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Service Writers vs. Technicians!
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By Counterman
To remind automotive technicians and service facilities that they must keep their TPMS-tool software updated regularly, a group of TPMS tool and sensor manufacturers, along with the Tire Industry Association (TIA), has launched a national public-service campaign called “Update Your TPMS Tools!”
The Coalition of TPMS Manufacturers, including ATEQ, Bartec, Continental and Schrader, along with the
link hidden, please login to view, has come together to tackle the challenge faced by technicians who have not kept their TPMS-tool software up to date. Having up-to-date software is particularly essential with the introduction of the latest generation of TPMS sensors. By updating their TPMS-tool software, technicians can prevent TPMS service issues and avoid unnecessary delays, ultimately delivering improved customer service. The launch of the “Update Your TPMS Tools!” campaign coincides with National Tire Safety Week, an annual consumer-awareness initiative of the U.S. Tire Manufacturers Association aimed at educating motorists about tire care, safety and awareness as essential parts of road safety.
“TPMS tool manufacturers are routinely releasing software updates throughout the year,” said Shawn Pease, director of automotive tire service at the Tire Industry Association. Many factors can initiate a software change, such as new sensor technologies, vehicle-model introductions or vehicle recalls. Keeping the TPMS-tool software up to date helps ensure faster, more successful TPMS service with fewer comebacks.”
According to recent surveys, up to 35% of technicians have not updated their TPMS-tool software in the last year.
When working with the newest generation of TPMS sensors, technicians need the latest generation of TPMS-tool software, the coalition says. Without it, they cannot perform TPMS service successfully.
In addition to alerting shops and technicians about the need to register their tool and keep its software updated, the campaign is stressing the need to always perform a sensor relearn when rotating tires or performing TPMS service. Failing to perform the relearn is one of the most common reasons for TPMS-service comebacks. Up to 20% of technicians surveyed don’t regularly perform the relearn when doing tire service, according to the coalition.
link hidden, please login to view offers links to software-update downloads for many of the most popular TPMS tools. Technicians also can check with their tool manufacturer’s website to find links for TPMS-tool software updates. By engaging technicians and service facilities in the “Update Your TPMS Tools!” campaign, TPMS manufacturers and the TIA seek to raise awareness about the crucial role of TPMS-tool software updates in delivering exceptional TPMS service. Technicians are encouraged to prioritize updating their tools regularly, ensuring they can provide efficient, reliable and seamless TPMS service to their valued customers.
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By Counterman
Photo caption: GM ASEP students from Des Moines Area Community College in Ankeny, Iowa, Joseph Njue (left) and Tyler Tessman (right) work on an engine donated by GM in October 2022. (Photo courtesy of Des Moines Area Community College)
In recognition of National Skilled Trades Day, celebrated on the first Wednesday in May each year, General Motors Customer Care and Aftersales (CCA) is recognizing the vital role that the more than 40,000 skilled auto technicians across GM dealerships bring to the GM owner experience.
Through “Bring Us Your Talent,” GM’s marketing initiative to help GM dealers recruit and train new talent to fill the technician gap, unique career stories and journeys will be shared across several GM platforms including:
The future of automotive talent – A video highlighting GM Automotive Service Educational Program (ASEP) students sharing their journeys with Dale Earnhardt Jr., who knows firsthand the importance of under-the-hood expertise. What GM-certified automotive technicians are saying: Stories from automotive technicians at all levels on why they chose their career path, life on the job, advancement and more. These stories, along with information on pursuing career opportunities as an automotive technician at a GM dealer through GM ASEP, are live on
link hidden, please login to view. GM brand social channels will also be featuring content honoring the experts who help keep us on the road. “With the progression of automotive technologies and the shift to electric vehicles, there is an ever-growing demand for skilled technician talent,” said John Roth, GM global vice president, Customer Care and Aftersales. “Not just today, but every day, we appreciate our dealership technicians who bring us their skills and continue to advance their training to take care of our customers.”
“Bring Us Your Talent” launched in May 2021 to coincide with National Skilled Trades Day and targets potential talent with educational content on automotive technician career opportunities. The initiative also provides marketing and advertising assets to dealerships to help them drive technician recruitment and industry awareness in their markets.
These efforts have helped to attract and build a pipeline of talent. Enrollment in the 51 ASEP schools across the United States is the highest it has been in 10 years.
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By Mighty Auto Parts
The post
link hidden, please login to view appeared first on link hidden, please login to view. Scheduled vehicle maintenance makes good business sense, especially when compared to costly engine repairs or an engine replacement. Many vehicle owners unknowingly select a service interval that is not healthy for the engine or recommended by the vehicle manufacturer. Most vehicle manufacturers offer two service schedules…Normal and Severe Service. These options have created much controversy […]
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