Quantcast
Jump to content

general heavy-duty 728x90


general heavy-duty 468x60


general heavy-duty 250x250

  • Welcome to Auto Parts Forum

    Whether you are a veteran automotive parts guru or just someone looking for some quick auto parts advice, register today and start a new topic in our forum. Registration is free and you can even sign up with social network platforms such as Facebook, Twitter, Google, and LinkedIn. 

     

Carquest’s Junior Word: ‘Our Industry Is In A Healthy Place’


Recommended Posts

In our 2022 Distribution Preview in

link hidden, please login to view
, aftermarket leaders talk about some of the key issues affecting the industry, and discuss their plans, goals and expectations for the year ahead.

This year, we added several fun “Lightning Round” questions that you won’t want to miss.

Here’s our Q&A with Junior Word, president of Carquest North America.

CM: What are some of the biggest trends that could have an impact on your business in 2022?

JW: Our Carquest team and family of independent owners are prepared for some of last year’s biggest trends to carry into 2022. Those trends include supply chain demands, vehicle ownership and the sustained need for parts.

While supply chain challenges have been a major point of interest across our industry, our store partners have continued to go above and beyond in providing quality parts and service to their DIY and Professional customers. We also know that more people than ever are owning and operating vehicles. With the increase in both miles driven and average age of vehicles on the road, there’s going to be a continued need for parts to keep these older vehicles functioning at their best.

CM: What are your thoughts about the business environment for the automotive aftermarket in 2022?

JW: We are seeing increased demand for parts, and this is converging with the labor shortage across the aftermarket. Despite this, we’ve been laser-focused on supporting our store partners. Our primary objective is to position our owners to drive as much business as possible while doing our part to make their lives easier as small-business owners. Our support team is leveraging technology, specifically MyCQStore, to provide valuable analytics and sales data to our store partners to help grow their businesses and operate more efficiently.

Carquest’s core business is tied to professional repair shops, but we’re also working to develop growth opportunities to increase the DIY business for our store partners. We’ll continue to make additional investments in our team and the necessary resources to strengthen the Carquest brand, while reinforcing our support to store partners to ensure their longevity in the communities they serve.

CM: What do you feel is the greatest opportunity in the automotive aftermarket right now?

JW: Our industry is in a healthy place. I mentioned the number of vehicles on the road, the increased age of vehicles and miles driven. People feel comfortable in their cars. It’s an environment that feels safe and familiar.

With that said, our team is focused on what we can control. We’re doing everything in our power to help store partners provide the right part at the right time for their customers. We want to drive more traffic to our existing Carquest locations while expanding our footprint across the U.S. We’ll accomplish this by opening Carquest retail locations as well as Carquest by Advance stores, a new concept we recently announced at AAPEX. This store model targets the growing DIY customer channel, and as a brand, we’ll be providing independent owners with operational and merchandising support to further establish their local presence.

There is a lot for us to be excited about at Carquest. The bottom line is, we’re here to take care of our owners while they take care of the needs of their customers.

CM: What phrase describes your “words to live by?”

JW: Don’t ever forget where you came from.

CM: What is your best icebreaker at a networking reception?

JW: I honestly don’t have any “go-to” icebreakers, but I enjoy meeting new people and hearing about their backgrounds.

CM: What is your dream car, or favorite vehicle you’ve owned?

JW: My dream car is a Chevrolet Corvette Z06.

The post

link hidden, please login to view
appeared first on
link hidden, please login to view
.

