to describe spring construction. For the layman, these terms translate to how fast and how far the spring has to travel. Frequency and amplitude are tuned for ride quality, the vehicle’s center of gravity and the sprung and unsprung weight. One area of the spring might be great for controlling body lean, but it could be too hard to provide a comfortable ride. To increase the versatility of the spring, engineers can tune the coils so they are progressive and change the spring rate when compressed or put under certain forces. Why Do Springs Fail? Spring steel at an atomic or molecular level is not a consistent structure. Depending on how the metal is cast, forged and bent, the molecular structure of the steel can have grain and microstructures that can change the properties and performance of the spring. These tiny structures can change and even weaken the spring as it is cycled. These movements of the suspension cause the grain and microstructures to shear and eventually develop microscopic cracks. If the cracks grow larger during the following cycles, it can lead to structural failure of the spring. Why Are Some Vehicles More Prone to Broken Springs? Automakers want a suspension that delivers a plush ride over rough roads, and a sporty responsive feel when the driver takes a corner. The only way to achieve this is with progressive springs. But, some automakers might take it too far and compromise the longevity of the spring. The other factor is how the suspension is cycled, which can be driver- and geography-dependent. For example, if a driver lives in an area with rough roads, the springs are more likely to fail when compared to the same vehicle that may drive only on smooth roads. The same also is true for the distance they drive. The other factor is the condition of the shocks or struts. If a shock or strut cannot control the movement of the suspension, the spring will cycle more and with a greater range of movement. This can increase the rate of fatigue. What Happens When a Spring Breaks? If a spring breaks, it can cause multiple problems. The first symptom is poor ride and handling. This is caused by unequal spring rates and changes in ride height. This will typically be accompanied by noise and the suspension bottoming out. On strut applications, missing coils can cause the steering to bind. Finally, in some cases, the broken spring can damage a tire and cause a sudden blowout. Setting aside all of the science and engineering, you can see that springs are a wear component that need to be inspected. And you also must realize that even though a spring has no actual internal moving parts, it’s just as complex as a fuel injector or electronic module. The post When Springs Break appeared first on Counterman Magazine. View the full article

The Auto Care Association last week testified before the Idaho State Senate Commerce and Human Resources Committee in opposition to Senate Bill 1233, which would add language to an existing law that requires insurers to notify consumers in writing if they specific aftermarket parts for a collision repair. Currently, Section 41-1328B of the Idaho Code states, “It shall be an unfair claim settlement practice for an insurer to specify the use of nonoriginal equipment manufacturer aftermarket crash parts in the repair of an insured person’s motor vehicle, or for a repair facility or installer to use non-OEM aftermarket crash parts to repair a vehicle, if the consumer has not been advised in writing.” SB 1233 proposes to: Add headlamps, fenders, hoods, tail lamps and bumper components to the definition of aftermarket crash parts Add language to written disclosure statements telling consumers that non-OEM crash parts may affect safety and performance of a vehicle Recommend that consumers consult with a qualified industry expert or repair shop before making any decisions regarding the use of non-OEM crash parts Although SB 1233 was introduced in late January, it was swiftly advancing in the Idaho State Senate. Alongside Auto Care Association members, the association quickly took action to prevent the bill from becoming law, sending letters of opposition to the committee members highlighting its impact on aftermarket businesses in Idaho. “In Idaho specifically, our industry provides over 12,492 jobs, generates $1.6 billion in economic activity and provides $679 million in wages,” said Tod Moore, manager, grassroots and advocacy, Auto Care Association. “SB 1233 would have immediate, detrimental effects on this otherwise vibrant aftermarket ecosystem, not to mention the negative effect it will have on consumers.” During the hearing, the committee heard testimony from individuals both supporting and opposing the bill before ultimately voting to hold the bill in committee and thus preventing it from moving forward. Similar legislation also was recently defeated in Washington state. For more information about the Auto Care Association’s latest government affairs activities, visit the association’s Advocacy in Action blog. The post Auto Care Testifies Against Idaho Bill Targeting Non-OEM Parts appeared first on Counterman Magazine. View the full article

The University of the Aftermarket Foundation is accepting applications for hundreds of scholarships for the 2024-2025 academic year. Scholarships are available to students training to become automotive, heavy-duty or collision repair technicians or those studying engineering, business, IT/cybersecurity or other courses in preparation for a career in the motor-vehicle aftermarket. Graduating high school seniors, full-time post-secondary students and former recipients are welcome to apply. Each completed application is considered for all scholarships where the student meets the qualifications, the foundation noted. The application deadline is March 31. To apply, visit the Automotive Aftermarket Scholarships Central website. The post UofA Foundation Accepting Applications for Automotive Scholarships appeared first on Counterman Magazine. View the full article

