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By Counterman
It’s been estimated that fraudulent warranty claims cost auto parts stores $600 million every year.
Those costs stem from a number of expenses that are set in motion by a return, including manually processing credits; reverse logistics and transportation; repackaging products; and additional quality-control testing to rule out major defects in materials.
The “Check the Part” campaign estimates that more than 50% of warranty returns are either brand-new or not the manufacturer’s product – which suggests that many parts professionals aren’t even looking at the item that’s being returned.
Endorsed by MEMA Aftermarket Suppliers and the Auto Care Association, the campaign encourages parts professionals to follow a simple three-step process when processing warranty returns:
Open the box. Inspect the part. Verify the return. Recently, Dorman Products published a return guide for CV-joint kits.
If a customer wants to return a CV-joint kit, Dorman offers these three tips to help to determine if it’s a valid warranty claim:
Open the box and make sure the correct part is in the box. Some customers may try to return unrelated products and heavy objects as a scam. Dorman parts will be laser-etched with the part number as shown. OEM parts or parts from other manufacturers are not valid returns. Some joints come lubricated from the factory. Others have grease supplied. Grease must be installed in all cases. No joint can last without lubricant! Verify grease was present – the unit should be pretty messy when returned. If you see rust, blue discoloration or distorted components, it’s likely the joint had too little grease and thus is ineligible to be returned. Please share examples of ineligible returns on link hidden, please login to view. You can download a PDF of the return guide below:
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By NAPA
Is your car not shifting gears like it used to? An automatic transmission makes driving much less complicated than the manual gear (stick shift) alternative. But that convenience comes at the price of complexity. When an automatic transmission equipped car won’t shift gears, there could be several potential issues. These issues can range from a simple fix to needing a complete transmission rebuild. Below is technical expertise on “Why is my automatic car not shifting gears?”
Low Transmission Fluid link hidden, please login to view
Your automatic transmission relies on hydraulic fluid pressure to operate. The pump pulls
link hidden, please login to view from the transmission pan reservoir to actuate different components. If the transmission fluid level gets low enough, the pump will be unable to push fluid where it needs to go. Even worse, the pump will pull air into the system, which could lead to a lack of lubrication that damages parts. If you are lucky, your vehicle has a transmission fluid dipstick so you can easily check the fluid level according to the instructions in the owner’s manual. If your vehicle does not have a transmission fluid dipstick but is “
link hidden, please login to view”, that doesn’t prevent you from checking the fluid level. In most cases, the fluid can be checked via a fill plug, but the transmission has to be at a certain temperature and the vehicle must be level. This isn’t an easy task, so it might be best to have your local link hidden, please login to view do it for you. Faulty Shift Solenoid
We just mentioned how an automatic transmission relies on pressurized fluid to operate, but that fluid also needs to be routed to where it is needed. In a modern, electronically controlled automatic transmission, shift solenoids control the flow of transmission fluid. If the shift solenoid is faulty, then the fluid won’t be routed to the desired shift actuator. In older non-electronically controlled transmissions, shifting was controlled by shift valves, but the idea is the same. Shift solenoids can wear out or get stuck, leading to a no-shift condition. Fixing a faulty shift solenoid usually requires removing the transmission fluid pan to access the transmission valve body.
