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First Call: 2023 Counter Pro of the Year Randy Shambro


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Randy Shambro’s love affair with cars began at a young age.

Shambro recalls gazing longingly at the Dodge Darts in the showroom window when he walked by Mr. Norm’s Grand-Spaulding Dodge on the west side of Chicago. At the time, it was the biggest high-performance Dodge dealership in the country. Co-owner Norm Kraus rose to prominence by squeezing big-block V-8 engines into the Dart (something Chrysler said was impossible), inspiring Chrysler to produce the 383 Dart GTS and the memorable M-Code 440 Dart GTS. Kraus remains a legendary figure among Dodge/Mopar performance enthusiasts (see sidebar for more).

Growing up in the golden age of muscle cars – near the epicenter of the Dodge/Mopar performance world at the time – was a formative experience for Shambro.

“I’ve always liked cars, even when I was a kid,” Shambro recalls. “I used to look out the window of my house and I could tell what kind of car was going by. Now you can hardly tell. But back in the day, you could tell by the front end and the bumpers.”

Shambro, the 2023 Counter Professional of the Year sponsored by WIX Filters, has parlayed his love of muscle/pony cars into a fulfilling career in the automotive aftermarket that has spanned more than 40 years. Today, he is the assistant manager at O’Reilly Auto Parts store 3381 in Chicago. 

Shambro’s story begins in 1977, when he purchased a 1965 Plymouth Barracuda (which he still owns today). Obsessed with his beloved Barracuda, he made so many trips to Sunnyside Parts Warehouse for replacement parts that the manager eventually asked him if he’d like to work there. Shambro took him up on the offer.

“I was pretty much an order picker at first,” Shambro recalls. “I was filling orders from dealerships, pulling fenders, tracking down crash parts.”

The employee discount wasn’t the only part of the job that appealed to him, though. “I liked the job a lot,” Shambro says. “There was a lot of camaraderie with the guys I was working with. It was a lot of fun.”

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Photo by Kristen Hudson

A few years later, Shambro landed a job as a counterman in the parts department of a local Chrysler dealership. Shambro saw it as a great opportunity to leverage his experience with Chrysler parts. Plus, prior to working in the aftermarket, he’d been able to enroll in some classes at a Chrysler technician-training center, thanks to a shop owner who had worked on his Barracuda.

In the early 1980s, Shambro worked at a mom-and-pop shop called Almor Auto Parts.

“I was cutting drums and rotors, pressing bearings and U-joints and cutting flywheels,” he recalls.

Shambro bounced around for a bit, working at independent and franchised parts stores. In some cases, the store closed or couldn’t afford to keep him on the payroll. For several years, when his wife, Ellie, lost her job, Shambro was working two jobs to support his family.

Through it all, he never questioned his choice of career.

“I wanted to do parts. That was always my main thing,” he says. “I enjoyed it. Back in the day, I had part numbers memorized, so I could pick them up right off the shelf without looking anything up.”

Starting in the early 1990s, Shambro spent 15 years selling aftermarket accessories and custom parts. The timing turned out to be fortuitous: When the first “Fast & Furious” movie hit U.S. theaters in 2001, it inspired a new generation of car enthusiasts – and sales of aftermarket accessories exploded.

“We made a lot of money when ‘Fast & Furious’ came out,” Shambro recalls. “I was selling nitrous kits, body graphics, spoiler kits, spoiler packages. I used to sell LED [exhaust] tips, but those didn’t last long in Chicago because of the salt.”

O’Reilly: A Great Fit

Shambro’s career has shifted into high gear since joining O’Reilly Auto Parts in 2009.

As a member of Team O’Reilly, Shambro has been able to showcase his deep parts knowledge, customer-first sales mentality and roll-up-your-sleeves work ethic. It’s been a great fit. Since he joined O’Reilly, Shambro has progressed from the role of parts specialist to retail service specialist to his current position of assistant store manager.

