Counterman

The industry shouldn’t be afraid of EVs. On the contrary, EVs are certain to present more business opportunities to automotive shops that are prepared for them. That was the takeaway from Ben Johnson, director of product management for Mitchell 1, during his session on the AAPEX stage on what shops, and the aftermarket, need to do to get ready for electrification. “Whether BEVs (battery electric vehicles) are 5% or 50% of the market, we’re in business to solve problems and to keep these vehicles on the road and maintained properly,” Johnson said. “So, what we need to be focused on is not ‘when,’ but ‘what’ to do about it. It’s not a matter of ‘if.’ And, the good news is, for all these people who say to themselves that this is going to put them out of business, it just isn’t true.” For shops to prepare to start working on EVs, Johnson suggested first getting familiar with the service information for these vehicles. For example, disabling the high-voltage system in these vehicles isn’t always as simple as just pulling a connector. Instead, some vehicles require the technician to wait a period of time – around 10 minutes or so – for the supercapacitors in the vehicle to discharge their stored energy. Johnson said EVs are unique in that they have a servicing mode, and that it can’t be assumed it is safe to work on a vehicle as long as it is turned off; some electric vehicles could still be active. Johnson added technician knowledge will eventually make up for time lost researching this EV service information. “[Systems] are not getting simpler. They’re getting more complex to deal with the things that we lose when we lose the internal combustion engine. You know, I’ve always said that a technician’s best tool is actually not their information system. It’s their experience,” Johnson explained. “When we look at a problem on a car the first time, we see a symptom on a particular vehicle that might drive us crazy figuring it out. But, once we figure it out, the next time we see that vehicle, which is inevitable, we’ll do it that much faster. So sometimes we lose a little money on the first one, but we make it up in spades as we go through the repair process.” Johnson also suggested technicians should receive some training on the relationship between voltage, current and resistance, as well as how current flows, how to isolate circuits and how to measure many of these values. Technicians also should be familiar with basic EV tools, like a digital multimeter or oscilloscope. In 2020, 2.3% of the vehicles sold were true electric vehicles, Johnson noted. About 12% were electrified, but also had a gasoline engine. “So, 98% of what was sold last year still had a combustion engine,” he said. “If you look at the car parc and the actual cars that are on the road, over 99% of those still have internal combustion engines. There are over 70 EV models planned between now and 2027.” Although the Biden administration is targeting half of all vehicles sold in the U.S. being EVs by 2030, that target is likely a bit aggressive, Johnson asserted. “With Mr. Biden and his plan, nobody really sees a path to a 50% BEV sale by 2030. But, they do see a path if everything goes correctly, and it would be pretty aggressive, to see 32% by 2030,” he said. “And, just to put it into perspective if that happened, we would still have 68% of the vehicles sold with an internal combustion engine, and 92% of the vehicles on the road with [an internal combustion engine].” The post AAPEX Session: Don’t Fear EVs; Embrace Them appeared first on Counterman Magazine. View the full article

Mevotech announced the promotion of Assaf Bar-Menachem as its vice president, product management. “Bar-Menachem is committed to ensuring that Mevotech is continuously innovating and creating top-quality, technologically advanced automotive parts,” the company said in a news release. “Managing the product coverage volumes and research streams, he has extensive experience in product lifecycle management, supply chain optimization, value-stream mapping and customer satisfaction.” During his tenure, Bar-Menachem has held several prominent positions, including director, supply chain, and most recently that of director, product management. Bar-Menachem is and will continue to serve as a member of Mevotech’ s leadership team. Mevotech is a Toronto-based manufacturer of driveline, steering and suspension parts for the North American aftermarket. The post Mevotech Promotes Assaf Bar-Menachem appeared first on Counterman Magazine. View the full article

From the time he was a kid, Rocky Gragg has been tinkering on anything with a motor. Growing up in Augusta, Georgia, Gragg honed his mechanical skills out of necessity. His dad served in the military – including two tours in Vietnam – which often left Gragg to fend for himself around the house. “He wasn’t around a whole lot, so I kind of had to learn how to do stuff,” Gragg says. Gragg remembers starting a “neighborhood fix-it business for lawnmowers” when he was 12 or 13. “I was always working on cars, motorcycles, lawnmowers,” Gragg recalls. “I could fix just about anything back then, unless it was something major.” Little did Gragg know that he was laying the foundation for a long, productive and award-winning career in the automotive aftermarket. Gragg, today a senior market specialist at Parts Authority in Norcross, Georgia, has been an in-demand counterman for more than 40 years. During the 2021 AAPEX show in Las Vegas, AMN/Counterman and WIX Filters recognized Gragg as the 2021 Counter Professional of the Year, sponsored by WIX Filters. “The thing I’ve always tried to do is treat people just the way I want to be treated,” Gragg says of his approach to customer service. “Working on cars is hard enough as it is, and from doing it a lot myself, I know all the trials and tribulations they go through. I just want to get people the right stuff, the first time.” Gragg’s first big break in the business came when he was in high school: A neighbor, who happened to own an auto parts store in Augusta, offered him a part-time job. Gragg worked at the neighbor’s store for several years, coming in after class, and established himself as a capable counterman during that time. Photo by Shelby Scott Still, Gragg had aspirations of becoming a lawyer, and he enrolled in Augusta College after graduating from high school in 1976. But, he already was building a reputation as an up-and-coming parts specialist with a passion for automotive and a knack for customer relations. When another parts store in Augusta tried to recruit him for a full-time position, Gragg initially said no, because he was planning to finish his college degree. However, the owner of the store made him an offer he couldn’t refuse. “I think it was like $300 a week,” Gragg chuckles. “As a kid, that was a ton of money. So I said, ‘Well, I’ll give it a try and see what happens.’” The rest, as they say, is history. Gragg gained valuable experience as a counterman and manager at several Augusta parts stores before Johnson Industries in Atlanta came calling. Chris Bolden, now general manager for Parts Authority’s Georgia region, recruited and hired Gragg in 1993. (Parts Authority acquired the Johnson Industries Atlanta operation in 2014.) During the recruiting process, Bolden asked several repair shops to name their favorite counter personnel in the area. The name “Rocky Gragg” seemed to be on every shop’s short list. “[Shops] told us that he knew the automotive trade, he had a lot of experience and he invested the time with customers to get them the right part at the right time. He wasn’t just looking to make a quick sale and get off the phone,” Bolden recalls. “That type of quality customer service is what really piqued my interest at the time – and that’s certainly something that Rocky has lived up to over all these years.” ‘I’ve Been Very Fortunate’ Gragg has been at Parts Authority’s Norcross call center since 1993. Over the years, he has built up “a tremendous following” of DIFM customers, according to Bolden, and many of them ask for Gragg by name when they call. As for what makes Gragg so endearing to his customers, Bolden describes Gragg as “honest, straightforward and forthright with information.” “He does a lot of sharing best practices,” Bolden says of his approach to customer service. “That may sound odd as a guy who sells auto parts, but you can get into some tricky applications and tricky fixes, and he does a good job of ascertaining information from various shop customers and passing it along to others when the repair is not just a straightforward fix.” Gragg, a self-proclaimed “Mustang guy,” is happy to share his decades of automotive knowledge with the Parts Authority team as well. For a number of years, Gragg has served as a mentor/trainer for new hires in Georgia. “He’s just a library of information,” Bolden says, adding that Gragg has an insatiable “thirst for knowledge.” “I don’t think Rocky is ever satisfied with how much he knows about the car parts and the repair business.” When Gragg accepted the 2021 Counter Professional of the Year award in Las Vegas, he offered a heartfelt thank you to Bolden, his longtime manager, for hiring him. “I’ve been very fortunate,” Gragg says. “I’ve had a lot of good bosses, a lot of people who took time with me and showed me all the ropes.” Gragg also expressed appreciation for all the support from his employer, Parts Authority. “They’re a great company. They give me everything that I need to do my job right,” he says. “If we need extra training, we get it. We keep way more parts than these other places. We have a huge warehouse – and it’s quality stuff. “They do everything they can to make me feel at home, and I appreciate that. Them being from New York [Parts Authority is based in Long Island] and me being from the South, you might expect there to be a little bit of turmoil. But there never was. It’s been great from the beginning.” A New Lease on Life For Gragg, it was “business as usual” during the pandemic in 2020 – with an asterisk. While Gragg worked his usual hours, he did it in what he describes as “a plastic cocoon, where people couldn’t come into my space unless I let them in.” He compared the arrangement to the 1976 made-for-TV movie “The Boy in the Plastic Bubble,” starring John Travolta. “John Travolta was the boy in the plastic bubble,” Gragg says. “Well, I was the old guy in the plastic bubble.” There was good reason for taking extra measures to keep Gragg safe. In 2018, Gragg suffered what’s known in the medical world as a “widowmaker” heart attack. Gragg was told that only 10% of people survive a widowmaker (hence the name). But Gragg, now 63, beat the odds. “I had great doctors and they pulled me out of it,” Gragg says. Much to the chagrin of his medical providers and co-workers, Gragg wasted precious little time getting back to work. “I only stayed out of work 10 days,” he recalls. “My doctor went nuts when he found out, because he wasn’t going to release me for a month. And everybody was like, ‘Are you crazy?’ I said, ‘No, but I’m going crazy sitting around the house.’” Still, the whole experience has had a profound effect on Gragg, as it would for anyone else in his situation. “My life’s been different since then; it’s really been different. I got a new lease, and I’m really happy. I always treated my customers well, but I’m especially nice now. And every day that you’re on this planet is a blessing. Every day.” The post Rocky Gragg, 2021 Counter Professional Of The Year appeared first on Counterman Magazine. 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Malco Products recently announced the addition of disinfectant products to the company’s product portfolio. As a trusted chemical-products manufacturer for the automotive, marine and consumer-products industries, Malco Products now offers EPA-registered disinfectant wipes and ready-to-use cleaner across all segments. Malco disinfectant wipes are multi-purpose wipes that clean, disinfect and deodorize hard, non-porous surfaces in one easy step. Made with an EPA-approved bleach- and alcohol-free formula, the wipes are effective against cold and flu viruses and kill 99.9% of bacteria in 15 seconds, according to the company. They also are effective against SARS-CoV-2, the virus that causes COVID-19, after 30 seconds, according to Malco. Malco disinfectant RTU cleaner is a ready-to-use cleaner that disinfects, sanitizes, cleans and deodorizes hard non-porous and soft surfaces. The cleaner is made with an EPA-approved bleach- and alcohol-free formula that is effective against cold and flu viruses and kills 99.9% of bacteria in 5 seconds, and is effective against SARS-CoV-2, according to the company. “Malco has been providing trusted cleaning products to the automotive, marine, and consumer products markets for years. Once the pandemic hit, it only made sense that we should expand our offering to include disinfectant products,” said Seth Glaburman, president. “The Malco disinfectant products provide our existing customers access to the products they need, where and when they need them to keep their business, vehicle, office and home safe for all who enter.” Malco disinfectant wipes are industry-standard 7-inch by 8-inch and available in a 75-count canister. Malco RTU cleaner is available in a 22-ounce spray bottle, 1-gallon or 5-gallon sizes to support the demand from consumer and automotive customers. The disinfectant products are available for purchase from local distributors across the United States or on the Malco Automotive website. The post Malco Introduces Disinfectant Products appeared first on Counterman Magazine. View the full article

