Counterman

Flushing modern A/C condensers, especially parallel flow designs, remains a challenge for today’s repair environment. Their internal construction limits the ability to fully remove debris, which can lead to contamination issues and repeat system failures if not properly addressed. Because of this, many shops are replacing condensers rather than attempting to flush them. This approach helps reduce the risk of comebacks and supports more consistent A/C system performance after service. Replacement Approach and Product Support Transtar offers a range of replacement condensers designed to meet OE specifications for fit and application coverage. The company says its units are built to support efficient heat transfer and reliable operation under typical vehicle load conditions, helping technicians complete repairs with confidence. Ordering Efficiencies Through Transend In addition to product availability, Transtar is promoting ordering efficiencies through its Transend platform. Orders placed through Transend qualify for free freight on local deliveries, with platform specific pricing applied automatically at checkout. The company said the program is intended to streamline the parts ordering process while helping shops manage costs and turnaround times more effectively. The post Transtar Highlights A/C Condenser Replacement appeared first on Counterman Magazine. View the full article

MEYLE North America is expanding its product portfolio with 55 new aftermarket components, increasing coverage to more than 13 million vehicles in operation across the region. The new additions include: 10 NOx sensors 7 auxiliary water pumps 7 ABS wheel speed sensors 6 automatic transmission oil change kits 4 steering boot kits 2 water pumps 2 drive shafts 2 stabilizer links 2 air suspension struts MEYLE has also expanded coverage across key vehicle systems with additional mounting parts, sensors and components including a fuel filter, expansion tank, radiator hose, axial rod, control arm, drive shaft support and sway bar components—giving workshops solutions for a wider range of repairs. The post MEYLE Announces Release of 55 New Parts appeared first on Counterman Magazine. View the full article

MEYLE North America is expanding its product portfolio with 55 new aftermarket components, increasing coverage to more than 13 million vehicles in operation across the region. The new additions include: 10 NOx sensors 7 auxiliary water pumps 7 ABS wheel speed sensors 6 automatic transmission oil change kits 4 steering boot kits 2 water pumps 2 drive shafts 2 stabilizer links 2 air suspension struts MEYLE has also expanded coverage across key vehicle systems with additional mounting parts, sensors and components including a fuel filter, expansion tank, radiator hose, axial rod, control arm, drive shaft support and sway bar components—giving workshops solutions for a wider range of repairs. The post MEYLE Announces Release of 55 New Parts appeared first on Counterman Magazine. View the full article

Automotive Parts Associates (APA) welcomed DEPSI Auto, doing business as Budget Auto Parts, as a new member of TruStar. Purchased in December 2023, DEPSI Auto is a family-owned and operated business serving the Chicago area with two locations dedicated to providing quality automotive parts to local customers. Although new to the automotive aftermarket, owner Guru Dua is eager to jump in and begin building relationships throughout the industry, APA said. “I’m looking forward to seeing what the aftermarket is all about and fostering connections with other shareholders and members while strengthening relationships with suppliers,” said Dua. “APA/TruStar was recommended to us, and I knew it was the right choice when they responded quickly and took the time to answer all my questions.” “We’re pleased to welcome DEPSI to the TruStar network,” said Steve Tucker, president of APA. “It’s always exciting to see new entrepreneurs enter the aftermarket, and we look forward to supporting their growth through TruStar’s collaborative network and enhanced buying power.” The addition of DEPSI Auto further strengthens TruStar’s growing network of independent distributors across the country. By joining TruStar, DEPSI gains access to exclusive supplier programs, marketing resources, and group support designed to help independent distributors compete and grow in today’s automotive aftermarket. The post APA Welcomes DEPSI Auto as New TruStar Member appeared first on Counterman Magazine. View the full article

In addition to celebrating this year’s NAPA Supplier Award Winners at the 2026 Partnership Event last week, the celebration also included a special surprise donation of $500K to TechForce Foundation. “This marks a meaningful milestone in our commitment to strengthening the workforce and addressing the technician shortage,” says Danny Huffaker, SVP Product & Marketing. “NAPA is proud to support the next generation of technicians and invest in the future of our industry through our partnership with the TechForce Foundation.” The longstanding partnership between NAPA and TechForce Foundation includes numerous scholarships, workforce development campaigns and a shared mission to grow the next generation of automotive technicians. Scholarships include: The ongoing NAPA Network Scholarship The Carlyle MAX Impact Scholarship, which included a toolbox for recipients NAPA, WD-4. Brand, and TechForce Scholarship NAPA Techs for Success Scholarship “It was such an incredible surprise that NAPA presented TechForce Foundation with this additional contribution! It’s one thing to say you support the skilled trades, it’s another to put your money where your mouth is and make a huge impact on the lives of future techs and the industry,” says Jennifer Maher, CEO of TechForce Foundation. “This significant investment will enable TechForce to bolster its work helping students to pursue the technical career, from accessing schools, scholarships, wraparound services, apprenticeships and jobs. It truly shows their commitment and leadership to championing the skilled technician workforce.” The post NAPA Surprises TechForce with $500K Contribution appeared first on Counterman Magazine. View the full article

