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By Counterman
MEMA Aftermarket Suppliers wrapped up the recent Aftermarket Technology Conference with a fun contest to raise funds in support of the Automotive Aftermarket Charitable Foundation (AACF).
Terence O’Reilly and Jeffrey Marshall of Pricedex Software, the conference’s premier sponsor, once again led closing banquet attendees in the “Toonie Game.” O’Reilly and Marshall each flipped Canadian two-dollar pieces, or “Toonies,” as they are informally referenced in Canada.
Attendees participated by making donations to the
link hidden, please login to view and guessing how the coins would land. A series of fun and suspenseful elimination rounds resulted in a single remaining individual, Scott Howat of Tendeco Sales, who won a pair of watches, courtesy of Pricedex. “Beyond being an influential event for our industry, the Aftermarket Technology Conference embodies a collective spirit,” said Terry O’Reilly, president and chief executive officer of Pricedex and AACF corporate secretary. “It’s a chance for us to unite around the objective of advancing the aftermarket and amplify the invaluable assistance AACF provides to families nationwide.”
Between attendees’ contributions and MEMA’s donation-matching pledge, a total of $1,400 was raised to support the vital efforts and initiatives of the AACF.
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By Counterman
The ASE Education Foundation engaged noted automotive expert and ASE spokesperson Bogi Lateiner to deliver her presentation, “Revving up the Diversity: Shaping an Inclusive Future in Auto Repair High School and College Shop Programs” at the recent ASE Education Foundation Instructor Training Conference.
Before a standing-room-only crowd, Lateiner gave a compelling speech that focused on how to develop new initiatives to create a culture of inclusiveness in schools and the workplace.
“We want to thank Bogi for providing such an interesting and inspiring presentation,” said Mike Coley, president of the ASE Education Foundation. “Instructors have incredible influence on students. Helping instructors create an inclusive environment for both male and female students attracts more and better students which translates into more entry-level technicians.”
Lateiner’s presentation started with a roleplay featuring two male instructors as an automotive instructor and female student. The female student was trying to talk her way into an automotive course while the instructor was trying to talk her out of it. Although humorous, it hit home on how hard it can be for female students to be accepted into an automotive, collision or truck program.
Some of the key points Lateiner emphasized in working with both male and female students included:
Treat them the same. Have the same expectations of work to be accomplished and knowledge to be gained. Do not “dumb-down” skills for female students because of perceived strength or knowledge differences. A set of brakes doesn’t care what gender is changing them. Do not compare. Don’t tell the male students that the female students are showing them up. Comments like that create more of a distance between male and female students and places unreasonable expectations on the female students. Create an inviting environment for everyone. A large part of Lateiner’s presentation was about the “automotive club.” As Lateiner explained it, “We are the club,” and then explained, “that nobody wants to be a part of it. That needs to change if we want to solve the technician shortage.” “Often viewed as being sensitive, the younger generation is not necessarily sensitive, but asks for what they want and need,” said Lateiner. “In this hiring environment, employees have more power. Asking to be treated with respect, to be trained and provided with a career path while working in a collaborative environment isn’t being sensitive. It’s what every employee should have. Change starts with the instructors. They have the power to create and set the expectation of a good work environment that their students can then take to the workplace.”
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By Counterman
Rack-and-pinion steering is the predominant type of steering system on vehicles today.
Simplicity is one of the reasons for their popularity. On these systems, an inner and outer tie-rod end on each side connects the steering rack to the steering knuckle. The inner tie-rod ends tend to last longer than the outers because they have a smaller range of motion, and they simply don’t get the same abuse as the outers on these systems.
Throughout the life of a vehicle with rack-and-pinion steering, it’s not uncommon to replace outer tie-rod ends multiple times, and rarely or never replace the inners – as long as the boot (also known as bellows) that protects them from dirt and moisture isn’t damaged.
Before rack-and-pinion steering became popular, a parallelogram steering linkage was the predominant setup on most cars and trucks, consisting of a pitman arm, idler arm, center link and inner and outer tie-rod ends on each side. The tie rods are connected by a tie-rod sleeve. Even after rack-and-pinion systems became popular and virtually standard on all cars, parallelogram steering remained in use on trucks, vans and heavy-duty vehicles for many years, but today rack-and-pinion is becoming more common on them too.