KYB recently unveiled the KYB Parts Catalog app. While most mobile catalog apps only ask for the year, make and model when searching for part numbers, KYB said its app dives much deeper, requesting information such as engine size, trim package and drivetrain type when applicable. The additional levels of detail provide “an accurate and much narrower list of recommended shock-and-strut applications and part numbers,” according to the company. With the app, service writers and technicians can quickly search for the part they need without accessing a computer. The app also provides recommended part numbers for performance-upgrade shocks and struts, strut mounts, boots and bumpers if available. The app can recommend the closest retailer or wholesaler from which to order the part, KYB noted. “The new KYB Parts Catalog app quickly provides repair shops with the right part number, helping to reduce repair time and opening repair bays quicker,” the company said in a news release. Those who were using the KYB Shocks app will be automatically updated to this latest version, KYB said. New users can download the KYB Parts Catalog on The App Store and Google Play. The post KYB Launches New Mobile App appeared first on Counterman Magazine. View the full article

Alltech Automotive has added premium wheel hubs to its QualityPro brand of automotive products, providing full U.S. coverage for second- and third-generation hubs. QualityPro premium wheel hubs feature a water-based, nontoxic e-coating treatment that enhances corrosion resistance, according to the company. Lab tests prove that e-coating can prevent corrosion for more than 120 hours in salt-spray test environments, according to Alltech Automotive. “Our premium wheel-hub expansion addresses ongoing demand in the marketplace for enhanced corrosion protection,” said Nancy Liu, chief executive officer/president at Alltech Automotive. “All mounting hardware and precise torque specs are included in every box for a complete, successful install.” The post Alltech Automotive, QualityPro Introduce Premium Wheel Hubs appeared first on Counterman Magazine. View the full article

March 4 is the deadline to register for four upcoming University of Aftermarket courses through Northwood University. “These courses offer aftermarket-focused business, management and leadership education for motor vehicle aftermarket professionals,” said Dr. Thomas Litzinger, executive director of the University of Aftermarket and aftermarket industry chair at Northwood University. “We are pleased to offer industry-specific professional development to those working in the industry.” Four upcoming courses – Consumer Behavior; Selling & Sales Management; The Culture of Leadership; and Aftermarket Field Sales Management — are scheduled to take place from March 18 through May 12. Aftermarket Field Sales Management The Aftermarket Field Sales Management course examines the field sales manager’s job activities. Subjects include selling skills; expense management; time management; merchandising/advertising plans; sales-report writing/sales-forecast plans; tradeshow management; and human resource skills. The Culture of Leadership The Culture of Leadership course consists of an analysis of organizational factors that influence leadership and management skills. Key aspects include formal and informal groups; norms; sanctions; organizational change; morale; function of committees and teams; role of unilateral decisions; teamwork, empowerment; and ethical philosophy. It also includes a self-appraisal of leadership and management strengths and areas for development. Selling & Sales Management The Selling & Sales Management course will develop students’ competencies in professional selling theory and approaches, presentation skills and sales-management techniques. The course focuses on developing and maintaining relationships with customers and management of the process of finding, converting and keeping customers while achieving the organization’s goals. Communication techniques, career planning, selling strategies and tactics, as well as sales duties and responsibilities are included. Consumer Behavior The Consumer Behavior course will explore the consumer behavior theory, including the introduction of behavioral models to investigate the consumer psychology. This includes application of consumer-behavior principles to customer satisfaction, market planning and merchandise-mix decisions. Ethical, diversity and international issues also are explored. The deadline to register for any of the above four courses is March 4. Registration links, as well as full descriptions of all University of Aftermarket courses, are online here: https://nusites.northwood.edu/apps/uofa/course-calendar.aspx. The post March 4 Registration Deadline for Upcoming UofA Classes appeared first on Counterman Magazine. View the full article

Eric Johnson, president and managing partner of Arnold Motor Supply/The Merrill Company, is visiting Northwood University this week to meet with students enrolled in automotive aftermarket courses. “Efforts to encourage and educate students are so valuable because not only are we helping individuals, we’re also helping to shape the future of our industry,” Johnson said. “Preparing students with the mindset, skills and knowledge they need to be successful contributes to the overall growth and innovation of the aftermarket.” Johnson, a member of the Aftermarket Auto Parts Alliance board of directors, spoke with students enrolled in aftermarket category management, aftermarket management research and aftermarket manufacturing management, among others. “As a University of the Aftermarket graduate and supporter of Northwood University, Eric wanted to invest in the future leaders of the industry by sharing several real-life cases relevant to the aftermarket classes,” said Dr. Thomas Litzinger, executive director of the University of the Aftermarket/Northwood aftermarket industry chair. Students enrolled in aftermarket category management are prepared for the role of product manager through inventory-modeling techniques and data analysis. The aftermarket manufacturing management course explores the role manufacturers play in the aftermarket and what business functions they employ. Aftermarket management research teaches students research techniques to form a hypothesis and sample the data to reject or not reject the hypothesis. “Our students are eager to engage with industry leaders and learn from their expertise,” said James O’Dell, assistant director of aftermarket education. “This real-life industry experience sets Northwood students apart, makes them uniquely qualified and prepares them for success in their career.” The global market value of the aftermarket exceeds $400 billion. Northwood’s aftermarket management program is the only one of its kind. Students in this program are fueled by their passions for cars, the aftermarket and turning this passion into a career someday. “The program has nearly a 100% employment rate for all graduates in the program,” Northwood said in a news release. “Part of their success is because Northwood helps them engage in real-world experiences and network with industry leaders like Eric Johnson.” The post Arnold Motor Supply’s Eric Johnson Visits Northwood U appeared first on Counterman Magazine. View the full article

