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Reasons to clear data from customers’ vehicles before selling
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By Counterman
Ask anyone what a “complete” brake job is and you’re likely to get a variety of answers. In the context of professional automotive repair, I define complete as meaning correctly done.
Why? Because the actual work that needs done to any given vehicle can vary depending on vehicle mileage, age and condition. And it can vary based on the equipment. For example, do you have access to a brake lathe? As a counter professional, you’ll have to dig into the details with your customer to determine what they need. However, there are simple guidelines to follow that will ensure you’re advising a “complete” brake job every time.
Brake Fluid, Brake Fluid, Brake Fluid
Above all, clean brake fluid is my first requirement.
It’s probably one of the most overlooked vehicle services, and most people don’t think of it as part of a brake job. It’s an afterthought only considered if they’re forced to do it. Anytime I perform brake work, the first part of the inspection is the bleeder screws. They must be able to open. No brake job is complete without flushing the brake fluid.
There’s no need to get “crazy” with it either when it’s done on a regular basis. A couple small 12-ounce bottles are plenty. Use a clean suction-bulb to remove as much brake fluid as you can from the master-cylinder reservoir, refill it, then flush fluid through until you can fit the contents of both bottles into the reservoir. Start with five strokes at each wheel until you see how much fluid is being forced through, so you equally balance the flushing from front to rear.
Contaminated brake fluid is corrosive and damaging to all the internal brake-system components, and it can cause poor braking performance. Even though every manufacturer specifies to flush it on a regular basis, it’s still out-of-sight, out-of-mind for a lot of people. In my opinion, you can’t change the brake fluid too often.
A complete brake job not only includes fluid, but also calipers or wheel cylinders in any situation where the bleeders don’t open.
Pads and Rotors
When disc brakes are being serviced, pads and rotors are at the core of the job. It’s far less common to resurface rotors than it has been in past times, and it doesn’t matter if you take that road or go with new. But the bottom line is something must happen with the rotors. “Slapping” a set of pads on old rotors is an immediate fail. The pads will never bed in properly, and you’ll only be faced with poor brake performance, uneven pad wear and unwanted noise.
The bottom line: Rotors must be resurfaced or replaced for the job to be complete. By the same token, old pads on new rotors equals an incomplete brake job.
Why would someone do this? Your guess could be as good as mine, but believe me, I’ve seen it all and I’m sure you have too. New pads and rotors bed in together. In other words, they rely on each other for proper brake operation.
Drum Brakes
If you thought there were some offenders with disc brakes, drums are often worse. For some reason there seems to be a perception that brake drums miraculously never need service, but the same theories hold true. If you’re replacing brake shoes, the job is only correctly done by resurfacing or replacing the drums.
Hardware
Hardware is anything from springs and hold-downs on drum brakes to anti-rattle clips and slide-pin boots on disc brakes. All these little pieces are important to proper brake operation. On drum brakes, even though everything may be intact, it’s also old and the springs will simply be fatigued. On disc brakes, the same holds true and even anti-rattle clips that look OK can be worn or fatigued in some manner. Luckily, most pads come with the hardware. They don’t put it in the box just for fun.
One of the most overlooked parts of disc-brake service is the fact that the pads must be able to move freely in the caliper bracket and the calipers also must be able to move freely back and forth. Most calipers (excluding fixed calipers) feature slide pins that allow this to happen. No brake job is complete without removing the slide pins, cleaning them up, lubricating them and reinstalling them with new boots when required.
It’s surprising how often the slide pins are stuck and how often brake pads are jammed in place due to rust, and the rust must be completely removed to allow free movement of the new brake pads. Stuck pins or stuck pads cause uneven and accelerated wear, dragging brakes, pulling and excessive heat buildup.
Lubrication
I touched on it already, but it’s worth a second mention. In addition to the slide pins on calipers, the brake pads require lubrication any place they contact the caliper bracket or caliper. Brake lube is specifically formulated to a) not damage or swell rubber components such as piston or slide-pin boots, b) prevent vibrations that cause noise, c) lubricate the pad contact points so they move freely in the caliper bracket and d) resist washing out.
In the case of drum brakes, the backing plates feature specific contact points for the brake shoes, which should be cleaned and lubricated. Brake shoes also require lubrication at pivot and contact points between the shoes and hardware.
Inspection
Determining what is required for a complete brake job can only be done through inspection and disassembly. It’s easy to see worn-out pads and rusty rotors through a wheel, but even when that’s evident, you can’t see anything else until you take things apart. This is when you inspect for brake-fluid leaks, seized or damaged hardware, torn dust boots and functional bleeder screws.
If leaks are found or dust boots are torn on a caliper piston or wheel cylinder, or if the bleeder won’t open, the components need to be replaced. Only until disassembly is performed during an inspection can you say absolutely what’s needed for any given vehicle. Sure, we can all look at a 50,000-mile four-year-old vehicle and say that it needs pads and rotors, and most likely those are the only hard parts it will need. But it’s no guarantee, and the higher the mileage and older the vehicle, the more likely we’ll find something else, which leads to the next category …
Recommending Parts
There’s always a way to work into the conversation of a complete brake job. The next time someone comes in and wants pads and rotors, you might ask, “Would you like me to look up caliper availability just in case a bleeder screw doesn’t open, or a caliper pin is seized?” If they’re an experienced technician, they know how often that happens, and they’ll likely say yes, just to know in case they need them, and they’ll appreciate it!
