Jump to content

  • Welcome to Auto Parts Forum

    Whether you are a veteran automotive parts guru or just someone looking for some quick auto parts advice, register today and start a new topic in our forum. Registration is free and you can even sign up with social network platforms such as Facebook, Twitter, Google, and LinkedIn. 

     

‘Check The Part’: Return Guide For Shocks And Struts


Recommended Posts

In the October issue of AMN/Counterman, we talked about the Automotive Sales Council’s

link hidden, please login to view
– an initiative that aims to reduce the sky-high return rate in the automotive aftermarket.

Members of the Automotive Sales Council include representatives from KYB, Dorman Products, FDP Brakes, Motorcar Parts of America, MotoRad and Standard Motor Products. The group developed the “Check the Part” campaign to hit home with counter professionals, who are on the front lines of processing parts returns and weeding out warranty abuse.

Endorsed by AASA and the Auto Care Association, the campaign’s messaging is simple:

√ Open the box.

√ Inspect the part.

√ Verify the return.

Shocks and Struts

Recently, KYB published a return guide for shocks and struts. If a customer wants to return shocks or struts, KYB offers these five tips to help determine if it’s a valid warranty claim or not.

  1. Confirm that the brand on the part matches the brand on the box. Some customers might try to return worn OEM parts, or parts from a different aftermarket brand.
  2. If the part hasn’t been installed previously, it can be returned – but it should not be processed as a warranty.
  3. You can check if a shock is missing hardware by looking at images on the manufacturer’s website. If a part is missing hardware, you can order hardware and place the part back into inventory.
  4. A part that was damaged during installation can be denied as a warranty claim.
  5. Inspect the rod for vice-grip marks. If a shock or strut is leaking, someone likely used vice grips during installation and those marks damaged the seal, causing a fluid leak. This is not a valid reason for a warranty and should be denied.

You can download a PDF of the return guide below:

link hidden, please login to view
link hidden, please login to view

The post

link hidden, please login to view
appeared first on
link hidden, please login to view
.

link hidden, please login to view

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Dorman Products
      Why you should check every customer’s coolant with a test strip
    • By Counterman
      FCS Automotive announced the release of 18 new part numbers.
      The release includes four shock absorbers covering nearly 3.6 million vehicles in operation, and 14 suspension struts covering 5.4 million vehicles in operation.
      All of the units are in stock and ready to ship, FCS noted.
      The new numbers cover some of the most popular applications on the road today, including the Audi A3, Chevrolet Tahoe, Ford Bronco, Jeep Compass, Mazda 3, Mercedes Benz E350, Nissan Sentra and more, according to the company.
      “FCS remains committed to be first to market with new numbers, while providing the most comprehensive market coverage in North America – well-beyond our nearest competitor,” FCS said in a news release.
      As a global supplier in more than 40 countries, FCS products are produced to meet strict OE quality processes backed by extensive in-house testing and IATF 16949 and ISO 14001 certifications, according to the company.  
      For more information, call 866-708-4554 or visit
      link hidden, please login to view. The post
      link hidden, please login to view appeared first on link hidden, please login to view.
      link hidden, please login to view
    • By Dorman Products
      Technician Challenge: How well do you know auto parts? Part 2!
    • By Dorman Products
      Why auto mechanics should check cabin air filters in every vehicle
    • A-premium Auto Parts:5% OFF with Code GM5.
    • By Counterman
      Standard Motor Products (SMP) announced the introduction of 208 new part numbers in its January new-number announcement.
      This most recent release provides new coverage in 72 distinct product categories and 115 part numbers for 2022, 2023 and 2024 model-year vehicles.
      Standard’s emission-control program sees expansion with the introduction of vapor canister purge pumps for popular General Motors SUVs such as the 2023-2021 Chevrolet Trailblazer, and multiple EGR tubes covering 6.2 million vehicles.
      The Standard gas fuel-injection program also has grown with the release of new fuel injectors for GDI and MFI applications, as well as fuel-pressure regulators, fuel-pressure sensors, fuel-pump camshaft followers, high-pressure fuel pumps and more.
      Pentastar 3.6-liter engine oil filter housings may all look similar, but they feature distinct differences from year to year. Standard now offers coverage for the latest generation with coverage through 2024. Standard’s oil filter housing kits come completely assembled from the factory and include multiple design improvements over the original to address OE weak points.
      For powertrain-neutral categories, Standard has added 13 new ABS sensors, several parking brake actuators and Brake Pad Wear Sensors for vehicles like the 2023-21 Cadillac CT4 and heavy-duty General Motors trucks through the 2024 model-year.
      All-new QWIK-SENSOR TPMS multipacks of 25 are now available with rubber or metal valve stems. The kits include 25 individually packaged and protected QWIK-SENSOR multi-frequency TPMS sensors.
      Standard’s ADAS program continues to grow with the addition of 17 new park-assist cameras and 16 new park-assist sensors.
      Standard’s hybrid- and electric-vehicle program continues to expand with this release.
      Park-assist sensors are new for the 2023-2022 Mazda MX-30 EV, and ABS sensors are now available for the 2022-2019 Kia Niro EV, 2022-2019 Toyota Prius Prime and 2023-2019 Hyundai Nexo.
      Park-assist cameras are now available for the all-electric 2022 Ford E-Transit. Additionally, oil-pressure light switches are new for the hybrid 2023-2019 Lexus UX250h.
       “We’re starting the year strong, with 208 new numbers added to our best-in-industry product lines,” said Jack Ramsey, senior vice president of sales and marketing, SMP. “Standard and Four Seasons are committed to carrying this momentum throughout the new year, expanding our coverage for gas, diesel, hybrid and electric import and domestic vehicles.”
      All new applications are listed in the catalogs found at
      link hidden, please login to view and link hidden, please login to view, and in electronic-catalog providers. The post
      link hidden, please login to view appeared first on link hidden, please login to view.
      link hidden, please login to view

×
  • Create New...