Customers are the core of our business, and communicating with them effectively is critical to our success. While each customer (and transaction) presents a unique set of opportunities and challenges, individual customers often can be classified into one of several broad types. Obviously, “profiling” or “stereotyping” an individual customer when you first meet them shortchanges everyone involved, but understanding the kinds of customers that make up your clientele gives us an idea of how to deal with each customer type once we actually get to know them. Depending on which marketing firm or consulting group you choose to believe, there are between four and 10 basic customer types. No matter how many categories you prefer to use, it’s the psychology behind these differences that holds the key to connecting with as many of them as possible. You only get one chance to make a first impression, so a “new” customer is the one with the greatest potential. Even if a new customer has familiarity with your business, they may not have experienced it directly. Your advertising, reputation or a personal referral (presumably all positive) have encouraged them to visit your location for their needs. Now is the time to show them what they’ve been missing! Consultative selling is a technique that focuses on building a relationship and determining what your products can do for your customer. By concentrating on the customer’s needs, you can further qualify them as one of the many customer types, and then offer the most appropriate solution for their individual situation. The immediate need might be for a battery or brake pads, but discovering the reason behind the intended purchase can open up the conversation in ways that make it easier for you to sell the most appropriate product for your customer. It also can minimize disappointment and build trust, by ensuring that the products and services are truly useful and meet the customer’s expectations. Once the new customer becomes an “active” customer, you haven’t entirely sealed the deal. There’s a huge difference between gaining a customer and keeping a customer. An active customer isn’t necessarily a loyal customer, so using what you’ve already learned about their needs makes it a little easier to meet those needs each time. Neglecting or disappointing your new and active customers leaves the door open for them to become someone else’s new and active customers. Building upon each successful transaction (and learning from any less-than-successful ones) helps you turn these types of customers into the most desirable customer type: the loyal customer. Loyal customers are at the heart of the 80/20 rule, which states that 80% of your business comes from roughly 20% of your customer base. New and active customers may come and go (sometimes through no fault of your own), but that solid core of loyal customers is what really keeps your lights turned on and your employees paid every week. As 80% of your business, these are the customers you really need to know and understand. Delivering best-in-class service and focusing on being an integral part of their success will help ensure that these customers remain loyal and even advocate for your business! With proper care and feeding, we can reap the benefits of that natural progression from “new” to “active” to “loyal,” but along the way we may discover that we have some lapsed or unhappy customers. Timing is critical when addressing these “at-risk” customer types. An unhappy customer (even a loyal one) is likely to become a lapsed customer if we continue to fail them, especially if our competition surpasses us in service, pricing or any other metric. We need to identify and correct the core issues behind their dissatisfaction before that customer has the chance to cozy up to another vendor. The at-risk customer tends to taper off slowly, so if you aren’t paying attention, you may not even realize it until it’s too late! If a valued customer does become lapsed, you should still attempt to salvage that relationship by determining what caused the lapse in the first place. The feedback also may prove to be useful in the future when dealing with other customers, who might have similar needs and objections. No matter if it’s a retail or a commercial account, knowing the most effective ways to connect with each customer type helps create repeat business and build your brand. The post Understanding the Customer Lifecycle appeared first on Counterman Magazine. View the full article

Autel recently announced its partnership with data provider MOTOR Information Systems to deliver “an improved experience for users and more streamlined access to OEM repair information using MOTOR’s TruSpeed Repair.” MOTOR TruSpeed Repair will be available for integration into Autel’s diagnostics software on all North American Ultra-series tablets, including tools with ADAS capabilities. With the accessibility of MOTOR TruSpeed Repair, Autel Ultra-series tablet users can access the most up-to-date automotive service and repair content within days of being published by the OEM, according to Autel. The TruSpeed Repair information integrated into the Autel tablets’ MaxiSYS diagnostic software will include component locations, diagnostic trouble codes, maintenance schedules, repair procedures, specifications, technical service bulletins and wiring diagrams, Autel noted. The paid subscription service also will provide OEM position statements and ADAS-related repair details. The software update and integration, expected to be released toward the end of first-quarter 2024, will be available on MaxiSYS Ultra, Ultra EV, Ultra ADAS, MS919, MS909 and MS909EV tablets. “As we continue to expand our business and partnerships, it’s important to recognize the significance of our relationships with key customers,” said Jim Stout, MOTOR’s vice president of product management and service delivery. “We are pleased to have Autel as a customer. It is a testament to the strength of our offerings and our commitment to powering the automotive intelligence ecosystem. We look forward to building and strengthening our relationship with Autel.” “We constantly strive to improve the efficiency of our tablets and seek to offer our end-user technicians the most value-rich diagnostic product on the market,” said Chloe Hung, Autel CEO. “That’s why we are excited to bring MOTOR’s exceptional data and repair information service, MOTOR TruSpeed Repair, to our Ultra series tablet users.” For more information about the integration of MOTOR TruSpeed Repair into Autel tools, click here. The post Autel Partners with MOTOR to Provide OEM Data on Ultra Tablets appeared first on Counterman Magazine. View the full article

