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By Counterman
Repairify and Autel U.S. announced an exclusive long-term collaboration agreement for the delivery of Repairify’s patented global OEM remote solutions for diagnostics, calibrations and programming through Autel’s remote-capable products across North America.
As part of the agreement, Repairify will integrate its patented global remote diagnostic, calibration and programming solutions as a new service offering into a revised version of Autel’s Remote Expert platform. Repairify and Autel will jointly manage the platform that now will offer customers the choice of using the certified and warrantied OEM remote solutions from Repairify, along with the independent Remote Experts (vetted for their experience) who already are serving the platform.
Launched in 2022, Autel’s Remote Expert provides customers onsite aftermarket scanning and access to remote OEM tools supported by experienced professionals. Remote Expert is available through the Autel MaxiSYS Ultra, Ultra EV, MS919, MS909 and MS909 EV diagnostics tablets. Remote Expert also will be expanded into Autel’s ADAS calibration systems.
“We are excited to enter into this collaboration with Repairify,” Autel U.S. CEO Chloe Hung said. “Autel developed the Remote Expert platform to provide our users remote access to specialized and experienced module programmers and diagnosticians. We are very proud that its success drew the attention of a company of such quality and industry success as Repairify. We are confident that this partnership will benefit both companies and, most importantly, be of immense value to our users.”
According to the companies, combining the Repairify remote services solutions program with the Autel Remote Expert Platform delivers what automotive repair professionals have requested for years: a seamless experience that delivers fast, accurate, certified and safe vehicle repairs with the choice of aftermarket or OEM tool support.
“Since its launch into the North American market in 2005, Autel has been known for their consistent delivery of leading innovative solutions across the mechanical and collision markets,” said Cris Hollingsworth, president of Repairify Global Holdings. “Repairify is honored to embark on this partnership and to broaden the reach of our solutions through the new and existing Autel network of customers.” For additional information, visit
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By Counterman
Autel U.S. has launched its Remote Expert platform to all MaxiSYS Ultra, MS919 and MS909 tablets nationwide.
The Remote Expert platform connects technicians with independent module programmers, automotive diagnosticians and system experts who use the peer-to-peer network to perform needed services remotely.
Earlier this year, the platform debuted on the East Coast and has since become available across the country and Canada.
“Techs can connect with experts remotely from as close as down the street to thousands of miles away,” explained Maurice Miller, Autel’s director of technical operations.
Since its debut, more than 2,500 sessions have been completed, and the platform continues to grow in popularity, according to the company. Remote Expert has seen more than 350 competed orders in just the first two weeks of August.
As shops face a severe staff shortage and technicians are overwhelmed with the increasing complexity of today’s vehicles, Remote Expert is an ideal solution, Autel asserted.
“Remote Expert is like a virtual lifeline from the technician to an expert,” said Miller. “Whatever a technician’s challenge, from a tricky diagnosis to module programming, he can use the platform to reach out to an expert. No need to sublet the work or wait for a mobile programmer to drive to the shop; help is a tap on the tablet away.”
Here’s how it works: From his Autel Ultra, MS919 or MS909, the technician writes the order with vehicle identification and the issue and submits it to the expert community. The expert sends a quote on the job directly to the tablet. Once the price is set, the expert connects his hardware and Autel Remote Expert device to one of Autel’s multiple pass-through servers. The servers are strategically located throughout the United States to ensure that communication from the expert’s systems to the technician’s equipment and vehicle is sent efficiently with the least latency or delay.
Although other companies offer remote programming and diagnostics services, the Autel Remote Expert platform is unique for many reasons, according to the company. The technician needs only his Autel tablet and VCI; no other hardware is required. The expert contracts directly with the technician while Autel only acts to provide the platform and to vet each expert to confirm that each has liability insurance and the proper education, experience, OE subscriptions and hardware.
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By Counterman
Like many other OEMs, the Stellantis family of Chrysler, Dodge, Jeep and RAM (CDJR) vehicles uses a variety of sales codes to identify major and minor options. Unfortunately, these sales codes aren’t as readily accessible to the independent technician or the aftermarket professional as the codes used by other manufacturers.