In addition to celebrating this year’s NAPA Supplier Award Winners at the 2026 Partnership Event last week, the celebration also included a special surprise donation of $500K to TechForce Foundation. “This marks a meaningful milestone in our commitment to strengthening the workforce and addressing the technician shortage,” says Danny Huffaker, SVP Product & Marketing. “NAPA is proud to support the next generation of technicians and invest in the future of our industry through our partnership with the TechForce Foundation.” The longstanding partnership between NAPA and TechForce Foundation includes numerous scholarships, workforce development campaigns and a shared mission to grow the next generation of automotive technicians. Scholarships include: The ongoing NAPA Network Scholarship The Carlyle MAX Impact Scholarship, which included a toolbox for recipients NAPA, WD-4. Brand, and TechForce Scholarship NAPA Techs for Success Scholarship “It was such an incredible surprise that NAPA presented TechForce Foundation with this additional contribution! It’s one thing to say you support the skilled trades, it’s another to put your money where your mouth is and make a huge impact on the lives of future techs and the industry,” says Jennifer Maher, CEO of TechForce Foundation. “This significant investment will enable TechForce to bolster its work helping students to pursue the technical career, from accessing schools, scholarships, wraparound services, apprenticeships and jobs. It truly shows their commitment and leadership to championing the skilled technician workforce.” The post NAPA Surprises TechForce with $500K Contribution appeared first on Counterman Magazine. View the full article

Advance Auto Parts announced it is rolling out a new approach to inventory verification. The move aims to improve efficiency and expand margins, according to Northcoast Research. The company is implementing handheld technology from Zebra Technologies. The system allows distribution centers to verify inventory before shipment. Store teams previously scanned all incoming inventory. This process required about two trucks per week and eight labor hours per store. With the new system, employees confirm deliveries without scanning each item. Northcoast Research estimates savings of eight labor hours per store weekly. This equals about $26 million in annual labor savings. The firm views the change as a key driver of SG&A reduction and margin expansion. Employee feedback and operational considerations Employee feedback on the new process has been mixed. Some employees raised concerns about shipment accuracy from distribution centers. They noted that missing parts could create delays at the counter. These issues could offset time savings and impact customer experience. Other employees reported minimal issues under the new system. They cited regular cycle counts as maintaining inventory accuracy. Northcoast Research views the pushback as a temporary response to workflow changes. The firm expects process improvements and technology to reduce these risks. Broader transformation strategy and outlook The inventory initiative supports a broader transformation at Advance Auto Parts. Leadership outlined several actions taken over the past two and a half years before executing its core strategy. These include the sale of Worldpac and distribution center consolidation. The company also reduced headquarters headcount and invested in frontline employees. Management continues to execute a three-pillar strategy. The strategy focuses on merchandising, supply chain optimization and store footprint improvements. Initiatives include AI-driven assortment planning and improved distribution productivity. Northcoast Research expects benefits to build over time. The firm projects about $8 million in SG&A improvement by 2027. It also expects about $15 million in net savings by 2028. Information in this article has been provided by Aaron Reed, a research analyst at Northcoast Research. He can be contacted via email at [email protected] The post Advance Auto Parts Updates Inventory Verification Process appeared first on Counterman Magazine. View the full article

TERREPOWER, formerly BBB Industries, announced a significant expansion of its North American Electric Power Steering (EPS) program. The company’s EPS product technology is designed to simplify repairs for technicians nationwide. The expanded EPS offering introduces 60 new applications covering model years 2013 to 2025. Total coverage is more than 257 SKUs for 60 million vehicles in operation (VIO), with 76 more SKUs covering 21 million VIO scheduled for a July launch. The company said the EPS advancement also strengthens TERREPOWER’s position in sustainably manufactured steering components and underscores its commitment to providing OE-level steering solutions. “This innovation is a game changer for repair environments,” said Tim Connolly, senior director of product management for undercar and NSP at TERREPOWER. “We’re removing a major barrier to EPS service, while providing a high-quality, sustainable alternative to OE replacement at a more affordable cost.” TERREPOWER’s EPS Solutions As EPS becomes the dominant steering technology across modern vehicles, demand for reliable aftermarket solutions continues to accelerate. TERREPOWER’s expanded offering is available nationwide and supported through partnerships. In terms of benefits, the company’s EPS offering provides: Availability: More than 257 EPS SKUs available for same-day pickup or delivery Coverage: Fits 60+ million vehicles on the road today Value: OE-level performance at a fraction of dealership cost Warranty and support: Backed by a warranty and nationwide support “EPS is here to stay, and the industry is shifting quickly,” said Andrew Wilson, product manager, EPS, at TERREPOWER. “More than 50 percent of vehicles today are EPS-equipped, and by 2028, roughly 25 percent of steering repairs are expected to involve EPS systems. TERREPOWER is ensuring the aftermarket is ready.” The post TERREPOWER Expands North American EPS Program appeared first on Counterman Magazine. View the full article

TERREPOWER, formerly BBB Industries, announced a significant expansion of its North American Electric Power Steering (EPS) program. The company’s EPS product technology is designed to simplify repairs for technicians nationwide. The expanded EPS offering introduces 60 new applications covering model years 2013 to 2025. Total coverage is more than 257 SKUs for 60 million vehicles in operation (VIO), with 76 more SKUs covering 21 million VIO scheduled for a July launch. The company said the EPS advancement also strengthens TERREPOWER’s position in sustainably manufactured steering components and underscores its commitment to providing OE-level steering solutions. “This innovation is a game changer for repair environments,” said Tim Connolly, senior director of product management for undercar and NSP at TERREPOWER. “We’re removing a major barrier to EPS service, while providing a high-quality, sustainable alternative to OE replacement at a more affordable cost.” TERREPOWER’s EPS Solutions As EPS becomes the dominant steering technology across modern vehicles, demand for reliable aftermarket solutions continues to accelerate. TERREPOWER’s expanded offering is available nationwide and supported through partnerships. In terms of benefits, the company’s EPS offering provides: Availability: More than 257 EPS SKUs available for same-day pickup or delivery Coverage: Fits 60+ million vehicles on the road today Value: OE-level performance at a fraction of dealership cost Warranty and support: Backed by a warranty and nationwide support “EPS is here to stay, and the industry is shifting quickly,” said Andrew Wilson, product manager, EPS, at TERREPOWER. “More than 50 percent of vehicles today are EPS-equipped, and by 2028, roughly 25 percent of steering repairs are expected to involve EPS systems. TERREPOWER is ensuring the aftermarket is ready.” The post TERREPOWER Expands North American EPS Program appeared first on Counterman Magazine. View the full article

