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Become A Pro On Shocks And Struts
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By Counterman
KYB said it has developed an environmentally friendly hydraulic fluid for shock absorbers.
The newly developed SustainaLubeliminates the environmental risks associated with petroleum, according to KYB. The
Full release to the market is planned for 2026.
The new fluid contributes to carbon neutrality by switching from petroleum-derived base oil to naturally derived base oil. It absorbs CO2 from the atmosphere during cultivation of the plants used for the base-oil raw materials, also reducing CO2 emissions during transportation, according to KYB.
SustainaLub is biodegradable up to 60% or more according to the Eco Mark certification standard (OECD301). The base-oil and additive formulation is recyclable, reducing environmental issues in the long term, KYB noted.
“As a specialized global manufacturer of hydraulic equipment, KYB has long been involved in maintaining and improving the safety and comfort of automobiles,” the company said in a news release. “Using that experience, we are striving to achieve environmental balance without compromising performance or reliability. Not only does SustainaLub improve maneuverability and stability by applying it to the various damping force valves that we already offer, but it also improves the feel of the product by applying friction-control technology, for example KYB Prosmooth shock absorbers.”
Replacing petroleum-based oil in KYB shock absorbers with this new hydraulic fluid will save up to 15.6 million liters of oil per year, according to KYB.
Tested in Japan
All new KYB products undergo reliability evaluation at the KYB Development Center in Japan.
“Thorough performance and quality evaluation involves both bench tests and actual vehicle testing on our state-of-the-art test track,” KYB said. “This in-house design of a hydraulic oil recipe is unique to a manufacturer specializing in shock absorbers.”
The KYB team participating in the All Japan Rally Championship JN-2 class introduced SustainaLub to their vehicles from Round 6 onwards They analyzed and verified the performance and durability in the harsh race environment, KYB noted.
In addition, SustainaLub was trialed in the vehicle used in the Lexus ROV (Recreational off-Highway Vehicle) Concept customer-experience program. It was used for Lexus’s first ROV equipped with a hydrogen engine. The data accumulated also contributes to technology development for future practical applications, and work toward the realization of a carbon-neutral society.
“KYB plans to ultimately apply the technology to all hydraulic products involved in realizing a sustainable mobility society,” the company said. “As a specialized manufacturer of hydraulic equipment, KYB has long been working to improve the ride comfort and handling stability of automobiles. Based on this experience, KYB will continue to pursue advances in performance and reliability while keeping environmental impact at the forefront of development.”
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By Counterman
ZF Aftermarket announced it is launching 16 new part numbers for continuous damping control (CDC) shock absorbers available for passenger vehicles in the U.S. and Canada, covering a variety of BMW 5, 6 and 7 models.
In addition, the company said it is expanding the range of TRW brake boosters and master cylinders originally launched at AAPEX 2023.
ZF Aftermarket also is planning to release additional CDC part numbers in the first quarter of 2024.
The CDC electronic damper system has been in large-scale original equipment production since the mid-2000s and is offered for many vehicles, from luxury cars to SUVs to compact cars. “ZF has produced more than 34 million CDC dampers globally, setting the stage for growing demand in the aftermarket,” the company said.
SACHS CDC shocks for passenger cars provide perfect damping in any situation, according to ZF Aftermarket. State- of-the-art technology continually records variables that affect ride control, anticipating and adjusting the damping force to the external conditions.
“We are very pleased to offer SACHS continuous damping control shocks in the USC market and look forward to continuing to build out this product line, Likewise, we are expanding the availability of TRW braking products to provide our customers with even more ‘True Original’ parts,” said Mark Cali, head of independent aftermarket, USC for ZF Aftermarket.
ZF said it is also adding 53 part numbers for TRW brake boosters, extending the range of ZF brake boosters to a wide range European make vehicles in the USC market.
ZF Aftermarket is also expanding its line of TRW brake master cylinders manufactured in steel, aluminum or cast iron. The 69 new parts feature OE-specified rubber seals and dust caps to resist ageing and come with fitting accessories included. TRW brake master cylinders also include a chrome 6-free “silver” finish for steel and cast-iron models for a protective, durable and rust-resistant coating that is free of heavy metals, the company said.
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By Counterman
Randy Shambro’s love affair with cars began at a young age.
Shambro recalls gazing longingly at the Dodge Darts in the showroom window when he walked by Mr. Norm’s Grand-Spaulding Dodge on the west side of Chicago. At the time, it was the biggest high-performance Dodge dealership in the country. Co-owner Norm Kraus rose to prominence by squeezing big-block V-8 engines into the Dart (something Chrysler said was impossible), inspiring Chrysler to produce the 383 Dart GTS and the memorable M-Code 440 Dart GTS. Kraus remains a legendary figure among Dodge/Mopar performance enthusiasts (see sidebar for more).