Plews & Edelmann recently announced a new factory-direct shipping program for power-steering hose customers in the United States. “This progressive logistics solution provides domestic quality and service that exceeds overseas direct-import options,” the company said in a news release. “ Leveraging the company’s “North American supply chain sophistication,” Plews & Edelmann said the factory-direct shipping program offers benefits such as: U.S.-based order fulfillment, avoiding international customs and duties 30-day lead times, significantly improving upon the 90-day lead times often required 95%+ order fill, eliminating global supply chain complexity and unpredictability Full container load efficiency, producing lower shipping costs “We developed this near-shore shipping program to give customers a domestic and direct import option,” said Tony Edwards, VP of sales. “Due to our North American supply chain capability, we can fulfill orders more efficiently while delivering exceptional quality and service.” The factory-direct program is currently available for Edelmann-brand power-steering hoses. Minimum order quantities apply to qualify. Interested customers can learn more by contacting their sales manager or Plews & Edelmann customer service. The post Plews & Edelmann Adds Factory-Direct Shipping appeared first on Counterman Magazine. View the full article

Motorcar Parts of America (MPA) has announced the schedule for its Part Smart training program. Part Smart provides strategically designed training modules covering vehicle-system design specifications, real-world diagnostic procedures, installation tips and product know-how intended to improve technical knowledge and hands-on skills, according to MPA. Led by ASE-certified Part Smart technicians, the free courses include vehicle starting and charging systems, braking, hubs and turbos. Available online, on the phone or in person, Part Smart provides technical instruction, product information and after-sale support geared to deliver the skills, knowledge and training automotive repair professionals demand. Class Schedule GM Regulated Voltage-Control Charging Systems Feb 15 @ 7 p.m. CST Register here. Brake Training Series Module 8 Final Test Drive & “Bedding in the New Brakes” March 21 @ 12 p.m CST Register here. Ford Smart Charge Systems April 18 @ 7 p.m. CST Register here. Honda Starter Issues May 23 @ 12 p.m. CST Register here. Chrysler PCM-Controlled Charging Systems June 20 @ 7 p.m. CST Register here. Subaru Misfire Codes – Alternator/Drive Belt Issues July 18 @ 12 p.m. CST Register here. Honda Computer-Controlled Charging Systems Aug. 22 @ 7 p.m. CST Register here. GM Charging System Fault Code PO621 Sept. 19 @ 12 p.m. CST Register here. Toyota Charging Systems Oct. 24 @ 7 p.m. CST Register here. GM Charging System Fault Code PO622 Nov. 21 @ 12 p.m. CST Register here. Nissan Charging Systems Dec. 19 @ 7 p.m. CST Register here. The post MPA Announces Schedule for Part Smart Training appeared first on Counterman Magazine. View the full article

Litens Aftermarket announced its acquisition of Kenakore Solutions, a third-party logistics warehouse and distribution center in Perrysburg, Ohio, near Toledo. Kenakore, with three decades of experience, has been a key partner to Litens for the past seven years. Litens said the acquisition is “a strategic move by Litens to enhance customer experience and streamline distribution processes.” “Through integrating Kenakore’s well-established processes and systems, Litens is set to improve its overall customer experience through enhanced communication capabilities and increased flexibility that enables Litens to further meet diverse customer demands with ease,” the company asserted in a news release. Kenakore’s proximity to major distribution routes via I-75 and I-80 gives Litens “the added benefit of seamless connectivity and efficient distribution across the United States.” With the completion of the acquisition, Kenakore’s distribution center will be rebranded as “Litens Aftermarket Distribution.” Encompassing 123,000 square feet of space, the facility is staffed by 40 employees and includes 30 shipping and receiving bays. The facility plays a pivotal role in kitting and distributing Litens Aftermarket products, serving as the primary distribution hub for Litens Aftermarket in North America. “We work closely with the team at Kenakore and are excited to bring them under the Litens umbrella,” said John Lussier, president of Litens Aftermarket. “This acquisition is a natural progression as we continue to strengthen our control over the customer experience across the aftermarket and underscores our commitment to elevating the Litens brand.” The acquisition aligns with one of Litens’ strategic-growth pillars, focusing on complete customer-experience management and fostering a seamless end-to-end journey, Litens added. The move follows Litens’ 2023 acquisition of Dolz, a Spain-based manufacturer of water pumps, “and is another step in Litens’ aftermarket growth initiative.” The post Litens Aftermarket Acquires Kenakore Solutions in Ohio appeared first on Counterman Magazine. View the full article

