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By Counterman
It’s been estimated that fraudulent warranty claims cost auto parts stores $600 million every year.
Those costs stem from a number of expenses that are set in motion by a return, including manually processing credits; reverse logistics and transportation; repackaging products; and additional quality-control testing to rule out major defects in materials.
The “Check the Part” campaign estimates that more than 50% of warranty returns are either brand-new or not the manufacturer’s product – which suggests that many parts professionals aren’t even looking at the item that’s being returned.
Endorsed by MEMA Aftermarket Suppliers and the Auto Care Association, the campaign encourages parts professionals to follow a simple three-step process when processing warranty returns:
Open the box. Inspect the part. Verify the return. Recently, Dorman Products published a return guide for CV-joint kits.
If a customer wants to return a CV-joint kit, Dorman offers these three tips to help to determine if it’s a valid warranty claim:
Open the box and make sure the correct part is in the box. Some customers may try to return unrelated products and heavy objects as a scam. Dorman parts will be laser-etched with the part number as shown. OEM parts or parts from other manufacturers are not valid returns. Some joints come lubricated from the factory. Others have grease supplied. Grease must be installed in all cases. No joint can last without lubricant! Verify grease was present – the unit should be pretty messy when returned. If you see rust, blue discoloration or distorted components, it’s likely the joint had too little grease and thus is ineligible to be returned. Please share examples of ineligible returns on link hidden, please login to view. You can download a PDF of the return guide below:
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By Counterman
AutoPartSource/Momentum USA received the Sales & Service Award at the O’Reilly Auto Parts 2024 Leadership Conference in Dallas.
This is the second year in a row that O’Reilly has honored AutoPartSource/Momentum USA with the award.
On hand to accept the award for AutoPartSource were: John Amalfe, ownership; Dave Gonzales, senior VP sales & marketing; Jacob Eveland, marketing manager; Christina Youngblood, sales; and Dave Nickerson, NA Williams; and the sales & support team.
AutoPartSource/Momentum USA, a leading manufacturer of automotive cabin air filters, has been the prime supplier for the O’Reilly MicroGard and HEPA cabin air filter lines.
The company noted that 100% of the HEPA line is manufactured in the United States with U.S. raw materials.
Most of the MicroGard products have transitioned from being globally sourced to also being made in the United States, according to the company.
“Being honored by the premier automotive aftermarket organization in the country for the second consecutive year is an extreme honor for our entire company that we do not take for granted,” said John Amalfe, owner of AutoPartSource/Momentum USA. “Instead, this achievement makes us want to continually improve in all aspects of our business which translates to more sales growth for both companies.”
O’Reilly’s Sales & Service Award acknowledges outstanding performance, dedication to excellence and unparalleled service in the automotive aftermarket.
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By Counterman
Democrats in Congress are warning that the National Highway Traffic Safety Administration’s (NHTSA) proposed guidance for implementation of Massachusetts’ Data Access Law conflicts with the Biden administration’s pledged support for Right to Repair, the CAR Coalition reported.
As
link hidden, please login to view, former auto repair shop owner and REPAIR and SMART Act co-sponsor Rep. Marie Gluesenkamp Pérez (D-WA) joined Reps. Jake Auchincloss (D-MA) and Jared Golden (D-ME) in link hidden, please login to view to Secretary of Transportation Pete Buttigieg and NHTSA Administrator Sophie Shulman outlining concerns that NHTSA’s latest guidance may unfairly harm independent repairers. Citing differences in remote-data access, the lawmakers’ letter warns that NHTSA’s current guidance creates a “double standard” between automaker repair networks and independent repair businesses that may “entrench manufacturers’ dominance in the repair market in the long run … [and] harm competition.”
Anticompetitive practices, like data-access restrictions and design-patent misuse, put independent repair shops at an unfair disadvantage and leave consumers footing higher repair bills.
“Our constituents understand the importance of supporting small businesses and preserving their right to repair the vehicles they own,” Gluesenkamp Perez, Auchincloss and Golden said in a joint statement. “ … Without competition from independent repair shops, auto manufacturers have no incentive to price repair parts competitively.”
Let your member of Congress know to advance these key pieces of legislation by writing them a letter
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