If they’re new at all this, it will get them thinking and open the door for your advice. The next thing you know, they might change their mind and decide to buy new calipers – or at minimum they’ll leave with the extra goodies they need for a complete brake job, such as brake lubricant, brake fluid, brake cleaner and some shop rags. If they get into the job and realize there’s a problem, they’ll be right back at your store.
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By NAPA
Christian Eckes was one of the early favorites at Atlanta Motor Speedway before a brake issue put a halt to his strong afternoon. The driver of the No. 19
link hidden, please login to view Chevrolet Silverado RST led 20 laps in the opening segment enroute to a stage win and captured his first playoff point of the season. However, Eckes’ afternoon resulted in a 32nd-place finish after completing 50 circuits.
Eckes took the green flag in fifth position as he and his MHR teammates dominated qualifying, with all four trucks occupying the top-five spots in the starting lineup. In typical fashion, Eckes wasted no time making bold moves towards the lead. He grabbed the second position on the opening lap and took the lead on lap 11. Shortly after a restart on lap 22, Eckes radioed his NAPA Auto Care team that his brake pedal was going to the floor and that he did not have any brakes. Despite the alarming discovery, Eckes drove to the stage win on lap 30, but was forced to pit under the stage caution.
Crew chief Charles Denike and the MHR team attempted to resolve the issue, but Eckes was forced to retire early and was credited with the 32nd-place result.
“We had a really fast NAPA Auto Care Chevrolet,” Eckes said. “We drove straight to the lead early and was able to control the race for most of the first stage. The brake pedal went to the floor towards the end of the first stage and had some fluid inside the truck, so its really unfortunate for our team and everybody at NAPA that was out here today with us. We’ll go to Vegas and try to make up for it”
Start / Finish: 5 / 32
Points Standing / Total: 9th / 54 pts.
Next Race: Friday, March 1, Las Vegas Motor Speedway
How to Watch or Listen: 9:00 p.m. ET on FS1, MRN or SiriusXM
NAPA:
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By Counterman
new national survey by Atomik Research reveals 91% of American motorists say they’ve experienced a dead battery, but nearly two-thirds (65%) of motorists admit they don’t think about having their car battery checked until it’s too late.
To raise awareness of the importance of having a reliable car battery, Advance Auto Parts is giving away free DieHard batteries on National Battery Day, which is Sunday, Feb. 18.
Advance said it will surprise randomly selected customers with a free DieHard battery, including those getting their current battery tested, at participating stores nationwide.
As part of National Battery Day, Advance is partnering with Tampa Bay Buccaneers quarterback Baker Mayfield to encourage motorists to get their car batteries tested.
“Checking the performance of your car battery can prevent unfortunate and even unsafe events caused by dead batteries,” said Junior Word, Advance’s executive vice president, U.S. stores.
Additional data from the national Atomik survey commissioned by Advance in January underscores the need to remind motorists to get their car batteries checked:
Sixty-five percent of motorists say they’ve missed or been late to something due to a dead car battery; nearly 10% say they missed or were late to an important life event – such as a wedding, funeral or birth of a child. Only 2% of motorists indicate they’ve had their car battery checked before a cross-country road trip. Only 5% of motorists report having ever checked their car battery when there is a drop in temperature. The post
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By Counterman
Autel recently announced its partnership with data provider MOTOR Information Systems to deliver “an improved experience for users and more streamlined access to OEM repair information using MOTOR’s TruSpeed Repair.”
MOTOR TruSpeed Repair will be available for integration into Autel’s diagnostics software on all North American Ultra-series tablets, including tools with ADAS capabilities.
With the accessibility of MOTOR TruSpeed Repair, Autel Ultra-series tablet users can access the most up-to-date automotive service and repair content within days of being published by the OEM, according to Autel.
The TruSpeed Repair information integrated into the Autel tablets’ MaxiSYS diagnostic software will include component locations, diagnostic trouble codes, maintenance schedules, repair procedures, specifications, technical service bulletins and wiring diagrams, Autel noted.
The paid subscription service also will provide OEM position statements and ADAS-related repair details. The software update and integration, expected to be released toward the end of first-quarter 2024, will be available on MaxiSYS Ultra, Ultra EV, Ultra ADAS, MS919, MS909 and MS909EV tablets.
“As we continue to expand our business and partnerships, it’s important to recognize the significance of our relationships with key customers,” said Jim Stout, MOTOR’s vice president of product management and service delivery. “We are pleased to have Autel as a customer. It is a testament to the strength of our offerings and our commitment to powering the automotive intelligence ecosystem. We look forward to building and strengthening our relationship with Autel.”
“We constantly strive to improve the efficiency of our tablets and seek to offer our end-user technicians the most value-rich diagnostic product on the market,” said Chloe Hung, Autel CEO.
“That’s why we are excited to bring MOTOR’s exceptional data and repair information service, MOTOR TruSpeed Repair, to our Ultra series tablet users.”
For more information about the integration of MOTOR TruSpeed Repair into Autel tools,
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