Dana Offering Special E-Commerce Pricing For Enthusiasts
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By elizabeth
Audi's Engine is a masterpiece of naturally aspirated engineering found across the A8, S4, RS4, and R8 model lines. Smooth, powerful, and impressively refined, it delivers performance that still feels modern despite its age. Known concerns include timing chain tensioner wear and occasional carbon buildup on intake valves due to direct injection technology. Always verify which specific variant you're purchasing, as power outputs and ancillary configurations vary between applications. Request full compression test documentation and check oil consumption levels before finalising any deal. A low-mileage Audi V8 sourced from a reputable specialist delivers extraordinary value — combining executive-grade refinement with genuine sports car performance in one elegant, enduring package.
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By Counterman
The majority of our everyday sales come directly from our in-stock inventories. Our customers have an expectation that the parts and products they require for a wide variety of vehicle repairs will be waiting for them when they call or stop into our store locations. Inventory is our most valuable physical asset aside from storefront real estate, but it is the investment that arguably has the most direct effect on success.
The harsh reality is that no inventory, no matter how carefully curated, can fulfill every customer’s needs on every visit. We can blame the proliferation of parts categories or the complexities of today’s repair environment, even attribute it to the number of vehicle brands for which we provide coverage, but today’s inventory programs must provide a breadth of offerings unlike anything we’ve supplied before. Special orders are a necessity in today’s marketplace, and effectively handling this portion of our business is critical for our success.
Special orders come in many forms, from a simple out-of-stock situation that requires immediate fulfillment, to a request for a rare or hard-to-find component that may take an extensive search to source. For a warehouse-class mover, we will likely only need to place an order from our distribution center and wait for the next regularly-scheduled delivery window. These same-day and next-day orders still count as special orders, but aren’t the ones that really set us apart from the competition.
Finding “needles in haystacks” is where our special order skills are the most in-demand. Connecting a customer with a hard-to-find part often requires us to work outside of our usual warehousing system, which comes with its own set of unique challenges. When we work within our own familiar system, we usually know how long of a lead time to expect, what return and core policies may be in effect, and have an established framework for tracking and billing these items. Having a network of secondary or “one-off” vendors can complicate matters, but is critical for fulfilling many of the more “oddball” customer requests.
Setting clear expectations when providing “outside-the-box” solutions is essential to keeping customers (and your accounting department) satisfied. When we choose to offer an “outside part,” we assume some level of responsibility for that item in terms of warranty or suitability, and we must be able to follow-up if something goes wrong, sometimes at our own expense. Establish clear guidelines for how you’re willing to compensate your customer in the event that a special order is defective, damaged, or no longer needed. Your “occasional” vendors may have different terms from your primary suppliers, so be sure that a promise made can be a promise kept!
When it comes to billing special order parts, it is important to figure all associated costs when arriving at the final resale price. The purchase price of the item, any core charges, shipping fees (including costs associated with return shipment of cores) and even handling charges all contribute to the final cost, and need to be considered when calculating the resale value. Prepayment in full will help prevent abandoned orders and protect your bottom line, but does require you to calculate your total cost before completing the transaction. A best practice is to invoice the part separately from the charges involved in getting it to you. If you are forced to take the part back later, those separate “acquisition charges” aren’t automatically forfeited.
Considering that most special order policies offer limited or no refundability, it is doubly important that we get things right the first time! Your customer understands that you are going “above and beyond” to assist them in their search for the perfect product, but their appreciation for your efforts quickly disappears if the results don’t match the expectations which you have set.
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By Counterman
The majority of our everyday sales come directly from our in-stock inventories. Our customers have an expectation that the parts and products they require for a wide variety of vehicle repairs will be waiting for them when they call or stop into our store locations. Inventory is our most valuable physical asset aside from storefront real estate, but it is the investment that arguably has the most direct effect on success.
The harsh reality is that no inventory, no matter how carefully curated, can fulfill every customer’s needs on every visit. We can blame the proliferation of parts categories or the complexities of today’s repair environment, even attribute it to the number of vehicle brands for which we provide coverage, but today’s inventory programs must provide a breadth of offerings unlike anything we’ve supplied before. Special orders are a necessity in today’s marketplace, and effectively handling this portion of our business is critical for our success.
Special orders come in many forms, from a simple out-of-stock situation that requires immediate fulfillment, to a request for a rare or hard-to-find component that may take an extensive search to source. For a warehouse-class mover, we will likely only need to place an order from our distribution center and wait for the next regularly-scheduled delivery window. These same-day and next-day orders still count as special orders, but aren’t the ones that really set us apart from the competition.