Valvoline Global Operations has announced the release of the first OEM-approved tri-fuel engine oil, engineered to extend oil drain intervals by up to 25,000 miles. At TMC, the oil marketer introduced the Valvoline Premium Blue One Solution Gen 2 heavy-duty engine oil. Cummins Inc. now approves this product to deliver drain intervals of up to 100,000 miles. This extended oil drain interval can lead to increased uptime, fewer service events, and a lower total cost of ownership. John Walters, Valvoline global’s vice president of Heavy Duty, stated, “Long-haul eighteen-wheelers on the highways need to minimize equipment downtime. By delivering up to a 25,000-mile oil drain interval extension, minimizing downtime is what Valvoline Premium Blue One Solution Gen 2 is engineered to do.” Valvoline Global’s collaboration with Cummins spans over 30 years, during which they have developed advanced lubrication products, including Valvoline Premium Blue One Solution Gen 2. This engine oil achieves the first OEM-approved 100,000-mile oil drain intervals and is engineered for diesel, natural gas and gasoline engines. The new oil aims to reduce maintenance overhead costs for operators by extending intervals between scheduled services. Fewer service events mean lower labor costs and reduced waste oil disposal fees. Additionally, it works across engine types, eliminating the need to stock multiple oils and decreasing inventory costs. The post Valvoline Launches OEM-Approved Tri-Fuel Engine Oil appeared first on Counterman Magazine. View the full article

NEXUS Automotive International announced the appointment of Palle Willumsen as senior vice president of business development, effective March 16, 2026. Willumsen will lead business development efforts to support NEXUS’ market position and strengthen partnerships with major industry stakeholders. He will be responsible for executing NEXUS’ strategic objectives and ensuring continued growth. Industry experience Willumsen has more than 25 years of experience in the automotive aftermarket, holding senior positions across sales, marketing and general management. He began his career as a sales manager and later advanced to senior leadership roles including vice president of sales and marketing and general manager. His extensive experience reflects his knowledge of the automotive sector and leadership capabilities. His commercial and strategic track record supports his new role at NEXUS Automotive International. Executive comments “We’re thrilled to welcome Palle to lead our business development. His deep understanding of NEXUS and his extensive experience will reinforce our status as a global leader and will further align NEXUS with the expectations of our suppliers,” said Gaël Escribe, CEO of NEXUS. “Palle’s remarkable career within the industry will play a key role in shaping the future of the NEXUS group.” “I am very excited to join NEXUS Automotive International and to work with such a dynamic and forward-thinking community,” said Willumsen. “Having spent many years in the automotive aftermarket, I truly value the power of strong partnerships and collaboration. I look forward to working closely with the NEXUS team, members and suppliers to drive growth and create new opportunities.” The post NEXUS Appoints Willumsen Senior VP of Business Development appeared first on Counterman Magazine. View the full article

GSP North America announced the expansion of its Complete Undercar Solution with the latest release of new wheel hub assembly coverage. “Our newest part numbers strengthen support for today’s vehicles while maintaining the Quality Driven Performance that installers and distribution partners rely on,” GSP said. The release includes expanded coverage across Wheel Hub Assemblies (53 new numbers in stock), Knuckle Hub Assemblies (4 new numbers in stock) and GSP’s heavy-duty XD Wheel Hub line (9 new numbers in stock). The post GSP Releases New Wheel Hub Bearings appeared first on Counterman Magazine. View the full article

