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BCA Bearings Wins 2022 ACPN Silver Award For Web-Based Catalog
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By austinbearing
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By NAPA
For the second event in a row,
link hidden, please login to view Toyota GR Supra driver Ron Capps found himself facing Matt Hagan in what was billed as NHRA’s Funny Car Marquee Matchup of race day. During the Route 66 Nationals near Joliet, Illinois, Capps fell to Hagan, but on Sunday at the NHRA New England Nationals, Capps was able to avenge the loss as he powered past his former DSR teammate to advance to the quarterfinals at New England Dragway. After struggling to make it down the track during Friday’s two qualifying sessions, the NAPA Auto Care team led by Dean ‘Guido’ Antonelli, sent Capps’ machine straight down the groove in 4.036 seconds at 319.37 MPH in the heat of the day on Saturday. They then closed out qualifying by matching their Q3 E.T., settling into the No. 12 spot to set up a first-round rematch with Hagan. Against the No. 5 qualifier, Capps powered to a 4.045-second pass to defeat Hagan’s 4.185-second effort. Capps drew Daniel Wilkerson in the quarterfinals, and while he was the first to stand on the throttle, his machine lost traction early into the run while his opponent made a full pull in the opposite lane to advance.
“We’ve talked about the rejuvenation of this NAPA Auto Care tune-up and what Guido has been working on with our team,” explained the third-year team owner-driver and three time Funny Car world champ. “The end game is another championship at the end of our season. We didn’t get down the track Friday night, so we weren’t able to capitalize on those primetime conditions to get us in the top half but so proud of what Guido and the team did on Saturday in those hot, difficult conditions when it went down the track both times. We’re going to see those same conditions coming up at these next few races and throughout the summer.
“We have the performance. Guido is working hard to get us where we’re used to being, consistency-wise and that’s what gave us two championships two years in a row. We’re going to get that back, but unfortunately, just a little overpowering the track in the quarterfinals here today. Luckily, we’re back to back and we don’t have to wait long to get back on track.”
The NHRA Mission Foods Drag Racing Series heads south to Bristol, Tenn. in a few days for the NHRA Thunder Valley Nationals at Bristol Dragway, June 7 – 9, where Capps returns as the winningest driver in the facility’s history with seven Bristol wins.
Start / Finish: No. 12 / def. in Quarterfinals
Points Standing / Total: No. 7 / 360 pts. (-220)
Next Race: June 7-9, NHRA Thunder Valley Nationals
How to Watch or Listen: FS1,
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By Counterman
ost of our workdays are spent typing and mouse-clicking our way through hundreds of parts requests and catalogue prompts, and we rely heavily on computers for most aspects of our daily operations. Think of the last time your store’s internet or server network went down. Catalogue and inventory information, ordering and receiving functions, invoice printers, driver dispatch and order tracking, and even time clock access are all crippled when the plug gets pulled. Chaos ensues, and if there is no backup plan in place, work grinds to a halt. Depending on corporate policy, you may even have to close the doors until you are back up and running.
Even when our computers are running at peak efficiency, the quality of the information we feed into the system has the potential to create a snowball effect of errors, wasting time, personnel resources, inventory dollars, and, ultimately, disappointing our customers. The phrase “garbage in, garbage out” dates to the early days of the computing industry and is a simple way of recalling that no matter how far information technology has progressed in the past 75 years, we still need to capture the correct information to begin that automated process successfully.
It all begins with the customer. We rely on them to present us with the basic vehicle and diagnostic information required to catalogue the correct parts, but once we take control of the process, we still need to maintain the integrity of that information. Asking the right questions, following relevant prompts, and verifying options that differentiate similar products lead to successful sales and reduce the number of returns.
When you call the parts department at your local OEM dealer, their initial reply is often to ask for the last eight digits of the VIN. That (relatively) simple bit of information serves to eliminate a lot of these errors, identifying the vehicle and all its individual options. It eliminates multiple questions that must be asked (and correctly answered) to lead the parts specialist to the appropriate listings. This reduces the margin for error, but certainly does not eliminate it altogether. Just as a customer might misquote their vehicle descriptors, the customer may misread or misspeak the VIN information, or the parts specialist might write it down incorrectly. It is also a good practice to keep accurate notes (on paper) to keep track of previous calls and orders. These notes also may help your coworkers get up to speed if they need to take over for you with a customer, so legible handwriting counts! Complete notes will help refresh your memory in the event of a comeback or complaint, and may come in handy if you are asked to explain what went wrong with a particular transaction.
I prefer to repeat a customer’s information back to them, showing that they have my full attention and confirming that what I think I heard is what they believe they asked for. They should not have to repeat themselves, but confirmation is critical at this point in the process. It is certainly better than getting through an entire transaction before realizing the customer who just told you they drive a “Cherokee” is now busy loading their parts order into the back of a GRAND Cherokee!