Low Transmission Fluid Pressure
You should be seeing a pattern of how important hydraulic fluid is to the operation of an automatic transmission. If the transmission fluid level is fine, there may still be a problem with the fluid pressure. Low fluid pressure can be caused by a worn out pump, clogged fluid passages or a clogged transmission fluid filter. A lack of shifting car gears due to low fluid pressure usually means it is time for a
link hidden, please login to view. If the problem is with the pump itself, then you are probably looking at a transmission rebuild. Bad Transmission Control Module
Most modern automatic transmissions have an electronic
link hidden, please login to view (TCM). The control module takes input from various sensors, and decides how the transmission should react. Depending on where the control module is mounted, it can lead a very hard life. Extreme temperatures, vibrations, leaking fluids and sometimes even how the circuit board is built can all lead to failures of microchips and other electronic components. If the check engine light is on while you are having shifting problems, the TCM may be the issue. Broken Shift Cable
Each time you drive, the shifter is moved at least twice, once for driving and again for park. That movement adds up over the years. While an automatic transmission doesn’t have the complicated shifting mechanism of a manual transmission, there is usually a physical connection between the shifter and the transmission. Modern
link hidden, please login to view usually have plastic components that can break down over time. There may also be bushings that get worn out. The shift cable itself is usually metal and rarely breaks, but the pieces connecting it to the transmission can possibly fail. Shift Lock Engaged
If the car is not shifting into gear from park, then the issue might be the gear shift interlock. Most modern vehicles have a lockout on the automatic gear shifter that requires the brake pedal to be pressed first. If the brake pedal isn’t pressed, the shifter won’t move. It is possible that the brake pedal sensor doesn’t read that the pedal is pressed, or a break in the shift interlock circuit interrupts the connection. The shift lock can be
link hidden, please login to view. Worn Out Bands
Just like how brake pads can wear out, so can the friction materials inside the transmission like the bands. Transmission bands hold certain components in place, while others are allowed to rotate. When this happens, the transmission won’t go into certain gears. Unfortunately worn out bands usually mean a complete transmission overhaul. Material from the worn out bands can make their way into sensitive fluid passages, clogging them or causing accelerated wear
Failed Throttle Sensor
This one may seem odd, but gauging how much throttle input the driver is giving makes a big difference in how the transmission acts. Whether the input is from a
link hidden, please login to view or a cable, if the driver pushes down the gas pedal, the transmission needs to change gears. But if that input isn’t received, the transmission has no idea what the driver wants to do. If the transmission doesn’t know the driver is hitting the gas, it might not shift into the next gear. Even worse, on some older transmissions, if the transmission isn’t linked correctly to the throttle input, severe damage can be done. If your transmission isn’t shifting like it used to, simply head to your local
link hidden, please login to view center. Our team of ASE-certified technicians have the expertise and training to diagnose your automatic transmission issues. As a bonus, your repair is covered by our free 24-Month/24,000-Mile link hidden, please login to view (parts and labor on qualifying repairs and services), which spans across the entire nationwide NAPA Network, including 17,000+ NAPA Auto Care center locations. Photos courtesy of
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By Counterman
Applications are being accepted for the Federated Car Care Scholarship program.
Interested students should complete and submit their applications at
link hidden, please login to view by March 31. The Federated Car Care scholarships are funded by Fisher Auto Parts in memory of Art Fisher, founder of Federated Auto Parts and the Federated Car Care program. Qualified candidates should specify “Federated” on their application when applying online.
Administered by the University of the Aftermarket Foundation (
link hidden, please login to view), the scholarships will be awarded to employees and children of active Federated Car Care Center members attending a two- or four-year accredited college, an ASE/NATEF-certified post-secondary automotive, heavy-duty or collision technician training program or any licensed and accredited vocational school. Students graduating from high school in 2024 and heading to any of these post-secondary programs also are eligible. “It is a privilege for us to once again provide scholarship opportunities to the children and employees of Car Care members, assisting them in furthering their education,” said Bo Fisher, chairman and CEO of Fisher Auto Parts. “The University of the Aftermarket Foundation’s AutomotiveScholarships.com website streamlines the application process. We urge all interested candidates to submit their applications by March 31 and look forward to awarding Federated Car Care scholarships to another group of deserving young men and women for the 2024-25 academic year.”
Federated is one of more than 30 other organizations awarding scholarships on
link hidden, please login to view. As an added benefit for students who apply at this site, each completed application will be considered by every scholarship where the candidate meets the qualifications. The post
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By Counterman
FCS Automotive announced the release of 18 new part numbers.
The release includes four shock absorbers covering nearly 3.6 million vehicles in operation, and 14 suspension struts covering 5.4 million vehicles in operation.
All of the units are in stock and ready to ship, FCS noted.
The new numbers cover some of the most popular applications on the road today, including the Audi A3, Chevrolet Tahoe, Ford Bronco, Jeep Compass, Mazda 3, Mercedes Benz E350, Nissan Sentra and more, according to the company.
“FCS remains committed to be first to market with new numbers, while providing the most comprehensive market coverage in North America – well-beyond our nearest competitor,” FCS said in a news release.
As a global supplier in more than 40 countries, FCS products are produced to meet strict OE quality processes backed by extensive in-house testing and IATF 16949 and ISO 14001 certifications, according to the company.
For more information, call 866-708-4554 or visit
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