It’s been estimated that fraudulent warranty claims cost auto parts stores $600 million every year. Those costs stem from a number of expenses that are set in motion by a return, including manually processing credits; reverse logistics and transportation; repackaging products; and additional quality-control testing to rule out major defects in materials. The “Check the Part” campaign estimates that more than 50% of warranty returns are either brand-new or not the manufacturer’s product – which suggests that many parts professionals aren’t even looking at the item that’s being returned. Endorsed by MEMA Aftermarket Suppliers and the Auto Care Association, the campaign encourages parts professionals to follow a simple three-step process when processing warranty returns: Open the box. Inspect the part. Verify the return. Recently, Dorman Products published a return guide for fluid reservoirs. If a customer wants to return a fluid reservoir, Dorman recommends these four steps to determine if it’s a valid warranty claim: Verify that it’s the right part type. Some customers return unrelated products and heavy objects as a scam to get money back. If it’s the correct part type, verify the part marking. Dorman reservoirs have the part number molded into the part, so you can be sure it’s the right part in the box. Verify that the cap is present in the box. Each Dorman reservoir comes with a cap, and if the cap is missing, the reservoir might not be covered under warranty policy. Verify whether the part has been used. A mounted or used reservoir will have marks from mounting fasteners, residue from being filled and/or yellowing from heat. If it doesn’t appear to be used, it may be new and unmounted, and therefore can be sold again. When the customer describes the reason for returning the part, write it on the side of the box. This can greatly help in identifying and fixing these issues. You can download a PDF of the return guide below: Return-Guide-for-Fluid-ReservoirsDownload The post Check the Part: Return Guide for Fluid Reservoirs appeared first on Counterman Magazine. View the full article

Performance Ride Technology (PRT) said it has launched 22 new complete strut assemblies providing coverage for 12 million vehicles in the North American market. The strut assemblies are for popular models such as the Honda Civic, Jeep Cherokee and Toyota Highlander, in addition to brand-new applications such as the 2021 Subaru Forester, the 2021 Toyota Corolla and the 2021 Honda Accord Hybrid, among others. PRT is a brand of the ADD Group, one of the largest manufacturers of complete strut assemblies in the world. PRT products are manufactured under the strictest OE quality processes required by the major automakers, according to the company. “As an OE supplier, our company is always focused on the continuous development of new products that stay ahead in aftermarket technology,” said Bruno Bello, director of global marketing at PRT. “These new additions not only expand our product coverage but also strengthen our presence in the North American Aftermarket. The new items are in stock and ready to ship.” For more information, call 770-238-1611 or visit the PRT website. The post PRT Launches 22 New Complete Strut Assemblies appeared first on Counterman Magazine. View the full article

Trade associations for the major automakers and parts manufacturers recently sent a letter to Congress urging lawmakers to pass legislation including the restoration of full first-year deductibility for research-and-development (R&D) expenses. Co-signing the letter were the Alliance for Automotive Innovation; American Automotive Policy Council; Autos Drive America; MEMA, The Vehicle Suppliers Association; and the Truck and Engine Manufacturers Association, which collectively represent millions of workers in the auto industry. “Congress must restore this tax provision to enhance U.S. competitiveness, job creation and innovation as soon as possible,” said Ann Wilson, MEMA’s executive vice president of government affairs. “As this industry is facing massive transformation, R&D is crucial. Many of our members are smaller, innovation-driven vehicle suppliers and are struggling with the financial burden to remain competitive in the global marketplace. Restoration of yearly deductibility goes a long way in addressing these fundamental challenges.” For almost 80 years, motor vehicle and component manufacturers relied on the availability of full first-year deductibility of R&D expenses. A new law implemented in 2022 now forces businesses to spread that deduction over five years, making R&D exponentially more expensive, the associations assert. The trade associations lament that the change has been “particularly burdensome for the auto industry, threatening thousands of jobs.” Of the $538 billion spent on R&D activities in the U.S. in 2020, more than $23 billion (4.3%) was invested by the motor vehicle industry, according to the associations. “More than 10% of U.S. auto jobs are in the R&D space,” said John Bozzella, president and CEO of the Alliance for Automotive Innovation. “The auto industry invested $23 billion in R&D activities in recent years – the third highest of any manufacturing sector. By restoring the full deductibility of R&D expenses, Congress can ensure that investment keeps moving in the right direction – supporting U.S. jobs, expanding American innovation and boosting global competitiveness.” As the letter is distributed, the trade associations are mobilizing members and employees to urge members of Congress to immediately pass legislation restoring full first-year tax deductibility for R&D expenses to protect jobs and preserve the motor vehicle industry’s financial health and competitiveness. “American Automakers Ford Motor Company, General Motors Company and Stellantis invest heavily in R&D,” said Gov. Matt Blunt, president of American Automakers Policy Council. “These critical investments are vital if American automakers are going to lead the transportation revolution and offer customers the most innovative products in the world. The ability to deduct R&D expenses is needed to ensure our domestic auto production continues to be competitive in the global market.” The post Trade Associations Urge Congress to Restore R&D Tax Deduction appeared first on Counterman Magazine. View the full article

