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By Counterman
Scheduling of delivery drivers can be one of the more difficult personnel-related tasks for any manager. Often at the lower end of your pay scale and frequently staffed by part-time employees, these positions can be difficult to screen, fill and maintain. They are a critical link to commercial success, yet their value is easily overlooked when weekly schedules are created.
In many retail environments, analysis of prior hour-by-hour sales figures often shapes the forecast for staffing future shifts. Adequate staffing at the front counter is critical to assisting customers and moving merchandise efficiently, but in order to accurately forecast demand for delivery drivers, we must ignore the majority of retail sales, which occur in-store or, increasingly, as online purchases. Unless your business model includes “home delivery” to retail customers, staffing your delivery needs will revolve exclusively around your commercial accounts.
Having adequate delivery capability to maintain (or strengthen) your commercial relationships can look different for each location. Vehicle and personnel numbers will vary based primarily on that individual store’s customer mix and the type of market served. Wholesale jobbers generally serve a broader geographic area than retailers, due in part to their smaller store network. A chain retailer is more likely to have a greater concentration of individual stores per square mile, each serving a smaller area, while the jobber maintains a larger commercial customer base spread across a larger geographic area.
As a result, jobbers tend to make better use of scheduled route delivery, in contrast to focusing on frequent short “on-demand” deliveries in the immediate area. These schedules are much easier to forecast, as they are somewhat consistent throughout the business day. When scheduling for the “hot-shot” portion of your delivery needs, however, the natural ebb and flow of your store’s daily routine become an important factor. There are key points throughout each day that require additional delivery staffing.
Many stores enjoy some form of overnight warehouse delivery, and those daily orders will be expected at shops across your territory as soon as possible the following morning. Between those “first thing in the morning” deliveries and the daily ritual of vehicle pre-checks, the first hour of the workday can be a beehive of activity for your delivery staff. By the time your trucks are returning from their early rounds, orders generated from those 8 a.m. diagnostic appointments at shops across your market have begun to filter in, resulting in another rush. Customer calls ramp up again before and during the traditional lunch hour, as shops try to arrange deliveries to arrive before technicians return from their breaks. Another flurry of dispatches will be in response to the afternoon’s diagnostics, with shops hoping to wrap up repairs before end of day, and to beat the overnight order deadlines for the next day’s business.
In addition to customer-driven rushes, we may also see a spike in driver demand centered around our own incoming deliveries. Stores with midday warehouse deliveries will see a surge in demand around these times, as well as those created by UPS or FedEx drop-offs. Most of our best customers already know what time to expect such special orders, and the volume of “where’s my stuff?” calls will add to the sense of immediacy felt by everyone on staff!
Delivery scheduling can also be adversely affected by seasonality and holidays. Freezing or snowy weather not only creates delays in parts deliveries from the warehouse and at store levels, but it can also limit an individual driver’s ability to report for duty as scheduled, creating a gap in coverage. Coupled with the longer delivery times required for the remaining staff to complete routes safely, it can create temporary bottlenecks. Holidays also create personnel issues, as we attempt to find coverage for those days that everyone wants to spend with family and friends. Travel-intensive holidays like Memorial Day, Independence Day and Labor Day also create an increased demand from shops prepping vehicles for extended trips, with added pressure for everyone to complete repairs, often at the last minute.
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By Counterman
NAPA announced the promotions of
link hidden, please login to view to Vice President, Procurement & Sourcing, link hidden, please login to view to Vice President, Commercial Products, and link hidden, please login to view to Senior Vice President of Pricing and Procurement. These leaders will take on expanded responsibilities across the NAPA merchandising organization, reinforcing the company’s commitment to building deep internal talent and strengthening its product and supplier strategy. Pérez brings two decades of experience leading P&Ls across the automotive aftermarket, retail and consumer products industries. She most recently served as Senior Director of Category Management at NAPA, where she led a portfolio spanning brakes, undercar and heavy duty, driving growth through sourcing strategy and supplier partnerships. Prior to NAPA, she held merchandising leadership roles at HD Supply, SPANX and The Home Depot.
