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KYB Unveils Environmentally Friendly Hydraulic Fluid for Shocks
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By Counterman
JNPSoft OptiCat, a provider of solutions to support aftermarket auto part suppliers with the mapping, maintenance, development, validation and publishing of their catalog data in industry standards ACES® and PIES, has launched DataLive, an innovative tool that transforms the way manufacturers manage their product data. With DataLive, manufacturers can now automatically track when their products reach a go live state on the various distribution sell platforms.
link hidden, please login to view “As part of our commitment to pioneering new and effective products for our customers, we are thrilled to launch DataLive to the Aftermarket Industry”, said David Williams, CEO of JNPSoft OptiCat. “DataLive gives our partners the ability to strategically follow up with distributors and retailers, perform reviews and accurately forecast supply chain management.”
“DataLive was designed to determine why sales may not be happening as projected,” said Bryan Thueson, COO JNPSoft OptiCat. “DataLive has flexible packages based on search volume making it an effective tool to help you sell more parts”.
DataLive aims to automate a process that is currently manual, saving manufacturers time and allowing them to allocate valuable resources to other critical operations.
For more information about DataLive visit
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By Counterman
KYB recently unveiled the KYB Parts Catalog app.
While most mobile catalog apps only ask for the year, make and model when searching for part numbers, KYB said its app dives much deeper, requesting information such as engine size, trim package and drivetrain type when applicable.
The additional levels of detail provide “an accurate and much narrower list of recommended shock-and-strut applications and part numbers,” according to the company.
With the app, service writers and technicians can quickly search for the part they need without accessing a computer. The app also provides recommended part numbers for performance-upgrade shocks and struts, strut mounts, boots and bumpers if available.
The app can recommend the closest retailer or wholesaler from which to order the part, KYB noted.
“The new KYB Parts Catalog app quickly provides repair shops with the right part number, helping to reduce repair time and opening repair bays quicker,” the company said in a news release.
Those who were using the KYB Shocks app will be automatically updated to this latest version, KYB said. New users can download the KYB Parts Catalog on The App Store and Google Play.
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By Counterman
It’s been estimated that fraudulent warranty claims cost auto parts stores $600 million every year.
Those costs stem from a number of expenses that are set in motion by a return, including manually processing credits; reverse logistics and transportation; repackaging products; and additional quality-control testing to rule out major defects in materials.
The “Check the Part” campaign estimates that more than 50% of warranty returns are either brand-new or not the manufacturer’s product – which suggests that many parts professionals aren’t even looking at the item that’s being returned.
Endorsed by MEMA Aftermarket Suppliers and the Auto Care Association, the campaign encourages parts professionals to follow a simple three-step process when processing warranty returns:
Open the box. Inspect the part. Verify the return. Recently, Dorman Products published a return guide for fluid reservoirs.
If a customer wants to return a fluid reservoir, Dorman recommends these four steps to determine if it’s a valid warranty claim:
Verify that it’s the right part type. Some customers return unrelated products and heavy objects as a scam to get money back. If it’s the correct part type, verify the part marking. Dorman reservoirs have the part number molded into the part, so you can be sure it’s the right part in the box. Verify that the cap is present in the box. Each Dorman reservoir comes with a cap, and if the cap is missing, the reservoir might not be covered under warranty policy. Verify whether the part has been used. A mounted or used reservoir will have marks from mounting fasteners, residue from being filled and/or yellowing from heat. If it doesn’t appear to be used, it may be new and unmounted, and therefore can be sold again. When the customer describes the reason for returning the part, write it on the side of the box. This can greatly help in identifying and fixing these issues. You can download a PDF of the return guide below:
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