FleetPride announced that its senior director of marketing, Victoria Roberts, recently presented a $30,000 donation to St. Jude Children’s Research Hospital on behalf of the company, after successfully launching the company’s first-ever GivingTuesday campaign. The funds donated will support the lifesaving mission of St. Jude: “Finding cures. Saving children.” “I am incredibly proud to be a part of this great organization and delighted with how quickly our employees and customers rallied around our first GivingTuesday effort,” said Roberts. FleetPride kicked off its 2021 GivingTuesday efforts on Nov. 30 by encouraging customers and employees to make a purchase through the new FleetPride.com, with a percentage of online sales from that day benefiting St. Jude Children’s Research Hospital. St. Jude is leading the way the world understands, treats and defeats childhood cancer and other life-threatening diseases. Partnerships like this are fueling the $11.5 billion, six-year St. Jude strategic plan, which includes tripling its global investment to impact more of the 400,000 kids with cancer around the world each year. Because of generous donors, families never receive a bill from St. Jude for treatment, travel, housing or food, so they can focus on helping their child live. “Working together to raise funds for this cause is something the entire team was honored to be a part of,” said Mike Duffy, CEO of FleetPride. “This time of year, we have so much to be thankful for. To give back as a team, with the support of our customers, is incredibly rewarding for us.” The post FleetPride Donates $30,000 To St. Jude Children’s Hospital appeared first on Counterman Magazine. View the full article

Pull-A-Part, an Atlanta-based automotive recycler and parts retailer, announced it has raised more than $33,000 in donations through its annual Adopt-A-Family Program. Pull-A-Part operates 25 self-service auto parts stores and automotive salvage and recycling facilities in 12 U.S. states, according to the company website. Pull-A-Part said it will provide holiday gifts and related assistance for 41 families across the 12 states in which it operates. This is the fourth year Pull-A-Part has sponsored its Adopt-A-Family Program, a community-focused effort to help families in need during the holidays. Each store selects a family (or multiple families) to “adopt” in their community and sets a fundraising goal to meet the needs of those families. Each Pull-A-Part store raises the funds through a combination of direct contributions from Pull-A-Part and donations collected from their customers and other members of the community. All 25 of Pull-A-Part’s stores exceeded their fundraising goals this year, according to the company. “The amount of support we received from the Pull-A-Part community for the Adopt-A-Family program this year was inspiring,” said Ross Kogon, chief executive officer of Pull-A-Part. “Our customers, partners and employees stepped up in a big way, making it possible for us to help more families than ever this year. On behalf of Pull-A-Part and the families we’re serving this year, I would like to personally thank everyone who helped make this program a success.” Pull-A-Part stores select families based on nominations from team members and business partners or in response to requests for assistance they receive from organizations in their community. In Birmingham, Pull-A-Part is helping three families who were victims of recent floods that impacted the area, and in Tucson, Pull-A-Part is providing support for 10 different families who were nominated or recommended for the Adopt-A-Family Program this year. Other Pull-A-Part stores chose families based on requests from national charitable organizations the company supports, such as Soldier’s Angels, which provides assistance to military, veterans and their families. Soldier’s Angels identifies families in each store’s local community that need help and relies on companies like Pull-A-Part to meet these needs. This year, Pull-A-Part’s local stores have adopted 21 Soldier’s Angels families around the country. “Our Adopt-A-Family program is unique, empowering our local stores to identify and support families in need in the communities we serve,” Kogon added. “Whether a recommendation from a team member or a request from a local or national organization with a family in need, Adopt-A-Family is part of our ongoing commitment to helping the people, causes or projects that make our communities stronger.” In addition to supporting local families in its communities, Pull-A-Part contributed more than $7,000 in Adopt-A-Family donations to The Red Cross to support disaster relief currently underway in several parts of the county. These much-needed donations will go directly towards helping families most-impacted by recent destructive and deadly storms that impacted many communities in Kentucky, Tennessee, Arkansas, Mississippi, Illinois and Missouri. For a complete list of Pull-A-Part’s Adopt-A-Family efforts for all 25 of its stores, refer to the detailed summary page on the company’s website. For more information on Pull-A-Part’s Adopt-A-Family program or to speak with a representative of its Building Communities team, click here. The post Pull-A-Part Donates $33,000 To Help Families In Need appeared first on Counterman Magazine. View the full article