PRT Heavy Duty is exhibiting its full line of shocks and air springs for heavy-duty applications in Booth 1417 at Heavy Duty Aftermarket Week (HDAW) ’24. HDAW ’24 – the largest North American gathering of heavy-duty aftermarket professionals in the industry – runs from Jan. 22-25 at the Gaylord Hotel & Convention Center in Grapevine, Texas. PRT Heavy Duty is a brand of the ADD Group, one of the largest manufacturers of shock absorbers and air springs for HD applications in the world. PRT is showcasing its 100% gas-charged shocks that cover more than 5,000 OE references for trucks, trailers, buses, commercial vehicles, motorhomes, pickups and cargo vans. Another highlight is its line of PRT HD air springs, which are made with OE-quality materials and premium rubber mixtures, “guaranteeing a maintenance-free and long-lasting product.” “We are more than happy to present this extensive portfolio of HD shocks and air springs to our clients at HDAW 2024,” said Bruno Bello, director of global marketing at PRT. “PRT Heavy Duty is synonymous with performance, technology and leading coverage.” For more information, call 770-238-1611 or visit the PRT website. The post PRT Showcasing Heavy-Duty Portfolio at HDAW ‘24 appeared first on Counterman Magazine. View the full article

The University of Aftermarket, through Northwood University announced that registration is open for many upcoming professional-development opportunities. “Continuous education, or life-long learning as it is referred to by some, is the foundation of employee engagement, retention and life satisfaction,” stated Thomas Litzinger, executive director of the University of the Aftermarket and the aftermarket education industry chair at Northwood University. Litzinger noted that Northwood’s University of the Aftermarket coursework helps businesses introduce newer employees to the automotive aftermarket; facilitate their tactical leadership development; and assist them on their journey from tactical leadership into strategic visionary. “Northwood faculty, aftermarket industry executives and thought leaders will deliver our coursework,” Litzinger added. “Our sessions will guide your team on how they can achieve better results and create their competitive advantage. Team projects, mutual collaboration, innovation and robust debate are integral features of our coursework.” The following University of Aftermarket programming is scheduled through the summer. Leadership 2.0/Session 2 The Leadership 2.0 experience includes a blend of industry research and market analysis, lively discussion and debate on the challenges confronting the light-vehicle and heavy-duty aftermarket; competitive strategies; interpersonal communication skills; contract negotiations; conflict resolution; organizational culture; cybersecurity best practices; insight into supply chain solutions; and other challenging and evolving industry topics and trends. This course runs from March 10-14. The deadline to register is Feb. 23, and participants must have previously completed Leadership 2.0 Session 1. Consumer Behavior The Consumer Behavior course will explore the consumer behavior theory, including the introduction of behavioral models to investigate the consumer psychology. This includes application of consumer behavior principles to customer satisfaction, market planning and merchandise-mix decisions. Ethical, diversity and international issues are also explored. The course is scheduled for March 18 through May 12. Selling & Sales Management The Selling & Sales Management course will develop students’ competencies in professional selling theory and approaches, presentation skills and sales management techniques. The course focuses on developing and maintaining relationships with customers and management of the process of finding, converting and keeping customers while achieving the organization’s goals. Communication techniques, career planning, selling strategies and tactics as well as sales duties and responsibilities are included. The course is scheduled for March 18 through May 12. The Culture of Leadership The Culture of Leadership course consists of an analysis of organizational factors that influence leadership and management skills. Key aspects include formal and informal groups, norms, sanctions, organizational change, morale, function of committees and teams, role of unilateral decisions, team work, empowerment, and ethical philosophy. It also includes a self-appraisal of leadership and management strengths and areas for development. The course is scheduled for March 18 through May 12. Aftermarket Field Sales Management The Aftermarket Field Sales Management course examines the field sales manager’s job activities. Subjects include selling skills, expense management, time management, merchandising/advertising plans, sales-report writing/sales-forecast plans, tradeshow management and human resource skills. The course is scheduled for March 18 through May 12. The deadline to register for any of the above four courses (Consumer Behavior; Selling & Sales Management; the Culture of Leadership; and Aftermarket Field Sales Management) is March 4. Aftermarket 101 Aftermarket 101 is an introduction to the motor-vehicle aftermarket. Students who attend this class will develop a firm knowledge of the breadth, depth and scope of the automotive aftermarket including channels of retail, e-commerce and traditional distribution; sales development skills and opportunities; current and future industry trends; a brief introduction to the heavy-duty segment; and the opportunities and challenges facing our service dealers. This two-day course will be held May 20-21. The deadline to register for the course is May 6. Heavy-Duty 101 Through Heavy-Duty 101, students will develop a solid understanding of the scope of the HD/CV motor-vehicle aftermarket. Students will be able to diagram and illustrate the channels of retail, e-commerce and traditional distribution; differentiate and interpret how key industry players contribute to the industry; discuss key initiatives and market strategies within the heavy-duty market; examine challenges and opportunities facing the professional service dealer; demonstrate an understanding the benefits associated with developing a professional sales network; and learn to distinguish themselves from the competition and dominate the marketplace. The two-day course is scheduled for May 22-23. The deadline to register is May 8. INFUSION 2024 INFUSION is a high-level executive development series designed to assist leaders transition into strategic visionaries by formulating strategies to prepare them to become much more efficient and proficient at leading their organization. Participants will discuss how to demonstrate knowledge in creating innovative tactics to achieve better results for their organization. The course is constructed to analyze varying approaches to critical topics; design clear outcomes; appraise better results; develop ground-breaking strategic visionary skills; create dynamic organization cultures; measure the adverse impacts of organizational isolation; diagram state-of-the-art cybersecurity stratagems; compare best practices in supply chain management; express knowledge in mergers and acquisitions; evaluate their corporate strategy; and differentiate their competitive advantage from their competition. The five-day course is scheduled for June 2-6. The deadline to register is May 10. Aftermarket Data Standards This program was developed for aftermarket catalog managers and product-information professionals who would like to sharpen their knowledge and management of the industry data standards – ACES and PIES. Learners will become familiar with the Auto Care databases and how to effectively use them in their day-to-day work. To take this class, attendees must have already taken Introduction to ACES and PIES 101. This is a two-day class, and the registration deadline is June 4. Heavy-Duty Leadership 2.0 This five-day course is a cornerstone of the industry’s efforts to foster the development of a new generation of tactical leaders who will help drive the HD/CV aftermarket to new heights of excellence in leadership and performance. HD/CV Leadership 2.0 is an intense and intellectually stimulating leadership development program that is specifically designed for the heavy-duty motor-vehicle aftermarket professional. The course will be facilitated by top heavy-duty industry leaders, coveted thought leaders and Northwood University’s faculty. This unique collaboration allows for an intensive course that is specifically focused on advancing tactical leaders who are motivated to purposely perform at achieving key organizational outcomes and objectives across all levels of the HD/CV motor-vehicle aftermarket. Heavy Duty Leadership 2.0 is scheduled to take place July 14-18. The deadline to register is June 28. Leadership 2.0/Session 1 Leadership 2.0 is comprised of two five-day sessions. Session I will be facilitated at Northwood University in Midland, Michigan. The course consists of robust discussion and learning related to the challenges and opportunities confronting the automotive and heavy-duty aftermarket. The Leadership 2.0 experience includes a blend of industry research and market analysis; lively discussion and debate on the challenges confronting the light vehicle and heavy-duty aftermarket; competitive strategies; interpersonal communication skills; contract negotiations; conflict resolution; organizational culture; cybersecurity best practices; insight into supply chain solutions; and other challenging and evolving industry topics and trends. Session 1 is scheduled to take place Aug. 11-15. Session II will be held March 11-16, 2025, at a location that is still to be determined. The deadline to register for Session 1 is July 26. James O’Dell, assistant director of aftermarket education at Northwood University, explained the University of Aftermarket has five pillars: introduction to the motor-vehicle aftermarket; data; tactical leadership development; executive development; and organizational development. “The courses being offered this year fit within these pillars to best serve the automotive aftermarket industry,” O’Dell added. Registration links, as well as full descriptions of all University of Aftermarket courses, are online here: https://nusites.northwood.edu/apps/uofa/course-calendar.aspx. The post University of the Aftermarket Announces Courses Slated for 2024 appeared first on Counterman Magazine. View the full article

