SKF Offers Free Online Training in North America
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By Counterman
To be successful in aftermarket parts sales requires a very broad knowledge base. It means having the ability to address customer parts requests for dozens of different vehicle manufacturers spanning more than 75 years of production, including multiple vehicle systems. Much like our inventory mix, our employees’ knowledge needs to be “spread out” to accommodate these varied requests. Sure, we all have our strengths and specialties, but imagine the bottlenecks at the counter if Heather was the only staff member familiar with reading the paper catalogs covering vintage applications, or that Larry couldn’t catalog anything unless it was for a domestic vehicle.
While we would never hire a counterperson with such gaping blind spots concerning vehicle knowledge, when it comes to store operations, these kinds of scenarios happen every day. Cross-training staff eases the burden for everyone in the organization, from the top down. Becoming an “expert” in your own particular role doesn’t need to prevent you from being a versatile member of the team.
link hidden, please login to view For obvious reasons, not every employee will be responsible for making management-level decisions. But when it comes to daily operations, each member of your staff needs to be given not only the tools to succeed, but also the skills and authority to use those tools effectively. We’ve all worked in locations with extended business hours or short-staffing situations, and felt the pinch when a key member of the team was absent. Picking up the slack in these situations has become a harsh reality in today’s business environment, and without cross-training for the remaining employees, everyone on both sides of the counter suffers for it.
Depending on your individual role within the organization, you may have very little exposure to some of the other roles being performed around you, or you may already have experienced each role along the way to your current position. The hierarchy of roles in this industry tends to follow a natural progression, from delivery and stocking associates to counter and sales positions, and eventually to various management roles. Along the way, there is often considerable overlap in skills and responsibilities at each stage.
At any level of the hierarchy, the most destructive employee attitude is the “not my job” attitude. Traditional workforce roles generally fall into either “labor” or “management” categories. Many organizations even reinforce this idea through uniform choices. Unfortunately, this also may create a division among employees, who feel that titles are designed to separate them rather than to complement each other. Even worse than those employees who claim that something is “above their pay grade” are those members of the team who believe that performing a particular task is beneath them. Having a delivery driver who is comfortable with helping with simple customer service tasks is no less important than the keyholding manager who makes a hot-shot delivery to help maintain a commercial customer’s workflow. Cross-training works in both directions!
There may not be an “I” in “team,” but there are two of them in “idiot.” Building a team that can move effortlessly between roles requires all parties to be invested in the overall success of the business, not just their own individual interests. We need to identify those members of our team who are most capable of (and interested in) growth beyond just a narrowly defined job description. We need to encourage them to acquire new skills, and to remind employees who already possess those skills that having others trained in their role is a benefit, not a threat.
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By Counterman
PRT, a brand of the ADD Group, announces the arrival of new applications for light vehicles. The launches include strategic models across North America, such as the Toyota Prius Plug-in, Infiniti Q50, Jeep Grand Cherokee and Hyundai Sonata, in addition to brand-new applications, including the 2024 Nissan Versa, among others.
link hidden, please login to view said it products are produced under the strictest OE quality processes required by the main automakers. “These new applications reinforce PRT’s commitment to combining OE quality, innovation, and continuous product development, strengthening its position and coverage across the North American aftermarket. The new items are in stock in the U.S. and ready to ship,” explains Bruno Bello, director of global marketing at PRT. For more information, call 1-770-238-1611, visit
link hidden, please login to view, or follow @prtautoparts.
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link hidden, please login to view appeared first on link hidden, please login to view.
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By Counterman
PRT, a brand of the ADD Group, announces the arrival of new applications for light vehicles. The launches include strategic models across North America, such as the Toyota Prius Plug-in, Infiniti Q50, Jeep Grand Cherokee and Hyundai Sonata, in addition to brand-new applications, including the 2024 Nissan Versa, among others.
link hidden, please login to view said it products are produced under the strictest OE quality processes required by the main automakers. “These new applications reinforce PRT’s commitment to combining OE quality, innovation, and continuous product development, strengthening its position and coverage across the North American aftermarket. The new items are in stock in the U.S. and ready to ship,” explains Bruno Bello, director of global marketing at PRT. For more information, call 1-770-238-1611, visit
link hidden, please login to view, or follow @prtautoparts.
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By Counterman
PRT, a brand of the ADD Group, announces the arrival of new applications for light vehicles. The launches include strategic models across North America, such as the Ford Bronco, Volvo V60, Subaru CrossTrek, Volkswagen Jetta, Nissan Rogue and Toyota Corolla Cross Hybrid, among others.
The new items include complete strut assemblies and shock absorbers, representing over 25 million vehicles in new coverage.
PRT products are produced under the strictest OE quality processes required by the main automakers, according to the company. “PRT continues to strengthen its position in North America, bringing OE quality, premium performance, advanced technology and leading application coverage. The new products are available in the U.S. and ready to ship,” explains Bruno Bello, director of global marketing at
link hidden, please login to view. For more information, call 1-770-238-1611, visit
link hidden, please login to view or follow @prtautoparts. The post
link hidden, please login to view appeared first on link hidden, please login to view.
link hidden, please login to view -
-
By Counterman
PRT, a brand of the ADD Group, announces the arrival of new applications for light vehicles. The launches include strategic models across North America, such as the Ford Bronco, Volvo V60, Subaru CrossTrek, Volkswagen Jetta, Nissan Rogue and Toyota Corolla Cross Hybrid, among others.
The new items include complete strut assemblies and shock absorbers, representing over 25 million vehicles in new coverage.
PRT products are produced under the strictest OE quality processes required by the main automakers, according to the company. “PRT continues to strengthen its position in North America, bringing OE quality, premium performance, advanced technology and leading application coverage. The new products are available in the U.S. and ready to ship,” explains Bruno Bello, director of global marketing at
link hidden, please login to view. For more information, call 1-770-238-1611, visit
link hidden, please login to view or follow @prtautoparts. The post
link hidden, please login to view appeared first on link hidden, please login to view.
link hidden, please login to view
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