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NGK/NTK, Autel to Present Diagnostic Webinar Sessions
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By Counterman
Autel announced its tablets have been certified by the Auto Authentication Authority (AutoAuth) to access Mercedes-Benz vehicles’ Security Gateway (SGW). As a result, “Autel tablet users can now access more vehicle brands’ secure gateways than any aftermarket tool using the authentication service,” the company explained in a news release about the certification.
In addition, Autel negotiated with Volkswagen/Audi Group to add SGW access capability to its diagnostics and service tablets, and, last month, Autel added the functionality to its tablets. Users can purchase single VW/Audi VIN/24-hour sessions or unlimited VINs/full-year access plans.
“Increasingly, automakers are securing critical vehicle systems behind gateway modules. We have prioritized getting our tablets authorized to access these systems and enabling our technicians to service the vehicles they need to. Autel has consistently led the aftermarket in getting this functionality to our products and technicians,” said Maurice Miller,
link hidden, please login to view vice president of customer success. Once Autel tablet owners register their tool for Mercedes-Benz vehicle SGW access with AutoAuth, they can perform restricted functions, including clearing codes, active tests, special functions, service resets, coding and adaptations, and Advanced Driver Assistance System (ADAS) calibrations, according to
link hidden, please login to view. Mercedes-Benz vehicles with the SGW include 2021 and newer CLE (236), GLC (254), EQE (294), EQE (295), EQS (296), S (223), and C (206) models.
Mercedes-Benz is the latest automaker to authorize Autel tablets to access SGW-protected systems via AutoAuth. Technicians can also access Nissan and Stellantis (Chrysler, Dodge, Jeep, Ram, Fiat, Alfa Romeo and Maserati) vehicles with an SGW via an AutoAuth-registered Autel tablet, the company explained.
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By Counterman
The high costs and demands of OEM tools and software can be a major challenge for repair shops. Autel’s Remote Expert provides an innovative, cost-effective solution, offering advanced diagnostics and repair capabilities right at your fingertips.
With Autel Remote Expert, automotive technicians can connect with professionals who have access to OE tools and software, enabling complex tasks like module flashing and ECU programming remotely. Leveraging advanced multi-server networks, the service ensures technicians receive the support they need quickly—anywhere in North America.
Originally available only on Autel MaxiSYS Ultra tablets, Remote Expert can now be accessed via the MaxiFlash X-Link. This standalone device combines J2534 pass-thru programming and enhanced vehicle communication capabilities, making it the perfect addition to any repair shop.
Autel’s Remote Expert covers 41 vehicle brands and 11 protocols, providing access to over 100 verified experts for module programming, ADAS calibrations, and more. Simply post a job request via the MaxiFix Mobile app, and a vetted expert will assist with the process from start to finish.
Ready to bring OE-level diagnostics and programming to your shop? Discover how Autel’s Remote Expert can help you complete even the most complex repairs—on your time, in your shop.
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By Counterman
link hidden, please login to view announced it has released Guided ADAS. This application enables Autel Calibration system owners to use their frame, targets and expedited setup, with OE software accessed in-house or via the Autel Remote Expert platform, to calibrate vehicles not yet covered by Autel tablet ADAS calibration software, according to Autel. “We are always playing catchup when it comes to coverage. That is just the reality of being an aftermarket software developer. Yet, technicians, especially those working in collision, need to calibrate new or newer vehicles. With Guided ADAS, Autel users can take advantage of all the benefits of their calibration systems—ease of use and efficiency—step-by-step instructions, optical positioning, unlevel floor compensation, and validated documentation, along with our quality targets, patterns, and calibrators—and use OE calibration software to complete the task,” said Stewart Peregrine, senior executive of ADAS sales at
link hidden, please login to view. Guided ADAS, which is compatible with all of the Autel calibration systems: the Standard, MA600, IA800, IA900, or the new IA700 frames, allows shops to use their own OE subscriptions and tools or contract with a Remote Expert with OE software subscriptions for the setup specifications and to initiate ADAS calibration on new vehicles, according to Autel.
There are three calibration scenarios available in the application
The first allows the in-house or Remote Expert technician who has referenced the OE calibration data and has determined that the vehicle uses the same procedures and targets as a previous model year to retrieve the detailed setup instructions, including target type from the Autel calibration database. Autel offers calibration coverage for more than 40 brands and hundreds of models and model year vehicles sold in North America.
The second application allows technicians to input and save the specifications for completely new or existing vehicles with new-to-the-model ADAS components that lack historical parameter data.
The third scenario allows technicians to use the Autel patterns, targets, and calibrators identified by the OE as acceptable for calibrating the identified vehicle. The technician would then determine the position identification method, i.e., radar location, front camera, or front of the vehicle, then input the distance and height of the target to meet the OE’s vehicle placement requirements.
Next, the user selects “Start Placement.” The system will display placement instructions for MA600 or Standard frame system users or activate the optical positioning cameras and guide the user to place the target and frame at the correct distance, offset, and angle to the vehicle when the IA700, IA800, and IA900 frames are used.
Remote Expert Platform
The Autel Remote Expert platform enables technicians to contract with an experienced technician with OE tools or subscriptions to complete the calibration if needed. Remote Experts are also available for modular flashing, new ECU programming, and OE tasks currently not supported by Autel software. Released on the Autel MaxiSYS Ultra series of tablets over two years ago, the Remote Expert platform has seen incredible growth, averaging more than 4,000 monthly orders.
“Remote Expert is like a virtual lifeline from the technician to an Expert. Whatever the challenge, from a tricky diagnosis to module programming, a technician can use the platform to reach out to an Expert. ADAS calibration assistance has quickly grown in need. With the development of Guided ADAS, we foresee even greater growth,” Autel’s Director of Technical Operations, Maurice Miller, said of the platform.
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