AutoZone reported net sales of $3.7 billion for its first quarter of fiscal-year 2022, a year-over-year increase of 16.3%. Domestic same-store sales for the quarter, which ended Nov. 20, were up 13.6%. AutoZone’s DIFM sales in the United States grew by a whopping 29.4% to $900 million – a first-quarter record for the company, according to CEO Bill Rhodes. Over the past four quarters, DIFM sales totaled $3.5 billion, a 27% increase compared to $2.8 billion over the four quarters before that. During a Dec. 7 conference call with analysts, Rhodes attributed AutoZone’s DIFM strength to a number of factors, including the company’s addition of hub and megahub stores with expanded product assortments, technology investments, competitive pricing and improved delivery times. “Many people want to understand what’s driving our tremendous sales growth in commercial,” Rhodes said during the call. “In short, it’s not one thing. It’s a whole host of key initiatives we’ve been working on for several years.” DIFM revenue represented 25% of AutoZone’s total sales in the first quarter. Weekly domestic DIFM sales per store were up 25% to $14,400 – a company record – compared to $11,500 in the first quarter of fiscal-year 2021. According to CFO Jamere Jackson, AutoZone launched 32 new net commercial programs in its U.S. stores in the first quarter, bringing the total to 5,211 programs. “The disciplined investments we’re making are helping us grow [market] share, and we’re making tremendous progress in growing our business in this highly fragmented portion of the market,” Jackson said during the call. “We now have a commercial program in approximately 86% of our domestic stores, and we’re focused on building our business with national, regional and local accounts.” Jackson reiterated that AutoZone is “doubling down” on its megahub strategy. Megahub stores typically carry around 100,000 SKUs, and “drive tremendous sales lift inside the store box as well as serve as a fulfillment source for other stores,” Jackson said. Currently, AutoZone has 62 megahub stores, and expects to open approximately 16 additional megahubs in fiscal-year 2022. “The expansion of coverage and parts availability continues to deliver a meaningful sales lift to both our commercial and DIY businesses,” Jackson said. “And we’re testing greater density of megahubs to drive even stronger sales results. By leveraging sophisticated predictive analytics and machine learning, we’re expanding our market reach, driving closer proximity to our customers and improving our product availability and delivery times.” During the conference call, Rhodes pointed out that the megahubs “continued to exceed our expectations.” While the company has publicly stated that its near-term goal is to establish 100 to 110 megahubs, senior executives believe “once we’re finished, we’ll be closer to 200 megahubs,” Rhodes added. Still, Rhodes emphasized that megahubs are just one important element in AutoZone’s overall growth strategy. “A lot of people think that this success that we’re seeing in commercial is either driven by the megahubs or driven by pricing. And frankly, that’s not what we believe,” Rhodes explained. “We talked about it about four years ago that we were developing a new strategic plan for our commercial business, and it has a whole host of elements. Megahubs is a critical part of it. But don’t forget, we also refreshed the assortments in every single AutoZone store in the United States and put those assortments commercial-leaning forward. “The megahubs are helping us a tremendous amount, but so is the Duralast brand. So is our sales floor. So is the engagement of our store managers and district managers.” DIY Sales Up 9% On the DIY side of the business, domestic sales were up 9% compared to the first quarter of fiscal 2021. “The business has been remarkably resilient as we have gained and maintained over three points of market share since the start of the pandemic,” Jackson asserted during the conference call. Jackson attributed the increase in DIY sales to a number of factors, including competitive pricing, improved product assortments and expanded product availability via the company’s growing network of hub and megahub stores. “These dynamics, along with favorable macro trends and miles driven, a growing car parc and a challenging new- and used-car sales market for our customers, have continued to fuel sales momentum in DIY,” Jackson said. “And the execution of our AutoZoners who are taking care of our customers gives us a key competitive advantage.” Regarding the widespread supply chain challenges in the automotive aftermarket and many other industries, Jackson noted that AutoZone’s in-stock positions are “still below where we would like them to be.” However, he company’s supply chain and merchandising teams “have made great progress in a challenging supply chain environment.” “We’ve been able to navigate supply and logistics constraints, and have product available to meet our customer’s needs,” he added. “DIY has been a strong contributor to the growth of our company, and while comps are difficult because of our strong past performance, the fundamentals of our business remain strong.” Rhodes touched on another potential challenge for the automotive aftermarket: inflation. In the first quarter, AutoZone saw a 4% year-over-year sales boost from inflation, while the company’s cost of goods was up around 2%. “We believe both numbers will be higher in the second quarter as cost increases in many key merchandise categories continue to work their way through the system,” Rhodes added. “We could see mid-single-digit inflation in retails as rising raw-material pricing, labor and transportation costs are all impacting us and our suppliers. We have no way to say how long this will last, but our industry has been disciplined about pricing for decades and we expect that to continue.” The post AutoZone: DIFM Strength Drives 16% Sales Jump In Fiscal Q1 appeared first on Counterman Magazine. View the full article

AutoZone will build a new distribution center in Chowchilla, California, the company announced on Dec. 16. AutoZone expects to begin construction in the summer of 2022 for a projected opening in 2024, according to a news release from the city of Chowchilla. The distribution center will bring at least 280 jobs to Chowchilla, a community of 19,000 residents that’s about a two-hour drive from San Jose. “With more than 640 stores across the state of California, we are very excited to be a part of the Chowchilla community,” AutoZone CEO Bill Rhodes said. “During our process to identify our next distribution-center location, Chowchilla’s leadership team has been amazing and has helped solidify our decision to come and be an integral part of this great community. Our significant investment in Chowchilla represents our commitment to always putting our customers first and is an important part of our strategy for accelerated growth.” Chowchilla is located at the intersection of two major highways. Highway 152 serves as the gateway to the Bay Area, and Highway 99 links together the major cities within the San Joaquin Valley. Chowchilla boasts 2,800 acres of land zoned for industrial and commercial development, ready for building or occupancy, according to the city. “We are very excited for this new development and what it means for the city of Chowchilla and the people who live here,” said Mayor John Chavez. “We needed a way to create new jobs for the community, so they do not have to commute outside our city for work, and they can spend more time with their families.” The post AutoZone To Build New DC In Chowchilla, California appeared first on Counterman Magazine. View the full article

Consumers can’t imagine holiday road trips without their furry family members. In fact, 78% of pet owners travel with their pets each year, and 68% of those travel between 100 and 500 miles with their pets, according to a recent TripsWithPets survey. That’s why Advance Auto Parts says it is creating the “purrfect” surprise experience for “paw-rents” this holiday season. This holiday season, pups and their paw-rents are invited to stop by a participating Advance Auto Parts store for road-trip essentials and a free gift, as modeled by Sammy the golden retriever. Developed with the 23 million households who adopted pets during the pandemic in mind, from Dec. 13-24, participating Advance retail locations will welcome road trippers to pull off the highway and treat their four-legged co-pilot to a free bandana and fresh water while grabbing any pet and personal travel and road-trip essentials they need to complete their holiday journey. “Advance has always been a trusted location for motorists, which is why we wanted to elevate our in-store experience to meet the needs of this year’s traveling consumer,” said Jason McDonell, Advance’s executive vice president, merchandising, marketing and eCommerce. “Many consumers are eager to reunite with family this year, and we want to support them with care and speed every mile of the way. Creating a space for furry family members while motorists handle pre-road trip maintenance, last-minute gifting or one of our free curbside services along the way are all part of that mission.” Paw-rents are encouraged to spread holiday cheer and snap a photo of their dog, cat, bunny or other “pawsome” co-pilot rocking their new accessory using the hashtag #AdvancePups for the chance to score some additional pet products and gift cards. Advance’s latest seasonal initiative comes as part of the retailer’s larger purpose to help consumers both “advance their holiday checklist” via deals on gifts that “get ya somewhere” and dependable services that get them to their holiday destinations safely. This includes free curbside services such as battery testing and installation, wiper-blade installation and “Check Engine” light scanning. Visit AdvanceAutoParts.com for additional road-trip tips and gift-guide inspiration for this season and beyond. The post Advance Puts Pets In The Driver’s Seat For The Holidays appeared first on Counterman Magazine. View the full article

