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FOUR-WHEEL AND ALL-WHEEL DRIVE CHALLENGES: Service Tips for Common Customer Complaints
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By Counterman
MEMA Aftermarket Suppliers announced that Brad Beckham, CEO of O’Reilly Auto Parts, will deliver the customer keynote at the
link hidden, please login to view on April 2, 2025 at the Loews Chicago O’Hare Hotel in Chicago. Beckham will share insights from the customer perspective. Serving as CEO since 2024, Beckham’s journey in the O’Reilly organization began in 1996 at the age of 17 as a parts specialist. From that first role, Beckham progressed through the roles of store manager, district manager, region manager, divisional vice president, vice president of eastern store operations and sales, senior vice president of central store operations and sales, executive vice president of store operations and sales, executive vice president and COO, and, finally to Co-president before becoming CEO. With this breadth of experience, he has a vast knowledge of retail automotive operations and a deeply rooted dedication to the O’Reilly company culture,
link hidden, please login to view said. “We are honored to have Brad as the customer keynote speaker for this year’s Vision Conference,” said Paul McCarthy, president of MEMA Aftermarket Suppliers. “Brad’s long career with O’Reilly has been defined by exceptional leadership, operational expertise, and an unwavering commitment to delivering industry-leading customer service. O’Reilly has set the recent customer standard for success and his insights into what drives that success will offer invaluable lessons to attendees as we navigate the future of the aftermarket together.”
Who Should Attend Vision, According to MEMA?
Suppliers seeking to connect with peers and key customers. Channel partners looking to collaborate on innovations and growth strategies. Private equity investors eager to explore opportunities in the dynamic aftermarket industry. The MEMA Aftermarket Suppliers Business Technology Council, Modern Industry eXpertise (MiX) and the Aftermarket Suppliers CEO Council will hold meetings immediately before Vision on April 1 at the Loews Chicago O’Hare Hotel. The Marketing Executives Council and Mobility Technology Council will hold a meeting right after the conference on April 3.
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By Counterman
Valvoline has been recognized for providing excellent customer service and has been ranked by Forbes on its “Best Customer Service 2025” list.
link hidden, please login to view was the top-ranked instant oil change company and placed 18th among the 300 brands on the list. The Forbes customer service list was based on surveys of 181,000 people in the United States who rated their interactions with more than 3,500 brands. Only the top 300-rated companies were included in the list. “Every year we serve millions of guests, and our goal is to deliver the very best customer service with each oil change and preventive automotive maintenance service,” said Laura Carpenter, Valvoline’s chief customer officer. “Our team members and franchise partners are focused and committed to go above and beyond for our guests each and every day. I’m proud of our franchise partners, teams and our retail service center managers who are delivering for our guests.”
A news release from
link hidden, please login to view explained that customers gave the company a 4.7 out of 5-star rating* for its service. That’s based on a survey of more than 1 million Valvoline Instant Oil Change customers. The post
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