O’Reilly has recognized Shambro on multiple occasions for his sales achievements, and he is quick to credit O’Reilly for fostering a supportive culture that has allowed him to thrive. “They take care of you,” Shambro says of O’Reilly. “If there’s anything you need – any questions, any problems – they’re there for you. They always work with me on my schedule. And they have a great culture. We all work together, and we have each other’s back.”

That support system starts with his district Manager, Fred Perez, who accompanied Shambro to AAPEX in Las Vegas, where Babcox Media (publisher of AMN/Counterman) and WIX Filters formally presented the 2023 Counter Professional of the Year award to Shambro.

Perez agrees that O’Reilly has been an outstanding fit for Shambro, and vice-versa.

“He still has that enthusiasm for O’Reilly,” Perez adds. “Randy lives by our cultural values. He believes in them and he talks about them all the time.”

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Randy Shambro and Fred Perez at AAPEX in Las Vegas

O’Reilly store 3381 is located at 7250 West Foster Ave. in Chicago. A lifelong Chicagoan, Shambro has been selling parts in that neighborhood since the early 1980s. He’s known some of his current customers for 30-plus years.

Over the years, parts stores have come and gone, and vehicle technology has taken a quantum leap. But Shambro’s approach to customer service is timeless. 

“It’s about putting in the time, getting to know the customers and building those relationships,” he explains. “You take care of the customer, answer whatever questions they have and make sure you get them the right stuff at the right time so they don’t have to make another trip back to the store. You go out to their car if they want to show you something or if they need something. You go the extra mile. And after a while, they start asking for you.

“It’s about taking care of the customers. That’s pretty much all I do.”

When it comes to taking care of customers – making sure they have what they need to complete the job the first time – Shambro sets the standard within the store and throughout the district, according to Perez.

“Let’s say a customer is looking for a new battery,” Perez explains. “Before selling them a brand-new battery, he’s going to ask some questions, and he’ll probably go out and test the battery, the alternator or the starter. Before he sells anything, he’ll try to diagnose the problem to make sure they have the part they need to do the job right. No sense selling a battery if it’s going to come back.”

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From left: Kurk Wilks, president and CEO of MANN+HUMMEL; Randy Shambro; and Brad Beckham, co-president and incoming CEO of O’Reilly Auto Parts

One of the hallmarks of a Counter Professional of the Year is consistently going above and beyond for the customer. That’s standard practice for Shambro, who often visits customers after clocking out. Mike Ignoffo, owner of Iggy’s Muffler in Norridge, Illinois, has been a beneficiary of Shambro’s willingness to go the extra mile when needed.

“He does it all the time, to be honest with you,” Ignoffo says. “If he doesn’t have a part on hand, he says, ‘Let me see who has it.’ He finds it as fast as he can and he gets it here.”

Ignoffo is one of those customers in the neighborhood who has known Shambro for decades.

“I trust him,” Ignoffo says. “A lot of times I’ll ask him [about a part] and he’ll say, ‘This works fine. We’ve been using it a long time; I’ve tried it and it always works out.’”

Always Learning

With more than 40 years of experience in the parts business, it might be tempting for Shambro to rest on his laurels, especially when it comes to training and education. However, that’s not the case. “It seems like his motto is to try to learn something new everyday,” says Perez.

To stay current with the latest automotive technology, Shambro maintains his ASE P2 certification and his O’Reilly CPP (Certified Parts Professional) designation. 

Perez emphasizes that Shambro is always eager to share that knowledge and expertise with other employees. 

“Randy is a great mentor,” Perez says. “He coaches all the new team members who come aboard, and he leads by example.”

The qualities that make Shambro a model co-worker are the same ones that drive him to provide outstanding customer service on a day-to-day basis, according to Perez.

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Shambro and Norm Kraus

“He doesn’t just care about the customers – he cares about everybody in general,” Perez explains. “He wants to help anybody in any way that he possibly can. He’s the kind of guy who sacrifices a lot. He’s willing to change schedules for somebody who needs to have a certain day off. He not only helps out at this store when we’re shorthanded, but he’ll help out other stores that need help if somebody calls off. It’s the way he is. It’s in his heart. It’s the way he was built, in a manner of speaking.”

