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By Counterman
Scheduling of delivery drivers can be one of the more difficult personnel-related tasks for any manager. Often at the lower end of your pay scale and frequently staffed by part-time employees, these positions can be difficult to screen, fill and maintain. They are a critical link to commercial success, yet their value is easily overlooked when weekly schedules are created.
In many retail environments, analysis of prior hour-by-hour sales figures often shapes the forecast for staffing future shifts. Adequate staffing at the front counter is critical to assisting customers and moving merchandise efficiently, but in order to accurately forecast demand for delivery drivers, we must ignore the majority of retail sales, which occur in-store or, increasingly, as online purchases. Unless your business model includes “home delivery” to retail customers, staffing your delivery needs will revolve exclusively around your commercial accounts.
Having adequate delivery capability to maintain (or strengthen) your commercial relationships can look different for each location. Vehicle and personnel numbers will vary based primarily on that individual store’s customer mix and the type of market served. Wholesale jobbers generally serve a broader geographic area than retailers, due in part to their smaller store network. A chain retailer is more likely to have a greater concentration of individual stores per square mile, each serving a smaller area, while the jobber maintains a larger commercial customer base spread across a larger geographic area.
As a result, jobbers tend to make better use of scheduled route delivery, in contrast to focusing on frequent short “on-demand” deliveries in the immediate area. These schedules are much easier to forecast, as they are somewhat consistent throughout the business day. When scheduling for the “hot-shot” portion of your delivery needs, however, the natural ebb and flow of your store’s daily routine become an important factor. There are key points throughout each day that require additional delivery staffing.
Many stores enjoy some form of overnight warehouse delivery, and those daily orders will be expected at shops across your territory as soon as possible the following morning. Between those “first thing in the morning” deliveries and the daily ritual of vehicle pre-checks, the first hour of the workday can be a beehive of activity for your delivery staff. By the time your trucks are returning from their early rounds, orders generated from those 8 a.m. diagnostic appointments at shops across your market have begun to filter in, resulting in another rush. Customer calls ramp up again before and during the traditional lunch hour, as shops try to arrange deliveries to arrive before technicians return from their breaks. Another flurry of dispatches will be in response to the afternoon’s diagnostics, with shops hoping to wrap up repairs before end of day, and to beat the overnight order deadlines for the next day’s business.
In addition to customer-driven rushes, we may also see a spike in driver demand centered around our own incoming deliveries. Stores with midday warehouse deliveries will see a surge in demand around these times, as well as those created by UPS or FedEx drop-offs. Most of our best customers already know what time to expect such special orders, and the volume of “where’s my stuff?” calls will add to the sense of immediacy felt by everyone on staff!
Delivery scheduling can also be adversely affected by seasonality and holidays. Freezing or snowy weather not only creates delays in parts deliveries from the warehouse and at store levels, but it can also limit an individual driver’s ability to report for duty as scheduled, creating a gap in coverage. Coupled with the longer delivery times required for the remaining staff to complete routes safely, it can create temporary bottlenecks. Holidays also create personnel issues, as we attempt to find coverage for those days that everyone wants to spend with family and friends. Travel-intensive holidays like Memorial Day, Independence Day and Labor Day also create an increased demand from shops prepping vehicles for extended trips, with added pressure for everyone to complete repairs, often at the last minute.
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By elizabeth
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By NAPA
Ron Capps and the
link hidden, please login to view Funny Car team delivered a standout performance Sunday at the NHRA Winternationals at In-N-Out Burger Pomona Dragstrip, racing to the final round of the milestone 1,000th NHRA Funny Car event before a narrow loss to Matt Hagan. After qualifying No. 2, Capps ran a series of passes in the 3.80-second range, including low E.T. of the event, on the way to his 159th career final round. With the runner-up finish, Capps is now tied for the Funny Car points lead with Hagan following race three of the 20-race NHRA Mission Foods Drag Racing Series season.
Funny Car’s first qualifying session on Friday was a challenging one for Capps and his fellow competitors, but with Dean ‘Guido’ Antonelli turning the knobs, he charged to a 4.007-second pass at 314.17 mph in the second session. That was the third-quickest performance of the round, rewarding Capps with one championship bonus point and the provisional No. 3 position. By reaching the semifinals at the NHRA Arizona Nationals, which he ultimately won, Capps earned a spot in the Mission #2Fast2Tasty Challenge during Saturday qualifying. Capps left the line first against Paul Lee, but he started to lose traction and backed off the throttle. He then rebounded to a 3.919 E.T. at 330.88 mph in the final session to grab two more bonus points and climb up to the No. 2 position in the final qualifying order.
In the first round of eliminations on Sunday, Capps left the starting line ahead of young gun Dylan Winefsky, and though he lost traction, pedaled, dropped cylinders, and shut off early, he crossed the finish line first with a 4.977 E.T. Capps came back stronger in the quarterfinals, where he fired off low E.T. of the round, a 3.884-second pass at 332.34 mph, to defeat Alexis DeJoria. Capps and Antonelli lowered the boom yet again in the semifinals with a 3.863 E.T. at 330.31 mph – low E.T. of the event – to hold off rookie Jordan Vandergriff and his 3.889 E.T.
Following a quick turnaround to race under the lights in the 1,000th NHRA Funny Car final round, Capps lined up next to fellow multi-time world champion Matt Hagan for the 85th time in eliminations. The NAPA Auto Care machine moved off the starting line first, but Hagan pulled ahead at the finish line, with Capps recording a 3.893 E.T. at 334.32 mph to Hagan’s winning 3.876 E.T.
“You really couldn’t ask for a better final in a lot of different ways,” Capps said. “It was really mano a mano with both teams – ‘Stretch’ (Mike Knudsen, Hagan’s crew chief) and Guido and then Matt and me. I get up for racing Matt. He was a teammate of mine for a long time and I know how good he is. To me, that’s like a ‘Snake’ and ‘Jungle Jim’ race back in the day. You’ve got a great car, you get up there and you throw down, then you add the fact that it’s Pomona on a late Sunday night under the lights and the 1,000th win in Funny Car is on the line. There’s so many cool things about it. I’m bummed it didn’t go our way, but at the same time, we have a good hot rod, and we moved up in points. I’m just so proud of Guido and the guys.”
Capps will look to solidify the points lead at the next stop on the NHRA Mission Foods Series schedule, the NHRA 4-Wide Nationals, April 24-26, at zMAX Dragway in Concord, North Carolina.
Start / Finish: No. 2 / def. in final round
Points Standing / Total: No. 1 / 251 pts. (tied)
Next Race: April 24-26, NHRA 4-Wide Nationals, Concord, NC
How to Watch or Listen: FS1,
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