NKC Schools’ Jack Stow A Real Vehicle Care RockStar
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By Counterman
To be successful in aftermarket parts sales requires a very broad knowledge base. It means having the ability to address customer parts requests for dozens of different vehicle manufacturers spanning more than 75 years of production, including multiple vehicle systems. Much like our inventory mix, our employees’ knowledge needs to be “spread out” to accommodate these varied requests. Sure, we all have our strengths and specialties, but imagine the bottlenecks at the counter if Heather was the only staff member familiar with reading the paper catalogs covering vintage applications, or that Larry couldn’t catalog anything unless it was for a domestic vehicle.
While we would never hire a counterperson with such gaping blind spots concerning vehicle knowledge, when it comes to store operations, these kinds of scenarios happen every day. Cross-training staff eases the burden for everyone in the organization, from the top down. Becoming an “expert” in your own particular role doesn’t need to prevent you from being a versatile member of the team.
link hidden, please login to view For obvious reasons, not every employee will be responsible for making management-level decisions. But when it comes to daily operations, each member of your staff needs to be given not only the tools to succeed, but also the skills and authority to use those tools effectively. We’ve all worked in locations with extended business hours or short-staffing situations, and felt the pinch when a key member of the team was absent. Picking up the slack in these situations has become a harsh reality in today’s business environment, and without cross-training for the remaining employees, everyone on both sides of the counter suffers for it.
Depending on your individual role within the organization, you may have very little exposure to some of the other roles being performed around you, or you may already have experienced each role along the way to your current position. The hierarchy of roles in this industry tends to follow a natural progression, from delivery and stocking associates to counter and sales positions, and eventually to various management roles. Along the way, there is often considerable overlap in skills and responsibilities at each stage.
At any level of the hierarchy, the most destructive employee attitude is the “not my job” attitude. Traditional workforce roles generally fall into either “labor” or “management” categories. Many organizations even reinforce this idea through uniform choices. Unfortunately, this also may create a division among employees, who feel that titles are designed to separate them rather than to complement each other. Even worse than those employees who claim that something is “above their pay grade” are those members of the team who believe that performing a particular task is beneath them. Having a delivery driver who is comfortable with helping with simple customer service tasks is no less important than the keyholding manager who makes a hot-shot delivery to help maintain a commercial customer’s workflow. Cross-training works in both directions!
There may not be an “I” in “team,” but there are two of them in “idiot.” Building a team that can move effortlessly between roles requires all parties to be invested in the overall success of the business, not just their own individual interests. We need to identify those members of our team who are most capable of (and interested in) growth beyond just a narrowly defined job description. We need to encourage them to acquire new skills, and to remind employees who already possess those skills that having others trained in their role is a benefit, not a threat.
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By Counterman
The Auto Care Association announced the release of ACES 5.0 and PIES 8.0, the latest updates to the industry’s data standards, along with supporting reference database schema updates. The new versions follow a comprehensive, yearlong industry review and introduce enhanced capabilities designed to support more accurate, flexible and scalable data exchange across the automotive aftermarket. Updated schemas in this release include VCdb 2.0, Qdb 2.0, PCdb 2.0, PAdb 5.0 and Brand Table 2.0.
Standardized data for evolving global and regulatory needs
ACES (Aftermarket Catalog Exchange Standard) and PIES (Product Information Exchange Standard) serve as the industry’s standardized, machine-readable (XML) methods for exchanging product fitment and product information data across the Americas. These standards are used by manufacturers, distributors, retailers, e-commerce platforms and solution providers across multiple sectors.
“ACES and PIES are foundational to how the aftermarket communicates product data,” said Jonathan Larsen, vice president, digital products and standards,
link hidden, please login to view. “These updates are focused on helping the industry to deliver richer content, improve data accuracy and adapt to evolving global and regulatory needs.” New in ACES 5.0
Support for vehicle- and part-specific non-diagram digital assets within the App Segment; Multiple descriptions for a single digital asset; and Expanded multilingual capabilities for the “MfrLabel” field. New in PIES 8.0
Extended Producer Responsibility (EPR) packaging data to support regulatory compliance; Multiple package configurations at a single pack level; and Digital asset file hashing and record sequencing to improve data validation and organization. Increased accuracy and efficiency across the supply chain
Together, these updates to ACES and PIES make it easier to deliver richer product content, improve data consistency across partners and better support compliance and evolving market demands. The result is more accurate product listings, fewer errors and a more efficient flow of data across the supply chain.
