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AASA Launches New Website To Reduce Fraudulent Warranty Returns 

Counterman

By Counterman
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The Automotive Aftermarket Suppliers Association (AASA), in coordination with several key suppliers, announced the launch of

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, a website designed to help give parts professionals information and tips on how to identify and reduce fraudulent warranty claims.  

It’s been estimated that fraudulent warranty returns cost auto parts stores more than $600 million annually. The items returned for credit include worn OE parts, bricks and other items meant to simply fill the box, as well as parts that were damaged during installation. As more high-tech sensors are sold and as the cost of auto parts continues to rise, it will become increasingly important to reduce fraudulent claims.  

The website’s goal is to educate parts professionals on how to recognize and stop fraudulent returns, as well as provide a portal to report fraudulent returns. Parts professionals also can earn “Check the Part”-branded items for reporting examples of fraudulent claims through the submission portal. 

A group of manufacturers created the Check the Part initiative to help the industry address this widespread problem. The committee is comprised of members from Standard Motor Products, Dorman Products, KYB, MPA, Mevotech, MotoRad of America and FDP Brakes. AASA and the Auto Care Association have endorsed Check the Part.  

The website promotes three simple steps to help reduce fraudulent claims: 

  1. Open the box and confirm the part is the same type of part that is described on the box and paperwork.
  2. Confirm the brand of the part matches the brand on the box.
  3. If the part is brand new and was never installed, it can be returned, but it should not be processed as a warranty.

Learn more about this initiative at 

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.  

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