NAPA honored the suppliers shaping the future of the automotive aftermarket at its 15th annual 2026 Partnership Event, Thursday, March 12, in Atlanta. This gathering has long served as a milestone moment that brings together the industry’s most valued partners to celebrate shared achievements, align on strategy, and deepen the relationships that drive the business forward. “Our Supplier Partnership Event isn’t just a celebration, it’s a reflection of what we believe at NAPA: that the most successful businesses are built on a foundation of trust and collaboration,” said Danny Huffaker, senior vice president product & marketing. “Bringing our partners together each year is how we align on our plan to win and strengthen our relationships. We’re grateful to our partners for their continued investment in NAPA and for their shared commitment to innovation that is defining the future of our industry.” Among the evening’s honors, the Spirit of NAPA Award carries a particularly rich legacy. Established more than 30 years ago, it recognizes an individual who truly embodies NAPA’s values, work ethic, and commitment to deep, lasting partnership. The full list of this year’s winners is below: Spirit of NAPA Award, Premium Guard Inc. (PGI) Spirit of NAPA Award Recipient – Premium Guard Inc. (PGI) Premium Guard Inc. (PGI) is honored with the Spirit of NAPA Award for demonstrating exceptional overall performance, deep partnership, and a sustained commitment to NAPA’s success. Through industry-leading service levels, strategic investment in dedicated NAPA sales support, and strong collaboration on new product launches and market expansion, PGI has consistently aligned its efforts with NAPA’s goals. Following one of the most significant product transitions in NAPA’s history, PGI stepped up in a meaningful way, working cross-functionally with our teams to support training, sales enablement, and market adoption. Their partnership has helped expand product coverage, drive market share growth, and ensure NAPA remains well positioned to serve customers across our network. Through performance, collaboration, and shared commitment, PGI truly embodies the Spirit of NAPA. Partnership Award, Chris Pruitt Partnership Award Recipient – Chris Pruitt Chris Pruitt is recognized for decades of leadership. Over a remarkable 31-year career at East Penn Manufacturing, Chris helped guide the company through significant growth while strengthening its relationship with NAPA at every level. Under his leadership, East Penn consistently supported key NAPA initiatives that drove market share growth through innovative and collaborative programs. Chris also demonstrated a deep commitment to giving back, proudly supporting the Intrepid Fallen Heroes Fund through fundraising efforts that honored those who have sacrificed for our country. Known for his accessibility and collaborative spirit, from the store level to the executive team, Chris fostered a culture of open communication and true partnership. Now serving as Chairman of the Board, he leaves behind a legacy defined by trust, integrity, and a long-standing relationship between East Penn and NAPA built to endure for years to come. Service Award, Valvoline Service Award Recipient – Valvoline Valvoline is recognized for delivering exceptional service performance to the NAPA network, maintaining industry-leading fill rates and dependable on-time delivery. Their reliability and responsiveness ensure NAPA customers consistently receive the products they need when they need them. Catalog Award, CRC Catalog Award Recipient – CRC CRC is recognized for excellence in catalog content and data quality, demonstrating exceptional completeness, correctness, and reliability in product information. Their commitment to maintaining high standards ensures NAPA teams and customers have the accurate information they need to confidently identify the right products. Quality Award, Old World Industries (OWI) Quality Award Recipient – Old World Industries (OWI) Old World Industries (OWI) is recognized for its outstanding commitment to product quality and transparency, working closely with NAPA to provide comprehensive testing data and detailed quality documentation. Their proactive collaboration and dedication to continuous improvement help ensure the reliability and performance that NAPA customers expect. Innovation Award, Milwaukee Innovation Award Recipient – Milwaukee Milwaukee is recognized for driving innovation and growth within the NAPA network through the launch of more than 600 new SKUs in 2025 and the creation of exclusive trade in promotions that generated significant incremental sales. Their continued investment in new product development and sales enablement demonstrates a strong commitment to innovation and partnership with NAPA. Indirect Supplier Award, The Variable Agency Indirect Supplier Award Recipient – The Variable Agency The Variable Agency is recognized for its exceptional partnership and creative leadership in the brand transformation of Carlyle Tools. Through strategy, distinctive visual identity, and powerful storytelling, TVA helped reimagine Carlyle as a modern professional tool brand designed to resonate with the next generation of technicians. Marketing Award, Dorman Marketing Award Recipient – Dorman Dorman is recognized for outstanding collaboration with the NAPA marketing teams, investing in innovative campaigns and strong social media engagement that increased visibility and traffic at NAPA for the Dorman brand. Their commitment to creative marketing initiatives continues to expand awareness of Dorman products among technicians and customers across the industry. Sales Award, Dorman Sales Award Recipient – Dorman Dorman is honored for delivering exceptional sales growth with NAPA, generating significant incremental revenue through strong product innovation, inventory support, and close collaboration with NAPA teams to capture new opportunities and serve customers more effectively. Market Disruptor Award, Carlyle Tools Suppliers (ISS, Great Neck, Clore, Homak, FNA) Market Disruptor Award Recipient – Carlyle Tools Suppliers ISS, Great Neck, Clore, Homak, and FNA are recognized for their partnership with NAPA in relaunching the Carlyle Tools brand—bringing together product expertise, supply chain strength, and collaboration to create a differentiated professional tool offering that is reshaping expectations in the market. The post NAPA Honored Supplier Award Winners at Partnership Event appeared first on Counterman Magazine. View the full article

Valvoline Global Operations announced that Valvoline Restore & Protect is the first motor oil proven to unstick stuck piston rings, reversing one of the leading causes of engine failure.* The formulation aims to remove piston ring deposits that can reduce power, increase oil consumption and lead to engine damage. Piston Ring Deposits and Engine Damage In an era where drivers are holding onto their vehicles longer than ever, engine longevity is essential. But as miles add up, extreme heat can bake stubborn deposits onto piston rings, eventually locking these crucial components in place. These deposits can rob vehicles of power, burning extra oil and slowly destroying the engine from the inside out. Valvoline Restore & Protect is the first motor oil to reverse this process using its formula to remove up to 100% of piston ring deposits. “Stuck piston rings have long been considered a point of no return for an engine – a problem you could only fix by physically tearing the engine apart,” said Dr. Michael Warholic, senior global technology director at Valvoline Global. “By engineering a formula that actively reverses this damage, Restore & Protect is truly the first engine oil to help return piston ring function.” Testing and Validation at Ashland, KY, Propulsion Lab Since Valvoline’s introduction of Restore & Protect in 2024, it claimed the title of the first motor oil proven to remove up to 100% of piston deposits with continuous use. Since then, Valvoline Global’s engineers and scientists have subjected engines to hundreds of thousands of miles of laboratory testing to gain additional understanding of the long-term benefits of Restore & Protect. The validation, which includes extensive testing at Valvoline Global’s Ashland, KY, Propulsion Lab, and real-world engine teardowns, proves the technology behind the formulation that makes this level of performance possible. 2025 Product of the Year (USA) Recognition Restore & Protect was named a 2025 Product of the Year (USA) winner** as the most innovative product in the Car Care category. It earned this recognition through a national study of more than 40,000 American shoppers who participate in the consumer-voted awards program celebrating product innovation. * With continuous use after 2 or more oil changes when used as directed. ** As surveyed by Kantar, a global leader in consumer research. The post Valvoline Global Validates Restore & Protect Motor Oil appeared first on Counterman Magazine. View the full article