Compatible with Catalog Assessment Reporting Tool
In addition, the AutoCareVIP.com Catalog Assessment Reporting Tool now supports ACES 5.0 and PIES 8.0 files. This free tool helps users evaluate and improve the quality of their ACES and PIES data.
Full details on the ACES and PIES release are provided in the Auto Care Association’s latest
link hidden, please login to view To learn more about Auto Care Data Standards and book a complimentary meeting with an Auto Care data expert, click
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By NAPA
Ron Capps and the
link hidden, please login to view Funny Car team turned chaos into a commanding victory Sunday afternoon at the NHRA Arizona Nationals at Firebird Motorsports Park. The three-time world champion overcame a rocky start in qualifying and bounced back from an engine explosion in the quarterfinals to earn his 78th career national event Wally and his 10th since becoming a team owner in 2022. The veteran wheelman set low E.T. of all four elimination rounds, including the final, where he defeated second-year driver Spencer Hyde. Capps is now ranked third in the NHRA Mission Foods Drag Racing Series Funny Car points standings.
Capps’ weekend began with adversity in qualifying as he smoked the tires in both Friday sessions and went into Saturday outside the 16-car field. Crew chief Dean ‘Guido’ Antonelli mastered the third session, guiding Capps to a 4.023-second pass at 317.79 mph to move into the top half of the field. It was also the second-quickest performance of the round, landing Capps two bonus points. Like almost every other Funny Car driver, Capps’ machine lost traction early in the fourth session and he locked in the No. 7 position for Sunday eliminations.
Capps kicked off race day in a big way, as he left first against three-time NHRA Heritage Series Nostalgia Funny Car champion Jason Rupert and set low E.T. of the round with a 3.980-second pass at 323.19 mph to advance. Capps then led wire-to-wire in his second-round match against Daniel Wilkerson, winning with a 4.144 E.T. to Wilkerson’s 4.157 E.T. But just as Capps crossed the finish line, a massive engine explosion split his Funny Car body in half and sent him into the wall. The incident was eerily similar to the one Capps suffered at this race one year ago, but he managed to scuff the wall, saving the chassis. The NAPA Auto Care team thrashed to rebuild the car fitted with a spare body and made it to the ready line just in time for a semifinal race against defending event winner Paul Lee. The two drivers left the starting line together before Capps pulled ahead to win with a 4.124-second pass at 303.09 mph.
Capps went into the final round with lane choice over No. 1 qualifier Spencer Hyde. The NAPA Auto Care Funny Car led the way from starting line to finish line, posting another 4.124 E.T. at 303.23 mph for the win. It was Capps’ 77th Funny Car win and fourth at Phoenix, but this time, he hoisted a special diamond edition Wally to commemorate NHRA’s 75th anniversary season.
“This is the coveted one right here,” Capps said as he held up the trophy. “You just think of the legacy and what’s gone into this. This is unbelievable. Thank you to Wally Parks, first of all. Katherine (Wooten) and everyone at NAPA, all the NAPA Auto Care people. We knew this was going to be a battle of attrition and dropped cylinders today. A couple of those runs, there was no way I would imagine that would have got us lane choice, but it did. It was like a bracket car. This win reminded me a lot of first my win in St. Louis [1997] because it was hot and we had 150-degree track temps there and we dropped cylinders all day but still won the race.
“You want to just take these (trophies) and chop them up into 6,000 pieces for all the different NAPA stores and NAPA Auto Cares,” he continued. “Carlyle Tools came on board and has done so much fun stuff with Maddi and me. NHRA, 75 years, it’s so awesome to win here. Everybody said I had bad luck, but look, we ended up winning. Monster Energy coming on board has been so much fun. Ron Capps Motorsports, we’re having fun right now.”