Finding “needles in haystacks” is where our special order skills are the most in-demand. Connecting a customer with a hard-to-find part often requires us to work outside of our usual warehousing system, which comes with its own set of unique challenges. When we work within our own familiar system, we usually know how long of a lead time to expect, what return and core policies may be in effect, and have an established framework for tracking and billing these items. Having a network of secondary or “one-off” vendors can complicate matters, but is critical for fulfilling many of the more “oddball” customer requests.
Setting clear expectations when providing “outside-the-box” solutions is essential to keeping customers (and your accounting department) satisfied. When we choose to offer an “outside part,” we assume some level of responsibility for that item in terms of warranty or suitability, and we must be able to follow-up if something goes wrong, sometimes at our own expense. Establish clear guidelines for how you’re willing to compensate your customer in the event that a special order is defective, damaged, or no longer needed. Your “occasional” vendors may have different terms from your primary suppliers, so be sure that a promise made can be a promise kept!
When it comes to billing special order parts, it is important to figure all associated costs when arriving at the final resale price. The purchase price of the item, any core charges, shipping fees (including costs associated with return shipment of cores) and even handling charges all contribute to the final cost, and need to be considered when calculating the resale value. Prepayment in full will help prevent abandoned orders and protect your bottom line, but does require you to calculate your total cost before completing the transaction. A best practice is to invoice the part separately from the charges involved in getting it to you. If you are forced to take the part back later, those separate “acquisition charges” aren’t automatically forfeited.
Considering that most special order policies offer limited or no refundability, it is doubly important that we get things right the first time! Your customer understands that you are going “above and beyond” to assist them in their search for the perfect product, but their appreciation for your efforts quickly disappears if the results don’t match the expectations which you have set.
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By Counterman
link hidden, please login to view announced the appointment of Chris Huff as Vice President of Pricing and Category Management. With more than 15 years of experience in the automotive aftermarket, Chris brings a data-driven approach and proven leadership across multiple levels of the industry. Chris’s background includes leading a family-owned, 12-location wholesale distribution business, as well as holding senior leadership roles at XL Parts and The Parts House, where he supported pricing, operations and inventory category management across more than 200 locations. Combining hands-on entrepreneurial experience and large-scale enterprise leadership positions, Chris will advance NexaMotion Group’s pricing and category management capabilities and support continued growth, the company said.
“Chris is a results-oriented leader with the experience and vision to elevate our pricing and category strategies,” said Scott Weinstein, president of NexaMotion Group. “Our vendor partners can look forward to a collaborative and strategic partnership with Chris joining our team, and we’re thrilled to welcome him aboard.”
link hidden, please login to view continues to focus on innovation, operational excellence and strengthening relationships with its partners across the automotive aftermarket. Chris Huff’s addition to the leadership team underscores the company’s commitment to these priorities. The post
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By Counterman
HELLA Aftermarket is further expanding its offering in brake systems. HELLA now offers sets of brake pads and brake discs for the independent aftermarket for the first time.
“Our goal is to offer our customers the right solution for almost every vehicle model at all times – in the usual high HELLA quality and with the greatest possible availability,” said Dr. Marcel Wiedmann, head of independent aftermarket at HELLA. “In this way, we support wholesalers and workshops in working even more efficiently and successfully.”
Expanded Range of Brake Calipers and Discs
link hidden, please login to view said it will expand its NEWMAN portfolio of new and deposit-free brake calipers from 350 to 500 article numbers. The company also expanded its brake disc offering by adding around 50 new article numbers. The expanded line includes conventional and two-piece brake discs. HELLA supplements the portfolio with one-piece, cost-optimized brake discs for BMW and Mercedes-Benz models originally equipped with two-piece discs. Unlike the two-piece versions with an aluminum hat, these one-piece discs use grey cast material.
HELLA Introduces Brake Bundles
For the first time, HELLA offers practical brake bundles of pads and discs for high-demand models. Popular applications include the VW Golf, BMW 3 Series and Mercedes-Benz Sprinter.
“With the targeted expansion of our brake range, we are achieving almost complete market coverage and offering our customers even more choice and availability,” said Wiedmann.
Coverage Across Vehicle Segments
HELLA said it offers nearly 99 percent coverage for brake pads and discs and over 85 percent coverage for brake hydraulics. The company added that it also covers more than 90 percent of brake pads for electric and hybrid models.
link hidden, please login to view covers over 85 percent of discs for these vehicles, as well. The post
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