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By Counterman
In our cover story for
link hidden, please login to view, we asked distribution leaders to reflect on the successes and challenges of 2022 and share some of their insights for the industry in 2023. Here’s our Q&A with Bill Hanvey, president and CEO of the Auto Care Association.
AMN/CM: What did your organization accomplish in 2022 that you are most proud of?
BH: I am most proud of the work our communities have done to engage and develop the industry. AWDA celebrated its 75th anniversary this year and as I noted during their awards ceremony, AWDA is represented on every single Auto Care community and committee and is engaged in every aspect of the industry. Women in Auto Care drew the largest crowd at the AAPEX stage during their awards ceremony, their breakfast had a waitlist, they raised more than $100k for scholarships and the registration for their upcoming Leadership Conference is the highest ever. YANG (Young Auto Care Networking Group) had record-breaking attendance at their reception at AAPEX and donated more than $20k to the Automotive Aftermarket Charitable Foundation in 2022 through various fundraisers, including their Top Golf meetup that was attend by more than 160 young executives nationally. Automotive Content Professionals Network started off our Connect Conference in May with record attendees and continues to set the example for welcoming newcomers to the industry. Auto Care has invested in all our communities through increased staff representation and the creation of a community engagement department to facilitate the collaboration and growth of all Auto Care communities.
AMN/CM: How is the ongoing Right to Repair issue impacting your business?
BH: From an industry perspective we have seen ongoing awareness of Right to Repair in our sector as well as agriculture and consumer electronics. The more exposure this consumer issue receives, we gain increased mindshare of legislators and regulators. The Auto Care Association has been helping to vigorously support our position to implement the will of the voters in the Massachusetts court case, and after numerous delays we are hoping to have a ruling soon. We are also working with CARE to support a ballot initiative in Maine to further expand our state strategy. We are also working with AASA, SEMA and the CAR coalition to reintroduce our REPAIR Act in Congress, which would provide a nationwide/federal solution for the access of telematics data and are encouraged by the momentum around the issue that we see. The European Union, Australia, South Africa and our Canadian colleagues all have Right to Repair initiatives taking place and we are working hand-in-hand with them to provide support and guidance as needed. We are also working with other aftermarket associations around the globe to support their Right to Repair initiatives and are in the process of developing a global Right to Repair positioning statement that unifies our industry in our approach.
AMN/CM: What do you feel is the greatest threat facing the automotive aftermarket right now?
BH: The biggest threat is two-fold: meeting the challenges of today’s technology on the vehicle and finding young men and women to repair and maintain those vehicles. Our industry has always adapted to technology. However, the financial investment required by a shop to keep up with that technology has become increasingly difficult. ADAS calibration, for example, requires more than $100k in equipment, not to mention the amount of space required to conduct those calibrations. Attracting talent to our service bays requires an investment on all our parts by providing scholarships and apprenticeships. I firmly believe that a national apprentice program is long overdue, and such a program will help reduce student-loan debt while providing good-paying jobs. Our good friends and members at Dynamic Automotive in Frederick, Maryland, are a great example of a progressive shop working with state and local governments to provide meaningful apprenticeship programs that groom qualified technicians for the next generation of technology.
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By Counterman
First Brands Group has released a new Raybestos product online catalog that will be available on a USB drive for those attending the AAPEX in Las Vegas.
In addition, Raybestos has released 32 new part numbers covering more than 11 million vehicles in operation (VIO). New brake-pad coverage is available for late-model passenger and transport vehicles, including the Buick Enclave, Cadillac CT4 and CT5, Ford F-150 and Mercedes-Benz Sprinter.
“We look forward to participating in Joe’s Garage at AAPEX this year and having the opportunity to talk with show attendees about our updated Raybestos catalog and the new coverage that’s been added to ensure that we are continuously meeting the needs of our customers,” said Lou Kafantaris, director of marketing, braking, First Brands Group. “Be sure your AAPEX plans include a visit to our Booth A3638 and stop by Joe’s Garage to be one of the first to get a copy of the new catalog.”
Raybestos representatives also will be conducting onsite technical and product training at the Joe’s Garage booth. Brake-clinic topics include “Today’s Rotor Technology,” “Preventing Costly Brake Comebacks” and “Tips and Tricks Diagnosing Brake Issues,” to name a few.
Product training sessions include “Pick the Right Friction for Your Vehicle” and “Rotors – the Foundation Brake Component.” The brake clinics run 30 minutes in length while the training sessions are 10 minutes. Visit Raybestos in Joe’s Garage to see the complete training schedule.
First Brands Group will exhibit at AAPEX in the Venetian Expo, Level 2, booth A3638 and in Joe’s Garage, Level 1, Bay 1. To obtain the Raybestos USB drive, visit First Brands Group in Joe’s Garage.
The complete family of Raybestos brake products include disc pads and shoes, drums and rotors, master cylinders, wheel cylinders, calipers, hoses and hardware. To learn more about new part numbers and their applications, customers should contact their First Brands Group representative.
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By MCT
2019 KAWASAKI MULE PRO-MX
MIDSIZE MULE™ MODEL JOINS KAWASAKI MULE™PRO SIDE X SIDE LINE UP
Following multiple accolades for its MULE™ PRO series, Kawasaki continues to grow the MULE PRO family with the addition of the all-new MULE PRO-MX™ side x side to the 2019 lineup. The MULE PRO-MX features increased recreational abilities and rugged,no-nonsense styling that further establishes the mid-size, compact side x side as the customer’s dependable choice for work or play.
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By Counterman
Tendeco Sales Inc. has hired Scott Howat as national sales manager, responsible for aftermarket sales in North America for Litens Aftermarket.
Prior to joining the
link hidden, please login to view team, for three decades Howat has made an impact across sales, marketing and product management for the Auto Care Association, Affinia Group, Dana, Echlin and Gates Corp. Howat holds a Master Automotive Aftermarket Professional (MAAP) designation from the University of the Aftermarket and has served in leadership positions throughout the industry, including the Automotive Communications Council and Auto Care Association Marketing and Communications Committee. He was past chairman of the Auto Care Association Events Committee. In addition, he is a past chairman of the AASA Marketing Executives Council, and past member of the MEMA Government Affairs Committee and Brand Protection Council.
“We are thrilled to have an experienced leader like Scott to head our North American Aftermarket efforts as we expand the reach of the Litens brand,” said John Lussier, president of Tendeco Sales Inc. “His broad knowledge of the aftermarket ecosystem will support our strategic initiatives and better serve the needs of our Litens customers.”
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By Counterman
BBB Industries announced a new online portal designed to enhance 24-hour ordering, enabling customers to instantly order replacement parts from
link hidden, please login to view. “BBB Industries is committed to providing an efficient and effective customer experience. We want our customers to easily get the parts that they need quickly,” said Shane Garner, director of customer service. “Through the use of advanced technology, we continuously work to improve upon our service levels. In Phase 1 of our rollout, these new features will greatly decrease the time it takes to place stock orders, place emergency orders and view the history of orders.”
The BBB Industries 1Stop customer portal shows real-time inventory for emergency orders and allows customers to immediately place orders. The portal also can automatically calculate if freight minimum requirements are met for stock orders and provide estimated shipping charges for special orders.
As added reassurance, the system automatically alerts the customer via email when an order is placed and when a special order is canceled, and can display the status of all orders with BBB Industries.
Customers can order competitively priced sustainably manufactured parts 24/7 with next-day and ground flat-rate shipping available, according to the company.
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