link hidden, please login to view

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Similar Topics

    • By Counterman
      Photo caption, left to right: Bob Courtney, mayor of Madison; Sen. Todd Young; Bill Long, president and CEO of MEMA; and Dominic Grote, president and CEO of Grote Industries.
      The Motor & Equipment Manufacturers Association (MEMA) recently recognized Sen. Todd Young as a 2022 recipient of the Joseph M. Magliochetti Industry Champion Award.
      The award recognizes elected officials who have shown outstanding leadership on behalf of motor vehicle component suppliers. 
      Young, an Indiana Republican, received the award at the Grote Industries facility in Madison, Indiana. Grote is one of the world’s leading manufacturers and marketers of vehicle lighting and safety systems.
      “It is a pleasure to host Senator Young at Grote Industries,” said Dominic Grote, president and CEO of Grote Industries. “His leadership continues to make a positive impact to the industry and the state of Indiana.”  
      MEMA President and CEO Bill Long presented the Joseph M. Magliochetti Industry Champion Award.
      “Senator Young works diligently to promote our industry,” Long commented. “He is a true champion of the motor vehicle parts sector, and we are honored to recognize his efforts with this award.”  
      Young is a leading manufacturing advocate and bipartisan leader in the U.S. Senate. Young’s work carries great significance for the auto parts industry, which provides more than 907,000 direct jobs, making it the largest creator of manufacturing jobs nationwide and contributing two-thirds of the value of a new vehicle.  
      “I am grateful for this recognition and the thousands of Hoosiers who work in the motor vehicle parts sector,” Young said. “In the Senate, I will continue to fight for policies like USICA that support domestic manufacturing and encourage American innovation.” 
      At the instrumental Senate Finance and Commerce Committees, Young has done much to advance MEMA manufacturing and competitiveness priorities. For example, he has been a leader of efforts in 2021-2022 to pass the CHIPS Act, with its vital motor vehicle legacy chip provision for the industry to increase U.S. semiconductor chip production to alleviate stressed supply chains.  
      In fact, Young was the Republican leader of the broad U.S. Innovation and Competition Act (USICA) that passed the Senate in June 2021. The bill includes the CHIPS Act, enhances supply chain resiliency and increases funding for R&D partnerships with manufacturers. Young is working hard to get a final version of this bill passed through Congress as soon as possible in 2022.  
      “Senator Young is a true champion of Indiana motor vehicle parts manufacturers and their 84,000 employees,” said Long. “We are pleased to present MEMA’s 2022 Industry Champion Award to Senator Young.”   
      The post
      link hidden, please login to view appeared first on link hidden, please login to view.
      link hidden, please login to view
    • By Counterman
      In our 2022 Distribution Preview in
      link hidden, please login to view, aftermarket leaders talk about some of the key issues affecting the industry, and discuss their plans, goals and expectations for the year ahead. This year, we added several fun “Lightning Round” questions that you won’t want to miss.
      Here’s our Q&A with Bill Hanvey, president and CEO of the Auto Care Association.
      AMN/CM: What did your organization accomplish in 2021 that you are most proud of? 
      BH: Without question, I am most proud of the fact we were able to meet once again at AAPEX in 2021.  The Auto Care team along with our show partners at MEMA put extensive thought into the health and safety protocols that were implemented.  Despite the severely diminished presence of our international attendees, by all accounts the show was successful and I have heard consistent feedback from our guests that they were able to hold productive meetings. We are an industry that values face-to-face interaction and while our 18 months of Teams and Zoom meetings got the job done, there is no substitution for sitting across the table from your customer or supplier.  In addition to the show itself, our communities such as Women In Auto Care, YANG and Import Vehicle all had the opportunity to once again reunite, share stories and find the connection that turns a meeting of diverse people into a true community.
      AMN/CM: As advanced driver-assistance systems (ADAS) and other emerging technologies become more prevalent on new vehicles, it will require the brightest minds to service and repair them. How can we better position this challenge as an opportunity for the parts and service segments of the aftermarket?
      BH: There is no question that today’s vehicles are becoming more and more complicated technologically and require different skill sets for maintenance and diagnostics. In order for us to meet the technician shortage and skills gap, we need to continually push our state and federal governments to invest in apprenticeship programs in order to draw and retain talented young women and men into the industry. 
      The opportunity for our industry is that the shops that make the investments in training and tools will be successful for many generations to come. Not every shop will be able to invest in their businesses to support full ADAS repair/calibration and we will begin to see more and more aftermarket ADAS “specialists,” just as we saw exhaust specialists 50 years ago, as this technology becomes more and more prevalent. 
      Pricing models will change at the shop level as well, with diagnostics accounting for a much larger percentage of the repair bill, which, in turn, will help pay for the technological expertise required of today’s technicians.   
      AMN/CM: What do you feel is the greatest threat facing the automotive aftermarket right now? 
      This is not going to be a popular answer, but in my opinion APATHY is our greatest threat. Business is good, we are growing despite a pandemic, and parts supply can’t meet demand. What’s not to like? Well, if you take a look at the threats our industry is facing both from a regulatory and technological standpoint, we need to all become more activated in preserving our future. Our industry has fewer than 10 lobbyists collectively advocating for our behalf; the automakers employ more than 270. Despite the fact that we employ more than 4 million people, we have a hard time activating people in our industry to become engaged in the preservation of our future. This would entail hosting a member of Congress at their place of business, donating to ACPAC or something as simple as signing a petition that supports Right to Repair. We also have to acknowledge the advances in technology and prepare our industry for the transition to selling/installing parts with associated code and the growth of the EV. We have always adapted and need to get young women and men trained for the next generation of vehicle repair. 
      AMN/CM: What phrase describes your “words to live by?”
      RH: Do the right thing.
      AMN/CM: What is your best icebreaker at a networking reception?
      RH: How’s business? 
      AMN/CM: What is your dream car, or favorite vehicle you’ve owned?
      RH: Dream car: Ford Mustang Shelby GT500
      Favorite car: My first one, 1970 Buick Skylark
      The post
      link hidden, please login to view appeared first on link hidden, please login to view.
      link hidden, please login to view