PRT recently introduced 95 new complete strut assemblies for the North American aftermarket. The new SKUs cover more than 12 million cars, trucks and SUVs in operation. The launches include popular models such as the Subaru Crosstrek, Ford Explorer and BMW 5 series, in addition to new applications such as the 2019 Jeep Cherokee, 2018 Hyundai Santa Fe and 2019 Ford Ranger. PRT is a brand of the ADD USA group, one of the largest manufacturers of shocks, struts and complete strut assemblies in the world. PRT products are produced under the strictest OE quality processes required by the major automakers, according to the company. “As an OEM supplier, our company is continually investing in research and development, bringing innovative and high-quality solutions from OE to our clients in the aftermarket,” said Bruno Bello, director of category and marketing at PRT. “These new items are in stock and ready to ship to all North America.” For more information about PRT, call 770-238-1611 or visit www.prtautoparts.com. Follow PRT on social media @prtautoparts. The post PRT Launches 95 New Complete Strut Assemblies appeared first on Counterman Magazine. View the full article

CRP Automotive has named Matt Zarlenga of the Sherman-Pearson Co. as its 2021 U.S. Sales Representative of the Year. Zarlenga has been with Sherman-Pearson Co. since 2019 and has represented CRP Automotive’s AAE, REIN, Pentosin and AJUSA brands in the Northern and Central Ohio market. CRP Automotive presented the award to Zarlenga during the 2021 AAPEX Show in Las Vegas. CRP Automotive Channel Sales Manager Nicole Ryan and U.S & Canada Sales Director Warren Morley presented the award. “Matt exemplifies what makes a professional sales representative successful and has done a great job for us in our Northern territory,” Ryan said. “He always brings a great deal of enthusiasm, energy, and product knowledge to our sales efforts.” Zarlenga accepted the award on behalf of Sherman-Pearson, noting that the accomplishments in 2021 were the result of a solid team effort and made possible only by the dedication and hard work of everyone involved. Prior to joining Sherman-Pearson Co., Zarlenga was a manufacturer representative with Bowdoin Marketing specializing in the automotive aftermarket. He also worked in the OE dealership channel as a sales consultant and warranty administrator. The post CRP Automotive Names Matt Zarlenga 2021 US Sales Rep Of The Year appeared first on Counterman Magazine. View the full article