“Cristina has played a pivotal role in transforming category management and sourcing at NAPA Auto Parts. Her strategic mindset, deep merchandising expertise, and ability to build high-performing teams have strengthened our capabilities and positioned us for continued growth. This promotion recognizes both her leadership and the meaningful impact she has made across our organization,” said Danny Huffaker, SVP, Product & Marketing,
link hidden, please login to view. Griffiths has been with NAPA for four years, growing from Director of Category Management to Senior Director, Underhood, where she onboarded strategic brands to diversify the NAPA portfolio. In her new role, she will lead the category team responsible for Hard Parts and Applied Parts, including Brakes and Undercar. Prior to NAPA, she held senior category management roles at White Cap.
“Laura is an exceptional leader who has played a critical role in advancing our category management capabilities at NAPA Auto Parts. Through strong cross-functional collaboration and trusted supplier partnerships, she has helped build a more strategic and customer-focused organization. This promotion recognizes her leadership, her results, and the meaningful impact she continues to have across our business,” said Huffaker.
Portera joined GPC nearly four years ago as Vice President of Finance before moving over to NAPA where he has spent the last three years, first as Vice President of Corporate Development and then as Vice President of Financial Planning and Analysis. He most recently served as the Vice President of Pricing and Procurement. His recent outstanding achievements include successfully navigating the First Brands bankruptcy and launching the new direct import program for NAPA rotors, the company said. Prior to GPC and NAPA, he had a successful 10-year career at FedEx, which included roles in SEC reporting, FP&A, Treasury and an international expat leadership assignment.
“Will has been a steady and trusted leader within our organization, bringing clarity, discipline and strategic thinking to some of our most complex challenges,” said Jamie Walton, EVP, Merchandise & Stores, NAPA. “This promotion reflects the significant impact Will has made at NAPA and our confidence in his continued ability to drive value for our customers and supplier partners.”
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By NAPA
The Interstate Batteries High Limit Racing season returned to competition Saturday, April 18th, at Lucas Oil Speedway in Wheatland, MO. Kasey Kahne Racing’s
link hidden, please login to view No. 9 team arrived at the reconfigured 3/8‑mile “Diamond of Dirt Tracks” eager to get the car back in motion after a three‑week regroup, with progress to prove.
Teams of each of the 43 cars taking part in the ninth race of the season set sights on the win and the The Diamond Classic’s $12,000 payday.
No. 9 driver, Daison Pursley, showed early speed, posting a 13.275-second lap in Hot Laps, fourth‑quickest in practic, and running a 13.628-second qualifying lap for fifth in his group.
Pursley started P2 in the first Heat Race of the night and jumped to the lead during the first lap, coming out of turn 4 and down the front stretch to the flagstand. Pursley kept the lead throughout the 8-lap race. The win marked Pursley’s first Heat Race victory of the 2026 season and punched his ticket to the Dash. In the Dash, the NAPA Auto Parts No. 9 slipped from third to fourth, lining the team up to start outside the second row of the A-Main.
Fireworks and pyrotechnics signaled the start of the 30-lap Diamond Classic. Pursley raced into third position for the first six laps. After an early caution, Pursley chose his position back by way of the choose cone and was challenged into turn one by Sye Lynch (No. 42), ultimately being shuffled into fourth by the No. 42 and No. 13 of Tanner Holmes. The track’s renovation brought the track banking all the way to the wall, producing even more high‑banked, door‑to‑door racing. Pursley kept heavy pressure on P3 of Holmes, finishing less than a car length behind the No. 13 and just outside of the podium. Kerry Maddsen (No.55) started on the pole and dominated, leading every lap to claim his first High Limit Racing victory.
Pursley’s fourth-place finish left crew chief Jarrett Martin encouraged; he noted the team learned every time they were on the track and made the right adjustments from the Dash to the Diamond Classic.
