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By Counterman
To be successful in aftermarket parts sales requires a very broad knowledge base. It means having the ability to address customer parts requests for dozens of different vehicle manufacturers spanning more than 75 years of production, including multiple vehicle systems. Much like our inventory mix, our employees’ knowledge needs to be “spread out” to accommodate these varied requests. Sure, we all have our strengths and specialties, but imagine the bottlenecks at the counter if Heather was the only staff member familiar with reading the paper catalogs covering vintage applications, or that Larry couldn’t catalog anything unless it was for a domestic vehicle.
While we would never hire a counterperson with such gaping blind spots concerning vehicle knowledge, when it comes to store operations, these kinds of scenarios happen every day. Cross-training staff eases the burden for everyone in the organization, from the top down. Becoming an “expert” in your own particular role doesn’t need to prevent you from being a versatile member of the team.
link hidden, please login to view For obvious reasons, not every employee will be responsible for making management-level decisions. But when it comes to daily operations, each member of your staff needs to be given not only the tools to succeed, but also the skills and authority to use those tools effectively. We’ve all worked in locations with extended business hours or short-staffing situations, and felt the pinch when a key member of the team was absent. Picking up the slack in these situations has become a harsh reality in today’s business environment, and without cross-training for the remaining employees, everyone on both sides of the counter suffers for it.
Depending on your individual role within the organization, you may have very little exposure to some of the other roles being performed around you, or you may already have experienced each role along the way to your current position. The hierarchy of roles in this industry tends to follow a natural progression, from delivery and stocking associates to counter and sales positions, and eventually to various management roles. Along the way, there is often considerable overlap in skills and responsibilities at each stage.
At any level of the hierarchy, the most destructive employee attitude is the “not my job” attitude. Traditional workforce roles generally fall into either “labor” or “management” categories. Many organizations even reinforce this idea through uniform choices. Unfortunately, this also may create a division among employees, who feel that titles are designed to separate them rather than to complement each other. Even worse than those employees who claim that something is “above their pay grade” are those members of the team who believe that performing a particular task is beneath them. Having a delivery driver who is comfortable with helping with simple customer service tasks is no less important than the keyholding manager who makes a hot-shot delivery to help maintain a commercial customer’s workflow. Cross-training works in both directions!
There may not be an “I” in “team,” but there are two of them in “idiot.” Building a team that can move effortlessly between roles requires all parties to be invested in the overall success of the business, not just their own individual interests. We need to identify those members of our team who are most capable of (and interested in) growth beyond just a narrowly defined job description. We need to encourage them to acquire new skills, and to remind employees who already possess those skills that having others trained in their role is a benefit, not a threat.
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By APF
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link hidden, please login to view What We Do:
Providing aftermarket parts with OEM-quality standards for all off-road machinery brands. Ensuring the highest standard of quality control. Maintaining extensive inventory: 100,000 parts available online, ready to be shipped from our seven warehouses located in the United States, Canada, Germany, and China. Supporting your entire parts procurement process.
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By Toyotarav4
We sell and distribute all Toyota RAV4 parts beginning from the 2012 model till date contact us with your order [email protected]
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By WiperTech008
No, cars haven't always had wipers. Early automobiles lacked many safety features, including wipers, leaving drivers to rely on goggles for protection from rain and debris.
The First Windscreen Wipers
The first wiper was patented in 1903 by Mary Anderson. Her manually operated design allowed drivers to clear the windshield using a lever. In 1917, Charlotte Bridgwood improved on this by introducing an automatic system powered by rollers. Despite their innovations, these early wipers were slow to gain popularity.
Widespread Adoption
By the 1920s, as cars became more common, manufacturers started including wipers as standard equipment. Early systems were vacuum-powered, but in the 1960s, electric wipers became the norm, offering more reliable and efficient performance.
Modern Wipers
Today’s wipers are advanced, featuring variable speeds, intermittent settings, and rain-sensing technology. These improvements ensure clear visibility and safety in all weather conditions.
Wipers have come a long way from their manual beginnings, evolving into essential safety features that every car relies on today.
Share your thoughts below🚗💨
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By Counterman
The
link hidden, please login to view and link hidden, please login to view released the 2025 Joint Channel Market Size and Forecast 2025-2028. This report offers a detailed review of the U.S. aftermarket and forecasts industry growth through 2028. It also analyzes industry trends that are shaping this projected growth. S&P Global Market Intelligence prepared the Joint Channel Market Size and Forecast report.
The forecast model examines the U.S. automotive aftermarket in detail and identifies key influences on industry growth. It provides insights into market trends driving changes in the industry’s size and composition.
The model draws on extensive research and delivers valuable projections for aftermarket stakeholders. These projections help businesses make informed decisions and develop effective strategic plans.
Key Insights from the Automotive Aftermarket Forecast 2025
The
link hidden, please login to view reviews aftermarket performance in 2024 and outlines forecasts for 2025 and beyond. It projects the light-duty aftermarket to reach $435 billion in 2025. The Auto Care Association and MEMA Aftermarket Suppliers expect growth to exceed pre-pandemic rates and continue through 2028. They forecast the aftermarket to surpass $500 billion by 2028. That milestone comes just four years after it topped $400 billion.
The service channel retained a 0.6 percentage point gain from the dealer channel in 2024. Since 2017, the dealer channel has lost 1.4 percentage points of market share.
Expert Commentary on Industry Growth and Automotive Aftermarket Forecast 2025
“The automotive aftermarket continues to demonstrate remarkable resilience and growth,” said Paul McCarthy, president of MEMA Aftermarket Suppliers. “The 2025 Joint Channel Forecast predicts consumers will spend $435 billion to repair and maintain their vehicles this year, while future years will surpass pre-pandemic growth rates in dollar terms. Consumers and our country need the aftermarket. This study provides our members with valuable insights into market trends and emerging opportunities to support their business decisions.”
“The U.S. automotive aftermarket is poised for significant growth, and this report highlights the industry’s strength and resilience in the face of evolving challenges,” said Bill Hanvey, president and CEO, Auto Care Association. “The Joint Channel Forecast gives our members the insights needed to navigate this dynamic landscape. We are proud to provide this valuable resource each year to empower our members in making their strategic business decisions to drive our industry’s growth through 2028 and beyond.”
Report Access and Membership Benefit
Auto Care Association and MEMA Aftermarket Suppliers offer the report as a benefit of membership.
Members can access the Joint Channel Forecast Model at no additional cost.
Auto Care members can access the Joint Channel Forecast report in the 2026 Auto Care Factbook at
link hidden, please login to view. MEMA Aftermarket Suppliers can access the report at link hidden, please login to view. The post
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