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Become A Pro On Shocks And Struts
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By Counterman
In the October issue of AMN/Counterman, we talked about the Automotive Sales Council’s
link hidden, please login to view – an initiative that aims to reduce the sky-high return rate in the automotive aftermarket. Members of the Automotive Sales Council include representatives from KYB, Dorman Products, FDP Brakes, Motorcar Parts of America, MotoRad and Standard Motor Products. The group developed the “Check the Part” campaign to hit home with counter professionals, who are on the front lines of processing parts returns and weeding out warranty abuse.
Endorsed by AASA and the Auto Care Association, the campaign’s messaging is simple:
√ Open the box.
√ Inspect the part.
√ Verify the return.
Shocks and Struts
Recently, KYB published a return guide for shocks and struts. If a customer wants to return shocks or struts, KYB offers these five tips to help determine if it’s a valid warranty claim or not.
Confirm that the brand on the part matches the brand on the box. Some customers might try to return worn OEM parts, or parts from a different aftermarket brand. If the part hasn’t been installed previously, it can be returned – but it should not be processed as a warranty. You can check if a shock is missing hardware by looking at images on the manufacturer’s website. If a part is missing hardware, you can order hardware and place the part back into inventory. A part that was damaged during installation can be denied as a warranty claim. Inspect the rod for vice-grip marks. If a shock or strut is leaking, someone likely used vice grips during installation and those marks damaged the seal, causing a fluid leak. This is not a valid reason for a warranty and should be denied. You can download a PDF of the return guide below:
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By Counterman
PRT is expanding its portfolio of complete strut assemblies, as it announced first-to-market applications for the 2019 Honda CR-V.
The Honda CR-V is one of best-selling vehicles in the United States. The complete strut assemblies apply to front right and front left positions, and fit the EX, EX-L, LX and Touring trim levels.
The product launch represents an additional 380,000 vehicles in new coverage, according to the company.
PRT is a brand of the ADD USA group, one of the largest exporters of complete strut assemblies in the world. PRT products are manufactured under the strictest OE quality processes required by the major automakers.
“These first-to-market applications reinforce our commitment in bringing innovative solutions to all our clients,” said Bruno Bello, director of global category and marketing at PRT. “As an OEM supplier, we are continually investing in research and development of brand-new products for both the OE market and aftermarket.”
For more information about PRT products, call 770-238-1611 or visit
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By Counterman
PRT announced it has added complete strut assemblies for the 2019-2020 Nissan Altima.
The launches apply to front right and front left positions and fit the Platinum, S, SL and SV trim levels, among others.
With the product introductions, PRT has added new coverage for 275,000 vehicles in North America, according to the company.
PRT is a brand of the ADD USA group, one of the largest exporters of complete strut assemblies in the world. PRT products are manufactured under the strictest OE quality processes required by the main automakers, according to the company.
“As an OEM supplier, we are continually investing in research and development of new products,” said Bruno Bello, director of global category and marketing at PRT. “These first-to-market applications reinforce the commitment of PRT for the best quality, technology and innovative solutions to the aftermarket.”
For more information, call 770-238-1611 or visit
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By Counterman
Arnott, a Merritt Island, Florida-based manufacturer of air-suspension products for passenger vehicles, announced that it has acquired JRi Shocks.
“The acquisition enables Arnott to expand its industry-leading air-suspension product portfolio within the SEMA performance market to reach additional customers including street cars, Jeep vehicles, trucks, motorcycles and UTVs,”
link hidden, please login to view said in a news release. “JRi Shocks will continue to serve its existing markets and customers, but now will be better-positioned to grow those markets even further while also expanding into new ones.” Customers should see no change in the day-to-day operations of the business, Arnott added.
“Arnott has exceptional engineering capabilities and has a reputation for producing high-performance products,” said Joe Santangelo, CEO of Arnott. “AccuAir, added to the Arnott portfolio last year, provides the leading air-suspension management system on the market today. Bringing JRi Shocks into the fold enables Arnott to offer the best aftermarket replacement air suspension, the leading air-suspension management system as well as some of the best performance shocks in the world.”
JRi Shocks is well-known for its shock-absorber technology, which has a history of championship performance in various forms of motorsports. Founded in 2007 by Jeff Ryan, the company was co-owned by Ryan, Det Cullum and NASCAR Hall of Fame crew chief and team owner Ray Evernham at the time of the acquisition. Ryan will stay on to continue managing all engineering activities for the company, while Cullum and Evernham will remain involved with the company in advisory roles.
“The last few years we have focused on expanding our world class racing products, allowing more enthusiasts to experience JRi Shocks,” said Ryan, founder of JRi Shocks. “It was a natural progression of our expertise and now we will be able to take it even further under the Arnott umbrella.”
“After three years of owning JRi, we arrived at a point where our growth potential was being held back by the resources we had at hand. We needed a partner to take the company to the next level,” said Evernham. “Arnott’s enthusiasm for what JRi stands for and its track record of leading companies to extraordinary growth made Arnott the perfect fit to become that partner. I look forward to continuing to support the company’s growth.”
For more information on Arnott’s extensive line of affordable, high-quality air-suspension products for more than 20 vehicle makes as well as motorcycle applications, visit
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By OReilly Auto Parts
These step-by-step instructions and video detail a rear shock absorber replacement on a 2014 Ford F-150 XLT with a 5-liter ...
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