Growing up in the golden age of muscle cars – near the epicenter of the Dodge/Mopar performance world at the time – was a formative experience for Shambro.
“I’ve always liked cars, even when I was a kid,” Shambro recalls. “I used to look out the window of my house and I could tell what kind of car was going by. Now you can hardly tell. But back in the day, you could tell by the front end and the bumpers.”
Shambro, the 2023 Counter Professional of the Year sponsored by WIX Filters, has parlayed his love of muscle/pony cars into a fulfilling career in the automotive aftermarket that has spanned more than 40 years. Today, he is the assistant manager at O’Reilly Auto Parts store 3381 in Chicago.
Shambro’s story begins in 1977, when he purchased a 1965 Plymouth Barracuda (which he still owns today). Obsessed with his beloved Barracuda, he made so many trips to Sunnyside Parts Warehouse for replacement parts that the manager eventually asked him if he’d like to work there. Shambro took him up on the offer.
“I was pretty much an order picker at first,” Shambro recalls. “I was filling orders from dealerships, pulling fenders, tracking down crash parts.”
The employee discount wasn’t the only part of the job that appealed to him, though. “I liked the job a lot,” Shambro says. “There was a lot of camaraderie with the guys I was working with. It was a lot of fun.”
link hidden, please login to viewPhoto by Kristen Hudson
A few years later, Shambro landed a job as a counterman in the parts department of a local Chrysler dealership. Shambro saw it as a great opportunity to leverage his experience with Chrysler parts. Plus, prior to working in the aftermarket, he’d been able to enroll in some classes at a Chrysler technician-training center, thanks to a shop owner who had worked on his Barracuda.
In the early 1980s, Shambro worked at a mom-and-pop shop called Almor Auto Parts.
“I was cutting drums and rotors, pressing bearings and U-joints and cutting flywheels,” he recalls.
Shambro bounced around for a bit, working at independent and franchised parts stores. In some cases, the store closed or couldn’t afford to keep him on the payroll. For several years, when his wife, Ellie, lost her job, Shambro was working two jobs to support his family.
Through it all, he never questioned his choice of career.
“I wanted to do parts. That was always my main thing,” he says. “I enjoyed it. Back in the day, I had part numbers memorized, so I could pick them up right off the shelf without looking anything up.”
Starting in the early 1990s, Shambro spent 15 years selling aftermarket accessories and custom parts. The timing turned out to be fortuitous: When the first “Fast & Furious” movie hit U.S. theaters in 2001, it inspired a new generation of car enthusiasts – and sales of aftermarket accessories exploded.
“We made a lot of money when ‘Fast & Furious’ came out,” Shambro recalls. “I was selling nitrous kits, body graphics, spoiler kits, spoiler packages. I used to sell LED [exhaust] tips, but those didn’t last long in Chicago because of the salt.”
O’Reilly: A Great Fit
Shambro’s career has shifted into high gear since joining O’Reilly Auto Parts in 2009.
As a member of Team O’Reilly, Shambro has been able to showcase his deep parts knowledge, customer-first sales mentality and roll-up-your-sleeves work ethic. It’s been a great fit. Since he joined O’Reilly, Shambro has progressed from the role of parts specialist to retail service specialist to his current position of assistant store manager.
O’Reilly has recognized Shambro on multiple occasions for his sales achievements, and he is quick to credit O’Reilly for fostering a supportive culture that has allowed him to thrive. “They take care of you,” Shambro says of O’Reilly. “If there’s anything you need – any questions, any problems – they’re there for you. They always work with me on my schedule. And they have a great culture. We all work together, and we have each other’s back.”
That support system starts with his district Manager, Fred Perez, who accompanied Shambro to AAPEX in Las Vegas, where Babcox Media (publisher of AMN/Counterman) and WIX Filters formally presented the 2023 Counter Professional of the Year award to Shambro.
Perez agrees that O’Reilly has been an outstanding fit for Shambro, and vice-versa.
“He still has that enthusiasm for O’Reilly,” Perez adds. “Randy lives by our cultural values. He believes in them and he talks about them all the time.”
link hidden, please login to viewRandy Shambro and Fred Perez at AAPEX in Las Vegas O’Reilly store 3381 is located at 7250 West Foster Ave. in Chicago. A lifelong Chicagoan, Shambro has been selling parts in that neighborhood since the early 1980s. He’s known some of his current customers for 30-plus years.
Over the years, parts stores have come and gone, and vehicle technology has taken a quantum leap. But Shambro’s approach to customer service is timeless.
“It’s about putting in the time, getting to know the customers and building those relationships,” he explains. “You take care of the customer, answer whatever questions they have and make sure you get them the right stuff at the right time so they don’t have to make another trip back to the store. You go out to their car if they want to show you something or if they need something. You go the extra mile. And after a while, they start asking for you.