Thirty years ago, I was full of questions. As a rookie counterman, I was also pretty short on answers. I hadn’t “been there, done that” and I didn’t even know about the T-shirt. I was strictly an order-taker, fumbling my way through a catalog of unfamiliar parts and asking a lot of questions. I asked coworkers what parts were called, I asked customers whatever the computer prompted me to, and I even asked myself (several times) if this was the right job for me. Turns out it was, and I just needed to learn to ask the right questions. Customers come to us every day for answers, but the search often requires us to ask the right questions before we arrive at the answer to theirs. One of the most difficult types of questions from both sides of the counter involves diagnostics. Ideally, when a customer presents their request, their diagnosis is already complete and accurate. More often, we are also asked to interpret a symptom, translate a printout from a code reader, or offer a solution to a problem we haven’t experienced alongside the customer. Professional technicians have a distinct advantage over parts specialists in the sense that they get to “experience” a repair from beginning to end, rather than being brought in midway through the process. From taking a test drive to performing pinpoint electrical testing or disassembling a component or assembly, technicians are literally “hands-on” throughout the repair process. On the other hand, we are frequently asked to give assistance without seeing, hearing or touching the vehicle in question. In Australia and Asia, our job title is often advertised as “parts interpreter,” which is a pretty accurate description of what we do daily. We translate a foreign language for people who might not otherwise understand the information in front of their eyes. In order to perform our function as interpreters, we must be able to mentally perform a “virtual repair,” confirming that the correct diagnostic procedures have been carried out, that we are providing all of the necessary components and supplies to repair the vehicle, and then analyze the results to determine if our interpretation has been successful. More than just cataloging and identifying parts or selecting boxes from a shelf, the best parts specialists have the knowledge of how these parts coexist within the systems that they are a part of. An understanding of the methods used to test and troubleshoot components is critical when determining what your customer has done (or not done) to arrive at their “diagnosis,” and to help guide them through the appropriate steps to correct any further issues they may have. In those cases when we do have the luxury of seeing the problem firsthand, using visual and audio clues along with our own knowledge of how the affected parts tend to fail gives us yet another opportunity to recommend the most appropriate solution for our customer. On those occasions when the diagnosis doesn’t match the parts request, this approach also helps us to prevent comebacks and “alleged defective” returns. It’s often said that “there’s no such thing as a stupid question.” Looking back on my career behind the counter, I’m still not entirely convinced that’s true, but now I know that some questions are more important than others. Here’s hoping it doesn’t take you 30 years to figure out which ones those are, and that you aren’t afraid to keep asking until you do! The post Dynamic Diagnostics appeared first on Counterman Magazine. View the full article

DENSO Products and Services Americas Inc. announced the expansion of its First Time Fit product lines of cabin air filters, tire pressure monitoring system (TPMS) sensors and light-duty A/C compressors. The new part numbers cover millions of cars, SUVs and pickup trucks on the road today, the company said. Cabin Air Filters DENSO’s launch of 15 new part numbers expands its coverage of high-quality air cabin filters to 33 million more vehicles in operation. They include replacement parts for multiple GM makes and models (Chevrolet, GMC, Buick, Cadillac), Ford, Toyota, Subaru, Kia, Hyundai, Jeep, BMW, Audi, Volkswagen and Tesla. DENSO’s cabin air filters contain a super-fine filtration system that traps contaminants such as pollen and particulates down to 0.001 microns and reduces air noise for a healthier, more comfortable ride. Light-Duty A/C Compressors DENSO has issued three new part numbers of light-duty A/C compressors to cover 1.5 million more vehicles in operation. The additional replacement parts cover specific Cadillac, Chrysler, Dodge and Ram models. TPMS Sensors DENSO’s 12 new part numbers expand its TPMS sensor coverage to an additional 14 million vehicles in operation with Nissan and Toyota vehicles, including luxury models from Infiniti and Lexus brands. The post DENSO Expands Filter, Sensor and A/C Compressor Lines appeared first on Counterman Magazine. View the full article

DENSO Products and Services Americas Inc. announced the expansion of its First Time Fit product lines of cabin air filters, tire pressure monitoring system (TPMS) sensors and light-duty A/C compressors. The new part numbers cover millions of cars, SUVs and pickup trucks on the road today, the company said. Cabin Air Filters DENSO’s launch of 15 new part numbers expands its coverage of high-quality air cabin filters to 33 million more vehicles in operation. They include replacement parts for multiple GM makes and models (Chevrolet, GMC, Buick, Cadillac), Ford, Toyota, Subaru, Kia, Hyundai, Jeep, BMW, Audi, Volkswagen and Tesla. DENSO’s cabin air filters contain a super-fine filtration system that traps contaminants such as pollen and particulates down to 0.001 microns and reduces air noise for a healthier, more comfortable ride. Light-Duty A/C Compressors DENSO has issued three new part numbers of light-duty A/C compressors to cover 1.5 million more vehicles in operation. The additional replacement parts cover specific Cadillac, Chrysler, Dodge and Ram models. TPMS Sensors DENSO’s 12 new part numbers expand its TPMS sensor coverage to an additional 14 million vehicles in operation with Nissan and Toyota vehicles, including luxury models from Infiniti and Lexus brands. The post DENSO Expands Filter, Sensor and A/C Compressor Lines appeared first on Counterman Magazine. View the full article

