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By Counterman
To be successful in aftermarket parts sales requires a very broad knowledge base. It means having the ability to address customer parts requests for dozens of different vehicle manufacturers spanning more than 75 years of production, including multiple vehicle systems. Much like our inventory mix, our employees’ knowledge needs to be “spread out” to accommodate these varied requests. Sure, we all have our strengths and specialties, but imagine the bottlenecks at the counter if Heather was the only staff member familiar with reading the paper catalogs covering vintage applications, or that Larry couldn’t catalog anything unless it was for a domestic vehicle.
While we would never hire a counterperson with such gaping blind spots concerning vehicle knowledge, when it comes to store operations, these kinds of scenarios happen every day. Cross-training staff eases the burden for everyone in the organization, from the top down. Becoming an “expert” in your own particular role doesn’t need to prevent you from being a versatile member of the team.
link hidden, please login to view For obvious reasons, not every employee will be responsible for making management-level decisions. But when it comes to daily operations, each member of your staff needs to be given not only the tools to succeed, but also the skills and authority to use those tools effectively. We’ve all worked in locations with extended business hours or short-staffing situations, and felt the pinch when a key member of the team was absent. Picking up the slack in these situations has become a harsh reality in today’s business environment, and without cross-training for the remaining employees, everyone on both sides of the counter suffers for it.
Depending on your individual role within the organization, you may have very little exposure to some of the other roles being performed around you, or you may already have experienced each role along the way to your current position. The hierarchy of roles in this industry tends to follow a natural progression, from delivery and stocking associates to counter and sales positions, and eventually to various management roles. Along the way, there is often considerable overlap in skills and responsibilities at each stage.
At any level of the hierarchy, the most destructive employee attitude is the “not my job” attitude. Traditional workforce roles generally fall into either “labor” or “management” categories. Many organizations even reinforce this idea through uniform choices. Unfortunately, this also may create a division among employees, who feel that titles are designed to separate them rather than to complement each other. Even worse than those employees who claim that something is “above their pay grade” are those members of the team who believe that performing a particular task is beneath them. Having a delivery driver who is comfortable with helping with simple customer service tasks is no less important than the keyholding manager who makes a hot-shot delivery to help maintain a commercial customer’s workflow. Cross-training works in both directions!
There may not be an “I” in “team,” but there are two of them in “idiot.” Building a team that can move effortlessly between roles requires all parties to be invested in the overall success of the business, not just their own individual interests. We need to identify those members of our team who are most capable of (and interested in) growth beyond just a narrowly defined job description. We need to encourage them to acquire new skills, and to remind employees who already possess those skills that having others trained in their role is a benefit, not a threat.
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By elizabeth
Restore your sedan's performance with our reliable used auto parts at competitive prices. Our 2004 Nissan Altima Transmission is fully inspected and tested to ensure dependable operation and smooth gear transitions. Sourced from low-mileage donor vehicles, each unit is carefully verified to match OEM specifications for your Altima. Whether you're dealing with slipping gears or a complete transmission failure, we have the right solution for your repair needs. Fast shipping is available across the country, and every purchase is covered by our warranty policy. Save big compared to new parts — order your 2004 Nissan Altima transmission now and get back on the road.
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By elizabeth
Looking for a reliable Cadillac Engine for Sale? You've come to the right place! Whether you drive a Cadillac Escalade, CTS, ATS, SRX, or any other model in the lineup, we have the perfect engine match waiting for you. Nothing matters more than finding the right engine — one that delivers the smooth, powerful performance this legendary brand is known for.
Every engine in our inventory is thoroughly inspected, tested, and verified to meet strict quality standards. We carry a wide selection of OEM-grade and remanufactured engines designed for direct fitment, so installation is seamless and stress-free. With low mileage options available, you can trust you're getting reliable power that will last for miles to come.
Ordering is simple, shipping is fast, and our knowledgeable support team is ready to help you find the exact engine your Cadillac needs. No long waits, no guesswork — just the right part at the right price, delivered straight to your door.
Don't let a failed engine keep your Cadillac off the road any longer than it has to.