GB Reman announced the release of 17 gasoline-direct-injection (GDI) part numbers including GDI injectors, seal kits, fuel lines and a premium GDI seal-replacement tool kit. The additional part numbers enhance GB Reman’s remanufactured GDI program with added coverage for more than 2,300 unique vehicle applications and more than 24 million vehicles in operation. “We are very proud of this release, especially with the highly anticipated expansion of our industry-leading GDI program,” said Joe Evert, director of engineering & operations. “Our commitment to quality is the cornerstone of our GDI program’s popularity. We take great pride in delivering top-notch products, rigorously tested to ensure superior performance and backed by a stellar warranty for peace of mind. Our team of experts and our dedication to excellence sets us apart, making GB Reman the trusted choice for those who demand the best in performance, reliability and customer service.” GDI Fuel Injectors & Seal Kit GB Reman’s line of remanufactured fuel injectors are remanufactured using a proven 15-step process at its state-of-the-art facilities in Long Beach, California, according to the company. All injectors include new external seals, O-rings and filters. In addition, all GDI injectors include pre-installed combustion fuel-inlet seals and necessary hardware to ensure a complete and trouble-free installation. Once remanufactured, each injector is 100% tested under multiple operating conditions to ensure it meets or exceeds OEM specifications for flow rate, spray pattern, coil resistance, form, fit and function. View the company’s product announcement for a complete list of part numbers and application data. GDI Fuel Injector Multi-Packs GB Reman released two GDI fuel-injector multi-packs (PNs: 835-11156PK, 835-11158PK) covering 495 unique vehicle applications and more than 6 million vehicles in operation. Replacing GDI injectors in sets ensures balanced performance, consistent fuel atomization, and prevents drivability issues by maintaining uniformity across all cylinders. While it may involve a higher initial cost, replacing injectors in sets promotes cost-effectiveness in the long run by reducing the likelihood of future repairs and optimizing overall vehicle longevity. GDI Fuel Lines GB Reman released six GDI fuel lines (PNs: 892-001, 893-001, 893-002, 893-003, 895-001, 895-002) covering more than 1,000 unique vehicle applications and more than 9 million vehicles in operation. GDI fuel lines are responsible for delivering pressurized fuel from the fuel tank to the GDI injectors located near the combustion chamber of each cylinder. They play a crucial role in ensuring that the engine receives the right amount of fuel at the right pressure for efficient combustion. The fuel lines are designed to withstand the high operating pressures associated with GDI systems, which can be significantly higher than those in traditional port fuel-injection systems. Premium GDI Seal Tool Kit GB Reman released its new premium GDI seal tool kit (PN: GBTK-0001). The tool kit can be utilized to reseal more than 100 unique GDI injectors, covering more than 70 million vehicles in operation, according to the company. As part of any GDI injector replacement procedure, all injectors on the fuel rail must have their injector seals replaced. While replacing GDI combustion seals is not technically challenging, proper tools and procedures are necessary to ensure that the seals function properly. For step-by-step GDI seal replacement instructions, visit the GB Reman Knowledge Center. The post GB Remanufacturing Expands GDI Program appeared first on Counterman Magazine. View the full article

