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By Counterman
In link hidden, please login to view, we gave leaders from the major distribution groups and trade associations an opportunity to reflect on the most critical issues affecting the automotive aftermarket. For the second year in a row, we let distribution leaders “riff” on these topics in their own words.
Here’s what Sanjay Patel, president of Carquest North America, had to say on the subjects of collaboration and growth opportunities.
Carquest is built around an unrivaled passion for the customer and dedication to serving communities. As a support team, when you look at our role as a trusted advisor and business ally for our store partners, collaboration is of the utmost importance.
We have an incredibly diverse business. Our store partners serve DIYers and professional shops, and many support local farmers with heavy machinery and agricultural needs. With this variety of customers, it’s important that we collaborate, share information and understand what works best for our store partners.
We host quarterly meetings with our independent advisory council, two of them each year in person. This is a diverse group of store partners from across the country serving markets large and small. Through these meetings, we’re able to understand what drives their business and what they need from us to succeed. We’re able to learn from their best practices, and share what we’ve learned from the company side that can be a positive for their business.
Our brand also is committed to creating growth opportunities for members of the Carquest family. One example is our second-annual Women of Carquest event taking place this September, where many of our outstanding female independent owners, managers and team members will connect with each other and our company leaders for sessions on networking, leadership and career growth. Plus, they’re able to build and strengthen relationships among each other, so they can learn new ways to grow their business.
Community involvement has been a shared focus for Carquest and our store partners. Last year, we asked our independent store partners about the causes that resonated with them and their customers. The resounding answer was supporting members of the military, veterans and their families. With that in mind, we aligned with Hire Heroes USA, a nonprofit dedicated to finding meaningful employment and career guidance for military veterans entering the workforce.
We have a tremendous amount of owned assets available for our owners to better entrench their businesses with their customers. More owners are leveraging Carquest Technical Institute and Worldpac Training Institute to hold in-person training events for their customers at Carquest store locations. As EVs, hybrids, ADAS and other emerging technologies become more prominent, these training opportunities help store partners and their customers enhance their rapport and further their knowledge of today’s vehicles.
I believe collaboration is at its purest form when we’re in the field. I recently had the privilege of joining our Carquest field leaders in Nebraska, where we put more than 1,300 miles on a rental car visiting independent owners. Spending time in market and seeing how the magic happens alongside our store partners is motivating. It gets me excited about the present and future of our Carquest brand.
Carquest Auto Parts
Founded: 1974 Headquarters: Raleigh, North Carolina Number of distribution centers: 27 Carquest (U.S.) distribution centers Number of parts stores: 1,315 independently owned Carquest (U.S.) stores Website: link hidden, please login to view link hidden, please login to view The post
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By Rona
If new brake pads make noise at low speeds, it's often because the old brake pads have worn the brake discs. The complete solution is to polish the disc, but if that's not possible, a temporary solution is to polish the brake pads. If there's a sudden noise after driving for a period of time, the foreign objects causing the noise should be removed. If there's a rattling sound regardless of whether you step on the brake, the brake accessories should be properly installed.
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By Counterman
While the future of the expanded Right to Repair law in Massachusetts is uncertain, one thing is clear: People are talking about it.
The Berkshire Eagle on June 24
link hidden, please login to view demanding answers from NHTSA and U.S. Transportation Secretary Pete Buttigieg after NHTSA told 22 OEMs that complying with the new Massachusetts law – which Massachusetts voters overwhelmingly approved in November 2020 – would put them at odds with federal vehicle-safety regulations. In a June 13 letter to the automakers, Kerry Kolodziej, NHTSA’s assistant chief counsel for litigation and enforcement, asserts that open remote access to vehicle telematics could make it easier for cybercriminals – here or abroad – to take control of consumers’ cars, trucks and SUVs and cause mayhem. Citing those cybersecurity risks, Kolodziej maintains that the National Traffic and Motor Vehicle Safety Act preempts the Massachusetts Right to Repair law.
“Vehicle manufacturers appear to recognize that vehicles with the open remote access telematics required by the Data Access Law would contain a safety defect,” Kolodziej asserts in the June 13 letter. “Federal law does not allow a manufacturer to sell vehicles that it knows contain a safety defect.”
The Berkshire Eagle, which endorsed the data-access ballot initiative in 2020, is skeptical of NHTSA’s cybersecurity concerns.
“The letter neither provides any proof that such a cyberattack on a vehicle has ever occurred nor explains why the NHTSA apparently has no actionable safety concerns regarding telematics being distributed to countless dealership garages across the country,”
link hidden, please login to view. The newspaper also questions NHTSA’s rationale and due diligence supporting its assertions in the letter to the OEMS.
“Was there any consideration for other approaches – such as technical guidance to carmakers regarding secure transmission of telematics – instead of simply stonewalling a state law that endured considerable legal review as part of the ballot initiative process?”
link hidden, please login to view. Regarding
link hidden, please login to view to assuage NHTSA’s cybersecurity concerns, the newspaper laments that tweaking the Right to Repair law would require “more clarity on why telematics being sent to an independent mechanic constitutes a ‘safety defect’ while sending them to a dealer-affiliated garage doesn’t.” The newspaper concludes: “We hope Transportation Secretary Buttigieg and the NHTSA have some good answers, because the federal government should have a better reason than credulous alignment with big business to undermine Massachusetts’ voters and laws.”
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