“It’s about taking care of the customers. That’s pretty much all I do.”
When it comes to taking care of customers – making sure they have what they need to complete the job the first time – Shambro sets the standard within the store and throughout the district, according to Perez.
“Let’s say a customer is looking for a new battery,” Perez explains. “Before selling them a brand-new battery, he’s going to ask some questions, and he’ll probably go out and test the battery, the alternator or the starter. Before he sells anything, he’ll try to diagnose the problem to make sure they have the part they need to do the job right. No sense selling a battery if it’s going to come back.”
link hidden, please login to viewFrom left: Kurk Wilks, president and CEO of MANN+HUMMEL; Randy Shambro; and Brad Beckham, co-president and incoming CEO of O’Reilly Auto Parts
One of the hallmarks of a Counter Professional of the Year is consistently going above and beyond for the customer. That’s standard practice for Shambro, who often visits customers after clocking out. Mike Ignoffo, owner of Iggy’s Muffler in Norridge, Illinois, has been a beneficiary of Shambro’s willingness to go the extra mile when needed.
“He does it all the time, to be honest with you,” Ignoffo says. “If he doesn’t have a part on hand, he says, ‘Let me see who has it.’ He finds it as fast as he can and he gets it here.”
Ignoffo is one of those customers in the neighborhood who has known Shambro for decades.
“I trust him,” Ignoffo says. “A lot of times I’ll ask him [about a part] and he’ll say, ‘This works fine. We’ve been using it a long time; I’ve tried it and it always works out.’”
Always Learning
With more than 40 years of experience in the parts business, it might be tempting for Shambro to rest on his laurels, especially when it comes to training and education. However, that’s not the case. “It seems like his motto is to try to learn something new everyday,” says Perez.
To stay current with the latest automotive technology, Shambro maintains his ASE P2 certification and his O’Reilly CPP (Certified Parts Professional) designation.
Perez emphasizes that Shambro is always eager to share that knowledge and expertise with other employees.
“Randy is a great mentor,” Perez says. “He coaches all the new team members who come aboard, and he leads by example.”
The qualities that make Shambro a model co-worker are the same ones that drive him to provide outstanding customer service on a day-to-day basis, according to Perez.
link hidden, please login to viewShambro and Norm Kraus “He doesn’t just care about the customers – he cares about everybody in general,” Perez explains. “He wants to help anybody in any way that he possibly can. He’s the kind of guy who sacrifices a lot. He’s willing to change schedules for somebody who needs to have a certain day off. He not only helps out at this store when we’re shorthanded, but he’ll help out other stores that need help if somebody calls off. It’s the way he is. It’s in his heart. It’s the way he was built, in a manner of speaking.”
It also helps that Shambro has found his calling. There’s a well-worn Chinese proverb – attributed to Confucius – that goes like this: “Choose a job that you love, and you will never have to work a day in your life.” That certainly applies to Shambro.
“I love what I do,” he declares. “I’ve been doing it for a long time, and I love taking care of customers.”
So what’s next for Randy Shambro?
At 66, Shambro says he isn’t quite ready to retire just yet, although he considers the Counter Professional of the Year award to be the crowning achievement of a long and rewarding career.
Recently, someone asked him if he planned to ease into retirement, perhaps as a part-time delivery driver. It’s fairly common to see older, semi-retired parts pros take part-time jobs as delivery drivers. But Shambro doesn’t see that as a viable option. “I’m a counter guy – I’m not a driver,” Shambro says. “I’ll do this until I can’t do it anymore. That’s how much I enjoy it.”
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By Counterman
O’Reilly Automotive recently introduced a new line of private-label brake pads and rotors.
Designed for newer-model domestic vehicles, BrakeBest Select Pro brake pads and rotors are “engineered with input from professional technicians to offer a quiet stop, easy break-in and complete corrosion resistance,” according to the company.
“Our BrakeBest Select Pro lineup is carefully designed to meet the highest standards,” said David Wilbanks, O’Reilly senior vice president of merchandise. “We worked with our world-class, ISO-certified factory partners to design and deliver a solution that professional technicians will be confident to use every day on domestic vehicles.”
The pads contain five layers of noise-canceling shims, ensuring quiet, safe stops. “The rotors are precision machined and balanced to a higher tolerance than others and will perform longer due to the corrosion-resistant coating that covers the entire surface,” O’Reilly added.
The signature blue break-in coating not only reduces break-in time, but it also prevents future pulsation or vibration, according to the company.
BrakeBest Select Pro pads and rotors are available
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By Mike James
5th Gen Toyota 4runner KING Shocks 0-3 Inch Lift In Stock. Asking Price_$1600. Contact; +1(405)283-2648
Buy auto car spareparts.
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