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By Auto News
RALEIGH, N.C.--(BUSINESS WIRE)--Sep. 17, 2019-- Advance Auto Parts (NYSE: AAP), a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers, will provide several enhancements to its in store pick up option for its Customers at more than 4,500 Advance and company-owned Carquest stores in the U.S. “Free in store pick up is another example of how we put our Customers first in everything we do,” said Jason McDonell, Chief Marketing Officer. “Instead of waiting and potentially paying more for their order to be delivered to their home, our enhanced in store pick up option enables Customers to get their automotive projects done quicker ...
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By Auto News
RALEIGH, N.C. --(BUSINESS WIRE)--Sep. 17, 2019-- Advance Auto Parts (NYSE: AAP), a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers, will provide several enhancements to its in store pick up option for its Customers at more than
View the full article
By Sunny Tang
The quotation of precision machinery parts is mainly composed of three points: First one is Machining material, second is precision machining cost, and the third one is management cost. Every point will affect the price. Kanou Precision keep to take “Creat benefits to the customer” as the cause of action, and constantly to increase the benefits and reduce the cost for the customer.
The customer sends as attachment drawing to Kanou Precision for quotation, This Precision Machined component is a plate. Customer required material is tin bronze, and it has several positions with High precision. Tin bronze material is relatively soft, The machining cost will be higher to sure these high precision sizes. and it will use electrical discharge machining, it will take a long time to do this processing. But we still gave the quotation on time according to the customer's requirements, the cost is relatively high.
At the same time, We tried to ask the customer about the purpose of choosing tin bronze as the material, and what requirements he wants. His main request has two points: One is the precision machined part must be Completely nonmagnetic, secondly, it must be wear-resisting. After understanding the customer's quality requirements, Kanou Precision’s sales and technical engineer have the meeting to discuss this project immediately.
After much thought, we thought of replacing the material as tungsten copper. The tungsten copper can meet all character that tin bronze have. Even though the cost is higher than tin bronze, but tungsten copper can reach more high precision on processing, and the machining cost is much lower. the hardness and toughness of tungsten copper are better than tin bronze, and the wear-resisting is also better.
so it will be a good proposal to change the material as tungsten copper. then we put this proposal to the customer immediately , and also make new quotation to him to compare. It saved 600RMB/piece compared with the first quotation. Customer full of praise for us after checking this suggestion, as this proposal not only solved all requirements and have better quality, it also reduced much cost for them.
Kanou Precision not only provide precision machining service, but also provide a better solution. No matter you have precision machining request, or machining solution request, we can meet all of your requirements. If you have any question or inquiry, please feel free to contact us. We will do our best to serve you.
If you’re selling or distributing aftermarket parts, you’ve probably been hearing the term “omnichannel” more and more lately.
The goal of omnichannel sales and marketing is to create a seamless, integrated experience for customers as they research and buy products via all of the platforms and devices they use to interact with your business. Those platforms can include brick-and-mortar stores, websites – accessed via desktop computers or mobile devices – the telephone and social media.
“With omnichannel, it’s all about making the customer’s life as easy as possible,” explains Aaron Agius in a HubSpot article.
While it might seem like just another buzzword, creating a seamless omnichannel experience is very much on the radar of AutoZone and other parts retailers.
“We continue to invest in our strategy to enhance the customer’s shopping experience in an omnichannel world,” AutoZone Chairman and CEO Bill Rhodes said during the company’s Dec. 4 conference call. “We have initiatives in place to improve our in-store systems and websites – AutoZone.com, AutoZonePro, mobile and ALLDATA. In fact, we are investing more capital than ever before this fiscal year in improving these systems.”
In September, AutoZone announced it will offer next-day delivery for online orders in most U.S. markets. The program “allows customers in 85 percent of U.S. markets to order as late as 10 p.m. and receive their products at their home the very next day,” Rhodes explained.
The company made approximately 100,000 SKUs available for next-day delivery, according to Rhodes, and expanded the program to more than 95 markets during its fiscal 2019 first quarter, which ended Nov. 17.
“We are also working diligently to further enhance our digital capabilities with our commercial customers to ensure that they have a great, seamless, intuitive no-hassle way to interact with us digitally,” Rhodes added.
Overall, AutoZone has seen growth in its website traffic, and more customers buying online – whether they specify the ship-to-home or pick-up-in-store option. But brick-and-mortar stores continue to be the primary touchpoint for its customers, Rhodes noted.
“ … We continue to see customers primarily doing lots of research online and then coming into the store in order to receive trustworthy advice, Fix Finder, Loan-A-Tool and a host of other services that simply cannot be duplicated online prior to making the sale,” he said.
Still, AutoZone will be investing heavily in its online channels.
“We will continue to make our omnichannel selling efforts a key focus for 2019,” Rhodes said. “ … While our online sales are small – substantially less than 5 percent of our total sales – the omnichannel experience is very important for the customer experience.”