NexaMotion Group‘s digital commerce platform Transend Auto Tech announced a new promotion designed to reward repair shops that leverage online ordering for their automotive parts needs. For a limited time, qualifying customers who place orders through Transend will receive 5% off all orders plus free local delivery, providing repair facilities with immediate cost savings while streamlining their parts procurement process. The initiative reflects NexaMotion Group’s continued investment in digital solutions that help independent repair shops operate more efficiently while gaining faster access to the parts they need. “Transend is designed to make ordering parts faster, easier, and more transparent for repair professionals,” said Kevin Rozsa, EVP, Transtar & M&A at NexaMotion Group. “By placing orders through Transend, shops can instantly access our extensive inventory network, see real-time availability and pricing, and now take advantage of additional savings through this promotion. It’s another step in helping our customers run more efficient and profitable businesses.” Unlike traditional phone ordering, Transend allows repair professionals to: Instantly locate parts across NexaMotion Group’s extensive distribution network View real-time availability and pricing Order at any time without waiting on hold Improve shop productivity and technician efficiency By shifting ordering to digital channels, repair shops gain both speed and cost advantages, while NexaMotion Group continues advancing its mission of simplifying complex vehicle repair to keep the world moving. The promotion is available to qualifying customers and applies to orders placed through the Transend platform. *For qualifying customers only. Other restrictions may apply. The post Transend Accelerates Digital Ordering for Automotive Repair Shops appeared first on Counterman Magazine. View the full article

Returns are an inevitable part of our everyday business. From miscommunications and misapplications to damaged or defective products, sometimes we must take items back. Like many other aspects of our daily routines, establishing and following processes for returns makes this part of our duties go much more smoothly. Anything that leaves or enters our stores must be accounted for. To maintain the accuracy and integrity of our inventories, each part or product should be traceable from its acquisition right through to its disposal. When it comes to receiving and sales, these transactions are very straightforward. A packing list reflects the contents of a shipment, ideally notating any backorders or other shortages as compared to the order it fulfills. Proper receiving practices involve verification of the order’s content before entering these items into inventory, accounting for any discrepancies, and then distributing the components to their proper stocking locations (or, in the case of special-ordered items, preparing them for immediate sale and delivery). For sales, the product is simply billed and handed across the counter, accompanied by a receipt that accounts for the transaction. When items are returned, however, additional processing is required, and the steps involved (as well as their timing) become critical to maintaining the accuracy of our inventory count as well as our financial ledgers. New returns, cores, and defective returns all require a different set of processes to ensure that these transactions are effectively handled and properly recorded. New returns to stock are the simplest, with an associate verifying the content and condition of the returned items before accepting them back into inventory through a return transaction. At this point, the returned items must be divided into stock and non-stock categories, with stocking items returned to their assigned shelf location for later resale. Special orders and other non-stocking items should be staged in a specified holding area for further processing before being returned to the DC or vendor in a timely manner. Cores and defects are not as easily accounted for, as they do not re-enter the inventory as a resalable item. They do have value, and are an asset that still requires traceability while they are held for further processing and return. These types of returns can also be a common source of inventory discrepancies if best practices are not followed at the counter and in the back room. When accepting a core return, the associate should perform the same “content and condition” checks as with a new return, then clearly mark the return as a core before crediting the customer for the core value. A “core return” acknowledges the receipt of a “dirty” core without affecting the on-hand count for that SKU in the physical inventory. Ideally, this transaction initiates the addition of the dirty core to a list of other cores destined for return to the DC or vendor. If this is not an automatic function of your store’s recordkeeping software, it must be entered manually to maintain a record of items for eventual return. Having a set schedule for these return shipments (weekly or monthly) helps ensure that deposits paid are recovered on a continuing basis, rather than tying up capital by sitting forgotten in a dusty corner. Marking core returns as such prevents them from being mistakenly re-shelved with new product, which not only affects inventory count, but can lead to inadvertently handing out a core to an unsuspecting customer. Like cores, defective returns must be processed and stored separately from new returns, to prevent them from re-entering the active inventory. Defects may also be subject to specific warranty policies requiring documentation such as purchase information, VIN and mileage, or other terms and conditions. Keeping any associated documentation with the defective product helps pinpoint the circumstances of the claim, identify the individual transaction, and helps the manufacturer to identify quality issues with their products. Keeping accurate records of non-compliant or declined warranty returns can also help to identify customers who habitually misdiagnose failures or otherwise “use” your return policies to “try on” parts at your expense. For many of us, commercial accounts represent a large percentage of our returns, and are also the most difficult to manage. Returned periodically in mixed batches, these items are often left “in limbo” longer than individual returns passed over the counter. Usually written up and returned by a salesperson or delivery driver, they may be temporarily stored in a separate return area until they can be verified, sorted, and reshelved as necessary. If these returns cannot be credited immediately, they should not re-enter the physical inventory. Coordinating a part’s re-entry into the computer inventory with its physical return to the shelf prevents other associates from reporting shortages (or overages) for a part hiding in plain sight. Following a defined process for handling, storing, and sending back various types of returns ensures that the front counter operates smoothly, the sales floor and stockroom inventory is maintained efficiently, and that the back room doesn’t become a catch-all filled with forgotten products. The specific processes may vary, depending on the nature of your business and your customer mix, but handling all types of returns by the book will help ensure your staff is all on the same page! The post Processing and Handling: Warranty and Other Returns appeared first on Counterman Magazine. View the full article

