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By Counterman
It’s been estimated that fraudulent warranty claims cost auto parts stores $600 million every year.
Those costs stem from a number of expenses that are set in motion by a return, including manually processing credits; reverse logistics and transportation; repackaging products; and additional quality-control testing to rule out major defects in materials.
The “Check the Part” campaign estimates that more than 50% of warranty returns are either brand-new or not the manufacturer’s product – which suggests that many parts professionals aren’t even looking at the item that’s being returned.
Endorsed by MEMA Aftermarket Suppliers and the Auto Care Association, the campaign encourages parts professionals to follow a simple three-step process when processing warranty returns:
Open the box. Inspect the part. Verify the return. Recently, Dorman Products published a return guide for CV-joint kits.
If a customer wants to return a CV-joint kit, Dorman offers these three tips to help to determine if it’s a valid warranty claim:
Open the box and make sure the correct part is in the box. Some customers may try to return unrelated products and heavy objects as a scam. Dorman parts will be laser-etched with the part number as shown. OEM parts or parts from other manufacturers are not valid returns. Some joints come lubricated from the factory. Others have grease supplied. Grease must be installed in all cases. No joint can last without lubricant! Verify grease was present – the unit should be pretty messy when returned. If you see rust, blue discoloration or distorted components, it’s likely the joint had too little grease and thus is ineligible to be returned. Please share examples of ineligible returns on link hidden, please login to view. You can download a PDF of the return guide below:
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By NAPA
The NAPA Network supplies adventure seekers and outdoor enthusiasts with the best RV cleaning products to keep their home away from home fresh and road ready. Whether you drive a large recreational vehicle with its own engine or tow-behind camper trailers, including Airstreams, pop-ups and fifth wheels, we have you covered. And of course, NAPAonline and NAPA Auto Parts stores carry
link hidden, please login to view. To start off, browse through products specifically designed for
link hidden, please login to view. Suck up any loose debris, dirt and pet hair using a high-powered link hidden, please login to view from popular brands like Craftsman, Armor All and Milwaukee. Keep in mind, even the best vehicle vacuum leaves behind crumbles wedged into crevices. To grab up as much as possible, utilize a link hidden, please login to view that can squeeze into hard-to-reach gaps. A cleaning gel features a non-stick, residue-free formula that leaves no mess behind, making it simple to clean your vehicle’s surfaces without the need for water or additional cleaning agents. link hidden, please login to viewIf you are shopping for the best products for RV interior spring cleaning, you can’t go wrong with
link hidden, please login to view. An RV is jam packed with surfaces that are coated with sticky handprints, food residue, grimy gear and pet hair. This multi-surface cleaner does not contain bleach, and is safe to use on vinyl and upholstery fabrics. And, after being applied, it will prevent mold and mildew from forming, which is great for families spending time at the beach or lake. Speaking of surfaces, an RV camper is filled with glass surfaces from appliances to bathroom fixtures to windows inside and out. Our NAPA experts highly recommend grabbing a bottle or two of the
link hidden, please login to view. If foam glass cleaner is your thing, go for the ammonia-free link hidden, please login to view that works on windows, mirrors and more. And finally, no bucket of RV cleaning products would be complete without air fresheners. Place
link hidden, please login to view underneath seats or inside cabinets and drawers. This vehicle deodorizer works on smoke, pet smells and food odors that are difficult to remove. For a quick refresh, stock up on a link hidden, please login to view from Chemical Guys. Don’t forget, participating NAPA Auto Parts stores offer a convenient
link hidden, please login to view option, so you can get back on the road in no time. And, NAPA offers even more savings with link hidden, please login to view. Earn 1 Point for every $1 you spend. Collect 100 Points, and automatically get $5 off your next order. Get Your RV Road Ready For Spring