My favorite billboard sign of all time was one that once stood over Woodward Avenue during the Woodward Dream Cruise. It had a picture of a 1970 Chevelle and a caption that said, “The only carbs we cared about were under the hood.” It harkened to a different time – a time of automotive passion that saw high horsepower out of low technology. It was the time of high compression and high octane. It also was the time of the distributor. Maybe that’s why I love them. They were simple, basic, maybe even crude by today’s standards – but they worked. And the ability to tune a car – to really make it run well – was left only to those who took the time to understand them. It’s been many years since distributors have been used on new vehicles, but that doesn’t mean there aren’t hundreds of thousands still on the road – and there are. Selling distributor components, from small parts to complete units, can mean big profit, and the key to it is understanding the distributor or, more importantly, helping your customer understand them. As a counter professional, your job – like that of a technician – often comes down to education. You are the teacher, and that’s what your customers expect. It’s very likely, at some point, that a customer will ask you if a distributor is better than modern ignition systems or even try to argue that they were. The answer, of course, is no. (I said I love them, not that they were better.) If you have to explain it, in a nutshell, there are too many wearing parts; too many opportunities for higher-than-normal resistance; continuous maintenance; and lack of precision spark control. Many people consider old technology better due to its simplicity, and it would be fair to agree on that point, but functionally it doesn’t hold a candle to anything new. The Basics So, let’s take a brief look at distributor technology. The first point-style ignition distributor was developed around 1910 to improve on the difficulties experienced with magneto-type ignition systems for automotive use. This point-style ignition was such a success that it was ultimately used in production cars until the mid-1970s. The primary service components were the points, condenser, cap and rotor, and the ignition coil was separate from the distributor. The distributor was driven by a gear on the camshaft or, in some cases, an intermediate shaft. When rotating, the ignition points opened and closed off a cam located on the distributor shaft. How did it all work together? It starts with understanding how an ignition coil works. The ignition coil has primary and secondary windings. When current flows through the primary winding, a magnetic field is created that surrounds the secondary windings. When the current flow is interrupted, the magnetic field collapses and induces high voltage in the secondary windings. The voltage and current from the secondary windings are directed to the spark plugs through the plug wires, distributor cap and rotor. Inside the distributor, the points are the switch that controls the flow of current through the primary windings of the coil. When the points are closed, the current flows and the coil becomes saturated. When they open, current flow ceases, the magnetic field collapses and high voltage travels to ground through the spark plugs. The reason that the secondary voltage is boosted to such a high level is that the primary winding of a coil contains approximately 200 turns of wire. The secondary windings may contain 20,000 or 30,000. This is why 12 volts supplied to a coil can be transformed into voltages of 20,000, to as high as 50,000. By understanding these fundamentals and the fact that ignition coils can differ in the number of windings and ultimately their output, you can see how the amount of and how long the current that flows through the primary side of the coil will affect coil output. Since the amount of time that the points are closed controls how long the current flows through the coil, the critical nature of point adjustment (dwell) becomes apparent. Now that we know where the spark comes from and how it gets to the plugs, there’s one component left to explain: the condenser. As the points open, current will attempt to continue to flow across them by arcing. The condenser quickly absorbs and dissipates this electrical energy and does the following two things: It eliminates arcing between the points, which would burn them up quickly; and it also puts an abrupt stop to the current flow through the coil, making the magnetic field collapse quickly for more accurate spark control. Electronic Ignition So, what is electronic ignition? After all, the points and condenser work off basic electronic principles, right? When electronic ignition first came out in the early 1970s, it (sometimes called transistorized ignition) was still a distributor with a cap, rotor and plug wires and, in many cases, a separate coil. It actually didn’t look different at all until GM released its High Energy Ignition (HEI) distributor, which housed the coil in the distributor cap and was visually much different. What was different was the points and condenser were gone! No more regular adjustments or regular maintenance; the points were replaced by electronic pickups made with solid-state components. The most common was a Hall-effect unit, which passed a rotating magnetic field in front of a Hall-effect pickup that would detect the magnetic field. Solid state meant the electronic components themselves had no moving parts; their operation is based on fundamental electronic theory. Electronic-ignition distributors were much superior to their point-and-condenser counterparts. One of the biggest drawbacks to points was that the rubbing block that contacted the cam on the distributor shaft wears constantly during use. Even though a set of points may ultimately last 10,000 miles, for example, since the rubbing block continuously wears, the dwell continuously changes, which causes the timing to change and the output of the coil as well. It’s easy to think, “If the rubbing block wears, the points will be closed longer. Won’t this allow more time for the coil to saturate, resulting in a higher voltage output?” This is not the case. The correct dwell setting ensures that the coil will be completely saturated. It’s true if the points aren’t closed long enough the coil won’t have enough time to saturate. But if they’re closed too long, that also means they’re not open long enough. If they are not open long enough, the field in the coil will not have sufficient time to collapse and produce the necessary voltage for proper spark before current begins to flow back into the primary side of the coil again. So, electronic ignition eliminated the wear and maintenance problems associated with points and condenser, but all electronic ignition distributors were not created equal. Enter GM’s HEI. Another drawback to points was they don’t last long under a constant 12 volts, so voltage through the coil and to the points was limited by either a ballast resistor or a resistance wire, depending on vehicle make. During cranking, the resistance was bypassed so full battery voltage would be supplied to the coil for starting, but then when the key was released to the “Run” position, voltage was limited. The lower voltage limited coil output and even after switching over to electronic ignition, some systems retained use of the ballast resistor, limiting ignition-coil output. GM’s HEI utilized full battery voltage all the time, and the result was an ignition system with a much higher output. Another aspect of ignition is that the higher the rpm, the greater the spark requirement. As engine rpm increases on a point-style ignition – even with the dwell set properly – the amount of actual time the points remain closed is less, resulting in a less time for the coil to saturate and less spark when the engine needs it the most. GM’s HEI was designed so that the dwell increases as engine rpm increases, providing high rpm performance as well as high output and dependability – whereas some systems retained fixed dwell. If you’ve been around old cars, you’re probably familiar with all of the different variations and names of electronic ignition systems throughout the ‘70s and ‘80s. The only one that stayed the same was GM’s HEI. Everyone else followed their lead. Timing Advance Before we get into selling components, which will be a walk in the park for you now, we’ll touch quickly on distributor advance. Two types of timing advance can be found in distributors: vacuum and mechanical. Sometimes they have only one type, sometimes both. Timing advance is required because once ignited, the air/fuel mixture in a cylinder does not burn instantly. It takes a certain amount of time to burn. The higher the engine rpm, the earlier the mixture must be ignited to reach the full burn, or maximum pressure at the precise time to force the piston down. This gets deep into engine theory and design, but the fact is that having the correct amount of advance at precisely the correct time has a monumental effect on engine performance. Mechanical advance uses weights that move outward from centrifugal force. As they move outward, they rotate the base plate of the distributor that supports either the points or electronic trigger mechanism. The higher the rpm, the more mechanical advance is applied until its mechanical limit is reached. Mechanical advance can be “tuned” using different weights or springs. Vacuum advance also rotates the same base plate of a distributor, but in response to engine-ported vacuum. The more vacuum applied, the greater the advance. This is utilized for low-rpm advance before the mechanical advance spins fast enough to come into play. Selling Distributor Components What can you capitalize on when selling distributor components? Cap, rotor, plugs and plug wires might be the easier topics, and they’re what a lot of people just ask for. The cap, rotor and wire condition generally can be determined through visual inspection, but if it’s time for a tuneup, a vehicle has a misfire or the customer can’t remember when they were done last, the door is open and it’s a perfect time to sell. Never guarantee that a cap, rotor and wires will solve a misfire or running problem. But, they can degrade from use and age, and they’re true maintenance items, so don’t forget to point that out. Spark plugs are a maintenance item that you almost can’t do too often. Some late-model vehicles that still have distributors have efficient fuel-injection systems and engine controls, and the plugs will last for a long time. It doesn’t make sense to unnecessarily replace a good expensive set of plugs on a fuel-injected vehicle, but I shy away from the really high replacement intervals like 100,000 miles. If someone hits 90,000 and says, “It doesn’t call for them until 100,000,” it’s time for plugs in my opinion (they’re getting worn regardless). For older vehicles with less efficient fuel and ignition systems, the plugs need to be replaced more often. OE-style plugs are the best to recommend with any system, and if it’s a classic that isn’t driven as much, don’t be afraid to recommend a fresh set. Most vehicle owners will know if they have points and condenser. When old cars were driven daily, points and condenser were replaced at least once a year, just because of mileage. It’s not necessary to do this now, since most cars with these systems don’t see a whole lot of miles. But, like before, if someone opens the door and can’t remember when they were done last, sell them the parts. It’s always a good idea to clean up the points and adjust dwell, however. If you stock any basic tools, a nice upsell is a point file, a dwell meter, a spark plug gauge and a timing light. This will cover the standard maintenance requirements of a point-type ignition and if they have electronic ignition, just the spark plug gauge and timing light will do. When someone is doing an ignition tuneup, be sure to ask them about the condition of their distributor-advance components. Vacuum-advance diaphragms go bad from time to time, so they should be checked and replaced, if necessary. Mechanical weights should be taken off and their pivot points cleaned and lubricated. In many cases, the mechanical-advance weights pivot on bushings that commonly wear out, and the weights themselves can have grooves worn in them if they haven’t been lubricated on a regular basis. It’s all a great opportunity for an upsell. Additional distributor components include seals and bushings and also the electrical connectors that plug into them (pigtails). If someone is removing their distributor for service, a new seal makes sense, but bushings are a harder sell since most people will generally buy a new distributor if the bushings are worn. But, the sale could be yours if you’re the one who helps them understand their distributor. Worn bushings are common on higher-mileage distributors and easy to spot on an oscilloscope, but since nobody really has one of those sitting around in their garage, they’re easy to check by grabbing the distributor shaft and attempting to rock it back and forth. Any noticeable play means the bushings are worn. Since the trigger wheel or points are driven directly off of the distributor shaft, just imagine what will happen to dwell and timing if this shaft is rocking back and forth in worn bushings. Dielectric Grease Dielectric grease is another great upsell. Forget about the silly little packets that give you just enough to get your finger or an application brush greasy – sell them a tube. No, you don’t need to, nor should you use an excessive amount of it, but it’s frustrating to deal with such a small amount. Plus, you can remind your customer of all the additional electronic uses for dielectric grease (don’t let the name throw you off). Dielectric grease does not conduct electricity at all. What it does do is seal electric components from moisture, which is why you can find it in a lot of electrical connectors and in bulb sockets. This was the original intention of it: to prevent moisture and corrosion from occurring. An added benefit is that when used on plug-wire boots, it keeps moisture out but also keeps the boot from sticking onto a spark plug or distributor cap, making removal much easier. An oddball – but one you will run across – is heat-transfer compound. You also may hear this referred to as thermal grease, thermal compound or even heat-sink compound. Have you ever removed an ignition module or other electronic module from either inside a distributor or another location and found that it had grease underneath? This is a compound that is specially formulated so that it transfers heat from the module to the mounting location. It is a true heat sink and very important. Modules that originally were installed with this will overheat if the proper compound is not reused. A Few More Add-Ons Just a few final things can finish off the perfect ignition-tuneup shopping cart. When someone is working on a vehicle that is from the early ‘70s, don’t forget to see if their car has a ballast resistor. (You’ll get used to these applications pretty quickly.) They commonly go bad and cause a no-start. It’s never bad to have an extra one in your glovebox. For the old point-style distributors, there is a specific grease for the distributor cam to lubricate the ignition-point rubbing block. Some points may come with a small packet. If not, be sure to recommend it. Anti-seize also is a good upsell, but it’s not necessary all the time. Make sure you recommend the proper use. If the plugs are located in a deep well – like a lot of double overhead-cam engines – advise your customer to check for the presence of oil. They may need a valve-cover gasket. And, last but not least, a light lubricating or penetrating oil is nice to have on hand. Many distributors have metal clips that hold the cap in place. These clips commonly get rusty where they attach to the distributor, and it’s nice to work some lubricant in and free them up. It makes it much easier to reinstall the cap. This might be a lot, but when you have the knowledge, your customer will keep coming back. The post Remembering Ignition Distributors appeared first on Counterman Magazine. View the full article

