Jump to content

  • Welcome to Auto Parts Forum

    Whether you are a veteran automotive parts guru or just someone looking for some quick auto parts advice, register today and start a new topic in our forum. Registration is free and you can even sign up with social network platforms such as Facebook, Twitter, Google, and LinkedIn. 

     

Recommended Posts

Folks, following is my experience with the Napa in Washington, Pa. This situation is hard to believe.  Unfortunately, not one person in this shop will do the right thing. I've been in the car business and hobby for near 40 years and never seen people so blatently dishonest. If you know someone in Napa who gives a hoot, and could help with this, please email me.

 

Downstairs of the parts store Napa has a their machine shop. Running this shop is George & his wife, Delores Jones. I dropped off a 1967 Pontiac 400 block, heads, tin, and rotating assembly. I needed the block boiled, bored .40 over, & decked. The heads needed hardened valve seats, regrinding of the valve seats and valve faces, and valves re-installed with new springs and keepers. decked, cleaned, & new valve seals installed. Also needed new bearings, and freeze plugs etc. Crank shaft to be cleaned and polished.

George claims to be a Pontiac specialist, Great! Before I left, George and I talked about him stopping by my place and bringing some of the tools I don't have and his Pontiac experience, he would make sure I was assembling the engine correctly. He agreed to do this for a reduced price, which I thought was very reasonable. I offered that we could make an evening of it, he could bring his wife, and we could cook a meal or order out ,and make some of his favorite chocolate chip cookies too.

Well after being told it would take 2 month, it actually took 7 months. I found out from another customer, he was not only telling other people about my business with him, he was making me out to be a fool, for not knowing how to assemble the engine. He actually PRETENDED to be a friend, and had NO intention of coming to my place.

Worse that that, what I received back was a joke. The heads were not decked, despite needing it, the block was not decked, the valve covers were crushed somehow, the heads were full of steel shot, the crank shaft had stuffed oil holes & was not polished at all, the original valve keepers were re-used, except for one, which was did not fit correctly, I'm guessing to replace one they lost. The oil galley plugs were replaced using white water pump bolt sealer, All the valves were ground by hand, not machine, leaving three of the completely ruined. The valves were re-ground and re-installed despite 3 valves being bent. On top of that the cam bearings were scratched up badly, and he had ordered parts I did not want.

When I told George about the poor and incorrect work, he became defensive, and refused to admit anything was wrong. They offered to un-bend the valve covers, and I let them try, it didn't work, George got mad again, and his boss William then refused to pay for originals, despite that being exactly what I had. They gave me under a hundred dollars to buy aftermarket covers, and that is all they refunded me.

As for the rest of the work done wrong or not at all, William the owner said, sue me. Then he and George said they would bring people to testify against me!

There is actually more to this, and it is worse than I wrote here, but this is the basic problem. I had to take the block, heads, and crankshaft to an engine shop in Uniontown, and re-spend the money to get the work I already paid Napa for.

Link to comment
Share on other sites

Wow, that's ridiculous that it took so long and they didn't even do a good job. Looks like it's Smith's Auto Supply in Washington Pa. When you see that, it's a Napa independent and not a Napa corporate store, so they run their own business with distribution from Napa. 

Looks like you gave them a negative review already, that's too bad they couldn't make it right for you. Are there any other machine shops and parts stores in the area?