Returns are an inevitable part of our everyday business. From miscommunications and misapplications to damaged or defective products, sometimes we must take items back. Like many other aspects of our daily routines, establishing and following processes for returns makes this part of our duties go much more smoothly. Anything that leaves or enters our stores must be accounted for. To maintain the accuracy and integrity of our inventories, each part or product should be traceable from its acquisition right through to its disposal. When it comes to receiving and sales, these transactions are very straightforward. A packing list reflects the contents of a shipment, ideally notating any backorders or other shortages as compared to the order it fulfills. Proper receiving practices involve verification of the order’s content before entering these items into inventory, accounting for any discrepancies, and then distributing the components to their proper stocking locations (or, in the case of special-ordered items, preparing them for immediate sale and delivery). For sales, the product is simply billed and handed across the counter, accompanied by a receipt that accounts for the transaction. When items are returned, however, additional processing is required, and the steps involved (as well as their timing) become critical to maintaining the accuracy of our inventory count as well as our financial ledgers. New returns, cores, and defective returns all require a different set of processes to ensure that these transactions are effectively handled and properly recorded. New returns to stock are the simplest, with an associate verifying the content and condition of the returned items before accepting them back into inventory through a return transaction. At this point, the returned items must be divided into stock and non-stock categories, with stocking items returned to their assigned shelf location for later resale. Special orders and other non-stocking items should be staged in a specified holding area for further processing before being returned to the DC or vendor in a timely manner. Cores and defects are not as easily accounted for, as they do not re-enter the inventory as a resalable item. They do have value, and are an asset that still requires traceability while they are held for further processing and return. These types of returns can also be a common source of inventory discrepancies if best practices are not followed at the counter and in the back room. When accepting a core return, the associate should perform the same “content and condition” checks as with a new return, then clearly mark the return as a core before crediting the customer for the core value. A “core return” acknowledges the receipt of a “dirty” core without affecting the on-hand count for that SKU in the physical inventory. Ideally, this transaction initiates the addition of the dirty core to a list of other cores destined for return to the DC or vendor. If this is not an automatic function of your store’s recordkeeping software, it must be entered manually to maintain a record of items for eventual return. Having a set schedule for these return shipments (weekly or monthly) helps ensure that deposits paid are recovered on a continuing basis, rather than tying up capital by sitting forgotten in a dusty corner. Marking core returns as such prevents them from being mistakenly re-shelved with new product, which not only affects inventory count, but can lead to inadvertently handing out a core to an unsuspecting customer. Like cores, defective returns must be processed and stored separately from new returns, to prevent them from re-entering the active inventory. Defects may also be subject to specific warranty policies requiring documentation such as purchase information, VIN and mileage, or other terms and conditions. Keeping any associated documentation with the defective product helps pinpoint the circumstances of the claim, identify the individual transaction, and helps the manufacturer to identify quality issues with their products. Keeping accurate records of non-compliant or declined warranty returns can also help to identify customers who habitually misdiagnose failures or otherwise “use” your return policies to “try on” parts at your expense. For many of us, commercial accounts represent a large percentage of our returns, and are also the most difficult to manage. Returned periodically in mixed batches, these items are often left “in limbo” longer than individual returns passed over the counter. Usually written up and returned by a salesperson or delivery driver, they may be temporarily stored in a separate return area until they can be verified, sorted, and reshelved as necessary. If these returns cannot be credited immediately, they should not re-enter the physical inventory. Coordinating a part’s re-entry into the computer inventory with its physical return to the shelf prevents other associates from reporting shortages (or overages) for a part hiding in plain sight. Following a defined process for handling, storing, and sending back various types of returns ensures that the front counter operates smoothly, the sales floor and stockroom inventory is maintained efficiently, and that the back room doesn’t become a catch-all filled with forgotten products. The specific processes may vary, depending on the nature of your business and your customer mix, but handling all types of returns by the book will help ensure your staff is all on the same page! The post Processing and Handling: Warranty and Other Returns appeared first on Counterman Magazine. View the full article

Rislone announced it received the AutoZone Mexico WITTDTJR award at the retailer’s recent Mexico Summit. The award recognizes Rislone’s strong customer commitment and dedication to AutoZone’s success, the company said. The WITTDTJR (“What It Takes to Do the Job Right”) award is presented annually to a select group of vendors who prioritize improving the customer journey when purchasing a product through AutoZone. “We are incredibly proud to win AutoZone’s WITTDTJR Award,” said Doug Salazar, Rislone vice president of sales. “Our team works every day to ensure our partners have the right products in the right place at the right time. Achieving a 100 percent fill rate while supporting category growth and executing high-impact promotions is a true team effort, and this award validates the dedication our organization brings to serving AutoZone and its customers.” The post Rislone Wins AutoZone Mexico ‘WITTDTJR’ Award appeared first on Counterman Magazine. View the full article

Advance Auto Parts Inc. announced it has appointed Cynthia Jamison as an independent director to its board of directors. “Cynthia brings a wealth of Board and executive leadership experience within the retail and consumer products sectors, making her an invaluable addition to the Advance Board,” said Gene Lee, chair of the board. “On behalf of the entire board of directors, I am pleased to welcome her, and we look forward to her contributions.” “The Advance team is committed to implementing initiatives grounded in retail fundamentals to enhance both operational and financial performance,” said Shane O’Kelly, president, and chief executive officer. “Cynthia’s deep understanding of retail operations, coupled with her expertise in leadership development and governance, will play a key role in driving long-term value for our shareholders.” “Advance operates in a healthy and growing industry, with the team consistently making strides in establishing a strong foundation for sustainable growth,” said Jamison. “I look forward to working with the board to support the team’s efforts in driving further progress on the strategic plan.” Executive and CFO experience Jamison most recently served as chief financial officer (CFO) of AquaSpy Inc. from 2010 through 2013. Prior to AquaSpy, she was a partner with Tatum LLC from 1999 to 2009, where she served as CFO or COO of several public and private entities across multiple industries. She also led the CFO practice at Tatum for four years, with responsibility for more than 300 CFO partners. Prior to joining Tatum, she held various C-suite and executive positions at Chart House Enterprises, Allied Domecq Retailing USA, Kraft General Foods and Arthur Andersen. Other Boards on which Jamison has served Jamison has served on the board of directors of Darden Restaurants Inc. since 2014 and was appointed as the chair of the board in 2023. She also serves on the board of directors, including as chair of the audit committee of International Flavors & Fragrances Inc., and is a trustee on the board of Save the Children. She has previously served as chair of the boards of directors of Tractor Supply Company and Big Lots Inc., and as a member of the board of directors of Office Depot Inc., B&G Foods, Cellu Tissue Holdings Inc., and Horizon Organic Holdings Corp. The post Advance Auto Parts Appoints Cynthia Jamison to Board of Directors appeared first on Counterman Magazine. View the full article