    • DIY like a pro! Shop from over 1,000,000 Repair Manuals at eManualOnline.com! As low as $14.99 per manual. Shop now.


      DIY like a pro! Shop from over 1,000,000 Repair Manuals at eManualOnline.com! As low as $14.99 per manual. Shop now.


      DIY like a pro! Shop from over 1,000,000 Repair Manuals at eManualOnline.com! As low as $14.99 per manual. Shop now.

    • By Counterman
      In our 2022 Distribution Preview in
      link hidden, please login to view, aftermarket leaders talk about some of the key issues affecting the industry, and discuss their plans, goals and expectations for the year ahead. This year, we added several fun “Lightning Round” questions that you won’t want to miss.
      Here’s our Q&A with Larry Pavey, CEO of the Automotive Parts Services Group.
      CM: What are your thoughts about the business environment for the automotive aftermarket in 2022?
      LP: We believe that the business environment will be outstanding in 2022. As the overall economy continues to improve, we expect driven miles to grow and an increased focus on vehicle safety and repair. With personal-vehicle use increasing, inspection programs being reinstated and fleet miles growing, there will be many positive influences that provide continued growth for the aftermarket. In addition, the price of new and used cars creates incentive to invest and repair current vehicles. While aftermarket prices may have increased, we still provide tremendous value to consumers on repair versus a vehicle purchase.
      CM: Our industry’s technical skills gap (and tech shortage) has been labeled as a huge challenge. But there are some great long-term opportunities for young people in the automotive aftermarket right now, especially in the area of emerging technology, which is going to require that “next-level” tech. How can we better put our industry in the spotlight, and get young students excited about automotive?
      LP: Our industry has an identity crisis. Today’s vehicles have more cool technology than any other product I can think of, and our industry should be a magnet for young people who love tech. Every aftermarket company, large and small, should alter their communication strategy to promote the technical aspects and potential that the aftermarket offers. As an industry, we need to focus on rebranding, from maintenance and repair to diagnostics and calibration, and share the opportunities we have for the best and the brightest. To communicate this effectively, we need to work together and embrace the future, where tech companies like Google, Apple and Amazon will be mobility companies offering career opportunities in many areas. Positioning the vehicle as the largest and most important technology in everyone’s life will be key.
      CM: What do you feel is the greatest threat facing the automotive aftermarket right now?
      LP: The greatest future threat to the aftermarket is having the competency to repair vehicles and satisfy customers. The two biggest obstacles are adequate information and technician competency, and they are interrelated. Winning the battle for data access is key to be able to repair vehicles regardless of technician proficiency. Without access to repair data, the aftermarket will not be able to meet consumers’ needs for parts and repair, especially as the electrification and complexity of vehicles increases. The shortage of technicians and changes in required competencies will be challenging, even if all the data for diagnostic and repair procedures is available. Evolving technology also will impact the ability of shops to afford the variety of equipment required to perform repairs. Fortunately, we are seeing some shared services in remote diagnostics, but there are still tremendous challenges to deliver the outstanding service that consumers are accustomed to.
      CM: What phrase describes your “words to live by?”
      LP: When you don’t know what to do, do what is right.
      CM: What is your best icebreaker at a networking reception?
      LP: At my age, it has become, “How are your parents?”
      CM: What is your dream car, or favorite vehicle you’ve owned?
      LP: When I was young, I had a ‘67 Mustang that is still my favorite car ever.
      The post
      link hidden, please login to view appeared first on link hidden, please login to view.
      link hidden, please login to view
×
  • Create New...