image.png.91a4a634e3fd9347dae5f0b0302e0db5.png

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Content

  • Similar Topics

    • By Counterman
      Photo caption: Devonte Wilson, a Congressional aide for U.S. Rep. Jeff Jackson, visits MANN+HUMMEL’s manufacturing plant in Gastonia, North Carolina.
      MANN+HUMMEL’s North American aftermarket brands – WIX Filters, Purolator Filters and MANN-FILTER – announced support for the Right-to-Repair campaign.
      Spearheaded by the Auto Care Association, the initiative is focused on the passage of H.R. 906, the “Right to Equitable and Professional Auto Industry Repair (REPAIR) Act.” This bipartisan legislation provides the right for independent repair shops and aftermarket businesses to access critical information, tools and equipment needed to maintain and repair vehicles at a fair and reasonable cost.
      Ultimately, the bill helps ensure the preservation of consumer choice, a fair marketplace and the continued safe operation of the nation’s 292 million registered passenger and commercial motor vehicles, 70% of which are maintained by independent repair facilities.
      To support the campaign, representatives from MANN+HUMMEL’s North American leadership recently met with the legislative staff for U.S. Rep. Jeff Jackson of North Carolina’s 14th Congressional District to encourage passage of the legislation, which currently has 49 sponsors.
      “Consumer choice is the pounding heartbeat of the aftermarket industry, and competition in the marketplace drives improved service and affordability,” said Daryl Benton, VP of sales & marketing – Aftermarket North America for MANN+HUMMEL. “The Right to Repair maintains a level playing field for independent repair shops and do-it-yourselfers as vehicle systems become increasingly complex and the cost of regular service and maintenance escalates.”
      The Right-to-Repair movement has gained momentum in recent years. In November 2020, Massachusetts voters approved a ballot measure supporting a Right-to-Repair initiative with 75% of the vote, and Maine voters approved a similar ballot measure in November 2023 with over 80% of the vote.
      In May 2021, the Federal Trade Commission published its “Nixing the Fix” report, which supported reinvigorated regulatory options and consumer education to provide consumers and independent repair shops with appropriate access to replacement parts, instructions, and diagnostic software. 
      Additionally, President Joe Biden issued an executive order on “Promoting Competition in the American Economy” in July 2021 to encourage the FTC to use its statutory authority in addressing anti-competitive repair restrictions. 
      To learn more about the Right-to-Repair campaign and access tools to engage with elected officials, visit 
      link hidden, please login to view.  The post
      link hidden, please login to view appeared first on link hidden, please login to view.
      link hidden, please login to view
    • By Dorman Products
      DOT ratings for brake fluids make perfect sense... right?
    • By Counterman
      Right to Repair has notched another victory.
      On Nov. 7, Ballot Question 4 in Maine asked this question: “Do you want to require vehicle manufacturers to standardize on-board diagnostic systems and provide remote access to those systems and mechanical data to owners and independent repair facilities?”
      At press time, more than 80% of Maine voters had answered “yes,” ensuring that vehicle owners and the independent repair shops of their choice can access the diagnostic tools and data necessary for routine repairs.
      “The result of [Tuesday’s] election in Maine proved another victory for the American consumer and the Right-to-Repair movement that is gaining support across the United States,” said Bill Hanvey, president and CEO of the Auto Care Association. “The right to repair is one of a few unifying issues our nation faces, and whether we achieve repair access chamber by chamber or state by state, I am confident that every American will soon have the fundamental right to repair what belongs to them. Right to repair isn’t going away and this victory demonstrates that it’s an issue that needs to be resolved.” 
      The Maine vote comes after movement on the federal level to advance the Right to Equitable and Professional Auto Industry Repair (REPAIR) Act (H.R. 906). Last week, a House Energy and Commerce subcommittee unanimously voted to advance the bipartisan REPAIR Act to the full committee for consideration.
      “Maine voters’ overwhelming show of support for Question 4 adds momentum to the growing national push for right-to-repair protections,” CAR Coalition Executive Director Justin Rzepka said. “The CAR Coalition will continue this important fight at the federal level with bipartisan bills like the SMART and REPAIR Acts to ensure every American – no matter where they live – has the right to repair the car they own.”
      Meanwhile, John Bozzella, president and CEO of the Alliance for Automotive Innovation, said the results in Maine were “disappointing but hardly surprising.”
      “Out-of-state, big-box auto retailers – that don’t speak for independent auto repairers – spent nearly $5 million trying to scare Mainers into thinking that the right to repair their vehicles was going away,” Bozzella said in a statement. “It will not go away. Automotive Right to Repair already exists. Mainers can get their vehicle repaired anywhere, anytime, anyplace. That was true yesterday, and it’s true today and tomorrow.”
      Tommy Hickey, director of the Maine Automotive Right to Repair Coalition, told the Portland Press Herald that the next step is to meet with Maine’s attorney general and help guide the state on the best approach for implementing the law.
      In the news article, Hickey called Maine and Massachusetts the “godfathers” of the Right-to-Repair movement.
      The post
      link hidden, please login to view appeared first on link hidden, please login to view.
      link hidden, please login to view
    • By galaxy3dm
      in the 1st photo, we combined different prototyping solution and finished the automotive parts assembly project.
      in the following photo, we adopted different prototyping solution for different automotive parts low volume production project, such as cf molding, vacuum casting of pp or nylon, slm ss316l or alu alloy,etc.
      in the last photo, it is screenshot of our partners comments about Galaxy3dm SLM Metal 3d printing service.
      I am zhengzhao from Galaxy3dm factory.
      Web:https://www.galaxy3dm.com
      Email:[email protected]

