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TRICO Titan: How To Install Opposed Wiper System Blade
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By Counterman
The WAI LIN2 wiper motor carries the latest technological advancements, according to the company.
The new smart motors process operation requests sent over a bidirectional LIN 2 (local interconnect network) Bus interface with the SCCM (steering column control module) and rain sensor (optional).
WAI’s LIN2 smart wiper motors are designed to deal with common faults and failures of wiper motors. Through replacement, WAI’s LIN2 smart wiper motors have shown to reduce replacement comebacks, by simplifying a complex and often difficult part replacement, according to the company.
The LIN2 protocol offers the latest in intelligent control and ensures accuracy and compatibility for all vehicles that use it. With built-in diagnostics, the smart wiper motor will automatically align to the vehicle settings for wiper speed and matches the number of speed increments.
The wiper motor electronics smart technologies feature Transpo intelligent design. Transpo electronics design is a critical part of the WAI Global product development. Transpo is well known for designing and engineering innovative and high-quality electronics pulse boards, chip technologies, and rotating electronics components.
“WAI engineering works hard to develop solutions for smart wiper technologies that support all connection protocols including LIN2,” said Bizhan Roozrokh, head of engineering at WAI. “Our goal is to enable installers to be able to complete a wiper motor replacement quickly with no technical programming steps. The product should be plug-and-play to get customers on their way. The electronic ecosystem is a rock-solid foundation that reliably and accurately adapts and controls all wiper functionality regardless of environmental circumstances.”
WAI implements a design principle called the synergistic design platform that is applied to advance all sub-elements of the product. This results in improvements and innovations such as ultra-light aluminum housings that are engineered to prevent sensitive electronics failure due to corrosion, leading to a longer service life.
Each unit contains 100% all-new, precision-assembled components.
“WAI has extensive coverage to ensure we have you covered with our extensive range of all makes and models,”
link hidden, please login to view said in a news release. “All parts and components are tested against OEM specifications to equal or exceed them.” The post
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By Counterman
It pains me to admit it, but snowy weather is just around the corner. And with that winter weather comes seasonal challenges – as well as sales opportunities.
In all my years behind the parts counter, there were two types of days that I would dread: heavy snowfall and heavy rainfall. Why? Because in either case, I knew that the store was going to be chock full of customers who have been putting off buying new wiper blades.
I also knew that since my store offered free wiper installation – like most stores do these days – I would end up soaking wet from the rain, or frozen stiff from the snow and ice while I worked on the vehicle in the parking lot outside.
I don’t know about you, but I found that upselling a customer in this position was exceedingly difficult. They’re usually in a rush, and are more likely to say, “Just give me the cheap ones,” or, “I’ll get the better wipers next time.” We’ve all heard those objections before. How do we overcome them?
Don’t Wait, Ask!
I would talk about wiper blades at every opportunity with customers. It was sort of my own way to kill time while I was waiting for the computer to open up the catalog. I would ask, “So, how are your wipers holding up? Did they keep the windshield clear when it rained last week?” Doing this would help to jog their memory, reminding them that their wipers were streaking, chattering or just simply failing to clear the windshield. They might not have walked into the store expecting to buy wipers, but they were more receptive to the idea once I helped them to remember that they needed them.
This scenario happened day in and day out, and best of all I was able to upsell a number of those customers into a nicer set of beam-style wipers or convince them to pick up a gallon of washer fluid as well. These may seem like small victories, but they add up to a healthier profit margin for the entire store. I remember that our margin would dip on those really snowy or rainy days, mostly due to the smaller margin we made on the wiper blades by themselves.
Installation Tips
I installed a lot of wiper blades in my years behind the counter. Customers often would comment on how quickly I’d get it done, but it became more muscle memory than a conscious effort over time. We all know that wipers are easy to install, but customers don’t always know how to do it. If we can step in and install them – and get the customers on their way quickly – that’s a win-win for everyone.
When it comes to installing wipers, there are a few things I’ve learned. First, most wiper blades will come with a small alcohol wipe inside the packaging. Don’t throw it away! Use it to wipe off any dirt or debris from the windshield where the wiper blades park. This part only takes a second or two, but it goes a long way toward ensuring that those new wiper blades won’t smear tree sap, dirt, mud or whatever else may be on the glass all over your customer’s field of vision.
Second, when you lift the wiper arm up to access the blade, note any resistance or corrosion along the hinges. If those hinges start to bind up, it may not be able to apply adequate pressure to press the blade against the windshield.
Finally, don’t forget about the rear wiper! SUVs, wagons and hatchbacks probably will have a small wiper for the rear glass, and these can easily be forgotten by the customer. As a matter of fact, I had a number of customers who didn’t know how to turn the rear wiper on in their vehicle, and they’d owned it for years! They really appreciated it when I took a moment to show them how to use it, and I hope they remembered what I’d said the next time it rained!
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By Counterman
Now part of the Rislone Hy-per premium performance-chemical family, Rislone Hy-per Cool Radiator Cleaner & Super Flush (p/n HFL400) is formulated to remove damaging coolant deposits that build up over time and cause engine overheating.
