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RockAuto.com parts warranty - sucks


Danny

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Here's my story.....I ordered a front wheel bearing for my 2007 Mini Cooper S and installed the part. For some reason I kept my old bearing and the original box the new one came in (glad I did). You have 30 days to return it if its the wrong part or defective. After that it falls on the manufacturer's warranty ( in this case it was 12 months from the received date.) I actually ordered a second one thinking I should replace both.....so I ordered the exact same thing again. The part showed up ... the box had the right part number but what was inside was some other part???? So I sent that back and didn't order another one.  I don't drive the car in the winter and so it had low miles on the first new bearing but the bearing didn't last and was worn out in less than 12 months (poor quality I guess or just defective). I was able to send it back to rock auto for a warranty replacement I just had to pay the shipping.... ah ok.... I installed the new one and in a couple of long road trips it was grinding already. I assumed I had 12 months from when I received the new replacement. WRONG .....  the warranty is only good for 12 months from when you received the original one???  What !!!! They would not replace the second defective wheel bearing.... SOL..... BEWARE ....  small light car ...how could that hurt a wheel bearing????  it must be poor quality parts .... and will not back you up .... never shopping with them again.

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That's pretty much everywhere. Warranty starts from the original purchase date, even with replacements. See 

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Check out this part:

We hope the warranty summaries below will help you in your purchase decision. Please be aware that:

  • Like other retailers of branded products, RockAuto does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the product. If you have a problem with a part during the warranty period, please submit a warranty claim through our Order Status & Returns page.
  • The summary below does not include all the terms and limitations of each manufacturer's warranty, and manufacturers may change their warranty terms without notice (to you or to us). For warranty details, please visit the manufacturer's website.
  • Warranties apply only to the original purchaser of the part, and to the vehicle for which it was listed in our catalog and on which the part was originally installed.
  • Terms listed apply only for parts used on a private passenger vehicle; warranties for cargo, commercial or off-road vehicles may be more limited.
  • Warranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs or other expenses.
  • Replacement under warranty does not extend the warranty term. Warranties begin upon delivery.
  • Wholesaler Closeout items have a 30 day warranty (but still are covered by our Return Policy).

This is where a local parts store that may be a bit more expensive, maye have taken care of you and defected out the bearing.

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O'reilly as an example, does 90 days on the replaced item: 

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If a product is replaced under this warranty (“Defective Product”), a replacement product will be covered for 90 days from the date of exchange, or for the remainder of the warranty period, whichever is greater. This warranty for installed vehicle parts shall terminate immediately if you sell or otherwise transfer ownership of the vehicle that had the defective product installed, or if you install or use the replacement product on another vehicle.

Autozone same: 

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AutoZone's Limited Warranty
If a part fails during the warranty period shown on your receipt, bring the part to an AutoZone store and you will receive a replacement or refund. Warranty excludes damage caused by misuse, abuse, other faulty parts, improper installation or off-road, commercial or marine use. Warranties on replacement parts cover the unused portion of the original warranty or 90 days, whichever is longer. Warranties expire when you sell your vehicle.
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