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    • Counterman
      Jack and Jill of All Trades: Cross-Training for Success
      By Counterman
      To be successful in aftermarket parts sales requires a very broad knowledge base. It means having the ability to address customer parts requests for dozens of different vehicle manufacturers spanning more than 75 years of production, including multiple vehicle systems. Much like our inventory mix, our employees’ knowledge needs to be “spread out” to accommodate these varied requests. Sure, we all have our strengths and specialties, but imagine the bottlenecks at the counter if Heather was the only staff member familiar with reading the paper catalogs covering vintage applications, or that Larry couldn’t catalog anything unless it was for a domestic vehicle. 
      While we would never hire a counterperson with such gaping blind spots concerning vehicle knowledge, when it comes to store operations, these kinds of scenarios happen every day. Cross-training staff eases the burden for everyone in the organization, from the top down. Becoming an “expert” in your own particular role doesn’t need to prevent you from being a versatile member of the team. 
      link hidden, please login to view For obvious reasons, not every employee will be responsible for making management-level decisions. But when it comes to daily operations, each member of your staff needs to be given not only the tools to succeed, but also the skills and authority to use those tools effectively. We’ve all worked in locations with extended business hours or short-staffing situations, and felt the pinch when a key member of the team was absent. Picking up the slack in these situations has become a harsh reality in today’s business environment, and without cross-training for the remaining employees, everyone on both sides of the counter suffers for it.
      Depending on your individual role within the organization, you may have very little exposure to some of the other roles being performed around you, or you may already have experienced each role along the way to your current position. The hierarchy of roles in this industry tends to follow a natural progression, from delivery and stocking associates to counter and sales positions, and eventually to various management roles. Along the way, there is often considerable overlap in skills and responsibilities at each stage.
      At any level of the hierarchy, the most destructive employee attitude is the “not my job” attitude. Traditional workforce roles generally fall into either “labor” or “management” categories. Many organizations even reinforce this idea through uniform choices. Unfortunately, this also may create a division among employees, who feel that titles are designed to separate them rather than to complement each other. Even worse than those employees who claim that something is “above their pay grade” are those members of the team who believe that performing a particular task is beneath them. Having a delivery driver who is comfortable with helping with simple customer service tasks is no less important than the keyholding manager who makes a hot-shot delivery to help maintain a commercial customer’s workflow. Cross-training works in both directions!
      There may not be an “I” in “team,” but there are two of them in “idiot.” Building a team that can move effortlessly between roles requires all parties to be invested in the overall success of the business, not just their own individual interests. We need to identify those members of our team who are most capable of (and interested in) growth beyond just a narrowly defined job description. We need to encourage them to acquire new skills, and to remind employees who already possess those skills that having others trained in their role is a benefit, not a threat.
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    • Counterman
      Autel U.S. ADAS Training Program Earns ASE, I-CAR Accreditation
      By Counterman
      Autel U.S. announced that its Autel Academy ADAS Training Program has received accreditation from the National Institute for Automotive Service Excellence (ASE) and the Inter-Industry Conference on Auto Collision Repair (I-CAR).
      ASE and I-CAR Accreditation
      The ASE and I-CAR accreditation confirms that Autel’s instructor-led training program meets the requirements for technician training and development as defined by these organizations. ASE and I-CAR are widely recognized as benchmarks in automotive service and education, and their endorsement signals that Autel’s curriculum delivers industry-relevant instruction aligned with current technological demands.
      Matt Shepanek, vice president of credential testing programs at ASE, emphasized the significance of the accreditation process, noting that it delivers meaningful value for both training providers and the industry. “Accreditation provides training organizations with recognized credibility, ensures their curriculum aligns with current industry standards, and verifies that they are maintaining high-quality instruction, facilities, and resources,” said Shepanek. “Autel successfully met all of these criteria, and we are pleased to recognize them as an ASE-accredited training provider.”
      ADAS Calibration Training Program

      link hidden, please login to view link hidden, please login to view launched its ADAS calibration training program in 2023 at its U.S. corporate headquarters in Port Washington, New York. The program combines structured classroom instruction with hands-on experience in a dedicated training bay, allowing technicians to work directly with ADAS calibration equipment and real-world vehicle scenarios. The classroom portion delivers a foundational understanding of ADAS theory, including system architecture, sensor types, OEM calibration requirements, and workflow best practices. Hands-on training reinforces this foundation as technicians perform static and dynamic calibrations on vehicles in a controlled, real-world environment.
      The program also emphasizes diagnostic strategy and troubleshooting to help technicians identify and resolve common calibration issues encountered in shop settings. Topics include alignment variables, target placement errors, environmental factors, and system fault conditions.
      Following strong demand,
      link hidden, please login to view has expanded its training footprint to additional locations, including Michigan, Missouri, California, and Florida, making advanced ADAS education more accessible to technicians across the country. Technician Certification Assessment and Continuing Education Credits
      To further enhance the program, Autel will introduce a third day of training to its current two-day course. This additional day will include a technician certification assessment, enabling participants to demonstrate mastery of the curriculum.
      Successful completion will provide technicians with ASE and I-CAR continuing education credits, reinforcing both their technical competency and professional credentials.
      “We are proud to have our ADAS Training Program recognized by ASE,” said Chris Gutierrez, Product and Training Director – ADAS, Autel North America. “This accreditation validates the depth and quality of our curriculum and our hands-on approach. Our goal is to ensure technicians leave our program well prepared to perform accurate ADAS calibrations with confidence and consistency in real-world shop environments.”
      Technicians and ADAS Systems
      For technicians, this training represents an opportunity to build expertise in one of the fastest-growing and most technically demanding areas of automotive service. ADAS systems directly impact vehicle safety, and improper calibration can lead to system malfunctions or compromised performance.
      Through Autel’s ASE and I-CAR-accredited program, technicians gain the confidence to perform precise calibrations, reduce liability risks, increase shop efficiency, and position themselves as trusted specialists in advanced vehicle technology.
      With this accreditation, Autel continues to strengthen its role as a trusted partner for repair shops, technicians and industry professionals seeking reliable tools and comprehensive education in ADAS technologies.
      For more information or to book your class today, click 
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