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By Counterman
In the October issue of AMN/Counterman, we talked about the Automotive Sales Council’s
link hidden, please login to view – an initiative that aims to reduce the sky-high return rate in the automotive aftermarket. Members of the Automotive Sales Council include representatives from KYB, Dorman Products, FDP Brakes, Motorcar Parts of America, MotoRad and Standard Motor Products. The group developed the “Check the Part” campaign to hit home with counter professionals, who are on the front lines of processing parts returns and weeding out warranty abuse.
Endorsed by AASA and the Auto Care Association, the campaign’s messaging is simple:
√ Open the box.
√ Inspect the part.
√ Verify the return.
Shocks and Struts
Recently, KYB published a return guide for shocks and struts. If a customer wants to return shocks or struts, KYB offers these five tips to help determine if it’s a valid warranty claim or not.
Confirm that the brand on the part matches the brand on the box. Some customers might try to return worn OEM parts, or parts from a different aftermarket brand. If the part hasn’t been installed previously, it can be returned – but it should not be processed as a warranty. You can check if a shock is missing hardware by looking at images on the manufacturer’s website. If a part is missing hardware, you can order hardware and place the part back into inventory. A part that was damaged during installation can be denied as a warranty claim. Inspect the rod for vice-grip marks. If a shock or strut is leaking, someone likely used vice grips during installation and those marks damaged the seal, causing a fluid leak. This is not a valid reason for a warranty and should be denied. You can download a PDF of the return guide below:
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By Counterman
In the October issue of AMN/Counterman, we covered the Automotive Sales Council’s
link hidden, please login to view – an initiative that aims to reduce the sky-high return rate in the automotive aftermarket. Members of the Automotive Sales Council include representatives from KYB, Dorman Products, FDP Brakes, Motorcar Parts of America, MotoRad and Standard Motor Products. The group developed the “Check the Part” campaign to hit home with counter professionals, who are on the front lines of processing parts returns and weeding out warranty abuse.
Endorsed by AASA and the Auto Care Association, the campaign’s messaging is simple:
√ Open the box.
√ Inspect the part.
√ Verify the return.
Recently, Dorman published a return guide for a catalytic converter with integrated exhaust manifold – also known as a manifold converter.
If a customer wants to return a manifold converter, Dorman recommends these four steps to determine if it’s a valid warranty claim:
Verify it’s the right part type. Some customers try to return unrelated products and heavy objects as a scam. Verify that the catalyst substrate is intact. If it’s oily, broken or sooty, the vehicle might need additional repair and the converter might not be covered under warranty policy. Verify that the part has been used. A heated-up or used manifold can be red from rust or a blueish color on its outer shell. If it isn’t discolored, it may be new and unmounted, and therefore can be sold again. If it’s a Dorman part, verify the part number. Dorman converters have welded tags or laser etching with part number, so you can be sure it’s the right part in the box. You can download a PDF of the return guide below:
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By Counterman
Standard Motor Products (SMP) announced the addition of 146 new part numbers to its Standard, Blue Streak and Standard Import lines.
SMP’s new-part-number release for May 2022 spans 55 different product categories and includes 38 part numbers for 2021 and 2022 model-year vehicles.
SMP continues to expand its ADAS (advanced driver-assist systems) program with the introduction of 17 new park-assist cameras, covering more than 8 million vehicles.
New blind-spot detection sensors now are available for popular Ford trucks and SUVs, including the 2013-2011 Explorer; 2012-2011 Edge; 2021-2020 Super Duty; and the 2021-2020 Explorer.
Additional ADAS products including ABS speed sensors and lane-departure cameras also are included in the release.
Standard’s turbocharger offering continues to grow with the release of a new turbocharger kit for the 2019-2017 Ford Diesel Super Duty. The May release also includes new turbocharger-boost solenoids, coolant lines, oil-drain tubes, charge air coolers and oil lines, helping to make sure technicians have everything they need for a complete turbo repair.
In total, this month’s release includes 59 sensors, switches, actuators and connectors as Standard continues to add to its best-in-class coverage for import and domestic vehicles, according to the company. Featured are battery current/volt sensors; accelerator-pedal sensors; camshaft and crankshaft sensors; power door-lock actuators; and power-window switches.
“We’re pleased to add another targeted group of part numbers to our extensive product offering,” said John Herc, vice president engine management marketing, SMP. “As always, Standard is devoted to continually introducing high-quality, late-model coverage for our distribution partners and loyal service providers.”
All new applications are listed in the e-catalog found at
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By Counterman
First Brands Group has expanded its line of Centric Parts brake components to include rotor coverage for nearly 33 million vehicles in operation (VIO).
“We are always working to introduce new late-model part numbers in a timely fashion,” said Kristin Grons, director of marketing, First Brands Group. “This latest introduction adds a wide range of premium-quality rotor coverage as well as new Centric brake pad numbers for popular compact and hybrid vehicles.”
The just-released Centric rotor part numbers consist of coverage for late-model passenger cars, pickups and luxury vehicles, including Ford, Honda, Hyundai, Jaguar, Kia, Land Rover, Mercedes-Benz, Nissan, Ram and Toyota. In addition, new Centric brake pad numbers now are available for 2019 through 2022 Mazda 3, Toyota Corolla and Toyota Prius Prime, plus 2019 through 2021 Infiniti QX50.
The complete family of Centric brake products include disc pads and shoes, drums and rotors, master cylinders, wheel cylinders, calipers, hubs, hoses and hardware. New part numbers and their applications can be downloaded in a PDF format by visiting the
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By Counterman
Standard Motor Products (SMP) recently announced the addition of 434 new part numbers to its Standard, Standard Import and Blue Streak lines.
The release spans 129 product categories and expands coverage for import and domestic applications through the 2022 model year by more than 500 million VIO.
The company continues to broaden its fuel-injection offering with more than 50 new numbers represented by injectors, fuel-pressure regulators and fuel-pressure sensors. These new applications cover an additional 19 million vehicles on the road.
Multiple new GDI (gasoline direct injection) part numbers for popular vehicles such as the Ford F-150 (2020-2018), Toyota Camry (2020-2018) and Toyota Highlander (2020-2019) are included in this recent release.
Another highlight from the release is the increase in coverage of the company’s ADAS-related products by 46 million VIO. This includes blind-spot detection sensors, cruise-control distance sensors, lane-departure system cameras, steering-angle sensors, park-assist sensors and park-assist cameras.
This release includes more than 200 sensors, switches, actuators and connectors as Standard continues to add to its coverage.
“These latest additions display our commitment to providing our distribution partners and service technicians with the most extensive late-model coverage across multiple categories,” said John Herc, vice president engine management marketing, SMP. “SMP is devoted to delivering the very best-performing parts for the vehicles of today and tomorrow.”
All new applications are listed in the e-catalog found at
link hidden, please login to view, and in electronic-catalog providers. The post
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