It also helps that Shambro has found his calling. There’s a well-worn Chinese proverb – attributed to Confucius – that goes like this: “Choose a job that you love, and you will never have to work a day in your life.” That certainly applies to Shambro.

“I love what I do,” he declares. “I’ve been doing it for a long time, and I love taking care of customers.”

So what’s next for Randy Shambro?

At 66, Shambro says he isn’t quite ready to retire just yet, although he considers the Counter Professional of the Year award to be the crowning achievement of a long and rewarding career.

Recently, someone asked him if he planned to ease into retirement, perhaps as a part-time delivery driver. It’s fairly common to see older, semi-retired parts pros take part-time jobs as delivery drivers. But Shambro doesn’t see that as a viable option. “I’m a counter guy – I’m not a driver,” Shambro says. “I’ll do this until I can’t do it anymore. That’s how much I enjoy it.”

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      SELECTED FINANCIAL INFORMATION
      (Unaudited)                     For the Twelve Months Ended     March 31,  Adjusted Debt to EBITDAR:   2024   2023 (In thousands, except adjusted debt to EBITDAR ratio)             GAAP debt   $ 5,288,632   $ 4,927,678 Add: Letters of credit     137,848     116,688   Unamortized discount and debt issuance costs     28,368     27,322   Six-times rent expense     2,587,056     2,404,986 Adjusted debt   $ 8,041,904   $ 7,476,674               GAAP net income   $ 2,376,934   $ 2,207,655 Add: Interest expense     214,244     167,451   Provision for income taxes     650,786     635,159   Depreciation and amortization     424,962     368,757   Share-based compensation expense     27,098     27,360   Rent expense (i)     431,176     400,831 EBITDAR   $ 4,125,200   $ 3,807,213               Adjusted debt to EBITDAR     1.95     1.96    
      (i) The table below outlines the calculation of Rent expense and reconciles Rent expense to Total lease cost, per ASC 842, the most directly comparable GAAP financial measure, for the twelve months ended March 31, 2024 and 2023 (in thousands):   
                          For the Twelve Months Ended     March 31,     2024   2023 Total lease cost, per ASC 842   $ 510,208   $ 476,439 Less: Variable non-contract operating lease components, related to property taxes and insurance     79,032     75,608 Rent expense   $ 431,176   $ 400,831  
                            March 31,      2024   2023 Selected Balance Sheet Ratios:                 Inventory turnover (1)     1.7       1.7   Average inventory per store (in thousands) (2)   $ 773     $ 754   Accounts payable to inventory (3)     127.3 %     133.3 %  
                            For the Three Months Ended       March 31,        2024   2023 Reconciliation of Free Cash Flow (in thousands):             Net cash provided by operating activities   $ 704,215   $ 713,764 Less: Capital expenditures     249,240     223,268   Excess tax benefit from share-based compensation payments     16,120     4,378 Free cash flow   $ 438,855   $ 486,118  
                        For the Three Months Ended     March 31,         2024   2023 Revenue Disaggregation (in thousands):           Sales to do-it-yourself customers $ 2,001,986   $ 1,918,467 Sales to professional service provider customers     1,869,740     1,711,964 Other sales, sales adjustments, and sales from the acquired Vast Auto stores     104,514     77,433 Total sales   $ 3,976,240   $ 3,707,864  
                            For the Three Months Ended   For the Twelve Months Ended     March 31,    March 31,         2024   2023      2024   2023 Store Count:                 Beginning domestic store count   6,095   5,929     5,986     5,811   New stores opened   36   59     146     179   Stores closed   —   (2 )   (1 )   (4 ) Ending domestic store count   6,131   5,986     6,131     5,986                     Beginning Mexico store count   62   42     43     27   New stores opened   1   1     20     16   Ending Mexico store count   63   43     63     43                     Beginning Canada store count   —   —     —     —   Stores acquired   23   —     23     —   Ending Canada store count   23   —     23     —                     Total ending store count   6,217   6,029     6,217     6,029    
                                    For the Three Months Ended   For the Twelve Months Ended     March 31,    March 31,         2024   2023   2024   2023 Store and Team Member Information:                         Total employment     90,601     89,125             Square footage (in thousands) (4)     47,143     45,117             Sales per weighted-average square foot (4)(5)   $ 82.59   $ 81.09   $ 341.62   $ 328.29 Sales per weighted-average store (in thousands) (4)(6)   $ 634   $ 611   $ 2,601   $ 2,467  
