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Epicor Acquires WMS Provider JMO Business Systems
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By Counterman
Epicor introduced two solutions that enable parts distributors and vehicle service/repair businesses to predict likely future demand based on sophisticated new data models.
The new solutions, Epicor Predictive Inventory Assistant (PIA) and Predictive Maintenance Assistant (PMA), were on display at the company’s booth at AAPEX 2023 in Las Vegas.
Epicor PIA and PMA leverage the power of the Epicor aftermarket product content engine and connected data network, which together provide visibility into more than 1 billion individual part transactions and more than 140 million vehicle repair events per year, according to the company.
Epicor data scientists combined this channel visibility with predictive modelling and leading-edge deployment technologies to deliver real-time parts inventory and service/repair intelligence to two of the industry’s most important decision points.
“These exciting new solutions harness the power of data to help customers not only have the right parts at the right place at the right time, but also to anticipate and address future sales and service opportunities,” said Tim Hardin, Epicor senior vice president of global automotive, data, and extend services. “The resulting ‘Insight Advantage’ empowers Epicor customers to think big and grow faster by being significantly more efficient and providing a great customer experience.”
Epicor Predictive Inventory Assistant
Epicor PIA is the industry’s first intelligent inventory-management solution, according to Epicor, providing stocking recommendations based on aggregated financial information from “stores like you.”
PIA uses machine-learning technologies to intelligently cluster similar stores based on a variety of dimensions, such as growth score, size, local car parc and geographical location/urbanization level. PIA ranks part numbers and makes “add” recommendations of specific parts not currently in the user’s inventory, but which are driving revenue growth at other, similar stores.
“Predictive Inventory Assistant adds an entirely new layer of intelligence to existing inventory modeling solutions by factoring in store and market characteristics that, until now, required detailed study and input from distributor and store personnel,” Hardin said. “PIA enables these businesses to continually and easily optimize their inventories to match emerging demand.”
Epicor Predictive Maintenance Assistant
Epicor PMA is the only solution that enables service and repair providers to predict future repairs for any popular passenger vehicle, according to the company. The solution puts real-time, AI-enriched forecasts at the fingertips of vehicle service professionals as they are writing estimates, interacting with technicians, and advising their customers.
“Imagine taking your vehicle to a tire dealership for new tires and being informed that there’s a good chance you will experience a water pump failure in the near future. This holistic vehicle repair intelligence can help shops dramatically strengthen customer confidence and trust, and ultimately, accelerate profitable growth,” Hardin said.
Epicor PMA uses web “listener” and MicroStrategy HyperCard technologies to generate vehicle-specific service ranking reports that are presented via the user’s mobile device or web browser. The service writer or other user can click on the HyperCard to access a comprehensive PMA service dossier covering replacement rate information for more than 100 part and service types specific to the customer’s vehicle year/make/model/engine.
This instant repair intelligence offers value at the service desk, in guiding vehicle inspections, deploying repair reminders, selling extended warranties, and when consulting customers who are considering the purchase of a used vehicle, among other situations.
“Because they have so many choices, today’s digitally enabled consumers often need additional reasons to return to and trust a vehicle service provider,” Hardin said. “Epicor Predictive Maintenance Assistant enables shops to differentiate themselves through data-driven intelligence that helps take the guesswork out of the car ownership and repair experience.”
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By Dorman Products
The best way to help customers find your auto repair shop | Set up your Google Business Profile
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By Alex
We are setting up this topic to share information on any impact the current
link hidden, please login to view has on the auto parts industry. Sourcing, distribution, parts availability, and business impact. General questions and sharing of knowledge are welcome. The WHO has designated this a global pandemic that is already affecting many industries, including most sectors in the automotive industry. Corporate and Independent automotive parts stores are being impacted by repair shop businesses slowing down. As you know, many parts come from China and other parts of the world, which are affected by the current pandemic.
Please share how this is impacting you and what you are seeing.
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By Counterman
Fisher Auto Parts has acquired longtime Federated Auto Parts member Berrodin Parts Warehouse, the company announced.
“We are very excited that Berrodin Parts Warehouse has joined the Fisher family,” said Herb Godschalk, president of Fisher Auto Parts. “The Berrodin family has done an incredible job growing their business from one small store in the Philadelphia area to nine warehouses covering the mid-Atlantic states. We plan to build on their great success and continue the goodwill they have developed with their broad customer base.”
With headquarters in Drexel Hill, Pennsylvania,
link hidden, please login to view employs more than 400 people and has nine warehouse locations throughout Southeastern Pennsylvania and Northern Delaware. The family-owned business was founded in 1905 during the infancy of the automotive aftermarket. Today, Berrodin Parts Warehouse is a full-line distributor of major, name-brand aftermarket auto parts, providing OEM-quality and express delivery as well as training, marketing and signage programs for its independent installer customers.
As part of the transition, John Berrodin will stay on and lead as regional manager for Fisher Auto Parts, while Jim Berrodin will serve as a store support manager and Lou Berrodin as operations manager. Frank Berrodin Jr. will return to retirement at the conclusion of the acquisition.
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By Counterman
Arnold Motor Supply and Barron Motor Supply announced that the companies have merged.
Established in 1930 by William J. Barron Sr., Barron Motor Supply is a multi-generational company with a network of 12 Eastern Iowa locations. The Cedar Rapids, Iowa-based company is currently under the management of third-generation leader John Barron.
“Our 94-year family history in the automotive aftermarket is a testament to the great employees and customers we’ve had the privilege of working with,” said John Barron, president of Barron Motor Supply. “We could not have picked a more similar company and better people to pass the legacy to, to respect our history, employees and customers. We wish them only the best and know they will serve our customers with the same respect and connection we’ve known through all these years.”
Arnold Motor Supply, founded in 1927 by E.P. Arnold, grew from one location in Spencer, Iowa, to nearly 70 across five states in the Midwest.
“Companies that last a century are rare, so the opportunity for two of them to join forces is a special opportunity,” said Eric Johnson, president of Arnold Motor Supply. “From the first conversation we had with John Barron we were both impressed at the similarities between two Iowa companies founded within three years of each other nearly a century ago who go about doing business the right way, by prioritizing the customer. By combining our strengths and resources we will be able to provide excellent opportunities for team members and expanded services for the Eastern Iowa market.”
Arnold Motor Supply is one of the nation’s premier suppliers of replacement parts, accessories and supplies for virtually all makes of automobiles, light- and heavy-duty trucks, marine, off-road and agricultural equipment. Arnold Motor Supply also distributes high-quality tools, shop equipment, paint and body supplies and collision parts.
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