It also neutralizes acids and helps prevent the formation of scale deposits for longer system life. Its Heavy Duty Xtreme Clean formula cleans the entire cooling system, removing solder bloom, oily residue, rust and scale.
“One of the unique elements of Rislone Hy-per Cool Radiator Cleaner & Super Flush is that it includes a water pump lubricant and inhibitors that protect the water pump during cleaning,” explains Clayton Parks, vice president of strategic development for Rislone. “This helps prevent other coolant-related issues from developing due to the flushing process.”
Rislone Hy-per Cool Radiator Cleaner & Super Flush is fast, easy and safe to use in all cooling systems. It removes deposits and coolant gel for a complete cleaning in about 30 minutes. Another benefit: Clean systems run cooler. Customers can use Super Flush every time coolant is changed, whether for light system flushing or heavy-duty cleaning. Rislone recommends treating systems of up to 16 quarts with one 16-ounce (473-millileter) bottle.
For best results, add a bottle of Rislone Hy-per Cool Super Coolant when refilling the system to deliver optimal heat transfer performance.
Like all Rislone Hy-per products, Radiator Cleaner & Super Flush is made in the U.S.A. For a limited time, get a $5 mail-in rebate with every purchase of Rislone Hy-per Cool Radiator Cleaner. Visit
link hidden, please login to view to learn more. Check out Rislone Hy-per Cool Radiator Cleaner & Super Flush, as well as the full Rislone lineup, in booth 3616 at AAPEX, Nov. 1-3, 2022 at the Venetian Expo in Las Vegas.
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By Counterman
Bosch has introduced Bosch 360, a new custom-fit wiper-blade combo package for sport-utility vehicles (SUVs) and crossover vehicles (CUVs).
Currently available on
link hidden, please login to view, the new offering from Bosch includes vehicle-specific wiper blades for front-windshield and rear-window applications in a single, convenient package for the most popular foreign and domestic SUVs and CUVs on the road today. With the introduction of Bosch 360, Bosch states that it becomes “the first automotive parts supplier to address a long-standing problem for SUV and CUV owners by eliminating the need to purchase two or three wiper blades separately.” The all-in-one solution also helps vehicle owners adhere to consistent, regular vehicle-maintenance schedules and it helps SUV and CUV owners avoid a common mistake: forgetting to replace their rear wiper blade.
Bosch 360 features Dual-Strike technology, a double-steel clamping construction to handle harsh driving conditions for superior blade robustness and durability. In addition, Bosch 360 wiper blades are made with HydroDefense technology, which precisely applies liquid graphite to each blade’s rubber element to combat daily wear from salt, bugs and road debris for all-season versatility.
“At Bosch, we’re constantly working to respond to our customers’ needs,” said Thu Teesdale, director of product management and marketing at Bosch. “Bosch 360 represents the latest example of our efforts to bring innovative new solutions to the automotive aftermarket by making purchasing decisions easier for busy families or individuals who drive SUVs and crossovers, two of the highest-selling vehicle segments today. By packaging high-quality and reliable driver, passenger and rear wiper blades together for specific vehicles, we have also set a new standard of quality, safety and convenience for our customers.”
For more information regarding Bosch and its products, visit
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By Counterman
FRAM and TRICO – part of First Brands Group family of companies – have donated $40,000 to the CAL FIRE Benevolent Foundation to benefit the families of firefighters who are supported by the charitable organization.
The donation was made at the No One Left Behind Spring Tribute Golf Tournament.
First Brands Group Senior Director of Sales Nathan Giles and Director of Sales Erick Esparza were onsite to present CAL FIRE Benevolent Foundation President/CEO Kevin O’Meara with the check on behalf of FRAM and TRICO during the post-tournament reception.
“We are proud to partner with such a remarkable organization,” said Giles. “The impact that the CAL FIRE Benevolent Foundation has on area firefighters and their families cannot be overstated, and we are truly honored to be able to support its lifechanging mission.”
During the presentation of the donation check, O’Meara voiced his gratitude on behalf of the CAL FIRE Benevolent Foundation.
“This generous donation will go a long way in helping our firefighters and their families in their time of need,” he said.
More than 140 golfers participated in the team tournament on May 16 at Half Moon Bay Golf Links. The event was held to benefit firefighters and their families who have suffered a debilitating injury, loss of life, were burned on duty, have an illness or need financial assistance.
The tournament began with a post-registration breakfast before a shotgun start accompanied by CAL FIRE Local 2881’s Honor Guard & Pipes and Drums. The event concluded with a silent auction, awards ceremony, check presentation and reception dinner.
Firefighters from CAL FIRE Local 2881 formed the CAL FIRE Benevolent Foundation to engage in charitable and educational activities in support of the families of firefighters facing financial need. The 501(c)(3) nonprofit also assists burn victims while funding critical research around the occupational hazards facing firefighters.
Learn more about the CAL FIRE Benevolent Foundation at
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