      link hidden, please login to view
      link hidden, please login to view
      link hidden, please login to view
      link hidden, please login to view
      link hidden, please login to view  
      link hidden, please login to view   Galaxy3DM factory provide following service:  
      Rapid Prototyping and Low volume production:  
      3D Printing: 100+ SLA,SLS,SLM 3D printing Machines    
      CNC Machining: 20+ CNC machines, including 5Axis    
      Casting :  Small batch production + customized material    
      3D Modeling : Design from solidworks,CAD, Rhino,etc.
      Surface Treatment: Painting, silk screening, electroplating,etc.
      High volume production: injection molding, LSR,MIM,Die casting,
       

















    • A-premium Auto Parts:5% OFF with Code GM5.
    • By Counterman
      In link hidden, please login to view, we gave leaders from the major distribution groups and trade associations an opportunity to reflect on the most critical issues affecting the automotive aftermarket. For the second year in a row, we let distribution leaders “riff” on these topics in their own words.
      Here’s what Bill Hanvey, president and CEO of the Auto Care Association, had to say about the ongoing battle to pass Right-to-Repair legislation – in Massachusetts and at the national level.
      “A rising tide lifts all boats” is a quote commonly attributed to President John F. Kennedy to suggest that investing in economic development can benefit everyone who participates in the economy. The same sentiment is true for the more than $400 billion auto care industry, as evidenced by our recent joint channel forecast that showed our industry outperforming our expectations in 2022.
      That’s how we roll: Collaboration is critical between supplier, distributor and end user to ensure that we’re meeting the needs of our industry from the top of the supply chain down to the consumer.
      It’s easy to get comfortable when the numbers are this good and it’s hard to keep up with demand … everything appears to be firing on all cylinders (of course, an automotive analogy). While it’s important to celebrate our success, it’s also critical for all of us to be engaged to thwart the biggest threat to our industry since its inception. 
      On June 12, a representative from the National Highway Traffic Safety Administration (NHTSA)
      link hidden, please login to view instructing them to ignore the Massachusetts Data Access Law (Right to Repair Act) that was approved by 75% of the voters because they interpreted it to be federally pre-empted by the national Safety Act. This letter came two years after the federal court in Massachusetts asked NHTSA to comment on the trial – which they opted not to do.  This is a now a rallying cry for all of us, and I’m afraid that unless we activate our entire industry around this issue, we all will lose … especially the consumer. Shop owners and DIYers are already experiencing instances where data is not made available by the automakers, and this will continually escalate should we not pass Right to Repair at the national level.
      The phrase “Now is the time for all good men to come to the aid of their country” was actually first used as a typing drill in the mid 19th century – not shouted in the House of Burgesses by Patrick Henry as is commonly believed. We now have a new rallying cry of, “Now is the time for all men and women to defend the auto care industry and consumer choice,” which is critical to our long-term viability as an industry.   
      Here’s how you and your company can take part in the most important battle our industry has ever faced:
      Scan the QR Code below to send an automatic letter to your local congressperson telling them to support the REPAIR Act. Download the Right-to-Repair promotional materials at link hidden, please login to viewto conduct a unified company awareness campaign on Right to Repair. Our toolkit has everything you need to educate employees and customers about the necessity of Right to Repair. Host your congressperson at your place of business. We have a complete program that handles the contacts, the logistics and the talking points. It’s easier than you think, and any politician is always looking for a photo op with their local business constituents. Here’s a link to our link hidden, please login to view to learn how to get started. I saved the most important for last: Attend the Auto Care Association’s legislative summit on Sept. 21 in Washington, D.C. Join us and hundreds of your industry colleagues in Washington as we arrange meetings between you and your local congressional representatives so they can hear directly from you about our industry’s need to access vehicle data. link hidden, please login to view Meeting with an elected official is nothing more than a sales call, and guess what? You are the customer! The loudest voice in Washington is that of the taxpayer/voter – and we provide the talking points, the meeting schedule and a thoroughly American day participating in the political process. This is a day you will bring home to your family and friends, and I promise you: You will not regret it. 
      Take a look back at highlights from our last legislative summit in 2019
      link hidden, please login to view and stay tuned throughout the year for additional details.   Thanks to all of you for engaging in the protection of our industry’s future!   
      The post
      link hidden, please login to view appeared first on link hidden, please login to view.
      link hidden, please login to view

×
  • Create New...