At NAPA, we realize you bought an RV camper to spend more time outdoors, so let’s head outside. To start off your kit of RV exterior cleaning products, our experts recommend purchasing a solution to tackle splattered bugs, road tar and bird droppings. Because your recreational vehicle is massive, and you are likely to need to complete many washes in a season, go for the 32-ounce concentrate of
link hidden, please login to view by Sea Foam. This pre-soak eliminates the need for hard scrubbing, and is safe on vehicle paint, clear coats, gel coats, metal, glass, mirrors, outdoor carpet, plastic and vinyl. Follow up this pre-wash application with a true RV exterior cleaner, like a
link hidden, please login to view from Griot’s Garage. The ultra-slick formula offers a versatile application, including a traditional hand-applied bucket wash or with a foam sprayer. After doing all this intense spring cleaning, protect your hard work with the best RV wax that is safe on fiberglass. Our experts recommend, link hidden, please login to view, formulated specifically to remove oxidation from fiberglass or painted surfaces. The glossy shine provides unbeatable protection from harsh UV rays. Apply by hand or with an electric buffer. Need to stock up on the best RV roof cleaner? For RV roof cleaning, grab a bottle of Meguiar’s
link hidden, please login to view. It cleans, penetrates and rejuvenates nonpainted vinyl and rubber surfaces like new. Then, work your way down to any pull-out awnings. link hidden, please login to view should do the trick. It works on both vinyl and canvas materials. And finally, keep a can of link hidden, please login to view on hand. Of course, spring cleaning an RV is only one part of the long list of maintenance items for this rewarding passion. The NAPA Network carries the
link hidden, please login to view you need, from a link hidden, please login to view to link hidden, please login to view and link hidden, please login to view. And check out these detailed guides by the NAPA Experts on link hidden, please login to view and link hidden, please login to view. Photo courtesy of
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By Counterman
It’s been estimated that fraudulent warranty claims cost auto parts stores $600 million every year.
Those costs stem from a number of expenses that are set in motion by a return, including manually processing credits; reverse logistics and transportation; repackaging products; and additional quality-control testing to rule out major defects in materials.
The “Check the Part” campaign estimates that more than 50% of warranty returns are either brand-new or not the manufacturer’s product – which suggests that many parts professionals aren’t even looking at the item that’s being returned.
Endorsed by MEMA Aftermarket Suppliers and the Auto Care Association, the campaign encourages parts professionals to follow a simple three-step process when processing warranty returns:
Open the box. Inspect the part. Verify the return. Recently, Dorman Products published a return guide for fluid reservoirs.
If a customer wants to return a fluid reservoir, Dorman recommends these four steps to determine if it’s a valid warranty claim:
Verify that it’s the right part type. Some customers return unrelated products and heavy objects as a scam to get money back. If it’s the correct part type, verify the part marking. Dorman reservoirs have the part number molded into the part, so you can be sure it’s the right part in the box. Verify that the cap is present in the box. Each Dorman reservoir comes with a cap, and if the cap is missing, the reservoir might not be covered under warranty policy. Verify whether the part has been used. A mounted or used reservoir will have marks from mounting fasteners, residue from being filled and/or yellowing from heat. If it doesn’t appear to be used, it may be new and unmounted, and therefore can be sold again. When the customer describes the reason for returning the part, write it on the side of the box. This can greatly help in identifying and fixing these issues. You can download a PDF of the return guide below:
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By EAGLEmike
I can not find the window motor, not regulator, for 2011 lincoln mkz hybrid. does anyone know any work arounds? does it have to be exactly FRONT LEFT, because multiple sites have every other side. last choice is junk yard but this model is not all that old nor rare in my opinion.
I know parts description doesnt have to be 100 percent exactly for the car Im looking for, but it worries me when I see contradicting descriptions. for example on FPG, they sell part 6E5Z-5423395-BA for a mercury milan and says it DOES fit my lincoln. but its not available FOR my car. is this just manufacturer confusion on my end? or should I get that part for a mercury?
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