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By NAPA
The Daison Pursley and the
link hidden, please login to view No. 9 team returned to action last week determined to bounce back following a challenging weekend in Arizona. The Kasey Kahne Racing team took on a three-race stretch across New Mexico, Texas and Kansas. The week kicked off Tuesday night at Vado Speedway Park in Vado, New Mexico, where Daison Pursley and the NAPA No. 9 team looked to regain momentum with the High Limit Racing series.
Pursley qualified 14th and lined up sixth in Heat 1, where he held position to transfer directly into the A-Main. After starting 17th in the feature, he was able to move forward a few positions, bringing the NAPA No. 9 home with a 14th-place finish to get the team back on track.
After a few days to regroup and fine-tune the car, the team unloaded with speed on Friday night at Route 66 Motor Speedway in Amarillo, Texas.
Pursley laid down the ninth-fastest qualifying lap, earning a front-row starting spot in his heat race. He led early and finished second, securing the eighth starting position for the A-Main.
In the feature, the NAPA No. 9 showed strong pace throughout the night. Pursley worked his way forward, battling inside the top five and contending for a podium position before ultimately finishing fourth. The performance marked a strong rebound for the team and reinforced the speed within the program.
Saturday’s High Limit Racing event at Dodge City Raceway Park was canceled due to extreme winds, prompting the NAPA No. 9 team to pivot and head down the road a few hours to compete with the World of Outlaws at 81 Speedway in Park City, Kansas.
Against a stout, 38-car field, Pursley qualified eighth in Group B and advanced from fourth to third in his heat race to secure a transfer into the A-Main. Starting 12th in the feature, he battled mid-pack throughout the race and brought the NAPA No. 9 home in 13th.
Following the busy stretch, the team has returned to the shop in North Carolina to regroup and prepare for the next wave of the High Limit Racing season. The series heads back to Kansas in the second half of April, starting with Lakeside Speedway in Kansas City on April 17.
Start / Finish:
Tuesday, March 24, Vado Speedway Park: 17 / 14
Friday, March 28, Route 66 Motor Speedway: 8 / 4
Saturday, March 29, 81 Speedway: 12 / 13 (World of Outlaws)
Points Standing / Total: 9th / 391 pts. (-151)
Next Race: Friday, April 17, Lakeside Speedway, Kansas City, KS
How to Watch or Listen:
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By Counterman
This March and April,
link hidden, please login to view and link hidden, please login to view are turning up the excitement with the launch of their 2026 spring promotion, The Ultimate Outdoor Adventure Sweepstakes. The experience will send 40 lucky grand-prize guests to the breathtaking Table Rock Lake of the Ozarks in Ridgedale, MO, for an unforgettable luxury outdoor escape. Set against the stunning backdrop of the Ozark mountains, winners will enjoy a five-night, six-day stay from September 15-20, 2026, at the award-winning Big Cedar Lodge, known for its world-class accommodations and scenic beauty. This all-inclusive grand prize package features luxury accommodations, travel, exclusive meals and receptions, VIP experiences, and curated outdoor activities designed to showcase the very best of the region.
Beginning March 1, 2026, and running through April 30, 2026, The Ultimate Outdoor Adventure Sweepstakes gives professional technicians the opportunity to win more than just the grand prize getaway. In addition to the grand prize winners, Auto Value and Bumper to Bumper will award at total of $25,000 in gift cards to 150 lucky winners.
Entries are simple and automatic: all qualifying invoices of $150 on MyPlace4Parts earn professional technicians one entry. In addition, bonus entries are awarded at the end of each day for every additional $150 increment, increasing participants’ chances to win.
“Once again, we’re thrilled to bring another unforgettable experience to our customers,” said Jim Holik, director of marketing at the Aftermarket Auto Parts Alliance, Inc. “These promotions are made possible through the incredible support of our manufacturing channel partners. Our goal is to provide customers with an experience they’ll never forget, and The Ultimate Outdoor Adventure delivers exactly that — luxury, excitement, and the very best of the outdoors.”
For complete details on how to enter and to view the official sweepstakes rules, visit
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