      (1) Calculated as cost of goods sold for the last 12 months divided by average inventory. Average inventory is calculated as the average of inventory for the trailing four quarters used in determining the denominator. (2) Calculated as inventory divided by store count at the end of the reported period. (3) Calculated as accounts payable divided by inventory. (4) Represents O’Reilly’s U.S. and Puerto Rico operations only. (5) Calculated as sales less jobber sales, divided by weighted-average square footage. Weighted-average square footage is determined by weighting store square footage based on the approximate dates of store openings, acquisitions, expansions, or closures. (6) Calculated as sales less jobber sales, divided by weighted-average stores. Weighted-average stores is determined by weighting stores based on their approximate dates of openings, acquisitions, or closures.  
    • By NAPA
      ATLANTA, April 18, 2024 /
      link hidden, please login to view/ -- Genuine Parts Company (NYSE: GPC), a leading global distributor of automotive and industrial replacement parts, announced today its results for the first quarter ended March 31, 2024. "Our performance in the quarter highlights the value of our business mix paired with our geographic diversity as our teams delivered profits that were ahead of our expectations," said Paul Donahue, Chairman and Chief Executive Officer. "We did this by staying focused on both our near- and long-term strategic initiatives to improve our business and drive profitable growth. I want to take a moment to thank our GPC teammates across the globe for their hard work and dedication to delivering value for our customers."
      First Quarter 2024 Results
      Sales were $5.8 billion, a 0.3% increase compared to $5.8 billion in the same period of the prior year. The sales result is attributable to a 1.9% benefit from acquisitions, offset by a 0.9% decrease in comparable sales and 0.7% unfavorable impact of foreign currency and other.
      Net income was $249 million, or $1.78 per diluted earnings per share. This compares to net income of $304 million, or $2.14 per diluted share in the prior year period.
      Adjusted net income, which excludes a net expense of $62 million after tax adjustments, or $0.44 per diluted share, in non-recurring costs related to our global restructuring, was $311 million. This compares to net income of $304 million for the same three-month period of the prior year, an increase of 2.3%. On a per share diluted basis, adjusted net income was $2.22, an increase of 3.7% compared to diluted earnings per share of $2.14 last year. Refer to the reconciliation of GAAP net income to adjusted net income and GAAP diluted earnings per share to adjusted diluted earnings per share for more information.
      First Quarter 2024 Segment Highlights
      Automotive Parts Group ("Automotive")
      Global Automotive sales were $3.6 billion, up 1.9% from the same period in 2023, reflecting a 0.2% increase in comparable sales and a 2.8% benefit from acquisitions, partially offset by 1.1% unfavorable impact of foreign currency and other. Segment profit of $273 million increased 3.2%, with segment profit margin of 7.6%, up 10 basis points from last year.
      Industrial Parts Group ("Industrial")
      Industrial sales were $2.2 billion, down 2.2% from the same period in 2023, with a 0.5% benefit from acquisitions, offset by a 2.6% decrease in comparable sales and 0.1% unfavorable impact of foreign currency. Segment profit of $271 million increased 3.4%, with segment profit margin of 12.3%, up 70 basis points from the same period of the prior year.
      "We are pleased with the start to 2024, which was highlighted by operating discipline that delivered improved overall earnings against a backdrop of low sales growth," said Will Stengel, President and Chief Operating Officer. "In Industrial, sales decreased low-single-digits, in-line with our expectations, as we were up against our most difficult comparative period for the year. In Automotive, the actions taken in our U.S. Automotive business are gaining traction, and we are encouraged by the sequential improvement in performance. This improvement, coupled with the solid performance of our other businesses, is reflected in our reaffirmed sales growth and improved earnings outlook for 2024."
      Balance Sheet, Cash Flow and Capital Allocation
      The company generated cash flow from operations of $318 million for the first three months of 2024. We used $178 million in cash for investing activities, including $116 million for capital expenditures and $135 million for M&A. We also used $175 million in cash for financing activities, including $133 million for quarterly dividends paid to shareholders and $38 million for stock repurchases. Free cash flow was $203 million for the first three months of 2024. Refer to the reconciliation of GAAP net cash provided by operating activities to free cash flow for more information.
      The company ended the quarter with $2.5 billion in total liquidity, consisting of $1.5 billion availability on the revolving credit facility and $1.0 billion in cash and cash equivalents.
      2024 Outlook
      The company is updating full-year 2024 guidance previously provided in its earnings release on February 15, 2024. The company considered its recent business trends and financial results, current growth plans, strategic initiatives, global economic outlook, geopolitical conflicts and the potential impact on results in updating its guidance, which is outlined in the table below.

