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By Counterman
It’s been estimated that fraudulent warranty claims cost auto parts stores $600 million every year.
Those costs stem from a number of expenses that are set in motion by a return, including manually processing credits; reverse logistics and transportation; repackaging products; and additional quality-control testing to rule out major defects in materials.
The “Check the Part” campaign estimates that more than 50% of warranty returns are either brand-new or not the manufacturer’s product – which suggests that many parts professionals aren’t even looking at the item that’s being returned.
Endorsed by MEMA Aftermarket Suppliers and the Auto Care Association, the campaign encourages parts professionals to follow a simple three-step process when processing warranty returns:
Open the box. Inspect the part. Verify the return. Recently, Dorman Products published a return guide for CV-joint kits.
If a customer wants to return a CV-joint kit, Dorman offers these three tips to help to determine if it’s a valid warranty claim:
Open the box and make sure the correct part is in the box. Some customers may try to return unrelated products and heavy objects as a scam. Dorman parts will be laser-etched with the part number as shown. OEM parts or parts from other manufacturers are not valid returns. Some joints come lubricated from the factory. Others have grease supplied. Grease must be installed in all cases. No joint can last without lubricant! Verify grease was present – the unit should be pretty messy when returned. If you see rust, blue discoloration or distorted components, it’s likely the joint had too little grease and thus is ineligible to be returned. Please share examples of ineligible returns on link hidden, please login to view. You can download a PDF of the return guide below:
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By RobertScott56
If you're in need of an auto parts repair shop in Houston, there are numerous options available to you. One highly recommended establishment is Carmotive, a well-known chain with multiple locations across the city. They offer a wide range of auto parts and accessories, along with knowledgeable staff who can assist you in finding the right parts for your vehicle. Another reputable choice is O'Reilly Auto Parts, which also has several branches throughout Houston. Their stores carry a comprehensive selection of parts and tools, and their staff is known for their helpfulness and expertise. Additionally, Advance Auto Parts is another reliable option, known for its extensive inventory and convenient locations. No matter which shop you choose, be sure to call ahead to confirm availability and any specific services they offer, ensuring a smooth and efficient repair process for your vehicle.
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By Counterman
FCS Automotive announced the release of 18 new part numbers.
The release includes four shock absorbers covering nearly 3.6 million vehicles in operation, and 14 suspension struts covering 5.4 million vehicles in operation.
All of the units are in stock and ready to ship, FCS noted.
The new numbers cover some of the most popular applications on the road today, including the Audi A3, Chevrolet Tahoe, Ford Bronco, Jeep Compass, Mazda 3, Mercedes Benz E350, Nissan Sentra and more, according to the company.
“FCS remains committed to be first to market with new numbers, while providing the most comprehensive market coverage in North America – well-beyond our nearest competitor,” FCS said in a news release.
As a global supplier in more than 40 countries, FCS products are produced to meet strict OE quality processes backed by extensive in-house testing and IATF 16949 and ISO 14001 certifications, according to the company.
For more information, call 866-708-4554 or visit
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