Next up for Capps and the NAPA Auto Care Funny Car team is the NHRA Winternationals, April 10-12, at In-N-Out Burger Pomona Dragstrip in Pomona, Calif., where he will also compete in the Mission #2Fast2Tasty Funny Car Challenge. As a California native, it’s one of the tracks Capps calls home. He’s also won the Winternationals four times, most recently in 2021.
Start / Finish: No. 7 / winner in final round
Points Standing / Total: No. 3 / 151 pts. (-23)
Next Race: April 10-12, NHRA Winternationals, Pomona, Calif.
How to Watch or Listen: FS1,
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By Counterman
Applications are now open for the Federated Car Care Scholarship Program. Applicants can apply at
link hidden, please login to view. The application deadline is March 31. Qualified candidates must select “Federated” on the online application. Federated Car Care Scholarship Program Details
Fisher Auto Parts funds the Federated Car Care scholarships in memory of Art Fisher. Art Fisher founded Federated Auto Parts and the Federated Car Care program. The program offers scholarships to active Federated Car Care Centers. Eligible centers must purchase from a Federated member.
“We are very pleased to continue offering scholarships to the children and employees of Car Care Center members, supporting their pursuit of higher education,” said Bo Fisher, chairman and CEO of Fisher Auto Parts. “The University of the Aftermarket Foundation makes the application process easy and efficient, and we urge interested students to submit their applications as soon as possible. We are excited to recognize a new class of deserving
link hidden, please login to view scholarship recipients for the 2026-27 academic year.” Eligibility and Award Administration
The
link hidden, please login to view administers the scholarships. The foundation will award several scholarships to eligible applicants. Eligible applicants include employees and children of active Federated Car Care Center members. Applicants must attend accredited two- or four-year colleges. Eligible programs include ASE/NATEF certified automotive, heavy-duty, or collision training programs. Licensed and accredited vocational schools also qualify. High school students graduating in 2026 may also apply. Application Process and Consideration
Federated participates along with more than 30 scholarship organizations. These organizations award scholarships through the foundation’s central website. Each completed application receives consideration for every matching scholarship. Applicants only need one application at AutomotiveScholarships.com.
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By Counterman
The Auto Care Association has opened entries for its 2026 industry awards as the 2026 awards season begins across the automotive aftermarket. The awards recognize achievements in marketing and communications, workforce development and industry education.
The association will announce winners during a ceremony at Auto Care Connect, May 11-14, 2026, in Atlanta. Nearly 1,000 aftermarket executives are expected to attend the event.
All award submissions are due by Friday, Feb. 13, 2026. The association provides eligibility rules and entry requirements on its website.
Event Details for the 2026 Awards Season
The association will reveal award recipients at Auto Care Connect 2026. The event serves as a cross-segment conference for manufacturers, suppliers and distribution executives.
The awards program includes four categories. These categories include Marketing and Communications Awards, Impact: 4 Under 40 Awards, Auto Care Education Awards and the Mort Schwartz Excellence in Education Award.
Marketing and Communications Awards Eligibility
link hidden, please login to view recognize business-to-consumer and business-to-business campaigns. These campaigns must have run in the automotive aftermarket during the past year. Eligible campaigns must have launched between Jan. 1 and Dec. 31, 2025. Applicants must hold Auto Care Association membership.
Companies may submit entries in multiple categories. Each entry requires a $149 fee. Program information appears at
link hidden, please login to view. Impact: 4 Under 40 Awards
link hidden, please login to view recognizes four professionals under age 40. These individuals must demonstrate meaningful contributions within the auto care industry. The association’s Marketing and Communications Committee and the Young Auto Care Network Group manage and present the awards.
Auto Care Education Awards
The
link hidden, please login to view honor three member companies. The categories include small, midsize and large organizations. These companies must prioritize education, training and career development as strategic investments. The Auto Care Association Education Committee selects the winners.
Mort Schwartz Excellence in Education Award
The
link hidden, please login to view recognizes an individual who advances education or continuing education. The award focuses on the North American auto care industry. Nominations should highlight innovation, program development or scholarship fundraising efforts. The Auto Care Association Education Committee selects the winner.
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