-
Welcome to Auto Parts Forum
Whether you are a veteran automotive parts guru or just someone looking for some quick auto parts advice, register today and start a new topic in our forum. Registration is free and you can even sign up with social network platforms such as Facebook, X, and LinkedIn.
-
Similar Topics
-
-
By Counterman
It’s been estimated that fraudulent warranty claims cost auto parts stores $600 million every year.
Those costs stem from a number of expenses that are set in motion by a return, including manually processing credits; reverse logistics and transportation; repackaging products; and additional quality-control testing to rule out major defects in materials.
The “Check the Part” campaign estimates that more than 50% of warranty returns are either brand-new or not the manufacturer’s product – which suggests that many parts professionals aren’t even looking at the item that’s being returned.
Endorsed by MEMA Aftermarket Suppliers and the Auto Care Association, the campaign encourages parts professionals to follow a simple three-step process when processing warranty returns:
Open the box. Inspect the part. Verify the return. Recently, Dorman Products published a return guide for CV-joint kits.
If a customer wants to return a CV-joint kit, Dorman offers these three tips to help to determine if it’s a valid warranty claim:
Open the box and make sure the correct part is in the box. Some customers may try to return unrelated products and heavy objects as a scam. Dorman parts will be laser-etched with the part number as shown. OEM parts or parts from other manufacturers are not valid returns. Some joints come lubricated from the factory. Others have grease supplied. Grease must be installed in all cases. No joint can last without lubricant! Verify grease was present – the unit should be pretty messy when returned. If you see rust, blue discoloration or distorted components, it’s likely the joint had too little grease and thus is ineligible to be returned. Please share examples of ineligible returns on link hidden, please login to view. You can download a PDF of the return guide below:
link hidden, please login to view link hidden, please login to view The post
link hidden, please login to view appeared first on link hidden, please login to view.
link hidden, please login to view -
-
By Counterman
AMSOIL has added a new 0W-40 viscosity to its line of OE 100% synthetic motor oil to better meet the emerging demands of advanced automotive technology.
The new OE 0W-40 is primarily for newer RAM HD trucks equipped with the 6.4-liter Hemi engine, AMSOIL noted.
AMSOIL OE 100% synthetic motor oil is specifically designed to deliver maximum wear protection, fuel economy and emissions control for the longer drain intervals recommended by OE manufacturers, according to the company.
The motor oil is licensed by the American Petroleum Institute (API) to meet and exceed the requirements commonly found in owner’s manuals. AMSOIL OE 100% synthetic motor oil also is friendly toward modern emissions-control systems to promote proper operation of catalytic converters for optimum service life and low exhaust emissions, according to
link hidden, please login to view. Low-speed pre-ignition (LSPI) is a common issue found in today’s advanced engines and is much more destructive than typical pre-ignition. OE 100% synthetic motor oil achieved 100% protection against low-speed pre-ignition (LSPI), based on testing required by the GM dexos 1 Gen 2 specification.
The motor oil provides 47% more wear protection than required by the GM dexos 1 Gen 2 specification, based on independent testing cited by AMSOIL.
“AMSOIL OE 100% synthetic motor oil has a 100% synthetic, pure chemical structure engineered to remove harmful contaminants and provide long-lasting engine protection and performance,” AMSOIL said in a news release. “It features an advanced detergent and dispersant additive package designed to protect against sludge and deposits to deliver maximum engine cleanliness.”
AMSOIL OE 100% synthetic motor oil is available in the following viscosities: 0W-16, 0W-20, 5W-20, 5W-30, 10W-30 and 0W-40.
The post
link hidden, please login to view appeared first on link hidden, please login to view.
link hidden, please login to view 
-
By Counterman
Eric Johnson, president and managing partner of Arnold Motor Supply/The Merrill Company, is visiting Northwood University this week to meet with students enrolled in automotive aftermarket courses.
“Efforts to encourage and educate students are so valuable because not only are we helping individuals, we’re also helping to shape the future of our industry,” Johnson said. “Preparing students with the mindset, skills and knowledge they need to be successful contributes to the overall growth and innovation of the aftermarket.”
Johnson, a member of the Aftermarket Auto Parts Alliance board of directors, spoke with students enrolled in aftermarket category management, aftermarket management research and aftermarket manufacturing management, among others.
“As a University of the Aftermarket graduate and supporter of Northwood University, Eric wanted to invest in the future leaders of the industry by sharing several real-life cases relevant to the aftermarket classes,” said Dr. Thomas Litzinger, executive director of the University of the Aftermarket/Northwood aftermarket industry chair.
Students enrolled in aftermarket category management are prepared for the role of product manager through inventory-modeling techniques and data analysis. The aftermarket manufacturing management course explores the role manufacturers play in the aftermarket and what business functions they employ.
Aftermarket management research teaches students research techniques to form a hypothesis and sample the data to reject or not reject the hypothesis.
“Our students are eager to engage with industry leaders and learn from their expertise,” said James O’Dell, assistant director of aftermarket education. “This real-life industry experience sets Northwood students apart, makes them uniquely qualified and prepares them for success in their career.”
The global market value of the aftermarket exceeds $400 billion. Northwood’s
link hidden, please login to view is the only one of its kind. Students in this program are fueled by their passions for cars, the aftermarket and turning this passion into a career someday. “The program has nearly a 100% employment rate for all graduates in the program,” Northwood said in a news release. “Part of their success is because Northwood helps them engage in real-world experiences and network with industry leaders like Eric Johnson.”
The post
link hidden, please login to view appeared first on link hidden, please login to view.
link hidden, please login to view
-
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.