Incorrect information anywhere within the conversation can skew the results, and guessing at vehicle identification or options is a recipe for returns. Occasionally, we can skip through irrelevant screen prompts, or even bypass the computer altogether when we know something by heart, but when in doubt, ASK THE QUESTION! We may not be able to prevent our customers from guessing at critical answers, or even from giving us inconsistent information, but we are able to limit the amount of “garbage” that we feed into our computer on our customer’s behalf.
When we do encounter a legitimate catalog error, we shouldn’t just blame the computer. In these cases, the “garbage out” is the result of an error (likely made by another human) that was fed into the database. The computer is just repeating the answer it was programmed to give based on the information requested. It is important to report these errors so that the catalogue provider can investigate the error and make any necessary corrections quickly.
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By NAPA
Following back-to-back wins the previous weekend at Lakeside Speedway, Brad Sweet and the
link hidden, please login to view No. 49 team arrived at 34 Raceway in Iowa on Friday looking to keep the streak alive while defending Sweet’s High Limit Racing championship points lead. With a packed house at 34 Raceway, Sweet hit the track in qualifying and landed fourth in Flight A with a lap time of 13.116 seconds. The NAPA driver then started on the pole of his heat race and dominated every lap to the finish, claiming victory and earning a spot in the dash.
A spin of the wheel put the No. 49 third to start the dash, and the Big Cat held his spot through the seven-lap race to finish third, marking his starting spot for the evening’s 30-lap main event. The feature proved the highlight of the night as Sweet powered his way forward. At the drop of the checkered flag, the NAPA No. 49 was first to the line. The crowd erupted as Sweet achieved the High Limit Hat Trick by earning his third win in a row.
On Saturday, the on-track excitement continued at Tri-City Speedway in Granite City, Illinois. It was challenging from the start for the No. 49 team, though, as Sweet qualified 13th overall with a time of 13.251 seconds. The NAPA driver showcased his resilience in heat race competition, securing a fourth-place finish after starting fifth. Missing the dash, the No. 49 team knew they would need to make big gains in the main event.
Brad Sweet achieved those gains in Saturday night’s Tri-City Speedway feature, starting from the 11th position and slicing through the field to cross the finish line in second. Despite narrowly missing a fourth win in a row, the NAPA No. 49 earned the Hard Charger award for picking up the most spots during the feature along with the podium finish. Further, Sweet extended his championship points lead to 45 over second-place Tyler Courtney.
Start / Finish:
Friday, May 10, 34 Raceway: 3 / 1
Saturday, May 11, Tri-City Speedway: 11 / 2
Points Standing / Total: 1st / 965 pts. (+45)
Next Race: Monday, May 13, Kokomo Speedway, Kokomo, Indiana
How to Watch or Listen:
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By Counterman
link hidden, please login to view The
link hidden, please login to view, a 501c3 supporting people in the automotive aftermarket industry and their families during the hardest moments of their lives, announced the first-ever AACF Humanitarian Award, generously sponsored by link hidden, please login to view. This prestigious award aims to “recognize and honor outstanding individuals, companies, associations or groups within the automotive aftermarket industry who have demonstrated exceptional dedication to improving the lives of others through humanitarian efforts,” according to AACF. The AACF Humanitarian Award seeks to highlight those who embody compassion, selflessness and a profound sense of social responsibility. Nominees should have significantly contributed to positive change within their communities, whether locally, nationally, or globally.
Nominations for the AACF Humanitarian Award will open mid-June, providing an opportunity for industry members to nominate deserving candidates who have made an impact. The deadline for nominations is February 1, 2025.
“We are thrilled to introduce the AACF Humanitarian Award in partnership with NEXUS North America,” said Jon Owens, national sales manager for Epicor Software and president of the board of AACF. “This award represents a meaningful way to celebrate those in our industry who go above and beyond to make a difference in the lives of others. We encourage everyone to nominate individuals or organizations who exemplify the spirit of humanitarianism.”
The selection process for the AACF Humanitarian Award will be rigorous, AACF said, with nominees evaluated based on their demonstrated impact and commitment to humanitarian causes. The award recipient will be announced at a special ceremony during Connect 2025, bringing well-deserved recognition to their exceptional contributions.
“On behalf of NEXUS North America and NEXUS Automotive International, I want to share our excitement to have this opportunity to support the AACF organization for this new, outstanding Humanitarian Award. We are honored to play a role in this initiative,” said Robert Roos, president Pronto Network & NEXUS North America.
To submit a nomination or learn more about the AACF Humanitarian Award criteria, visit
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