Schaeffler announced its LuK TorCon torque converter product line has expanded with the release of the LuK 8L90 TorCon. The company said the 8L90 TorCon is engineered to outperform rebuilt alternatives up to five times longer. Replacement Process and In-House Manufacturing Designed to streamline the replacement process, the LuK 8L90 TorCon eliminates the need for model-specific cores that are typically required in torque converter rebuilding. The 8L90 TorCon is in stock and ready for installation. Schaeffler said it is manufactured to precise standards using all-new components and advanced manufacturing processes and is designed and built in-house from raw material to final assembly. Materials and Testing Featuring LuK friction materials and INA premium thrust bearings, the LuK TorCon is engineered to withstand extreme operating conditions. Its fully furnace-brazed fins improve heat dissipation, reduce wear, and enhance long-term durability. The contamination-free manufacturing process includes 100% pressure and lockup testing, along with precision balancing, according to the company. Applications and VIO The LuK TorCon product line supports a broad range of applications for passenger cars and pickup trucks. Schaeffler said its expertise in manufacturing OE torque converters allows it to capture several applications through a single SKU. The TorCon (TC0020) is compatible with select 2015 to 2022 General Motors trucks, vans and SUVs equipped with 8L90 transmissions. It covers multiple engines and has a current VIO of over 700,000, offering versatility when choosing a new torque converter. Schaeffler plans to release additional SKUs in the coming months. The post Schaeffler Expands Torque Converter Product Line with LuK 8L90 TorCon appeared first on Counterman Magazine. View the full article

Valvoline Inc. announced a partnership with Blue Grass Community Foundation to launch the Valvoline Inc. Happy to Help Fund. The fund will provide financial support for new projects or existing programs that focus on the mental and physical well-being of children and youth. Partnership with Blue Grass Community Foundation The Happy to Help Fund will serve as Valvoline Inc.’s primary way to distribute corporate charitable dollars in its hometown of Lexington, Kentucky. Valvoline Inc. said it recognizes the critical need to support children and youth who face challenges including the impacts of poverty, food insecurity, homelessness, community violence, trauma, and adverse childhood experiences. “We’re pleased to launch the Happy to Help Fund. As a proud Lexington, Ky.-based company, we are committed to supporting our community. We recognize that many young people are facing challenges with their mental health and overall well-being,” said Lori Flees, president and CEO, Valvoline Inc. “This fund is a meaningful step toward investing in Lexington’s future and providing crucial support to local families and organizations.” Happy to Help community impact and charitable giving program The Happy to Help initiative has funded a new family respite lounge within the Pediatric Intensive Care Unit at Golisano Children’s Hospital. It also provided suicide intervention training to 53 clinicians with KVC Behavioral Healthcare, Kentucky and donated $100,000 to Children’s Miracle Network Hospitals to fund mental health grants supporting pediatric patients across the country. “With this grant, we’re looking to empower local organizations that are doing meaningful work to nurture both the mental and physical health of our community’s children and teens,” said Lisa Adkins, president and CEO, Blue Grass Community Foundation. “Valvoline Inc.’s support helps create opportunities for children and youth to thrive, especially those facing the toughest challenges.” Interested applicants can learn more on Blue Grass Community Foundation’s website. The post Valvoline Inc. Launches Happy to Help Fund appeared first on Counterman Magazine. View the full article

Automotive Parts Associates (APA) is tuning up for its 2026 Annual General Meeting (AGM), taking place March 20-23, 2026, at the Renaissance Nashville Hotel in the heart of downtown Nashville, Tennessee. Each year, APA/TruStar’s AGM brings together shareholders, TruStar members and supplier partners for several days of collaboration, strategic planning and relationship building. In true Music City fashion, the 2026 meeting will strike the right chord between business and connection, offering meaningful networking opportunities, key business updates, and forward-looking discussions designed to strengthen partnerships and drive growth across both networks. “The Annual General Meeting is one of the most important events of the year for our organization,” said Steve Tucker, president of Automotive Parts Associates. “It’s an opportunity to align on our vision, share insights, and ensure we’re positioned to support our shareholders and members in an evolving marketplace.” The meeting will kick off with a lively welcome reception, setting the tone for a productive and engaging weekend. The popular Date Night will follow, giving suppliers the opportunity to host a shareholder or member for dinner and build stronger, more personal connections. Industry Insights Attendees will also hear valuable insights from respected industry leaders. Bill Hanvey of the Auto Care Association and Simeon Gutman of Morgan Stanley will provide updates on the current state of the industry. Jason Popillion of Cyphernova will deliver a timely presentation on artificial intelligence and its growing impact on the automotive aftermarket. Complementing these sessions, scheduled one-on-one meetings between shareholders, members and suppliers will allow for focused business discussions and strategic planning. The meeting will conclude with an awards dinner at the hotel, where APA/TruStar will celebrate outstanding achievements across its network. With Nashville as the backdrop, guests can expect an evening of recognition, celebration and just the right amount of Southern charm. From business conversations to Broadway evenings, APA/TruStar’s Annual General Meeting remains a cornerstone event for strengthening the relationships that keep the organization moving forward. The post APA Sets the Stage for Annual General Meeting appeared first on Counterman Magazine. View the full article