The Automotive Content Professionals Network (ACPN), a community of the Auto Care Association, announced that Omer Zanoor, of Canadian Tire Corp. is the 2024 ACPN Scholarship winner. The ACPN Scholarship awards one deserving individual, who has the passion and determination to pursue professional and personal growth, the opportunity to attend and engage with the ACPN community at the 2024 Auto Care Connect conference. “We are thrilled to be able to help educate, inspire and connect Omer by awarding him this year’s scholarship,” said ACPN Chair Chelsea Scally. “We are also very grateful for ETE Reman who graciously sponsored this year’s scholarship program.” The scholarship covers the entire cost to attend the 2024 Auto Care Connect conference and provides access to mentoring and networking opportunities. The ACPN scholarship winner also receives a tailored conference journey that will provide insight into what the aftermarket ecosystem is, who the players are, what the Auto Care Association does and how they all fit together. ACPN’s in-person conference, formerly called the ACPN Knowledge Exchange Conference, has merged into the annual Auto Care Connect conference. Auto Care Connect will feature the same ACPN content its attendees are familiar with, in a new and refreshed format. Auto Care Connect will take place May 5-8 in Chicago and is set to be the largest gathering of content professionals and service providers in the aftermarket. For more information about the ACPN scholarship click here. To learn more about the upcoming 2024 Auto Care Connect conference click here. The post ACPN Announces 2024 Scholarship Winner appeared first on Counterman Magazine. View the full article

The Young Auto Care Network Group (YANG), a community of the Auto Care Association geared toward the under-40 industry professional, announced that its annual sponsorship program has been updated to a year-round opportunity. Previously, YANG sponsorships were only available during the fall of each year. The update to the sponsorship program allows companies the flexibility to show their support of the YANG community and to continue to provide opportunities for young professionals in the auto care industry to exchange information, contacts and experiences for both professional and social engagement. “We must ensure that the next generation of leadership has the tools and mentoring it needs to advance the independent auto care industry,” said Bill Hanvey, president and CEO of the Auto Care Association. “YANG offers the opportunity for those under the age of 40 to network, share best practices and develop a support system to ensure our future.” Corporate sponsors of YANG receive heightened brand visibility and exposure to decision-makers across all segments of the auto care industry, exclusive discounts, featured content and more. The support of corporate sponsor enables YANG community members to: Learn best practices from the industry leaders and peers Garner exposure for your company Build relationship that enable future success for your company Value the opportunity to be a part of something bigger than themselves Programs directly supported by the YANG sponsorship program include: Professional development and industry education geared toward the under-40 crowd available in conjunction with Auto Care Connect YANG Mentorship Program, which provides opportunities for members to be matched with veteran members Scholarship opportunities such as Next Step Program and Leadership 2.0 YANG Regional Meet-Ups in local areas to connect and engage with peers YANG Professional Series, which offers quarterly virtual sessions throughout the year The annual sponsorship program offers five tiers of engagement: Bronze, Silver, Gold, Platinum and Diamond. Sponsorship benefits within these tiers can range from logo recognition on YANG’s webpage, to recognition in YANG specific email campaigns, and on site at the yearly AAPEX and Auto Care Connect events. To learn more about the annual sponsorship opportunities and view our sponsorship packet, visit YANG’s sponsorship webpage. The post Young Automotive Network Group Launches Annual Sponsorship Program appeared first on Counterman Magazine. View the full article