Weather threatened nearby Lakeside Speedway in Kansas on Friday, forcing the cancellation of that program due to tornado warnings. That event will not be made up at this time. The next High Limit Racing event is Tuesday, April 21st, at Eagle Raceway in Eagle, Nebraska, and will be broadcast nationally on FS1.
Start / Finish: 4 / 4
Points Standing / Total: 8th / 456 pts. (-137)
Next Race: Tuesday, April 21, Eagle Raceway, Eagle, NE
How to Watch or Listen: 9:00 p.m. ET on FS1
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By NAPA
Ron Capps and the
link hidden, please login to view Funny Car team delivered a standout performance Sunday at the NHRA Winternationals at In-N-Out Burger Pomona Dragstrip, racing to the final round of the milestone 1,000th NHRA Funny Car event before a narrow loss to Matt Hagan. After qualifying No. 2, Capps ran a series of passes in the 3.80-second range, including low E.T. of the event, on the way to his 159th career final round. With the runner-up finish, Capps is now tied for the Funny Car points lead with Hagan following race three of the 20-race NHRA Mission Foods Drag Racing Series season.
Funny Car’s first qualifying session on Friday was a challenging one for Capps and his fellow competitors, but with Dean ‘Guido’ Antonelli turning the knobs, he charged to a 4.007-second pass at 314.17 mph in the second session. That was the third-quickest performance of the round, rewarding Capps with one championship bonus point and the provisional No. 3 position. By reaching the semifinals at the NHRA Arizona Nationals, which he ultimately won, Capps earned a spot in the Mission #2Fast2Tasty Challenge during Saturday qualifying. Capps left the line first against Paul Lee, but he started to lose traction and backed off the throttle. He then rebounded to a 3.919 E.T. at 330.88 mph in the final session to grab two more bonus points and climb up to the No. 2 position in the final qualifying order.
In the first round of eliminations on Sunday, Capps left the starting line ahead of young gun Dylan Winefsky, and though he lost traction, pedaled, dropped cylinders, and shut off early, he crossed the finish line first with a 4.977 E.T. Capps came back stronger in the quarterfinals, where he fired off low E.T. of the round, a 3.884-second pass at 332.34 mph, to defeat Alexis DeJoria. Capps and Antonelli lowered the boom yet again in the semifinals with a 3.863 E.T. at 330.31 mph – low E.T. of the event – to hold off rookie Jordan Vandergriff and his 3.889 E.T.
Following a quick turnaround to race under the lights in the 1,000th NHRA Funny Car final round, Capps lined up next to fellow multi-time world champion Matt Hagan for the 85th time in eliminations. The NAPA Auto Care machine moved off the starting line first, but Hagan pulled ahead at the finish line, with Capps recording a 3.893 E.T. at 334.32 mph to Hagan’s winning 3.876 E.T.
“You really couldn’t ask for a better final in a lot of different ways,” Capps said. “It was really mano a mano with both teams – ‘Stretch’ (Mike Knudsen, Hagan’s crew chief) and Guido and then Matt and me. I get up for racing Matt. He was a teammate of mine for a long time and I know how good he is. To me, that’s like a ‘Snake’ and ‘Jungle Jim’ race back in the day. You’ve got a great car, you get up there and you throw down, then you add the fact that it’s Pomona on a late Sunday night under the lights and the 1,000th win in Funny Car is on the line. There’s so many cool things about it. I’m bummed it didn’t go our way, but at the same time, we have a good hot rod, and we moved up in points. I’m just so proud of Guido and the guys.”
Capps will look to solidify the points lead at the next stop on the NHRA Mission Foods Series schedule, the NHRA 4-Wide Nationals, April 24-26, at zMAX Dragway in Concord, North Carolina.
Start / Finish: No. 2 / def. in final round
Points Standing / Total: No. 1 / 251 pts. (tied)
Next Race: April 24-26, NHRA 4-Wide Nationals, Concord, NC
How to Watch or Listen: FS1,
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