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    • By OReilly Auto Parts
      SPRINGFIELD, Mo., April 01, 2024 (GLOBE NEWSWIRE) -- O’Reilly Automotive, Inc. (the “Company” or “O’Reilly”) (Nasdaq: ORLY), a leading retailer in the automotive aftermarket industry, announces the release date for its first quarter 2024 results as Wednesday, April 24, 2024, with a conference call to follow on Thursday, April 25, 2024.
      The Company’s first quarter 2024 results will be released after 3:30 p.m. Central Time on Wednesday, April 24, 2024, and can be viewed, at that time, on the Company’s website at  link hidden, please login to view by clicking on “Investor Relations” and then “News Room.”
      Investors are invited to listen to the Company’s conference call discussing the financial results for the first quarter of 2024, on Thursday, April 25, 2024, at 10:00 a.m. Central Time, via webcast on the Company’s website at  link hidden, please login to view by clicking on “Investor Relations” and then “News Room.” Interested analysts are invited to join the call. The dial-in number for the call is (888) 506-0062 and the conference call identification number is 193896. A replay of the conference call will be available on the Company’s website through April 24, 2025.
      About O’Reilly Automotive, Inc.
      O’Reilly Automotive, Inc. was founded in 1957 by the O’Reilly family and is one of the largest specialty retailers of automotive aftermarket parts, tools, supplies, equipment, and accessories in the United States, serving both the do-it-yourself and professional service provider markets. Visit the Company’s website at  link hidden, please login to view for additional information about O’Reilly, including access to online shopping and current promotions, store locations, hours and services, employment opportunities, and other programs. As of December 31, 2023, the Company operated 6,157 stores across 48 U.S. states, Puerto Rico, and Mexico.
       
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    • A-premium Auto Parts:5% OFF with Code GM5.
    • By NAPA
      ATLANTA, March 28, 2024 /
      link hidden, please login to view/ -- Genuine Parts Company (NYSE: GPC), a leading global distributor of automotive and industrial replacement parts, plans to release first quarter financial results on April 18, 2024. Following the release, management will host a conference call at 8:30 a.m. ET. The public may access the webcast and supplemental earnings materials on the  link hidden, please login to view. The call is also available by dialing 1-800-836-8184. A replay of the call will be available on the company's website or toll-free at 1-888-660-6345, ID 28852#, two hours after completion of the conference call. About Genuine Parts Company
      Established in 1928, Genuine Parts Company is a leading global service organization specializing in the distribution of automotive and industrial replacement parts. Our Automotive Parts Group operates across the U.S., Canada, Mexico, Australasia, France, the U.K., Ireland, Germany, Poland, the Netherlands, Belgium, Spain and Portugal, while our Industrial Parts Group serves customers in the U.S., Canada, Mexico and Australasia. We keep the world moving with a vast network of over 10,700 locations spanning 17 countries supported by more than 60,000 teammates. Learn more at 
      link hidden, please login to view. SOURCE Genuine Parts Company
      For further information: Investor contact, Timothy Walsh, (678) 934-5349, Senior Director - Investor Relations; Media contact, Heather Ross, (678) 934-5220, Vice President - Strategic Communications
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