For Dave Marsh, turning personal strengths into something of value as a professional is what has guided him in his 32-year career with General Motors. In his current role as executive director for North America, Marsh handles Customer Care and Aftersales for ACDelco in the United States, Canada and Mexico. In this episode of “AMN Drivetime” hosted by Babcox Media CEO Bill Babcox, Marsh shares some of the wisdom he has accrued over three decades in the industry, including how to go beyond being simply competent to becoming an elite performer. Babcox and Marsh also discuss GM’s recent global rebranding initiative along with new marketing campaigns for the GM Genuine Parts and ACDelco brands. In addition, they discuss some of the bigger industry challenges today: supply chain challenges, parts proliferation, EVs, technology and innovation – oh, and a few favorite funny stories from the road. Watch the episode Listen to the podcast The post ACDelco’s Dave Marsh, A GM ‘Lifer,’ On ‘AMN Drivetime’ (Video) appeared first on Counterman Magazine. View the full article

For Dave Marsh, turning personal strengths into something of value as a professional is what has guided him in his 32-year career with General Motors. In his current role as executive director for North America, Marsh handles Customer Care and Aftersales for ACDelco in the United States, Canada and Mexico. In this episode of “AMN Drivetime” hosted by Babcox Media CEO Bill Babcox, Marsh shares some of the wisdom he has accrued over three decades in the industry, including how to go beyond being simply competent to becoming an elite performer. Babcox and Marsh also discuss GM’s recent global rebranding initiative along with new marketing campaigns for the GM Genuine Parts and ACDelco brands. In addition, they discuss some of the bigger industry challenges today: supply chain challenges, parts proliferation, EVs, technology and innovation – oh, and a few favorite funny stories from the road. Watch the episode Listen to the podcast The post ACDelco’s Dave Marsh, A GM ‘Lifer,’ On ‘AMN Drivetime’ (Video) appeared first on Counterman Magazine. View the full article

For Dave Marsh, turning personal strengths into something of value as a professional is what has guided him in his 32-year career with General Motors. In his current role as executive director for North America, Marsh handles Customer Care and Aftersales for ACDelco in the United States, Canada and Mexico. In this episode of “AMN Drivetime” hosted by Babcox Media CEO Bill Babcox, Marsh shares some of the wisdom he has accrued over three decades in the industry, including how to go beyond being simply competent to becoming an elite performer. Babcox and Marsh also discuss GM’s recent global rebranding initiative along with new marketing campaigns for the GM Genuine Parts and ACDelco brands. In addition, they discuss some of the bigger industry challenges today: supply chain challenges, parts proliferation, EVs, technology and innovation – oh, and a few favorite funny stories from the road. Watch the episode Listen to the podcast The post ACDelco’s Dave Marsh, A GM ‘Lifer,’ On ‘AMN Drivetime’ (Video) appeared first on Counterman Magazine. View the full article

For Dave Marsh, turning personal strengths into something of value as a professional is what has guided him in his 32-year career with General Motors. In his current role as executive director for North America, Marsh handles Customer Care and Aftersales for ACDelco in the United States, Canada and Mexico. In this episode of “AMN Drivetime” hosted by Babcox Media CEO Bill Babcox, Marsh shares some of the wisdom he has accrued over three decades in the industry, including how to go beyond being simply competent to becoming an elite performer. Babcox and Marsh also discuss GM’s recent global rebranding initiative along with new marketing campaigns for the GM Genuine Parts and ACDelco brands. In addition, they discuss some of the bigger industry challenges today: supply chain challenges, parts proliferation, EVs, technology and innovation – oh, and a few favorite funny stories from the road. Watch the episode Listen to the podcast The post ACDelco’s Dave Marsh, A GM ‘Lifer,’ On ‘AMN Drivetime’ (Video) appeared first on Counterman Magazine. View the full article

The American Heart Association offers a few tips for keeping your heart healthy during the holidays. According to the American Heart Association, scientific research over time has shown an uptick in cardiac events during the winter holiday season, and more people die from heart attacks between Dec. 25 and Jan. 1 than at any other time of the year. The American Heart Association, the world’s leading nonprofit organization focused on heart and brain health for all, has tips and resources to help you and yours have a happy, healthy holiday season. “The holidays are a busy, often stressful, time for most of us,” said Donald Lloyd-Jones, volunteer president of the American Heart Association and Eileen M. Foell professor of heart research at Northwestern University’s Feinberg School of Medicine in Chicago. “Routines are disrupted; we may tend to eat and drink more and exercise and relax less. We also may not be listening to our bodies or paying attention to warning signs, thinking it can wait until after the new year. All of these can be contributors to increasing the risk for heart attack at this time of the year. “This may be even more likely for many people who didn’t get to be with family and friends last year due to COVID-19 restrictions. It’s incredibly important to be aware of these risks. Take a few simple steps that can help keep you heart healthy with much to celebrate in the new year.” Here are some things to be mindful of (a list the American Heart Association recommends checking twice): Know the symptoms and take action. Heart-attack signs may vary in men and women, and it’s important to catch them early and call 9-1-1 for help. The sooner medical treatment begins, the better the chances of survival and preventing heart damage.Celebrate in moderation. ‘Tis the season for unhealthy changes in diet and higher alcohol consumption. Eating healthfully during the holidays doesn’t have to mean depriving yourself; there are still ways to eat smart. Look for small, healthy changes and swaps you can make so you continue to feel your best while eating and drinking in moderation, and don’t forget to watch the sodium.Plan for peace on earth and goodwill toward yourself. Make time to take care of yourself during the busy holiday. Reduce stress from family interactions, strained finances, hectic schedules and other stressors that tack on this time of year, including traveling.Keep moving. The American Heart Association recommends at least 150 minutes of physical activity per week, and this number usually drops during the holiday buzz. Get creative with ways to stay active, even if it’s going for a family walk or another fun activity you can do with your loved ones. Stick to your meds. Busy holidays can make way for skipping medications, forgetting them when away from home or not getting refills in a timely manner. Here is a medication chart to help stay on top of it, and be sure to keep tabs on your blood-pressure numbers. Learn more about heart attacks here. The post ‘Tis the Season … For Heart Attacks appeared first on Counterman Magazine. View the full article

John Ziegler Jr. has rubber running through his veins. The third generation of a 102-year-old tire business, Ziegler grew up busting tires at his family’s Ziegler Tire retail stores in Canton, Ohio. After graduating from college, he worked for short time at a Firestone store, yet the family business, which claims to be one of the first and oldest Firestone dealers, called him back. A jack of all trades, Ziegler has worked on the retail, commercial and wholesale side of Ziegler Tire’s growing business, and now serves as the company’s vice president. Over the years, Ziegler Tire has grown to include three wholesale centers, two retread plants, 16 commercial centers and seven retail locations. From growing up in the business, Ziegler has plenty of stories about Ziegler Tire’s growing pains and triumphs and has met tire industry greats along the way. Learn about them and hear his stories in the latest episode of “Johnny g & Friends,” sponsored by Firestone. Click here to watch the full episode. The post John Ziegler Jr. Reflects On Challenges That Shaped Ziegler Tire appeared first on Counterman Magazine. View the full article

