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Wiper Motors and Linkages
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By Dorman Products
Mechanic trivia: Do you know which vehicle has the longer wiper blade on the passenger side?
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By Counterman
Schaeffler was recently recognized as a top global supplier of 2023 by General Motors during the automaker’s annual Supplier of the Year event in Miami, Florida. This is the fourth time Schaeffler has been honored with this award. Emphasizing shared values between GM and global suppliers, the rigorous selection process distinguishes those who align closely with GM’s principles. These values, rooted in performance, innovation, cultural alignment, and commitment to GM’s ambitious goals, serve as the foundation of the selection criteria.
“Receiving this prestigious award from General Motors is a testament to our relentless dedication to delivering outstanding quality and performance,” said Klaus Rosenfeld, CEO of Schaeffler AG. “We are honored to be recognized as a top global supplier and look forward to further advancing our partnership with GM in the pursuit of automotive excellence.”
Photo from left: Pratik Shah, Schaeffler Key Account Manager; Klaus Rosenfeld, Schaeffler CEO; Peter Layer, GM Purchasing, Executive Director of Chassis Propulsion Structures; Jon Jameson, Schaeffler Sr. Vice President Global Key Account Manager; Allen Pervo, Schaeffler Key Account Manager Jon Jameson, Senior Vice President and GM Global Key Account Manager, Schaeffler added “At Schaeffler, we are immensely proud of our continued partnership with General Motors. This recognition underscores our commitment to innovation and excellence, driving us to exceed expectations in every aspect of our collaboration.”
The selection process is guided by the GPSC Priority Wheel, which prioritizes the customer in every aspect of supply chain decision-making. The framework’s core values of safety, inclusion and relationships serve as the foundation for other priorities such as sustainability, innovation, execution, resilience, and profitability.
“We’re honored to partner with these top suppliers who have made notable contributions to our transformation. Together, we’re pushing boundaries, pioneering new technologies and redefining what’s possible,” said Jeff Morrison, vice president, Global Purchasing and Supply Chain, General Motors. “Their innovation and support are critical to helping us deliver the world-class vehicles our customers have to come expect.”
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By Counterman
The WAI LIN2 wiper motor carries the latest technological advancements, according to the company.
The new smart motors process operation requests sent over a bidirectional LIN 2 (local interconnect network) Bus interface with the SCCM (steering column control module) and rain sensor (optional).
WAI’s LIN2 smart wiper motors are designed to deal with common faults and failures of wiper motors. Through replacement, WAI’s LIN2 smart wiper motors have shown to reduce replacement comebacks, by simplifying a complex and often difficult part replacement, according to the company.
The LIN2 protocol offers the latest in intelligent control and ensures accuracy and compatibility for all vehicles that use it. With built-in diagnostics, the smart wiper motor will automatically align to the vehicle settings for wiper speed and matches the number of speed increments.
The wiper motor electronics smart technologies feature Transpo intelligent design. Transpo electronics design is a critical part of the WAI Global product development. Transpo is well known for designing and engineering innovative and high-quality electronics pulse boards, chip technologies, and rotating electronics components.
“WAI engineering works hard to develop solutions for smart wiper technologies that support all connection protocols including LIN2,” said Bizhan Roozrokh, head of engineering at WAI. “Our goal is to enable installers to be able to complete a wiper motor replacement quickly with no technical programming steps. The product should be plug-and-play to get customers on their way. The electronic ecosystem is a rock-solid foundation that reliably and accurately adapts and controls all wiper functionality regardless of environmental circumstances.”
WAI implements a design principle called the synergistic design platform that is applied to advance all sub-elements of the product. This results in improvements and innovations such as ultra-light aluminum housings that are engineered to prevent sensitive electronics failure due to corrosion, leading to a longer service life.
Each unit contains 100% all-new, precision-assembled components.
“WAI has extensive coverage to ensure we have you covered with our extensive range of all makes and models,”
link hidden, please login to view said in a news release. “All parts and components are tested against OEM specifications to equal or exceed them.” The post
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By Counterman
It pains me to admit it, but snowy weather is just around the corner. And with that winter weather comes seasonal challenges – as well as sales opportunities.
In all my years behind the parts counter, there were two types of days that I would dread: heavy snowfall and heavy rainfall. Why? Because in either case, I knew that the store was going to be chock full of customers who have been putting off buying new wiper blades.
I also knew that since my store offered free wiper installation – like most stores do these days – I would end up soaking wet from the rain, or frozen stiff from the snow and ice while I worked on the vehicle in the parking lot outside.
I don’t know about you, but I found that upselling a customer in this position was exceedingly difficult. They’re usually in a rush, and are more likely to say, “Just give me the cheap ones,” or, “I’ll get the better wipers next time.” We’ve all heard those objections before. How do we overcome them?
Don’t Wait, Ask!
I would talk about wiper blades at every opportunity with customers. It was sort of my own way to kill time while I was waiting for the computer to open up the catalog. I would ask, “So, how are your wipers holding up? Did they keep the windshield clear when it rained last week?” Doing this would help to jog their memory, reminding them that their wipers were streaking, chattering or just simply failing to clear the windshield. They might not have walked into the store expecting to buy wipers, but they were more receptive to the idea once I helped them to remember that they needed them.
This scenario happened day in and day out, and best of all I was able to upsell a number of those customers into a nicer set of beam-style wipers or convince them to pick up a gallon of washer fluid as well. These may seem like small victories, but they add up to a healthier profit margin for the entire store. I remember that our margin would dip on those really snowy or rainy days, mostly due to the smaller margin we made on the wiper blades by themselves.
Installation Tips
I installed a lot of wiper blades in my years behind the counter. Customers often would comment on how quickly I’d get it done, but it became more muscle memory than a conscious effort over time. We all know that wipers are easy to install, but customers don’t always know how to do it. If we can step in and install them – and get the customers on their way quickly – that’s a win-win for everyone.
When it comes to installing wipers, there are a few things I’ve learned. First, most wiper blades will come with a small alcohol wipe inside the packaging. Don’t throw it away! Use it to wipe off any dirt or debris from the windshield where the wiper blades park. This part only takes a second or two, but it goes a long way toward ensuring that those new wiper blades won’t smear tree sap, dirt, mud or whatever else may be on the glass all over your customer’s field of vision.
Second, when you lift the wiper arm up to access the blade, note any resistance or corrosion along the hinges. If those hinges start to bind up, it may not be able to apply adequate pressure to press the blade against the windshield.
Finally, don’t forget about the rear wiper! SUVs, wagons and hatchbacks probably will have a small wiper for the rear glass, and these can easily be forgotten by the customer. As a matter of fact, I had a number of customers who didn’t know how to turn the rear wiper on in their vehicle, and they’d owned it for years! They really appreciated it when I took a moment to show them how to use it, and I hope they remembered what I’d said the next time it rained!
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