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By NAPA
When it comes to working in the shop, personal safety should always be the top priority. Safety glasses, gloves, hearing protection, even work boots are all meant to keep your body protected. It should come as no surprise that with new hybrid and electric drivetrains, there are also new safety gear requirements. Insulated tools are just the start of a well-stocked shop. There’s more to electrical safety than just owning a set of
link hidden, please login to view. This expert advice is meant to give an overview of the kinds of general
link hidden, please login to view (PPE) needed to service hybrid and electric vehicles. It is important to follow proper repair procedures for these vehicles, as described in the vehicle specific repair manual. This includes using all required PPE listed in the repair procedure with no exceptions. If you do not have ALL of the necessary PPE, DO NOT proceed with a repair, as doing so could lead to severe injury or even death. Now that you have an idea of the serious nature of vehicle high-voltage electrical systems, let’s take a look at how you can protect yourself. Personal Protection
Wearing the right personal protection gear is a must when working with electric and hybrid vehicle high-voltage systems. The electrical energy stored in a typical main traction battery pack is more than enough to kill or seriously injure a person.
In the past, wearing gloves while working on a car was usually a personal preference. Today, when working on high-voltage electrical systems, wearing gloves is mandatory. And not just one pair of gloves, but two pairs (inner and outer) are to be worn together. Just in case you are wondering, welding gloves are NOT the same as high-voltage
link hidden, please login to view. Class 0 gloves are required for protection up to 1,000 volts AC and 1,500 volts DC. One pair of rubber gloves (inner) protects against electric shock, while the leather gloves (outer) protect the rubber gloves from mechanical wear. They must be worn together in order to perform correctly. Electrical gloves
link hidden, please login to view every six months to ensure they are still capable of insulating the user from the rated voltage. Gloves will be labeled with the test date near the cuff. The exact personal protection gear needed for a repair will be spelled out in the vehicle service repair manual procedures. This may include an insulated apron,
link hidden, please login to view, insulated arm sleeves, link hidden, please login to view, arc flash face shield with neck protection, and insulated mats or blankets. These layers of protection are necessary not just for avoiding shocks, but also potential explosions like an arc flash. Tool Safety
It may seem odd to consider hand tools as part of personal protection equipment, but that is exactly the case when working with electricity. Most ordinary hand tools are made from metal, which does an excellent job conducting electricity. For servicing high-voltage electrical systems tools need to be designed in such a way that they don’t provide a path for electricity to travel to the technician, or to other vehicle components. That’s why EV tools are specially designed to protect the technician when used properly.
An EV tool set is a must-have for any technician looking to service an electric vehicle. A good start for insulated hand tools is an insulated screwdriver set, an
link hidden, please login to view and an link hidden, please login to view. Electric vehicle tools used for diagnostics need to handle higher voltages, like this link hidden, please login to view. For repairs where the battery pack must be removed, special care must be taken due the extreme weight involved. A link hidden, please login to view is the proper way to lower and transport a hybrid or electric vehicle battery pack. You wouldn’t pull an engine out of a car without the proper lifting equipment, so give the same respect to a heavy traction battery pack. Work Space Safety
Normally, when a car is being worked on in a service bay, there is little danger to fellow technicians. But that isn’t the case with a modern electric or hybrid vehicle. Whenever the high-voltage electrical system on one of these vehicles is exposed, proper notification must be given to those working in the area. Place
link hidden, please login to view and link hidden, please login to view around the vehicle whenever the high voltage electrical system is being serviced. This warns other technicians that there is an electrical shock hazard in the shop, and to keep their distance. You may also place an electrical warning sign on the vehicle to signal to everyone in the shop to stay away. Part of your workspace safety gear must be an
link hidden, please login to view. If a technician suffers an electrical accident while working on a vehicle, anyone attempting to help them is also in danger of electric shock. An insulated safety hook must be used to separate the victim from the electrical source. The last tip for work space safety is to never work on an electric or hybrid vehicle alone. Always let another technician or coworker know you are working on a high-voltage electrical system, and to check in on you periodically. Training Is The Key To Safety
Working on hybrid and electric vehicle high voltage systems requires meticulous procedures and extensive training. While there are plenty of dangers when working on internal combustion vehicles, many of the safety procedures surrounding those vehicles have been known for decades. As EV and hybrid drivetrain become more mainstream, so will their service safety procedures.
Tackling hybrid and electric vehicle high-voltage system repairs isn’t impossible, but there must be dedication to proper training. If you are a technician (or are wanting to become a technician), and are looking for electric vehicle service training,
link hidden, please login to view can help. NAPA Auto Tech offers a wide variety of convenient, cost-effective ways to become an automotive professional. In addition to eLearning and instructor-led training, NAPA Auto Tech offers hands-on and seminar-style classes for almost every make and model to help technicians keep their skills up to date. Photos courtesy of Brian Medford.
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By RobertScott56
If you're in need of an auto parts repair shop in Houston, there are numerous options available to you. One highly recommended establishment is Carmotive, a well-known chain with multiple locations across the city. They offer a wide range of auto parts and accessories, along with knowledgeable staff who can assist you in finding the right parts for your vehicle. Another reputable choice is O'Reilly Auto Parts, which also has several branches throughout Houston. Their stores carry a comprehensive selection of parts and tools, and their staff is known for their helpfulness and expertise. Additionally, Advance Auto Parts is another reliable option, known for its extensive inventory and convenient locations. No matter which shop you choose, be sure to call ahead to confirm availability and any specific services they offer, ensuring a smooth and efficient repair process for your vehicle.
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By Dorman Products
The best way to help customers find your auto repair shop | Set up your Google Business Profile
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By Counterman
Shop-Ware, a San Francisco-based provider of automotive repair shop management software, announces its first direct telephone integration with partner Amazing 7 LLC.
“Telecommunications integration across hardware and backend software represent Shop-Ware’s latest expansion of shop management solutions to uniquely solve shops’ needs to inspire consumer confidence across all aspects of the repair experience,” Shop-Ware said in a news release.
The product launch offers staff members valuable context to incoming phone calls, to respond to customers personally and intelligently, according to the company.
Simultaneous, on-screen notifications give staff members pertinent information to incoming calls, including current repair status, returning customer inquiries and lifetime value, as well as unidentified numbers for new customers or solicitations. Staff can quickly link to relevant repair orders or customer lookups based on phone-number match criteria, Shop-Ware noted.
“Shop-Ware’s vision is to reduce administrative work and inspire consumer confidence; this launch addresses both,” said Carolyn Coquillette, CEO of Shop-Ware. “Amazing 7 takes our shops to the next level, to empower their staff every time the phone rings: to convert a stressful interruption to a delightful opportunity, and ultimately differentiate their business.”
When an incoming phone call rings the shop’s phones, designated Shop-Ware users receive an in-app notification about the phone call, including customer name and lifetime value (when applicable), most recent visit, repair-order status and a link to the repair order. Cases for multiple customer matches or unidentified numbers are also handled. Quick links allow staff to answer the phone informed on the caller context to personalize their response accordingly.
“Amazing 7 is excited to partner with Shop-Ware to bring this intuitive addition to their best-in-class shop management system,” says Aimee Morley, owner of Amazing 7 LLC. “Imagine when the phone rings and the customer record is presented in front of your service advisor with the knowledge of the customer being a first time, second time or long-term customer. This is going to make the service advisors look like superstars to the customer.”
The A7 integration is available to all Shop-Ware customers. To take advantage of it, subscribers also must be enrolled with A7. For more information, click
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