The VIN decal found in the doorjamb of most modern CDJR vehicles only includes paint, interior trim, GVWR and tire information. Unlike GM and VW/Audi, there is no options tag in the glovebox or trunk area advertising these option codes. Breaking CDJR codes has traditionally required a call to your local dealer.
Veteran parts specialists will remember the SBA, SBB or SBC options found in the steering category for many Mopar products from the ‘80s and ‘90s, and the difficulty in actually finding those codes without the assistance of their local dealer. Most of us have run across choices between 136- or 160-amp alternators, and many parts specialists have realized that modern CDJR paint codes almost always start with a “P.”
In the past few years, there has been an increased use of “BRx” sales codes to identify CDJR brake packages in our aftermarket catalogs. In place of physical descriptions like “12-inch vented rotor” or “dual-piston caliper,” we’re left with a jumble of codes such as BR1, BRF, BRY, etc. This coincided with the 2014 formation of FCA (Fiat Chrysler Automobiles), the manufacturer of CDJR vehicles prior to its merger into Stellantis. Catalog information derived from FCA sources resulted in this proliferation of “BR” codes.
To make things even more difficult, many of these codes appear across multiple CDJR platforms, and each code may translate to different specifications depending on the vehicle being catalogued. Using a variety of catalog descriptions, approximate measurements and OEM sales codes, the following information collects these descriptors into one location. Included here are many of the most common confusing applications, with some identifying characteristics that can be determined “in the field:”
CHRYSLER 200, 2015-2017
BRF (13” front rotors)
BR1 and BRG (12” front rotors)
CHRYSLER Town & Country, DODGE Grand Caravan, 2015-2020
BRE (11.89” front rotor w/single-piston front caliper,
12” rear rotor)
BR1, BR3, BRG (13” front rotor w/dual-piston caliper,
12.9” rear rotor)
Chrysler 300, DODGE Challenger/Charger, 2015-present
BR3 (12.6” rotors, vented front, solid rear)
BR4 (Brembo four-piston fixed front caliper)
BR5, BR6 (13.6” front rotor, 12.6” vented rear)
BR7 (Brembo six-piston fixed front caliper)
BR9 (14.5” front rotor, 13.75” vented rear, police package Charger only)
Dodge Durango, Jeep Grand Cherokee 2015-present
BR2,BR3,BR6, BR8 (13.78” front rotor, 13” vented rear)
BR4 (SRT with Brembo calipers)
BRY (13” vented front rotor, 13” solid rear rotor)
Jeep Cherokee, 2014-present
BR1 (single-piston front caliper, 13” vented rear rotor)
BR3 (dual-piston front caliper, 13” vented rear rotor)
BR6, BRG (dual-piston front caliper, 12.6” solid
rear rotor)
BRF (single-piston front caliper, 11” solid rear rotor)
Jeep Compass, 2017-present
In 2017, the MK platform (“old body”) featured 11.57” front rotors, and either 10.3” or 11.9” rear rotors. The new MP platform Compass features 12” front rotors, and 10.95” rear rotors.
Jeep Wrangler JK, 2018 (“old body”)
BR6 (13” front rotor)
BRW (11.9” front rotor)
Jeep Wrangler JL, 2018-present
BR2, BR6 (13” diameter, 1.1” thick front rotor, 13.46” solid rear rotor)
BR3 (13” diameter, 1.1” thick front rotor, 13.78” vented rear rotor)
BRY (13” diameter, 0 .945” thick front rotor, 13” solid rear rotor)
RAM 1500, 2019-present
The DS platform RAM 1500 “Classic” features the previous five-lug wheel, while the new-for-2019 DT platform RAM 1500 features six-lug wheels.
When a customer comes to our counter, they’ve usually chosen us based on our reputation for providing convenient service and the correct parts. If we repeatedly fail to meet their expectations, or make a habit of telling them to look elsewhere for the information we need, eventually someone else will capture their business. In the case of these brake codes, your choices are to use all the resources at your disposal to figure out the correct parts, or send them to the local dealer so they can fetch the information that matches your electronic catalog. Once they leave your store, there’s a chance they won’t be back.
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By TerryTeng
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