There’s another type of steering system you may run across, also common on some trucks and heavy-duty vehicles, and it consists of a drag link and tie rods. The difference is there’s no idler arm. A drag link goes from the pitman arm to a tie rod that connects to the steering knuckle, and second tie rod runs from the first to the other steering knuckle.
Terminology can vary, but don’t let that throw you. In this illustration, No. 4 is the drag link, No. 2 and No. 1 are tie rods. Some people may refer to the drag link as an inner and outer tie rod. Also note No. 6, a steering damper, is a common feature on heavy-duty vehicles.
When selling steering components, it can be useful to look at a diagram, in case your customer is unsure of the name of the component they need. You also can use it as an aid in pointing out additional items they may need.
The Quality Question
It’s not uncommon to be asked about quality, especially with the different lines and varying cost of the steering components you sell. The “economy” or “value” line is designed to make it affordable to repair a vehicle. There’s nothing wrong with these components. I’ve used them many times, and they’re as safe as any other. Will they last as long? Most likely not, but many people choose to go this way because it’s simply all they can afford, and we all can respect that.
On heavy-duty or vehicles that the owner plans to keep long-term, it’s best to recommend a higher-end line of components. They’ll last longer, and you also can remind your customer that every time you replace a steering component, an alignment must be performed. That’s an additional cost, and worn components also will cause abnormal tire wear. A less expensive component that doesn’t last as long actually might cost more in the long run.
Where’s the Grease Fitting?
Fewer steering components come with grease fittings than in the past. Many people perceive this as a sign of “cheap” or low quality. This is far from the case. Many high-quality steering components today are constructed with better materials and higher-quality lubricants. Lack of a grease fitting doesn’t mean low quality. But it does mean there’s no way a poor-quality lubricant can be added to the joint, it can’t be over-greased, and there’s no way for moisture or contaminants to find their way in either.
Here’s the kicker: Is your customer going to personally grease the fittings themselves? As a professional technician, if I had a nickel for every greaseable joint I’ve seen that was completely worn out, with not even a remote sign of grease ever having touched the zerk fitting … you know the rest. This is reality. Blame it on whomever. If the greaseable joints aren’t going to be greased, I’d rather have those not designed for it.
Extras
There are a few good suggestions to keep in mind when selling steering components. If it’s a rack-and-pinion vehicle, rack boots are a good suggestion since the outer tie-rod ends must be removed to replace them. On parallelogram steering, when tie rods are replaced, tie-rod adjusting sleeves are a huge benefit. These are almost always rusted in place and difficult to loosen and turn. New sleeves make the installation much quicker, as well as the alignment. If the vehicle has a steering damper, it’s always a great recommendation. These tend to get ignored, but are commonly worn out. And finally, don’t forget grease for the grease gun, and shop rags to clean up the mess.
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By Counterman
Schaeffler recently expanded its range of front-end auxiliary-drive (FEAD) components in the U.S. and Canadian markets with the introduction of a new belt tensioner under its INA-brand product line.
With the addition of the FT0800 to its product portfolio, Schaeffler now provides belt-tensioner coverage for the latest Honda Accord, Civic and CR-V models.
The INA FT0800 provides belt-tensioner coverage for Honda L15BE, L15B7 and L15BY engines, totaling more than 900,000 vehicles in operation in the United States. A complete application listing is available
link hidden, please login to view. As a hydraulic damped tensioner, FT0800 contains optimized belt pre-tension due to its rotatable fixing eyes and is suitable for modern Honda engines with cylinder deactivation that targets fuel reduction. In general, hydraulic tensioners such as FT08000 can be used to lower the belt pre-tension to a minimum by still controlling FEAD performance, according to Schaeffler.
“We have conducted thorough research on various engines, resulting in the development of replacement components that are specifically designed to meet the requirements of each unique engine,” said Harsha Majji, Schaeffler product manager.
In conjunction with its
link hidden, please login to view service brand, Schaeffler provides technical tips and service information for the INA product line. “Schaeffler provides intelligent repair solutions in the four key systems: valvetrain, timing drive, front-end auxiliary drive and cooling systems,” added Roger Gillette, Technical Services Group leader. “With the REPXPERT service brand, you are provided with technical information, trainings, product catalogs and repair support for INA products, as well as chassis and transmission products.”
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