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It’s been estimated that fraudulent warranty claims cost auto parts stores $600 million every year.

Those costs stem from a number of expenses that are set in motion by a return, including manually processing credits; reverse logistics and transportation; repackaging products; and additional quality-control testing to rule out major defects in materials.

The “Check the Part” campaign estimates that more than 50% of warranty returns are either brand-new or not the manufacturer’s product – which suggests that many parts professionals aren’t even looking at the item that’s being returned.

Endorsed by MEMA Aftermarket Suppliers and the Auto Care Association, the campaign encourages parts professionals to follow a simple three-step process when processing warranty returns:

  1. Open the box.
  2. Inspect the part.
  3. Verify the return.

Recently, Dorman Products published a return guide for CV-joint kits.

If a customer wants to return a CV-joint kit, Dorman offers these three tips to help to determine if it’s a valid warranty claim:

  1. Open the box and make sure the correct part is in the box. Some customers may try to return unrelated products and heavy objects as a scam.
  2. Dorman parts will be laser-etched with the part number as shown. OEM parts or parts from other manufacturers are not valid returns.
  3. Some joints come lubricated from the factory. Others have grease supplied. Grease must be installed in all cases. No joint can last without lubricant! Verify grease was present – the unit should be pretty messy when returned. If you see rust, blue discoloration or distorted components, it’s likely the joint had too little grease and thus is ineligible to be returned.
  4. Please share examples of ineligible returns on
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    .

You can download a PDF of the return guide below:

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      Your car’s control module is one of the most important components in ensuring a smooth and efficient ride. Whether it’s an Engine Control Module (ECM), Powertrain Control Module (PCM), or Transmission Control Module (TCM), these electronic units play a crucial role in regulating engine performance, fuel efficiency, and transmission behavior.
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      ✔️ Powertrain Control Module (PCM) – Manages both engine and transmission functions.
      ✔️ Transmission Control Module (TCM) – Regulates gear shifting and transmission efficiency.
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      When these modules start to fail, your car may experience serious performance issues that could lead to costly repairs.
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      If your Check Engine Light won’t turn off even after repairs, it could be due to a failing ECM or PCM.
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      The BCM controls many electronic functions, so if your power windows, locks, or headlights start acting up, it may be time for a replacement.
      ✅ What Causes Control Modules to Fail?
      Several factors can lead to a control module failure, including:
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      If you’re experiencing any of these issues, replacing your control module can prevent further damage and restore your vehicle’s performance.
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      ✅ Why Buy OEM Control Modules from Clifford Auto Parts?
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      ✅ How to Install Your New Control Module
      1️⃣ Disconnect the Battery – Prevents electrical damage.
      2️⃣ Locate the Module – Found under the hood, near the firewall, or in the cabin.
      3️⃣ Remove the Old Module – Carefully disconnect all wiring and mounting bolts.
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      5️⃣ Test Your Vehicle – Start your car and check for warning lights or error codes.
      📌 Need help finding the right part? Call (516) 494-7838 for expert assistance!
      ✅ Final Thoughts: Get the Right Control Module for Your Car
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