Litens Aftermarket has just launched its new website, and the company says it is prepared to “continue as the largest supplier delivering the highest quality of power transmission products.” “With this updated website, our current and future marketplace partners will have a better experience and are going to find it easier to locate valuable information such as our parts catalog, new-number announcements, what’s new at Litens and much more,” said John Lussier, president of Tendeco. Litens’ technology is applied globally to more than half of the vehicles on the road today, working to reduce emissions, while improving fuel economy, performance and passenger experience, according to the company. “So, it is only right for our website to reflect our capabilities in full capacity, while acting as a hub of resources and benefits to our customers,” the company added. “This new website emphasizes how important the use of OE quality in the aftermarket is,” said Damien Gabel, managing director, ATech. “Low-tensioning devices, overrunning alternator decouplers (OADs), BASFiltr and TorqFiltr and mid-hybrid tensioners are largely participating in the global CO2 reduction. We hope that this new website will provide clarity to the replacement market, in regard to the latest technology used in current cars.” What’s New? Not only is the new website easy to navigate, but it also was primarily built by keeping the company’s consumer needs in mind. The site has a direct link that can guide users to Litens’ online store, where customers can find products through associated VIN, make, model, year or engine, for a quick and direct purchasing process. “As our new website features are premised on convenience, we hope to configure a user-friendly experience for our clients and partners through,” said Lussier. Features include: Showcasing frequently updated new-product releasesSharing a platform filled with engaging news storiesProviding contact information so anyone can reach Litens Aftermarket without difficultyExhibiting an all-encompassing high-performance line “To help save time, effort and energy, we have crafted our new website’s ‘Download’ section, which is a source of trustworthy information on our products and their respective descriptions,” said Lussier. “Here, our channel audience can also access installation sheets that will simplify and support the installation process.” For more information, visit Litens Aftermarket. The post Litens Launches New Technology-Focused Website appeared first on Counterman Magazine. View the full article

NTN, the parent company of BCA Bearings, has announced the addition of 25 new product SKUs to the BCA lineup of aftermarket products. BCA’s December 2021 release includes wheel-hub assemblies and kits for a number of import and domestic applications. The new SKUs augment BCA’s coverage for the fast-growing light- and medium-duty work-truck fleet segment, including Ford Transit Connect, Ram ProMaster as well as multiple Sprinter-based models. Other notable coverage additions include Tesla Model S and X, and on the other end of the spectrum, the seventh-generation Chevrolet Corvette. Also of note is added coverage for the 2020 Ford F-150, a first-to-aftermarket offering from BCA. In total, this release accounts for more than 11.1 million vehicles in operation for the United States. “This final release of the 2021 calendar year represents the addition of a diverse variety of coverage to the BCA product line.” said Rina Dafnis, assistant product manager – automotive aftermarket. “This release includes coverage for the largest and fastest-growing vehicle segments in the North American aftermarket. There is a growing demand to cover battery-electric and late-model work-truck vehicles, which are entering the aftermarket sweetspot, and our mission is to stay ahead of that demand. “We are also proud to be first to the automotive aftermarket with coverage for the top-selling vehicle in North America in 2020, the Ford F-150.” Throughout 2021, BCA added 56 new SKUs representing more than 23.6 million vehicles in operation in the United States alone. In 2021, the BCA catalog team also added carry-up applications for 140 existing SKUs, providing catalog coverage for more than 7.2 million vehicles in operation. The post BCA Adds Hub Assemblies For Import, Domestic Applications appeared first on Counterman Magazine. View the full article

Products from First Brands Group were recently featured on the Lifetime series “Military Makeover with Montel.” In the episode, “Major Progress Happening at the Pryor Home Makeover,” First Brands Group Director of Marketing Kristin Grons thanks the Pryor family for their service and explains that maintenance will be performed on their vehicle using premium-quality FRAM filters, TRICO wipers and Raybestos brakes. The full episode is available for viewing on MilitaryMakeover.com, and the First Brands Group portion of the show can be seen at https://militarymakeover.tv/working-on-the-pyror-familys-car/. “Military Makeover with Montel” enlists designers, contractors and other professionals to offer hope and a helping hand on the home front to members of the military and their loved ones. Talk-show legend and military advocate Montel Williams, a veteran of both the Marine Corps and the Navy, leads the makeover team’s mission to transform the homes and lives of military families across the country. The post First Brands Group Products Featured On ‘Military Makeover’ appeared first on Counterman Magazine. View the full article

Hahn Automotive Warehouse and Carparts Distribution Center have signed a definitive agreement for Hahn to acquire Carparts. Rochester, New York-based Hahn and Plaistow, New Hampshire-based Carparts are members of the Aftermarket Auto Parts Alliance. Terms of the transaction, which is expected to close on or about Dec. 27, were not disclosed. Stan Lewis, president of Carparts, will continue with the company following the completion of the transaction. Hahn decided to acquire Carparts based on Carparts’ performance as a well-managed company with a commitment to growth and customer service in the New England market. “I am thrilled our family business is going from my family to another family business,” said Maggie Maleno, a long-time shareholder of Carparts. “It was important for my employees to have a welcoming place to work.” Lewis added: “We are extremely pleased to be joining Hahn to continue with the business of the combined Hahn/Carparts entity. This combination provides significant opportunities for growth for our customers, including enhanced sales and marketing efforts throughout the New England area.” The post Hahn Automotive To Acquire Carparts Distribution Center appeared first on Counterman Magazine. View the full article

The benefits of electric vehicles are evident: The ability to drive past a gas station may produce a warm smile; the sound of more change in your pocket from embracing a more sustainable alternative is like Mozart; and being low maintenance and reducing your carbon footprint help contribute to a greener earth. So, it’s no wonder that electric vehicles are gaining in popularity. While EVs continue to play a pivotal role in helping us meet global carbon-emission targets, are we prepared to deal with their associated waste streams and other environmental costs? Lithium-ion batteries, tires and used parts can be a burden on landfills. In addition, maintenance waste, such as coolant and brake fluid, must be properly disposed of. To understand the true value of EVs, it’s imperative to assess the total environmental, social and economic impact from the cradle to the grave. SEEING REALITY FROM ATOP A MOUNTAIN OF BATTERIES Most EV components are the same as gas-powered vehicles. However, the most significant difference is the battery. In fact, if you do a quick Google search for “electric-vehicle recycling,” the No. 1 item that comes up is the issue surrounding their batteries. Gas-powered vehicles operate on lead-acid batteries, which are widely recycled. Unfortunately, the same cannot be said for the lithium-ion versions used in electric vehicles. The batteries in EVs are larger and heavier by comparison, and they are made up of several hundred lithium-ion cells – all of which require dismantling. These cells are part of a power unit that contains hazardous materials. If not disposed of or disassembled properly, they can explode or be incredibly harmful to the environment. According to Smart Energy International, studies show that by 2040, there will be more than 7.7 million tons of EV batteries that need recycling. As more of us switch to electric power, the need for circular solutions, recycling facilities, and proper waste consulting and management grows. Manufacturers consider an EV battery’s end of life when it can no longer hold more than 80% of its charge. Think of it like a phone battery: After a while, the time that it holds a charge dwindles. To optimize the sustainability of an EV battery, we must find ways to divert it from landfills and give it life beyond its original purpose. Japanese carmaker Nissan found that true sustainability can be reached if we do just that with electric vehicle batteries. Nissan uses automated guided vehicles to deliver parts to workers on the factory floor as part of its production line. Traditionally, these battery-powered machines use lead-acid batteries that last only a couple of years. However, engineers have discovered a process that takes old EV batteries and repackages them to fit inside these robots that (ironically) are used to make electric vehicles. So, it all comes full circle. Governments and vehicle manufacturers are inching toward some level of recycling with electric vehicles, but battery recycling will require more than mere technological advances. The high cost of transporting these items can discourage recycling. However, companies that work with the right service organizations – that keep sustainability, waste and recycling top of mind – can have a massive impact on the betterment of our world. OTHER OPPORTUNITIES TO ELIMINATE WASTE In addition to batteries, EVs, like traditional motor vehicles, are made up of metal and plastic fragments, tires, motor fluids, airbags and electrical components that should be recycled. Here are a few examples: • Scrap metals in electric vehicles can be easily recycled by auto wreckers and recyclers, which cuts down on the amount of waste in a landfill. • Tires are dumped and burned more often than we’d like to admit, creating an incredible amount of toxic air pollution. Old tires have infinite applications. They can be broken down and made into various useful commodities, such as insulation and material for resurfacing roads. • Coolant fluid, brake fluid and windshield washer fluid are used in EVs. These waste products can have a negative environmental impact, and we must do our part to reduce, reuse and recycle these items. • Glass from vehicle windows can be recycled into other glass products. • Although a controversial material, plastics from the dashboard and internal structure can be melted down and made into new products. • Upholstered seats can be harvested for their materials and turned into furniture. As the age of electric vehicles continues to blossom, businesses should continue to take steps to reduce their carbon emissions and positively impact their bottom line, including recycling standard vehicle-waste products and evaluating waste streams to look for room to grow. In doing so, operators can capitalize on the recovery value of their waste and reinvest their savings into electric vehicles – ultimately making EVs a more immediate viable business option. Ray Hatch has served as president and chief executive officer of Quest Resource Management Group, a national provider of waste and recycling services that enable businesses to achieve and satisfy their environmental and sustainability goals and responsibilities, since February 2016. The post EV Lifecycles And The Environment appeared first on Counterman Magazine. View the full article

Continental has just launched a new website encompassing all of Continental’s OE-quality aftermarket replacement parts, diagnostic equipment and solutions for specialty vehicles. The new website at continentalaftermarket.com serves as a central location for all product information, cataloging, training, news and more. It allows easy access to all of Continental’s brands, including ATE brake systems, REDI-Sensor multi-application TPMS sensors, Autodiagnos automotive diagnostic tools, ClearContact premium beam wiper blades and Continental Special Vehicle Solutions. A major component of the new website is the Continental online parts catalog, which offers an easy and simple-to-use year/make/model look-up along with a VIN search, cross reference, Buyer’s guide, a where-to-buy feature and links to product information and specifications, how-to videos and technical-document downloads. In addition to the all-brand online parts catalog, the Continental website also features a “Training Central” section that provides a wide variety of online training programs, webinars and how-to demonstration videos to help users expand their technical knowledge about the products and their specific applications. Aftermarket products currently featured in Training Central include REDI-Sensor TPMS sensors, Autodiagnos Pro and TPMS tools and Continental hybrid-battery cooling fans and coolant inverter pumps. The Continental Special Vehicle Solutions section provides valuable insight into the expanding Continental portfolio of innovations designed to provide smart mobility, safety and driver comfort for commercial vehicles, heavy-duty trucks, off-highway and agricultural equipment, as well buses and recreational vehicles. For more information, visit: continentalaftermarket.com or contact [email protected]. The post Continental Launches New Aftermarket Website In North America appeared first on Counterman Magazine. View the full article

Delphi Technologies, a brand of BorgWarner Inc., received the 2021 AASA Diversity, Equity and Inclusion (DEI) Award on Nov. 3 at AAPEX in Las Vegas. “Delphi Technologies has a long history of walking the walk,” said Megan Gardner, director of membership and engagement with AASA. “They continuously set the bar high for their organization and in doing so, challenge others to follow suit in the honorable fight for DEI and a healthy company culture.” Anita Barlow of Delphi Technologies (left) and Megan Gardner of AASA BorgWarner provides its employees with extensive programs and leadership in diversity, equity and inclusion and cultivates a workplace where diversity is welcomed, and employees are given opportunities to discuss inclusion openly. The company created regional DEI councils that review policies and procedures to ensure they are serving the needs of the employee base and implemented a global company ratio compensation analysis to take a stand against unconscious bias. To take it a step further, BorgWarner also has specific trainings to help its workforce understand unconscious bias and how to overcome it. It’s clear that DEI is core to the company’s success, employee retention and culture. “When we’re in an environment where everyone can be true to themselves, happiness and productivity come naturally,” said Anita Barlow, managing director, Remanufacturing, North America with Delphi Technologies. “This is critical in building high-performing teams, not just from a business perspective, but also a human one. When we feel like we can be ourselves, we feel a sense of inclusion and belongingness. This helps us from a company point of view to improve retention, productivity, and bottom-line profitability.” Barlow was invited by Gardner on stage to receive the award on behalf of Delphi Technologies Aftermarket, and then participated in a quick Q&A on the company’s councils, implementation of DEI, and the strong reputation Delphi Technologies has earned by simply doing the right thing. Daniel Tristan Receives DEI Individual Award Daniel Tristan, director of International for Spectronics, received the 2021 AASA Diversity, Equity and Inclusion Individual Award. “AASA is proud to announce a new annual award, with the purpose of recognizing an influential leader in the automotive aftermarket that supports and represents the core values of diversity, equity & inclusion,” said Ben Brucato, senior director for AASA. “AASA is dedicated to challenging our industry to be forward thinking and retaining and attracting talent from all backgrounds and walks of life. We know it will make our industry stronger and more resilient.” Daniel Tristan of Spectronics (left) and Ben Brucato of AASA Tristan’s parents immigrated from Mexico in the 1960s, where his father started a service station in Texas and where Daniel started his automotive career as a small child. It was then that Tristan’s passion for hard work, leadership and DEI began to blossom. Tristan is one of the youngest members of AASA’s board of governors and also is the incoming chairman of the Overseas Automotive Council (OAC). His roles in leadership allow him to be a huge advocate for minorities in the automotive aftermarket, where he helps recruit and retain talent from all backgrounds. “As a Mexican American who started my career patching tires and doing oil changes, it is a privilege to be part of an industry that has given so much to me and my family,” said Tristan. Ben Brucato took the stage following the announcement of the AASA Advocacy Champion, to officially name Tristan as the first ever AASA Diversity, Equity and Inclusion Champion. Bruce Ronning Receives Member Advocacy Award Bruce Ronning, senior vice president, Global Sales and Commercial Operations at DRiV, received the 2021 AASA Member Advocacy Award. “This award is to recognize one of our members who has gone above and beyond and who has been a proud representative of our industry,” said Paul McCarthy, president and CEO of AASA. “Bruce has made the needs and values of the aftermarket heard and understood by key external audiences and has stood up for the future of the aftermarket.” Ronning has contributed in several important ways over the past 20 months to justify this honor. He has acted as a vocal representative for aftermarket manufacturers in discussions with the U.S. Secretary of Commerce about supply chain and workforce challenges. He has provided valuable feedback on trade issues, dating back to the USMCA agreement and its favorable terms for the aftermarket, and then used his platform on the AASA board to encourage the concept of ports open 24/7. Bruce Ronning of DriV (second from left) received the 2021 AASA Member Advocacy Award. Most importantly, he and his company were not afraid to speak up on the importance of Right to Repair and maintaining a competitive market for consumer choice on where, and with what parts, vehicles are serviced. “I am humbled and grateful to be recognized by AASA with this award, as we at DRiV are always glad to work with Paul and the AASA/MEMA teams to do what we can to promote and ensure the future of our industry,” said Ronning. “I look forward to continuing our relationship and plan to do my part to ensure that the needs and issues affecting the aftermarket are taken seriously.” Catherine Boland, MEMA’s vice president of government affairs, Leigh Merino, MEMA’s vice president of legislative affairs, and McCarthytook the stage to officially name Ronning as the first-ever AASA Advocacy Champion. The post AASA Presents New Annual Advocacy And DEI Awards At AAPEX appeared first on Counterman Magazine. View the full article